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Health First Colorado and Child Health Plan Plus members, we need your voice!
The Member Experience Advisory Councils were formed as part of a grant from the Colorado Health Foundation to implement recommendations from the Institute for Patient- and Family-Centered Care (IPFCC) to create sustainable culture change in the Department.
The purpose of the In-Person and Virtual Member Experience Advisory Councils is to help the Department integrate person-and family-centered approach into Department business practices, policies, and partnerships. The Department is working toward developing and maintaining a culture of person-centeredness by engaging with clients and family members/caretakers.
When I became pregnant, for the first time, at 40 years old, I applied to Medicaid because I needed access to good, prenatal care. My husband, son and I have been on Medicaid as a family since my son was born. We feel fortunate and grateful to have access to Health First Colorado.
My experience with this program has been diverse and deep. My son had surgery at 29 days old. My husband is chronically ill and requires over $4,000 per month of medications to function through his daily life. We understand the ins and outs, pros and cons, of Health First Colorado, because we access it almost daily, it seems.
I believe any great insurance program is about providing benefits that are comprehensive, presented on a platform that is easy to navigate and understand, both for the insured and their medical practitioner, who was chosen from a vast array of qualified professionals.
My name is Mary Catherine Conger, I am 55 years old and I live in Carbondale Colorado. I am currently a Medicaid recipient. I am passionate about everyone having access to care, currently and more specifically, adults with specialists. I have a background in Bodywork specialties, specifically Zero Balancing, as well as a company startup. I hope to learn more about the Medicaid system in Colorado how I might be able to make a difference for people gaining access to care and being able to navigate the system with greater ease. I came onto Medicaid in January 2014, it was very challenging and discouraging then and I know there have been many improvements made to date. I am thrilled there is an advisory Council and so happy to be a part of it.
My name is Liz Henry and I live in Denver and I have two children enrolled in CHP+. I work with their local school to support parent engagement in a diverse community and am passionate about helping to create a system that is accessible to all families. I also believe strongly that we can improve access for children to mental health and other therapeutic services.
My name is Stephanie Klemp and I work for Comcast Business Services as a Customer Experience Manager. I was born and raised in Colorado and currently reside in Lakewood. As a mother of a child with a rare chromosome issue known as Cri-du-Chat who utilizes Medicaid for in home therapy and other services needed for our child who has developmental delays, I am looking forward to work with a team on assisting in making Medicaid an easier program for our community members.
I am 28 years old and live near Idalia, CO with my husband and two young children. My husband and I operate my family's farm and ranch, where I was born and raised. I was a high school Agriculture Education Instructor and FFA Adviser for the last 5 years, but recently resigned to stay home with our children.
Our experience with Medicaid/CHP+ just recently started. Our daughter was born in April with Jacobsen Syndrome, a rare genetic syndrome effecting the 11th chromosome. We were not aware of her disabilities before she was born and due to the level of her special needs (including a feeding tube and multiple therapies a week), I decided it would be best for me to take a leave of absence from teaching. Without that income, it was impossible for us to stick with private health care for the entire family and we started the process of applying for Medicaid for our children.
I decided to join the Advisory Council to be an advocate for families of children with disabilities as well as rural farming/ranching families. Our transition to Medicaid/CHP+ has been a roller coaster ride of emotions, phone calls and confusion. I decided that there has to be something we can do to help ease this process and experience for families (especially those already facing the stresses of a child with special needs) and that I couldn't sit back and wish for that to happen, but should do something to help make it happen.
I am excited to start working for families in Colorado and to help make our system better for those who need and appreciate health care assistance.
I am a family leader looking to help future generations achieve ultimate wealth by investing my time into healthcare issues among seniors and minors. I advocate for those who are unaware of systematic issues and those who have suffered injustices, in order to make the healthcare system a win-win for everyone. My children and I have been recipients of Heath First Colorado for 10 years now and have found it to helpful to our family but have also encountered issues that could be made better. I dedicate my time to the betterment of my community and it starts with our health.
Hello my name is Brian Story. I am 47 years old and have been diagnosed with spina bifida with hydrocephalous and scoliosis. I am have been a self-advocate for a long time and have lived in Colorado now for almost 3 years. I am on Health First Colorado, and I have Medicare also. I heard about the Member Experience Advisory Council through Colorado Access. I used to be a Consumer Advocate for a program in California Called Regional Center of Orange County. I love being a champion for the differently-abled because I love people and helping them.
At 38, I found myself afraid and nervous, as I was told that my pregnancy was high risk. I knew that I would be visiting with not doctors, but maternal experts. I applied for Medicaid in hopes of having the best care for my unborn child and myself. After multiple visits to maternal specialists, several emergency visits, (faith & hope), and excellent health care insurance, I became a grateful mother for the first time.
Medicaid provided me with the excellent care that my daughter and I received for the first two years of her life. Now as a single mom, my daughter is on CHP+ and has been with the same doctor she had as a two week old. I am so grateful to Medicaid/CHP+ because I continue to utilize the best care possible for her. In fact, that is one of the main reasons I wanted to be part of this committee, so that I can let others know what a blessing this insurance has been for us.
I am 25 years old and work as a Professional Research Assistant in a GI cancer laboratory. I am interested in understanding and making our health care system work better and easier to navigate. I am excited to be a part of this council, where I can take an active role in doing so. I am already learning so much and appreciate the passionate and constructive discussions we have.
To Be Determined
Reasonable accommodations for the meetings will be provided upon request for persons with disabilities. Please contact the Program Administrator at least one week prior to the scheduled meeting if you need accommodations.