Colorado Department of Revenue goes Online to Serve Customers and Protect Public Safety

To embrace social distancing as the best means of combating the spread of the COVID-19 virus, the Colorado Department of Revenue (CDOR) will close all facilities to the public but maintain internal and online operations to best serve Coloradans, effective Wednesday, March 18, through April 18. 
 
This includes but is not limited to: 
 

Division of Motor Vehicles

  • All state driver license offices will be closed. 
  • How COVID-19 Closure Affects Driver License Issuance
  • How COVID-19 Closure Affects Vehicle Services
  • Suspended or Revoked - COVID -19 Considerations
  • DMV call center will be open and operational from 8 a.m. to 5 p.m., Mon. - Fri.  Coloradans can call 303-205-5600 for general information; Coloradans specifically seeking CO-RCSA services or information should call 303-205-2335.
  • Customers who have appointments can reschedule online for a date after the DMV has resumed normal operations. All appointments scheduled during the closure have been automatically canceled. 
  • Hearing requests can be emailed to dor_HearingRequest@state.co.us
  • DMV offers 35 services online including:
    • Request a Driver Record
    • Pay citation (traffic ticket)
    • View/Submit a Medical Certificate (DOT)
    • Begin application for a new driver license or ID
    • Renew a driver license or ID (if eligible)
    • Pay a reinstatement fee
    • Upload reinstatement documents
    • Schedule an Appointment
    • Change driver license or ID address
    • Add/Change renewal reminders
    • Update emergency contacts
    • Check eligibility to renew by mail
    • Exchange driver license or permit for an ID
    • Extend an expiration date, if eligible
    • Submit a subpoena
    • Reschedule a hearing
    • Check where your driver license or ID card is
    • Registration fee estimator
    • Request a title status
    • Get a transaction receipt
    • Add/Change a vehicle address
    • Request a duplicate title
    • First time registration
    • Request duplicate registration card
    • Apply for an emissions waiver
    • Apply for an out-of-state emissions extension
    • Replace tabs
    • Create an IRP account
    • Become a third party IRP agent
    • First-time application disability placards
    • Manage your placards
    • Request a title/registration history report
    • Renew registration
    • Report release of liability 

Colorado Lottery 

  • The Lottery will continue to sell all games through its network of 3,200 retailers statewide, subject to the retailers business hours, including new online sellers like Jackpocket.com.
  • All drawings will be held on their normal schedules and at their normal times.
  • Players may contact Customer Service from 8AM to 5PM at 800-999-2959.
  • Retailers may contact the Lottery regarding terminal issues at 800-365-6886.
  • All state claims offices will be closed, but players may still claim prizes as described below.
  • Customers can mail  their signed winning ticket to Colorado Lottery, PO BOX 7, Pueblo, CO 81002 or can claim prizes on winning tickets at a later date. 
  • Winning tickets for Jackpot games may be claimed for up to 180 days after the drawing for which they are won.  
  • Winning Scratch tickets may be claimed for up to 180 days from the announced end of the game.  

 

Taxation Division 

Taxpayer Services
  • The income tax payment deadline has been extended for all Colorado taxpayers by 90 days until July 15, 2020. All income tax returns that were required to be filed by April 15, 2020 are granted a six-month extension, and are due on or before October 15, 2020. 
  • Taxpayer service centers will be closed to the public but customers needing assistance can call the Taxpayer Helpline at 303-238-7378 from 8 a.m. to 4:30 p.m. Mon. - Fri. 
  • Services available online include
    • Any service done via ROL can be done over the phone
    • Helping with individual tax issues and all things related to income tax
    • Helping businesses with sales tax returns and all business tax issues
    • Revenue Online (ROL) Account setup, maintenance and recovery.
  • Revenue Online Services will still be available:
    • Make a Payment
    • File an income tax or sales tax return
    • Check the status of a refund
    • Request a copy of your return
    • Respond to an inquiry letter
    • File a protest
    • File a PTC application
    • Submit Year End Withholding
    • Submit POA
    • Request a letter ID
    • Verify a license or certificate
    • View delinquent taxpayer list
    • Submit an e-filer attachment
  • Excise Tax Cigarette stamps will be available to be ordered via phone or by mail to licensed wholesalers from the Department of Revenue:
    • No walk-ins for pick-up of cigarette stamps will be available.
    • 20 cigarettes per stamp rolls, wide 20 count rolls, 20 count sheets and 25 cigarette per stamp rolls. 
    • The Licensed distributors may order cigarette stamps by calling the Department of Revenue at 303-866-2570 or emailing dor_cdp-research_unit@state.co.us
    • The Department of Revenue will only be shipping cigarette stamps once per week. All orders have to be received by 4 pm Tuesday to guarantee mailing on the next day, Wednesday. 
  • If taxpayers need to obtain an International Fuel Tax Agreement (IFTA) decal, we would ask that they first call the FuelTax Unit at 303-205-8205, option 1, to handle the account specific issues.  After that call, taxpayers can arrange a time to pick up the IFTA decal. 
  • Income Tax Returns will be received and processed electronically and via mail.
  • A secure drop-off box is located at Taxpayers services at 1375 Sherman St., Denver, Co 80203, and will soon be located outside of additional facilities for those who want to drop off their returns, mail and any forms.
  • Severance Tax will function normally.
Tax Auditing and Compliance
  • Tax Auditing and Compliance locations will be closed to the public while auditors continue to work normal caseloads. 
  • Tax Fraud will still take phone calls and emails from the public.

 

Enforcement Business Group

  • Offices for the Liquor Enforcement Division, the Marijuana Enforcement Division, the Auto Industry Division, the Division of Gaming and the Division of Racing Events will be closed to the public, but licensing and operations will still continue.
Marijuana Enforcement Division (MED)
  • A full range of services for employee and business licensing will be available via email, mail-in and drop-in options at the Lakewood location, and email and mail-in options for employee licensing at MED's regional offices in Colorado Springs, Longmont and Grand Junction. Please visit our Licensing website for more information.
Division of Gaming
  • The division will continue to process licenses, using a dropbox for paper forms located at 17301 W Colfax Ave #135, Golden, CO 80401.
  • The division will send temporary authorization to those who renew or send a new license and follow up upon normalization of business for all items needed before approvals and badges issued, which includes fingerprinting. 
Auto Industry Division (AID)

The division is encouraging customers to submit ALL documents using the following methods:

  • US Postal Service Mail: P.O. Box 17087, Denver, CO 80217-0087
  • FedEx or UPS: 1697 Cole Boulevard, Suite 200A Lakewood, CO 80401
  • Drop box: 1697 Cole Boulevard, Suite 200A Lakewood, CO 80401

Complaints will also be accepted using the methods above.

Staff will be working and available to answer questions. 

Division of  Racing
Liquor Enforcement Division (LED)
 
As more widespread testing becomes available and we learn more about the spread and containment options of COVID-19, CDOR, in partnership with the Colorado Department of Public Health and Environment will continually evaluate the situation and end or extend the closure as circumstances change. 
 
The department’s main focus is the health and wellbeing of all Coloradans while maintaining maximum levels of service for customers. 
 
In keeping with recommendations from the Centers for Disease Control and Prevention (CDC), people in high-risk populations, including older adults and people with serious chronic medical conditions, can help mitigate the risk of transmission by taking everyday precautions:: 
  • Avoid close contact with people who are sick
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue to cover your hand or finger if you must touch something.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.