Provider Contacts

2019 Holiday Schedule

The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.

Labor Day - Monday, September 2, 2019 - State Offices, DentaQuest, DXC and the ColoradoPAR Program will be closed.

Columbus Day - Monday, October 14, 2019 - State Offices, DentaQuest, and the ColoradoPAR Program will be closed. DXC will be open.

Category	Who To Contact	Phone Number	Email or Mailing Address
Health First Colorado (Colorado's Medicaid Program) Claims Submission and Billing Questions Member Eligibility Provider Enrollment Assistance Provider Web Portal Technical Support	Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise)	1-844-235- 2387	The Provider Services Call Center hours: 7 a.m. – 5 p.m. MT Monday, Tuesday & Thursday 10 a.m. – 5 p.m. MT Wednesday & Friday The Provider Services Call Center utilizes the time between 7 a.m. and 10 a.m. MT on Wednesdays and Fridays to return calls to providers. DXC Office: Civic Center Plaza 1560 Broadway Street, Suite 600 Denver, CO 80202 Mail To: P.O. Box 30 Denver, CO 80201
Field Representatives	Regional Provider Support
Provider Web Portal Password Resets	Self Service resets on Web Portal		https://colorado-hcp-portal.xco.dcs- usps.com/hcp/provider/
Provider Web Portal End User Training	Quick Guides and Webinars Page
The following Prior Authorization Requests (PAR) types: Audiology Back Surgeries Behavioral Therapies Diagnostic imaging – limited to non-emergency Computed Tomography (CT) Scans and Magnetic Resonance Imaging (MRI), and all Positron Emission Tomography (PET) Scans Durable Medical Equipment (DME)/Supply – All (including repairs) Home Health – Pediatric Home Health (formerly known as EPSDT Extraordinary and Long Term Home Health for Children) Inpatient Hospital services Medical/Surgical services Early and Periodic Screening, Diagnosis and Treatment (EPSDT) Physical and occupational therapy (OT/PT) services Out-of-state non-emergency surgical services Organ transplantation Private Duty Nursing (PDN) Speech Therapy Vision	T he ColoradoPAR Program	1-888-801-9355	eQHealth Solutions Attn: ColoradoPAR program 5802 Benjamin Center Drive, Suite 105 Tampa, FL 33634
Dental Dental PARs Orthodontia PARs Dental Billing Questions Dental Claims Questions	DentaQuest	1-855-225-1731
Centers for Medicare and Medicaid Services (CMS)	CMS
Colorado Department of Public Health and Environment (CDPHE)	CDPHE
Department of Human Services of Colorado (DHS)	DHS
Division of Insurance (DOI)	DOI
Department of Regulatory Agencies	DORA
Prescription Drug Card System (PDCS) Pharmacy Support Prescription drug prior authorizations Pharmacy claim submission and Pro- DUR questions 24 hours / 7 days a week	Magellan Rx Management Pharmacy Call Center	1-800-424-5725 Fax: 1-800-424-5881	Email: RxNetworksDept@magellanhealth.com Paper Pharmacy Claims: Send to: Magellan Rx Management ATTN: Pharmacy Call Center 14100 Magellan Plaza Maryland Heights, MO 63043
*Child Health Plan Plus* (CHP+) Billing Questions**	Colorado Access	1-888-214-1101	Provider site: https://www.chpplusproviders.com/
Automated Eligibility Status - Integrated Voice Response (IVR) Eligibility and Warrant Information by touch-tone telephone 24 hours / 7 days a week		1-844-235-2387

Region	Entity, Proposals and Contracts	Contact Information for Providers	Contact Information for Health First Colorado Members
Regional Accountable Entity Contact Information
1	Rocky Mountain Health Plans	Email: raesupport@rmhp.org Phone: 1-888-282-8801 (beginning July 1, 2018)	1-888-282-8801 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities Email: customer_service@rmhp.org Live chat at: https://www.rmhp.org
2	Northeast Health Partners	9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-800-804-5040 Email: COProviderRelations@beaconhealthoptions.com	1-888-502-4189 Care Coordination Line: 1-888-502-4190 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.northeasthealthpartners.org
3	Colorado Access	Phone: 720-744-5667 Email: ProviderRelations@coaccess.com	303-368-0037 or 1-855-267-2095 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.coaccess.com
4	Health Colorado, Inc.	9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-800-804-5040 Email: COProviderRelations@beaconhealthoptions.com	1-888-502-4185 Care Coordination Line: 1-888-502-4186 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.healthcoloradorae.com
5	Colorado Access	Phone: 720-744-5667 Email: ProviderRelations@coaccess.com	303-368-0038 (Denver County) or 1-855-384-7926 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.coaccess.com
6	Colorado Community Health Alliance	Phone: 303-256-1717 (local) or 1-855-627-4685 (toll free) Contact Us	303-256-1717 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.cchacares.com
7	Colorado Community Health Alliance	Phone: 719-598-1540 (local) or 1-855-627-4685 (toll free) Contact Us	719-598-1540 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.cchacares.com