Telemedicine & eConsults Policy Development

General Information

Emergency rules have been put in place to support the use of telemedicine to ensure medical care and services are accessible during the public health emergency.

In June, the Legislature passed SB-212 to make the emergency rules permanent.

The Department is assessing the impact of these permanent rules while meeting the goal of increased accessibility while delivering quality care for members and practicing fiscal responsibility. This assessment will lead to department policy for telemedicine.

During the time of assessment and policy development the Department will engage broadly with providers, members, and advocacy groups to ensure their voices, ideas, and concerns are heard and addressed.

Concurrently, the Department will be exploring the development of policy to codify use of eConsults. Because these initiatives are closely aligned, stakeholder engagement for eConsults policy development will be occurring in tandem.

Use this form to add your feedback, questions or comments on the Department’s telemedicine and eConsults policies development. The Department commits to considering all feedback and providing summary information about feedback received as well as answers to questions in the Telemedicine Policy Development Q&A below or the eConsults Policy Development Q&A below.


Telemedicine and eConsults Stakeholder Events & Provider Training Events

Topic Date Time Registration Link Recording Link Associated Documents Notes
Outpatient Therapies Provider Telemedicine Training Webinar 8-14-20 12:00-1:00 pm Outpatient Therapies Registration 8-14-20 Recording Slide Presentation
Outpatient Q&A
Webinar registration will be emailed to providers
Home Health Provider Telemedicine Training Webinar 8-18-20 12:00-1:00 pm Home Health Provider Registration 8-18-20 Recording Slide Presentation
Home Health Q&A
Webinar registration will be emailed to providers
FQHC, RHC, IHS Provider Telemedicine Training Webinar 8-25-20 12:00-1:00 pm Provider Registration 8-25-20 Recording

Slide Presentation

Webinar registration will be emailed to providers
Medical Providers using CMS 1500 Professional Claims Telemedicine Training 9-1-20 12:00-1:00 pm CMS 1500 Registration 9-1-20 Recording Slide Presentation
Medical Providers Q&A
Webinar registration will be emailed to providers
Pediatric Behavioral Therapies Provider Telemedicine Training  9-8-20 4:00-5:00 pm Pediatric Behavioral Providers Registration


Slide Presentation
Pediatric BH Therapies Q&A
General Telemedicine Update 11-12-20 4:00-5:00 pm General Telemedicine Registration Link 11-12-20 Recording

Slide Presentation
General Telemedicine Update Q&A

eConsults 11-30-20 12:00-1:00 pm eConsults Registration Link 11-30-20 Recording Slide Presentation  

State Plan Amendment Update
On Friday, September 4, 2020, the Center for Medicare and Medicaid Services approved the Department's Telemedicine State Plan Amendment, authorizing audio and data communication in addition to audio-visual modalities for delivery of care. This aligns with the Telemedicine Extension rule (MSB 20-05-21-A) adopted by the Medical Services Board on August 14, 2020, which allows the telemedicine policy changes implemented during the COVID-19 public health emergency to continue after the emergency is declared over. 


Rules Update
The Medical Services Board adopted the Telemedicine Extension rule (MSB# 20-05-21-A) on August 14, 2020, which permits telemedicine for physician services, home health, Federally-Qualified Health Centers, family planning services, Rural Health Clinics, and Community Mental Health Center services using interactive audio (including but not limited to telephone and relay calls), interactive video (including but not limited to interactive audiovisual modalities), or interactive data communication (including but not limited to live chat and excluding text messaging, electronic mail, and facsimile transmission) in lieu of face-to-face visits between clients and health professionals, as authorized under Senate Bill 20-212. The rule passed unanimously. The Telemedicine Extension rule makes permanent the changes in the emergency Telemedicine rule (MSB# 20-07-01-A) adopted by the Medical Services Board in response to COVID-19.