DORA and BBB team up to encourage Colorado consumers to Get Wise About Movers

Five steps to follow before hiring a mover

DENVER (June 25, 2019) – Summer is peak moving season, and the last thing Coloradans need are headaches caused by unscrupulous or unlicensed moving companies. The Colorado Department of Regulatory Agencies (DORA) and

Moving BBB and DORA campaign.jpgthe Better Business Bureau (BBB) of Greater Denver and Central Colorado have teamed up to help raise awareness about hiring movers with their “Get Wise About Movers” campaign.

The Public Utilities Commission (PUC) at DORA regulates intrastate household goods movers. Taking just a few precautionary steps, like checking with the BBB and the PUC before hiring a moving company, can help prevent some of the most common moving day horror stories. Consider these five steps before signing a moving company contract.

Step 1 – Find a Reputable Moving Company

Ask your neighbors, friends, co-workers, and relatives for recommendations about which movers to use, alongside BBB’s online directory of local businesses. Consumers may also call or go online to verify with the PUC that a moving company has an active permit and the appropriate insurance.

Step 2 – Get a Written Estimate

Consumers should obtain written estimates from several movers and compare costs and all other services to be provided by the mover. Movers are required by law and PUC rules to provide a written contract, listing all services and associated costs, prior to the move. Do not sign blank or incomplete documents. Rates are not regulated by the PUC, but must be specified in the document.

Beware of estimates made over the phone. Most movers will need to see your items in person before making an accurate estimate of the final cost. Be suspicious of estimates that are significantly lower than those of competitors.

Step 3 – Verify Who Will Move You

Some companies that advertise moving services are simply brokers who do not move goods themselves. Obtain information about how to contact the actual mover before, during, and after the move.

Step 4 – Get the Damages Policy in Writing

Find out what the mover’s responsibilities are for damages that may occur to your belongings. Consumers should consider buying full-value protection for their goods, which means that if items are lost, damaged, or destroyed, the mover may either repair them, replace them with similar articles, or make a cash settlement. The PUC has no jurisdiction over claims and damages; consumers must settle those issues with the mover’s insurance company or in small claims court.

Step 5 – Know Your Rights

Movers may not withhold delivery of goods if the customer pays the fee as specified in the contract. Movers must accept at least two of the following forms of payment: (1) cash; (2) cashier’s check, money order, or traveler’s checks; (3) personal check; or (4) credit card. Prescription medication, medical supplies and children’s goods may not be withheld from customers under any circumstances.

For more information, find us on Twitter @BBBDenver and @DORAColorado or listen for our public service announcements on iHeart Radio channels.  Visit askDORA.colorado.gov and BBB.org, or follow #Take5CO #GetWiseCO #StartWithTrust and #AskBBB.

To  learn  more  about  Colorado  moving  regulations  or  to  file  a  complaint,  call  the  PUC Consumer Affairs office at 303-894-2070 (Denver metro area) or 1-800-456-0858 (outside the Denver metro area). Complaints may also be filed via the PUC website at www.dora.state.co.us/pacific/puc/puccomments. The BBB also accepts complaints at https://www.bbb.org/.

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About the PUC

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state.

About DORA

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. Visit www.dora.colorado.gov for more information or call 303-894-7855/toll free 1-800-886-7675.

About BBB

For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Denver/Boulder, which was founded in 1951 and serves 12 counties in central and eastern Colorado. 

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Media Contact:

Rebecca Laurie
DORA Communications Director/PIO
P: 303.894.2338 - rebecca.laurie@state.co.us

Terry Bote
Colorado Public Utilities Commission
P: 303-894-2827 - terry.bote@state.co.us