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Effective July 2016, our NEMT provider changed its name from Total Transit to Veyo. Although the name has changed, member eligibility, benefits, processes, and providers remain the same. There are no changes to the provider billing process associated with this change.
Non-Emergent Medical Transportation (NEMT) is transportation for to and from covered non-emergency medical appointments or services, and is only available when a Health First Colorado (Colorado's Medicaid Program) member has no other means of transportation. NEMT services are coordinated by a State Designated Entity (SDE). There are three types of SDEs throughout Colorado:
Note: Child Health Plan Plus (CHP+) is not a Health First Colorado program and, therefore, is not eligibility for NEMT services.
Types of transportation available vary by location and may include:
Meals and lodging may be covered under NEMT. Transportation, meals and lodging for an escort to accompany an at-risk adult or child may also be covered.
Transportation anywhere other than a covered Health First Colorado medical appointment or service with an authorized Health First Colorado provider.
If you are enrolled in a Home and Community Based Services (HCBS) Waiver program, some non-medical transportation may be covered. For additional information contact your local Single Entry Point Agency.
The information you are required to provide varies by location but will typically include:
If you live in the following counties, contact Veyo at 855-264-6368
If you live in the following counties, contact Mountain Ride Transportation Resource Center at 844-686-7433 (Toll-Free).
If you live in a county that is not listed above, contact your local county office.
For more information contact the Health First Colorado Customer Contact Center.
If you want to provide services in the nine county Denver metropolitan area, you must contact Veyo at 855-264-6368.
If you want to provide services outside the nine county Denver metropolitan area, you should:
Total Transit is Now Known as Veyo
Effective July 1, 2016, Total Transit’s NEMT services will be known as Veyo. Veyo is the largest company in the family of Total Transit, Inc. companies. This change will not impact NEMT services or processes.
Veyo Revised NEMT Forms
In May 2016 Veyo (formerly Total Transit) implemented two revised forms that impact providers. The Medical Certification of Transportation Services (MCTS) form and MCTS Beyond 25 Miles form. The revised forms are available on Veyo’s Forms website. Major changes include:
For additional information, please review the Colorado NEMT website or contact Veyo at 855-264-6368 with questions.
NEMT County Frequently Asked Questions
As required by the NEMT Benefits Collaborative Policy Statement, train (intrastate), air, and out-of-state travel must be prior authorized by the state authorizing agent and the request of the SDE. The Department requires that the NEMT Request Form be completed and submitted prior to travel. The form should be submitted as soon as travel is requested to allow sufficient time for Departmental approvals.