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The Estes Park Emergency Communications Center (EPECC) is a computer-aided dispatch center with enhanced 911 capabilities. The center employs 8 full-time Emergency Services Dispatchers and is supervised by the Communications Manager. EPECC operates with a minimum staffing of 1 dispatcher at all times, with optimal coverage of 2 people. The Estes Park Police Department also has a mobile communications and command center that is used for large-scale events.
Dispatchers are responsible for answering all non-emergency phone calls for police service within the Town of Estes Park and emergency 911 calls for service in the entire Estes Valley. EPECC is the Public Safety Answering Point (PSAP) for the Town of Estes Park, the Estes Park Valley, and Rocky Mountain National Park, an area of approximately 400 square miles. EPECC dispatches and monitors radio traffic for the Estes Park Police Department, Estes Valley Fire Protection District, Glen Haven Volunteer Fire Department and the Estes Park Medical Center Ambulance Service.
Learn more about Estes Park Emergency Communications Center by reading the Get to Know Your Estes Park Emergency Communications Center editorial by Captain Corey Pass.
Learn more about TEXT-TO-911
Emergency Notification System
The Estes Park Police Department utilizes the Everbridge Aware system to send Emergency Alerts (commonly known as "reverse 911"). When a disaster strikes, or an emergency situation arises, receive notifications about it. Because of the enhanced emergency notification system, residents in Larimer County can receive emergency notifications on their cell phones, business phones, via text messages, and emails -- in addition to receiving phone calls on traditional home phones. Emergency alerts in the Estes Valley are sent by the Estes Park Emergency Communications Center (EPECC). To take advantage of this free, expanded service, sign up at www.leta911.org. If residents do not sign up, they will still receive notifications on traditional landline home phones, but nowhere else.
Choose How, Choose When
The enhanced system provides residents with choices. Choose how to be contacted: cell phone call, text, email, home phone, etc. Choose the locations to be contacted about. Residents can sign up to get alerts about an emergency, such as a wildfire, flood, or critical police activity at home, work, or school. That means, residents could receive notifications on their cell phone about their home AND their child's school.
How to Sign Up
Sign up online at www.leta911.org to take advantage of the free expanded service. If interested in receiving alerts about more than one location, a sign-up form for each address will need to be completed. For example, if a resident would like to receive alerts about their home and their kids' school, they will need to register twice: once using their home address and once using the address of their children's school.
How it Works
The old emergency notification system only called residents on traditional home phones. Over the last several years, many residents have done away with landlines and use cell phones as home phones. Mobiles offices and busy lifestyles require that Larimer County public health and safety officials have the ability to reach citizens when they are on the go. The enhanced systems will continue to call residents using their traditional land lines, even if they are not registered for the enhanced service. It will also allow residents to enter other information so they can be notified in multiple ways.
When submitting a cell phone, email address, business phone number and other information (on the "how" to reach you section), participants are giving public health and safety officials more opportunity to contact, and improving odds of staying informed. The system retains resident information for important alerts until the resident opts out of the program.
Who is LETA?
Emergency notification is a free service provided by the Larimer Emergency Telephone Authority (LETA). The system is funded through monthly surcharges on hard wire (traditional), wireless, or voice over internet telephone services. Keep in mind, if you register a cell phone, call and text messaging charges will apply. LETA is a partnership between 25 government and public safety agencies of Larimer County including the Town of Estes Park. LETA supports 9-1-1 emergency communications to make Larimer County emergency notification consistent and effective. For more information, or to sign up for the enhanced service, visit www.leta911.org.
The Town of Estes Park and Estes Park Police Department (EPPD), in partnership with Larimer Emergency Telephone Authority (LETA), offer a special emergency notification services for visitors. This temporary alert system, GO EPALERTS, is geared toward visitors of Estes Park. Visitors can text GO EPALERTS to 888-777 to opt-in and receive alerts (if any are sent out) for a two week period. The visitor’s cell phone number will automatically be added to the database used by the Estes Park Emergency Communications Center, for emergency mass notifications during the following two-week period.
Because GO EPALERTS subscriptions expire after two weeks, this system is not intended for long-term use by residents of the Estes Valley. Residents should continue to sign up for full emergency alerts through www.leta911.org.
The call, in most cases, will be routed to the Estes Park Police Department. It is important to know your approximate location to help us locate you. Cell phone carriers do provide location information on 911 calls to a degree but the technology is not always reliable, especially in the mountainous regions of Estes Park. 911 calls will always route to the nearest PSAP; the area code of your cell phone number will not affect that.
The Estes Park Police Department and dispatch center is a 24-hour operation, every day of the year.
Although all of the dispatchers serving Estes Park are certified to provide Emergency Medical Dispatch, or EMD, they are not qualified to give medical "advice". These questions are referred to a doctor's office or the hospital emergency room after hours. EMD provides dispatchers with instructions to give callers that are in emergency medical situations. Dispatchers will give instructions from the EMD protocol to assist the patient and caller until EMS arrives.
The first thing a dispatcher needs to do is verify your location and get a call back number. We can't help you if we can't find you and if the call is disconnected we can't help you if we can't reach you. Dispatchers will then ask you questions specific to the situation you are in or calling about. The questions are intended to get the most information possible for first responders.
The center dispatches for the Estes Park Police Department, Estes Park Fire Protection District, Glen Haven Area Volunteer Fire Department and the Estes Park Medical Center Ambulance Service. The center also dispatches for the RMNP rangers after-hours and the Town of Estes Park Utilities after-hours.