Provider Contacts

2017-2018 Holiday Schedule

The receipt of warrants and EFTs may potentially be delayed due to the processing at the United State Postal Service or providers’ individual banks.
 
Christmas Day - Monday, December 25 - State Offices, DentaQuest, DXC and the ColoradoPAR Program will be closed.

New Years Day - Monday, January 1 - State Offices, DentaQuest, DXC and the ColoradoPAR Program will be closed.

Martin Luther King’s Day (observed) - Monday, January 15  - State Offices, DentaQuest and ColoradoPAR Program will be closed.  DXC will be open.

Download our call center queue guide!
 

Category

Who To Contact

Phone Number

Email or Mailing Address

Health First Colorado (Colorado's Medicaid Program) Billing and Bulletin Questions Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235- 2387 The Provider Services Call Center (1-844-235-2387) hours are as follows:
7 a.m. – 5 p.m. MT Monday, Tuesday & Thursday
10 a.m. – 5 p.m. MT Wednesday & Friday

The Provider Services Call Center utilizes the time between 7 a.m. and 10 a.m. MT on Wednesdays and Fridays to return calls to providers.
Health First Colorado Enrollment and Revalidation Information Center Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235-2387  
Health First Colorado Claims and PARs Submission Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235- 2387
DXC Office:
Civic Center Plaza
1560 Broadway Street, Suite 600
Denver, CO 80202
 
Mail To:
P.O. Box 30
Denver, CO 80201
Correspondence, Inquiries, and Adjustments
Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235- 2387
 
Enrollment, Changes, Signature Authorization and Claim Requisitions
Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235- 2387
 
Provider Web Portal Technical Support Department's fiscal agent - DXC Technology (Formerly Hewlett Packard Enterprise) 1-844-235- 2387
 
Provider Web Portal Password Resets Self Service resets on Web Portal   https://colorado-hcp-portal.xco.dcs- usps.com/hcp/provider/
Provider Web Portal End User Training

Recorded Webinars

Provider Web Portal FAQs

   

The following Prior Authorization Requests (PAR) types:

  • Audiology
  • Behavioral Therapies
  • Diagnostic imaging – limited to non-emergency Computed Tomography (CT) Scans and Magnetic Resonance Imaging (MRI), and all Positron Emission Tomography (PET) Scans
  • Durable Medical Equipment (DME)/Supply – All (including repairs)
  • Home Health – Pediatric Home Health
    (formerly known as EPSDT Extraordinary and
    Long Term Home Health for Children)
  • Medical/Surgical services
  • Early and Periodic Screening, Diagnosis and Treatment (EPSDT)
  • Physical and occupational therapy (OT/PT) services
  • Out-of-state non-emergency surgical services
  • Organ transplantation
  • Private Duty Nursing (PDN)
  • Vision
The ColoradoPAR Program 1-888-801-9355

eQHealth Solutions
Attn: ColoradoPAR program
5802 Benjamin Center Drive, Suite 105
Tampa, FL  33634

Dental

  • Dental PARs
  • Orthodontia PARs
  • Dental Billing Questions
  • Dental Claims Questions
DentaQuest 1-855-225-1731  
Centers for Medicare and Medicaid Services (CMS) CMS    
Colorado Department of Public Health and Environment (CDPHE) CDPHE    

Department of Human Services of Colorado (DHS)

DHS    
Division of Insurance (DOI) DOI    
Department of Regulatory Agencies DORA    

Prescription Drug Card System (PDCS) Pharmacy Support

  • Prescription drug prior authorizations
  • Pharmacy claim submission and Pro- DUR questions
  • 24 hours / 7 days a week
Magellan Rx Management Pharmacy Call Center

1-800-424-5725

Fax: 1-800-424-5881

Email: RxNetworksDept@magellanhealth.com

Paper Pharmacy Claims:
Send to: Magellan Rx Management
ATTN: Pharmacy Call Center
14100 Magellan Plaza
Maryland Heights, MO 63043

Child Health Plan Plus (CHP+) Billing Questions

Colorado Access 1-888-214-1101 Provider site: https://www.chpplusproviders.com/
Automated Eligibility Status -  Integrated Voice Response (IVR)   
  • Eligibility and Warrant Information by touch-tone telephone
  • 24 hours / 7 days a week
  1-844-235-2387