Non-Emergent Medical Transportation (NEMT)

Non-Emergent Medical Transportation (NEMT) is a benefit provided to Health First Colorado (Colorado’s Medicaid Program) members without transportation to important medical appointments.

  • Historically, the benefit was administered in the nine front range counties by IntelliRide, and by other transit entities in the remaining 55 counties.

You can learn more on IntelliRide's website.

On July 1, 2020 IntelliRide will begin transitioning management of NEMT across the state.

  • Members who are signed up for our Health First Colorado member newsletter have received a special message about the NEMT transition
  • There will be no changes in the nine counties already using IntelliRide (Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer and Weld counties).
  • For the remaining counties, IntelliRide will begin managing trips on either July 1 or Aug. 1
    • In counties transitioning July 1, members should begin contacting IntelliRide for rides immediately.
    • In counties not transitioning until Aug. 1, members should continue to contact the same provider they have been for trips occurring in July and call IntelliRide to schedule trips for Aug. 1 or later.
  • No matter where a member lives, all previously scheduled trips will be transferred to IntelliRide. Members who want to confirm that their trips are scheduled can call IntelliRide one week before the scheduled appointment. Please help us avoid long wait times for customers who have immediate trip needs by avoiding calling just to verify a trip that is more than a week out.
  • All mileage reimbursements for trips after July 1 should be submitted to IntelliRide regardless of when your county is transitioning.
  • Contact IntelliRide at gointelliride.com/colorado or call 1-855-489-4999 or 303-398-2155 (State Relay: 711).  

Why the change?  
Expanding management of the NEMT benefit to one statewide broker, IntelliRide, will help us improve customer service to both our members and our county partners.

  • By moving to a single statewide vendor, the state is better able to ensure more consistent, streamlined operations and infrastructure, including improved access for members and reduced administrative burden for counties.

NEMT County Map

For Transportation Providers 
Existing transportation providers must contract with IntelliRide as a subcontracted transportation provider. This information can be submitted via email to us.join_our_network@transdev.com. Transportation Providers that choose not to subcontract with IntelliRide will no longer receive Health First Colorado (Colorado’s Medicaid program) trips effective August 1.

For Counties and Regional Brokers 
Counties that use an existing broker model are being prioritized and will be transitioned on July 1.  IntelliRide will both field calls and schedule trips for those counties beginning July 1.

Counties and regional brokers that completed these steps by noon June 29 are scheduled to transition July 1:

Counties not onboarded with IntelliRide by July 1 should continue to provide NEMT services and should not reallocate staff who handle NEMT requests until their transition is complete. These counties should schedule trips occurring and provide transportation occurring in July.

Local county offices and regional brokers must share member trip data scheduled for Aug. 1 and beyond (both subscription and individual trips) with IntelliRide. This information must be submitted by Friday, July 24 via secure email to intelliride@transdev.com or by fax at 720-302-0106.

COVID-19 UPDATE- NEMT   

The NEMT benefit will continue during the COVID-19 pandemic. 

Only one passenger per vehicle traveling to an appointment will be allowed during Governor Polis' Safer at Home Order. The passenger may bring a family member or caretaker to their appointment if they notify the NEMT provider when they make their NEMT appointment.

If you have a medical emergency, call 911. NEMT is not for emergencies. 

If you are having COVID-19 symptoms, call your provider and let them know before you use NEMT transportation or go to your provider's office. Your provider may need to talk to you about your symptoms before you come in.   

Transportation Providers: Please read Operational Memo HCPF OM 20-055 for Department guidance about preventing the spread of COVID-19.