Known Issues & Updates

Some Durable Medical Equipment (DME) supply claims billed with the RR modifier are denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”
 
A resolution to this issue is in process. Affected claims will be reprocessed.

Durable Medical Equipment (DME) Claim Denials for EOB 1064 and 1065

Claims for procedure codes E0951, E0952, E0961, E0971, E1161, E2211, E2213, E2214, E2361, E2359, E2365, E2363 and K0040 are incorrectly denying for EOB 1064 - “The maximum number of units allowed for this procedure code is two units per state fiscal year.”
 
Claims for procedure codes E0978 and E0960 are incorrectly denying for EOB 1065 – “The maximum number of units allowed for this procedure code is one unit per state fiscal year (July - June).”
 
The Department and DXC are working to resolve the issue.  As a workaround until the issue is resolved, providers can submit PARs above the unit limits to get approval for the limit and resubmit affected claims.

Resolved 1/13/21: Durable Medical Equipment (DME) Supply Claims Billed with TW Modifier Denying for Explanation of Benefits (EOB) 7802

Some Durable Medical Equipment (DME) supply claims billed with the TW modifier were denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

Claims were reprocessed 1/19/21.

Issue resolved 1/13/21

Resolved 1/13/21: Durable Medical Equipment (DME) Supply Claims Billed with RB or RA Modifiers Denying for Explanation of Benefits (EOB) 7802
Some Durable Medical Equipment (DME) supply claims billed with the modifiers RB or RA were denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

Claims were reprocessed 1/19/21.

Issue resolved 1/13/21

Resolved 1/13/21: Durable Medical Equipment (DME) Supply Claims Billed with NU Modifier Denying for Explanation of Benefits (EOB) 7802

Some Durable Medical Equipment (DME) supply claims billed with the NU modifier were denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

Claims were reprocessed 1/19/21.

Issue resolved 1/13/21

Resolved 10/21/20: Outpatient Claims Receiving Explanation of Benefits (EOB) 3054 - “EVV Record Required and Not Found” When Submitted After Professional Claim

Some providers who submitted a professional claim followed by an outpatient claim via the Provider Web Portal were receiving a response of EOB 3054 - “EVV Record Required and Not Found.”  

 This issue primarily impacted Hospital – General and Nursing Facility providers; however, other provider types may also have been affected, including:

• Clinic – Practitioner
• Durable Medical Equipment
• Federally Qualified Health Center
• Home & Community-Based Services
• Home Health & Private Duty Nursing
• Outpatient Therapy (Physical, Occupational and Speech therapy)

While these outpatient claims were posting EOB 3054, claims payment was not impacted and reprocessing was not needed.

No action is required from providers.

Resolved 9/30/20: Geographic Rates Updated for Durable Medical Equipment (DME) Codes Subject to Medicare Upper Payment Limit (UPL)

Effective for claims with dates of service on or after 1/1/20, geographic rates for DME codes subject to the Medicare Upper Payment Limit (UPL) were implemented in the Colorado interChange on 9/30/20.

The Durable Medical Equipment fee schedule for 2020 has been posted under the Durable Medical Equipment, Upper Payment Limit drop-down section located on the Provider Rates & Fee Schedule web page.

Claims with dates of service from 1/1/20 - 5/31/20 were reprocessed on 10/30/20. Claims with dates of service from 6/1/20 - 9/30/20 were reprocessed on 11/6/20 and 12/15/20.

Issue resolved 9/30/20

Resolved 3/16/20: Durable Medical Equipment (DME) Claim Denials for EOB 5110

Claims billed for procedure code A4225 were incorrectly denying for EOB 5110 - “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed.” This procedure code does not require a prior authorization.
 
Providers should resubmit affected claims.

Issue resolved 3/16/20

Resolved 11/8/19: Durable Medical Equipment (DME)/Supply Claim Denials for Procedure Code K0553 With Modifier KF for Explanation of Benefits (EOB) 4211 – “Modifier Is Invalid for Procedure Code”

DME/supply claims for procedure code K0553 with modifier KF were denying for EOB 4211 – “Modifier is invalid for procedure code.”

