Provider Contacts
2019 Holiday Schedule
The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.
Memorial Day - Monday, May 27, 2019 - State Offices, DentaQuest, DXC and the ColoradoPAR Program will be closed.
|
Category |
Who To Contact |
Phone Number |
Email or Mailing Address |
|---|---|---|---|
|
Health First Colorado (Colorado's Medicaid Program)
|
Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) | 1-844-235- 2387 |
The Provider Services Call Center hours: DXC Office:
Civic Center Plaza
1560 Broadway Street, Suite 600
Denver, CO 80202
Mail To:
P.O. Box 30
Denver, CO 80201
|
| Field Representatives | Regional Provider Support | ||
| Provider Web Portal Password Resets | Self Service resets on Web Portal | https://colorado-hcp-portal.xco.dcs- usps.com/hcp/provider/ | |
| Provider Web Portal End User Training | |||
|
The following Prior Authorization Requests (PAR) types:
|
The ColoradoPAR Program | 1-888-801-9355 |
eQHealth Solutions |
|
Dental
|
DentaQuest | 1-855-225-1731 | |
| Centers for Medicare and Medicaid Services (CMS) | CMS | ||
| Colorado Department of Public Health and Environment (CDPHE) | CDPHE | ||
|
Department of Human Services of Colorado (DHS) |
DHS | ||
| Division of Insurance (DOI) | DOI | ||
| Department of Regulatory Agencies | DORA | ||
|
Prescription Drug Card System (PDCS) Pharmacy Support
|
Magellan Rx Management Pharmacy Call Center |
1-800-424-5725 Fax: 1-800-424-5881 |
Email: RxNetworksDept@magellanhealth.com Paper Pharmacy Claims: |
|
Child Health Plan Plus (CHP+) Billing Questions |
Colorado Access | 1-888-214-1101 | Provider site: https://www.chpplusproviders.com/ |
|
Automated Eligibility Status - Integrated Voice Response (IVR)
|
1-844-235-2387 |
|
|
|||
| Region | Entity, Proposals and Contracts | Contact Information for Providers | Contact Information for Health First Colorado Members |
|---|---|---|---|
| 1 |
Rocky Mountain Health Plans |
Email: raesupport@rmhp.org Phone: 1-888-282-8801 (beginning July 1, 2018) |
1-888-282-8801 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities Email: customer_service@rmhp.org Live chat at: https://www.rmhp.org |
| 2 |
Northeast Health Partners |
9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-800-804-5040 Email: |
1-888-502-4189 Care Coordination Line: 1-888-502-4190 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.northeasthealthpartners.org |
| 3 |
Colorado Access |
Amber Garcia |
303-368-0037 or 1-855-267-2095 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.coaccess.com |
| 4 |
Health Colorado, Inc. |
9925 Federal Drive, Suite 100 Colorado Springs, CO 80921 Phone: 1-800-804-5040 Email: |
1-888-502-4185 Care Coordination Line: 1-888-502-4186 Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities https://www.healthcoloradorae.com |
| 5 |
Colorado Access |
Amber Garcia Phone: 720-744-5487 Email: ProviderRelations@coaccess.com |
303-368-0038 (Denver County) or 1-855-384-7926 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.coaccess.com |
| 6 |
Colorado Community Health Alliance |
Phone: 303-256-1717 (local) or 1-855-627-4685 (toll free) Contact Us |
303-256-1717 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.cchacares.com |
| 7 |
Colorado Community Health Alliance |
Phone: 719-598-1540 (local) or 1-855-627-4685 (toll free) Contact Us |
719-598-1540 or 1-855-627-4685 (toll free) Monday-Friday, 8:00 a.m. to 5:00 p.m. State Relay: 711 for callers with hearing or speech disabilities http://www.cchacares.com |