Previous Business Process Reengineering (BPR) Learning Session modules

These 2020 sessions were recorded during the BPR Learning Sessions held with Eligibility Site staff from around the State. The BPR project consisted of working with 5 model sites in the area of Lean/Continuous Improvement and a series of Statewide Continuous Improvement Learning Sessions. The Learning Session is a Lean workshop with a topic relevant to Eligibility Sites. The toolkit is an in depth document for Eligibility Sites to reference after each Learning Session.

Click on the links below to access each toolkit or watch the Learning Sessions:



Diagnosing Medicaid Case Health using CBMS Wrap-Up


Digital Documents Done Right:  Healthy ways to use Document Imaging Systems and EDMS


Asset Verification Program (AVP):  Improve your county's fitness related to verifying bank account info


Monitoring the Health of your Caseload Using County Data Dashboards


Coaching for Continuous Improvement