User Conference Agenda 2018


Business &
CO Government
Shared Services Portal
Gold Sponsor
Vendor Exhibits CI Support Lab
Room 1D 1E 1F 1B 1C 1A
Check in / Coffee & Refreshments
View our Vendor Exhibits
all day and grab refreshments

Hang out with CI in the
CI support lab for any of
your Portal questions
9:15am - 10:15am Keynote Address
10:15am Break
10:25am - 11:10am
Eric Jernigan
Mississippi Interactive
Case Study
Jill Longshore
City of Arvada
New CMS Platform Drupal 8
Learn about our technology solutions
10:25am - 10:55am
11:00am - 11:30am 
11:20am - 12:05pm
Ashish Kashyap, Sogeti
Case Study
Jodi Romero
City of Grand Junction
11:35am - 12:05pm 
12:05pm - 1:15pm
(Lunch provided by User Conference Sponsors)
1:25pm - 2:10pm
Jerry Rome, DORA
1:25pm - 1:55pm
2:20pm - 3:05pm
Mike Hacker
Case Study
Mike Hall & Kelly Thompson
City of Rifle
2:00pm - 2:30pm
2:35pm- 3:00pm
3:05pm - 3:35pm 
3:10pm - 3:55pm
Case Study
David Bessen
Arapahoe County
New CMS Platform Drupal 8
4:00pm - 4:45pm
4:45pm - 6:30pm

4:45PM - Reception with hors d'oeuvres and beverages

5:15PM - Micro-Grant Award Ceremony

6:30PM - Reception Ends

Plenary Sessions
Welcome: Jack Arrowsmith, Executive Director, Statewide Internet Portal Authority
Opening Keynote: Amy Ford, Chief of Advanced Mobility, CDOT
From driverless cars to unmanned deliveries to smart cities to hyperloops - transportation innovation is happening at an unprecedented speed. These new technologies and innovations are key to the future of a safe and reliable transportation system that Colorado communities can count on day-to-day. We are entering a transportation landscape rich with possibility and economic opportunity for governments, but also, full of challenges. Take a look at Colorado's future with CDOT's top transportation innovator, Amy Ford, who - with her organization - is thinking beyond the horizon on important issues. 
Luncheon Keynote: Tim O'Shea, "Agent of Change" & Change Management Speaker
Change is the one thing that will never actually change. It is constant and, often times, impending. The way you respond to change, however, doesn't always have to be the same: trepidation, hesitance, or aimlessness. Why do we resist change? Why do we immediately assume the worst has happened? This, and many other questions, will be answered in this entertaining program about common reactions people have when faced with change, and how that can sometimes lead us into making not-so-smart decisions. With an entertaining style and good-natured humor, Tim O'Shea draws from his background in organizational psychology and human behavior to provide key insights into dealing with change.  
Take a look through the lens of three great government leaders during this hot topic discussion. Panelists will engage in a rich dialogue about current issues, potential opportunities, and impending changes. Enjoy discussion of the most pressing issues facing Colorado government, their technology and business perspectives and, finally, their plans in preparing for change. 
Business & Technology
Mississippi Interactive
Presenter: Eric Jernigan 
Description: A development session based on building voice and chat bots, such as Alexa, Google Home, and the new Apple Speaker. Learn how to create a bot using the Microsoft Bot Framework for publishing chat bots to Facebook, Slack, and Twilio. 
Presenter: Ashish Kashyap
Description: What are Machine Learning, Deep Learning, and Artificial Intelligence and why have these technologies become so popular? In this session, presenter Ashish Kashyap will explore the role of data as the foundation of these technologies and share use cases in both the public and private sectors. 
Eagle County
Presenter: Brandon Williams
Description: This session will look at government technology from a policy/user perspective at the nexus between state and local levels, which at present can be best described as "two entities separated by a common language." Specifically, we'll be talking about local policy data needs of state-level data (e.g. public health grant writing), collaboration between local and state agencies on consolidating data into county-relevant dashboards between Eagle County Public Health and the Department of Colorado Public Health and Environment and the Governor's Office of Information Technology Chief Data Officer, as well as how state-level programs are making strides in responding to local operational needs, such as in facility health inspections -- and opportunities to improve.  We'll also take a look at how that open data is being employed and social technology differences between local and state, how rural communities are using social networks in vastly different ways that state-level agencies use them to connect in much more intimate ways and how that technology front is an opportunity for local government to pursue policy (e.g., the mental health campaign, our current support with the recent middle school suicide, etc).
Department of Regulatory Affairs
Presenter: Jerry Rome 
Description: This session will provide an overview of blockchain and cryptocurrencies, examine the current cryptocurrency craze, discuss the SEC's take on cryptocurrency and Initial Coin Offerings, and what the future looks like. 
Presenter: Mike Hacker
Description: Building Bots - Intelligent bots using natural language conversations and artificial intelligence. Chat bots have become very popular with many state and local government entities as they try to find creative ways to provide better services and newer points of interactions with citizens and employees. During this session, Michael will explain how to get started building chat bots using simple tools and Azure Cognitive services. 
CO Government Shared Services
City of Arvada
Description: Using funds primarily awarded through the SIPA Micro-Grant program, alongside the existing Google cloud, the City of Arvada has developed a web program, CityDocs, to greatly simplify city document accessibility for citizens. Since municipal goals of high levels of transparency are generally similar, Arvada is providing use of CityDocs to other organization that will share the cost of making the program sustainable.     
City of Grand Junction
Presenter: Jodi Romero
Description: Learn about how, and the way in which, the City of Grand Junction built and is using a business tax solution for permitting and paying taxes. Features include: audit compliance, reporting, and a self service portal. This solution, built on the Salesforce platform and integrating with SIPA's payment processing, is available for use by other Colorado governments. 
Presenters: Ernesto Chavez (Broomfield County), Chris Neves (City of Louisville), Jim Evans (Washington County), Mark Olson (Larimer County), Scott Lingle (Eagle County)
Moderator: David Bessen
Description: It is important to get out of the office and hear what the rest of the world is up to and wrestling with. Facilitator, David Bessen, will discuss technology challenges with local IT practitioners that allows solutions for all to understand. Learn more about these ideas worth addressing and acting on and how to make them real and collaborative with the business side of your organization. 
City of Rifle
Description: City of Rifle's IT infrastructure experienced a significant and targeted ransomware attack over the Labor Day weekend 2017. We will look at what happened, how it happened, and the lessons learned. We will also discuss how we are looking to use IT shared services to assist in securing our backups off-site.   
Arapahoe County
Presenter: David Bessen
Description: In August 2015, Arapahoe County's Human Services department approached IT and asked if we could build a tool that would help them process economic benefit applications faster and be able to prioritize the work so that mandated timeliness deadlines could be met. The product, HSConnects, was launched in February 2016 and immediate benefits were realized: timeliness mandates were met, and processing times were dramatically reduced (by 92%) resulting in cost savings of $1.4M annually. Following the initial success, we realized that other counties could use the software as well, thus kicking off an effort to design a technical and business model to support multi-county use of HSConnects. A platform, called GovPrime which sits in Microsoft's Azure cloud, was created and launched in February 2017 with Arapahoe as the sole user. Since then, Eagle County became a subscriber to GovPrime/HSConnects and several other counties are "in queue" to move onto the platform this year.
The beauty of the model is that we were able to create a highly efficient tool and accompanying business processes and then design a model for sharing it so other agencies could realize similar efficiencies without having to create or acquire their tool. This high level of collaboration will play a major role in how technology is delivered in the public sector in the years to come. Portal Offerings
Colorado Interactive
Presenters: Marty Hartley
Description: Colorado Interactive provides a number of different processing solutions to meet your needs, from mobile applications to eCommerce systems. This session will provide an overview of each of the offered solutions and how they might benefit your organization.
Colorado Interactive
Presenters: Jeremiah Wathen
Description: In 2012, Colorado Interactive and SIPA launched the Pacific Platform, offering Drupal 7 websites to state and local partners at no cost. Now, we are gearing up for our biggest release yet: an entirely new Platform built on Drupal 8! The Colorado Interactive Team is building this new product from the ground-up. Join us to hear about new features, see the release roadmap, and get answers about what Drupal 8 can do for you. 
SIPA & Colorado Interactive
Presenters: Jack Arrowsmith, Executive Director, SIPA and Fred Sargeson, General Manager, Colorado Interactive 
Description: Learn about an upcoming portal offering in Civic Engagement. A mobile app that allows residents to seamlessly interact with government. Residents create a personal profile to receive the information they want and perform a variety of transactions. Gov2Go is a personal digital assistant to interact with government.

