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The Colorado Department of Revenue routinely takes precautionary measures to ensure taxpayer refunds are not diverted to identity thieves. The Department reviews all income tax refunds because it is operating in the public trust with revenue dollars collected and refunded. The Department has several refund factors it reviews, including factors for refund fraud related to identity theft. Our objective is to protect taxpayer information, as well as state revenue, and ensure taxpayers receive the Colorado state income tax refund to which they are entitled. However, these measures may delay any expected refund.
If you receive a letter from us, please respond quickly so we may review your information and get your refund to you as soon as possible. Refunds will be delayed until we get the requested information and we’re able to review. If you do not respond, your return will not be processed. See a sample CDOR official correspondence to verify that the letter you received is from us.
Possible Documents or Information the Department May Request in Support of a Colorado Tax Refund
Please complete the steps on the letter within 30 days from the date listed on the letter. If you do not complete the validation process within 30 days, your Colorado income tax return will NOT be processed and any claimed refund amount will NOT be issued.If you submitted the Colorado tax return:
If you did NOT submit the Colorado tax return:
Category 2: A document that has your full name and complete address used on your Colorado income tax return. Examples are a utility bill (electric, cable, phone, etc.), bank or credit card statement, payroll stub or insurance statement or a rental agreement.
If you did NOT submit this Colorado tax return:
Please let the Department of Revenue know that you did NOT submit the return by responding to the letter using one of the contact options below. Provide your Colorado Account Number on any documents submitted, which can be found in the upper right corner of your letter.Submit the required documents by email, fax or mail to:
Thank you for your patience and cooperation.
Colorado income tax refunds that were requested to be direct deposited may be converted to a paper check. Sending a paper check to the taxpayer’s mailing address is intended to prevent criminals from easily diverting fraudulent refund to their own prepaid, reloadable cards or debit cards. Receiving a paper check does not mean a taxpayer’s identity has been compromised. It is a safeguard measure implemented by the Department. If you receive a letter and paper income tax refund check from the Colorado Department of Revenue this year and you have not filed your tax return yet or you are not expecting a refund, you may call the fraud hotline number included in the letter. The Department appreciates taxpayers’ patience and understanding while it takes necessary steps to protect Colorado income tax refunds.
If you need to report a possible individual income tax refund fraud issue, please send us an online request through our Report Tax Refund Fraud online form or contact us at 303-205-8292.