Non-Emergent Medical Transportation (NEMT)

What is Non-Emergent Medical Transportation (NEMT)?

Non-Emergent Medical Transportation (NEMT) is transportation to and from covered non-emergency medical appointments or services, NEMT is only available when a Health First Colorado (Colorado's Medicaid Program) member has no other means of transportation. NEMT services are coordinated by a State Designated Entity (SDE).  Colorado has three types of SDEs:

Transportation Benefits Collaborative

The Department is currently reviewing NEMT and EMT regulations through the Benefits Collabroative process. For more information about the process, please visit:
You can also visit the Benefits Collaborative Meetings page to find meeting information.

Request for Proposals

The Department plans to issue a Request for Proposals (RFP) in late 2018 to reprocure the NEMT Broker contract. The contract will be effective July 1, 2019.

RFP feedback has been obtained through the Transportation Benefits Collabroative process. The Benefits Collabroative process indicated a need for a Request for Inforation (RFI) which will be released in the Summer of 2018.

Information will be posted here as it becomes available. You can send an email with questions to

New Medicaid Client Transportation (MCT) Permit Effective December 1, 2016

House Bill 18-1321 Signed by the Govenor

Governor Hickenlooper signed House Bill 18-1321 into lawn on May 30, 2018. This bill directs the Department to implement urgent transportation services into NEMT statewide effective january 1, 2019.

As outlined in HB 16-1097, the Public Utilities Commission (PUC) began issuing new Medicaid Client Transportation (MCT) permits on December 1, 2016. 

To obtain an MCT permit, providers must complete the NMT/NEMT Provisional Agreement and follow all instructions outlined in the Provisional Agreement.

Total Transit is Now Known as Veyo
Effective July 1, 2016, Total Transit’s NEMT services will be known as Veyo. Veyo is the largest company in the family of Total Transit, Inc. companies. This change will not impact NEMT services or processes.