Provider Help

Category	Who To Contact	Phone Number	Email or Mailing Address
Health First Colorado (Colorado's Medicaid Program) Billing and Bulletin Questions	Department's fiscal agent	1-800-237-0757
Xerox State Healthcare	Department's fiscal agent	1-800-237-0757	Denver Club Building 518 17th Street, 4th floor Denver, CO 80202
Health First Colorado Claims and PARs Submission	Department's fiscal agent	1-800-237-0757	P.O. Box 30 Denver, CO 80201
Correspondence, Inquiries, and Adjustments	Department's fiscal agent	1-800-237-0757	P.O. Box 90 Denver, CO 80201
Enrollment, Changes, Signature Authorization and Claim Requisitions	Department's fiscal agent	1-800-237-0757	P.O. Box 1100 Denver, CO 80201
Colorado Medical Assistance Program Web Portal (Web Portal) Technical Support	CGI	1-888-538-4275	Email: helpdesk.HCG.central.us@cgi.com
Web Portal Password Resets	HCPF Security Administrator	303-866-4473	Email: HCPFsecurity@hcpf.state.co.us
Web Portal End User Training	CGI	1-888-538-4275	Email: helpdesk.HCG.central.us@cgi.com
The following Prior Authorization Requests (PAR) types: Audiology Behavioral Therapies Diagnostic imaging – limited to non-emergency Computed Tomography (CT) Scans and Magnetic Resonance Imaging (MRI), and all Positron Emission Tomography (PET) Scans Durable Medical Equipment (DME)/Supply – All (including repairs) Home Health – Pediatric Home Health (formerly known as EPSDT Extraordinary and Long Term Home Health for Children) Medical/Surgical services Early and Periodic Screening, Diagnosis and Treatment (EPSDT) Physical and occupational therapy (OT/PT) services Out-of-state non-emergency surgical services Organ transplantation Private Duty Nursing (PDN) Vision	T he ColoradoPAR Program	1-888-801-9355	eQHealth Solutions Attn: ColoradoPAR program 5802 Benjamin Center Drive, Suite 105 Tampa, FL 33634
Dental Dental PARs Orthodontia PARs Dental Billing Questions Dental Claims Questions	DentaQuest	1-855-225-1731
Centers for Medicare and Medicaid Services (CMS)	CMS
Colorado Department of Public Health and Environment (CDPHE)	CDPHE
Department of Human Services of Colorado (DHS)	DHS
Division of Insurance (DOI)	DOI
Department of Regulatory Agencies	DORA
Prescription Drug Card System (PDCS) Pharmacy Support Prescription drug prior authorizations Pharmacy claim submission and Pro-DUR questions 24 hours / 7 days a week	Department's fiscal agent	1-800-365-4944 Fax: 1-888-772-9696
*Child Health Plan Plus* (CHP+) Billing Questions**	Colorado Access	1-888-214-1101
Fax-Back Eligibility Verification Verify eligibility and receive a faxed eligibility report 24 hours / 7 days a week		1-800-493-0920
Colorado Medical Assistance Program Eligibility Response System (CMERS) Eligibility and Warrant Information by touch-tone telephone 24 hours / 7 days a week		1-800-237-0757