Non-Emergent Medical Transportation (NEMT)

What is Non-Emergent Medical Transportation (NEMT)?

Non-Emergent Medical Transportation (NEMT) is transportation to or from Medicaid medical appointments or services, and is only available when a client has no other means of transportation.

Types of transportation available include:

  • Ambulance
  • Plane
  • Mobility vehicle
  • Private vehicle
  • Public transportation
  • Wheelchair van
  • Stretcher van
  • Train
  • Reimbursement also may be provided for gas, bus tokens and bus passes.

Who is eligible?

  • Most Medicaid clients who have no other means of transportation may qualify.
  • Clients under the following Medicaid programs do not qualify:
    • Child Health Plan Plus (CHP+)
    • Old Age Pension – State Medical Program (OAP SMP)
    • Qualified Individual – 1 Medicare (QI-1)
    • Qualified Medicare Beneficiary (QMB)
    • Special Low-Income Medicare Beneficiary (SLMB)

What additional services are available?

Meals and lodging may be covered under NEMT. Transportation, meals and lodging for an escort to accompany an at-risk adult or child may also be covered.

What services are not covered?

Transportation anywhere other than a Medicaid medical appointment or service with an authorized Medicaid provider.

Is there transportation for non-medical appointments or services?

If you are enrolled in a Home and Community Based Services (HCBS) Waiver program, some non-medical transportation may be covered. For additional information contact your local Single Entry Point Agency.

When I call, what information will I need to provide?

  • Name
  • Medicaid Identification Number
  • One other type of personal information, such as birth date
  • Date the ride is required
  • Actual address of pick-up location
  • Name of medical provider

How do I schedule NEMT Services?

  • If you live in the following counties:
    • Adams
    • Arapahoe
    • Boulder
    • Broomfield
    • Denver
    • Douglas
    • Jefferson
    • Larimer
    • Weld

Contact Total Transit at 855-264-6368; Providers call the the same number and select option 3.

  • ​​If you live in the following counties:
    • ​Eagle
    • Grand
    • Jackson
    • Pitkin
    • Routt
    • Summit

Contact Mountain Ride Transportation Resource Center at 844-686-7433 (Toll-Free).

For more information contact the Medicaid Customer Contact Center.