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The Estes Park Emergency Communications Center is a computer-aided dispatch center with enhanced 911 capabilities. The center employs 8 full time Emergency Services Dispatchers and is supervised by the Communications Manager. The Center operates with a minimum staffing of 1 dispatcher at all times, with optimal coverage of 2 people. The Estes Park Police Department also has a mobile communications and command center that is used for large-scale events.
Dispatchers are responsible for answering all non-emergency phone calls for police service within the Town of Estes Park and emergency 911 calls for service in the entire Estes Valley. EPECC is the Public Safety Answering Point (PSAP) for the Town of Estes Park, the Estes Park Valley, and Rocky Mountain National Park, an area of approximately 400 square miles. EPECC dispatches and monitors radio traffic for the Estes Park Police Department, Estes Valley Fire Protection District, Glen Haven Volunteer Fire Department and the Estes Park Medical Center Ambulance Service.
Learn more about Estes Park Emergency Communications Center by reading the Get to Know Your Estes Park Emergency Communications Center editorial by Captain Corey Pass.
Learn more about TEXT-TO-911
The Estes Park Police Department utilizes the Everbridge Aware system to send Emergency Alerts (commonly known as "reverse 911"). Emergency Alerts are used to notify residents of emergency situations including but not limited to wildfires, floods, missing persons and critical police activity. If an alert is sent in your area the system will automatically detect land line phones, however, you must sign up mobile devices and email if you wish to receive alerts over those devices. To register your cell phones and/or email accounts go to www.leta911.org, click on the "Sign up now" button at the top of the page, and follow the instructions. Don't forget to remember your username and password in case your contact information or address changes.
GO EPALERTS: Visitors can now text to opt-in to emergency alert systemThe Town of Estes Park and Estes Park Police Department (EPPD), in partnership with Larimer Emergency Telephone Authority (LETA), have launched a new temporary alert system, GO EPALERTS, geared toward visitors of Estes Park. Everbridge, the vendor of the current Mass Notification System, now has the capability to provide access for visitors to sign up for emergency alerts for a two-week period. To participate, visitors can simply text GO EPALERTS to 888-777. The visitor’s cell phone number will automatically be added to the database that could be used if the Estes Park Emergency Communications Center sends out emergency mass notifications during the following two-week period.Because GO EPALERTS subscriptions expire after two weeks, this system is not intended for long-term use by residents of the Estes Valley. Residents should continue to sign up for full emergency alerts through www.leta911.org, as this system is more robust, providing options to receive emergency information for various addresses, phone, cell phone, email and text. The full system retains resident information for important alerts until the resident opts out of the program.
The call, in most cases, will be routed to the Estes Park Police Department. It is important to know your approximate location to help us locate you. Cell phone carriers do provide location information on 911 calls to a degree but the technology is not always reliable, especially in the mountainous regions of Estes Park. 911 calls will always route to the nearest PSAP; the area code of your cell phone number will not affect that.
The Estes Park Police Department and dispatch center is a 24-hour operation, every day of the year.
Although all of the dispatchers serving Estes Park are certified to provide Emergency Medical Dispatch, or EMD, they are not qualified to give medical "advice". These questions are referred to a doctor's office or the hospital emergency room after hours. EMD provides dispatchers with instructions to give callers that are in emergency medical situations. Dispatchers will give instructions from the EMD protocol to assist the patient and caller until EMS arrives.
The first thing a dispatcher needs to do is verify your location and get a call back number. We can't help you if we can't find you and if the call is disconnected we can't help you if we can't reach you. Dispatchers will then ask you questions specific to the situation you are in or calling about. The questions are intended to get the most information possible for first responders.
The center dispatches for the Estes Park Police Department, Estes Park Fire Protection District, Glen Haven Area Volunteer Fire Department and the Estes Park Medical Center Ambulance Service. The center also dispatches for the RMNP rangers after-hours and the Town of Estes Park Utilities after-hours.