Whole-person health: A SIM blog

Projecting a caring culture: Practice transformation through a patient’s eyes (2/14/2018)

‘Building capacity’ is a common phrase among practice representatives who participate in the Colorado State Innovation Model (SIM) to assess processes, revise care teams and refine how data is collected, reported and used to enhance patient care and to negotiate value-based contracts. It’s easy to assume that most of this work is invisible to patients yet during a recent SIM podcast one care team learned otherwise from a patient, whose story prompted an emotional response.

“Hearing that has made all of our hard work worth it just in that one story,” said Kris Hubbell, BS, RN, CHC, clinical quality coordinator, Roaring Fork Family Practice in Carbondale.

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