Gold Sponsor Demos

Presenters: Christopher Haas
Description: Machine Learning is not the future! AI and machine learning have been a topic of science fiction for years, and they'll continue to be. But this talk isn't about science fiction - it's about all of the amazing things that machine learning is doing for us. Machine learning is already in many products, benefiting our lives. See how you can take advantage of machine learning in your organization today, without a PhD.   
Presenters: Gary Wegner
Description: GSuite Tips and Tricks
Hyland Public Records Request Solution
Description: Access to public records is a cornerstone of an open, transparent government. Unfortunately, an over-reliance on paper-based and manual public records request fulfillment makes meeting request deadlines difficult. Hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfillment cycles – damaging public trust.Once received, tracking and distributing requests becomes a challenge of reviewing long email chains, making phone calls and hunting down documents. Tracking systems are routinely just spreadsheets that require manual data entry and further consume staff time. With the Hyland Public Records Request solution, you simplify request submission and fulfillment. From online request capabilities and comprehensive record searches to digital delivery, Hyland improves the process from beginning to end.
Presenters: Jason Bovee
Description: IT can drive your business to success or failure. In this session with Istonish, learn how you can shift your security posture, infrastructure, and overall IT investment from reactive to proactive, deficient to efficient, and from impairing to empowering. 
Presenters: Scotty Martin
Description: IT organizations often struggle with how to leverage their best resources - their team members. From your Help Desk that serves as the face of customer service all the way through server, infrastructure, GIS, and business applications teams, we have one common goal - to excite our IT customers. Join REVISION, a local Colorado IT and Management Consulting firm and learn how to accelerate IT operational excellence through Lean and other process improvement techniques. You'll meet Scotty Martin of REVISION Consulting's leadership team in a fun, interactive, session with simple takeaways that you can start applying as soon as you get back to your team after the conference. Scotty is the founder and chief architect of Denver's renown Peak Academy, now a government innovation consultant with REVISION.   
Presenters: Rob Rudloff
Description:  Cyber Security Compliance – cyber security incidents, attacks and breaches seem to be daily news lately. Tactically chasing issue around and trying to address the flavor of the day is like playing an endless game of “whack a mole”. Ignoring the threats is not an option either. In this presentation, we will discuss how to address security compliance with a structured, but measured, approach to: -Gain insights into your environment, -Identify actionable ideas on where to focus valuable resources, -Ideas on how to structure an approach to cybersecurity compliance.