The Governor’s Office of Constituent Services ensures that the Colorado Department of Revenue (CDOR) has a Citizen Advocate. The Citizens' Advocate is different from a Taxpayer Advocate, in that the Citizens' Advocate can assist in all divisions of CDOR, including Enforcement, Lottery, Motor Vehicle and Taxation.
The Advocate helps navigate concerns to CDOR Management when normal methods for resolving issues or disputes have been ineffective. Concerns are tracked to ensure a prompt response. Rule(s), regulation(s) and statute(s) may limit outcomes in certain circumstances; however, the Advocate will provide specific details. Please note, Colorado Department of Revenue employees are restricted from providing any legal advice.
If this is your first attempt to resolve a problem, please call our Taxpayer Helpline first. The Advocate will coordinate and facilitate a resolution with the appropriate division, generally within three working days.