While this was previously reported to be resolved on 10/12/19, this issue was later determined as unresolved for provider type 09 (Pharmacy with DME). The issue was later resolved for provider type 09 on 11/8/19.

Some claims were reprocessed by DXC on 10/18/19. The remaining affected claims were reprocessed by DXC on 11/15/19.

Issue resolved 11/8/19

Resolved 11/1/19: Durable Medical Equipment (DME)/Supply Claims Recoupment Percentage

Accounts receivable balances on Remittance Advices dated 10/28/19 – 11/4/19 for some DME/supply providers were recouped at the maximum recoupment of 100%. This included the claims affected by the Upper Payment Limits as well as all other adjustments. Per provider request, these DME claims were requested to be recouped at 10%. The recoupment percentage is now set to 10%.

Issue resolved 11/1/19

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19. However, additional reprocessing is required for claims billed for Durable Medical Equipment procedure code A4253 rate decreases which were not applied to the initial rounds of reprocessing.

While it was initially reported that additional reprocessing would be completed in several stages, DXC completed all additional reprocessing on 10/25/19.

Issue resolved 7/24/19

Resolved 10/3/19: Durable Medical Equipment Claims (DME) for Code A4459 Denying

Claims for supply/DME providers billed with procedure code A4459 for Peristeen were denying. Additional denial details will be provided as they are available.

Claims with dates of service on or after 9/1/19 were reprocessed by DXC on 10/11/19.

Issue resolved 10/3/19

Resolved 10/2/19: Medicare Crossover Claims Not Paying Correctly

Some Medicare crossover claims were not paying correctly when Medicare denied the charges, or the benefits were exhausted.

Claims were reprocessed by DXC on 10/25/19.

Issue resolved 10/2/19

Resolved 9/25/19: Durable Medical Equipment (DME) Claims for Enteral Feeding Formulas Denying for EOB 1691 – “This service is not payable for the same date of service as another service included on the same claim, according to the National Correct Coding Initiative”

DME enteral feeding formula claims were denying when greater or lesser of procedures were billed on the same claim and date of service per National Correct Coding Initiative (NCCI) guidelines for EOB 1691 - "This service is not payable for the same date of service as another service included on the same claim, according to the National Correct Coding Initiative."

Centers for Medicare & Medicaid Services (CMS) recently approved the Department’s request to remove the restrictions for these codes for claims with dates of service on or after 1/1/19. Claims were reprocessed by DXC on 10/11/19.

Issue resolved 9/25/19

Resolved 8/27/19: Durable Medical Equipment (DME) Claims Rejecting for Invalid Health Maintenance Organization (HMO)
Some DME claims were unable to be submitted and were being rejected with code 41 “Submit to other processor or primary payer HMO coverage exists.” Pharmacies were advised to contact their third-party switch vendors. Colorado Community Health Alliance is a primary care provider not a third-party liability insurance. Providers were advised to continue to provide emergency 72-hour refills of emergent medications for Health First Colorado members. Third-party switch vendors that provide the eligibility results were advised to contact DXC at 1-844-235-2387, option 2, then option 3, for “EDI” (Electronic Data Interchange) for assistance with the eligibility response.

72 hour emergency supplies for medications covered under the pharmacy benefit may be available. The pharmacy may call Magellan (1-800-424-5725) to request this override. This is not available for DME supplies, which are processed through DXC.

Issue resolved 8/27/19

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 7/26/19: Rate Increase for Supply/Durable Medical Equipment (DME) Manually-Priced Items
The across-the-board rate increase has been approved for manually-priced claims with date of service 7/1/2019 for claims paid by invoice (UB Modifier) or manufacturer’s suggested retail price (MSRP) (SC Modifier).

Supply/DME claims with UB or SC modifier and a date of service on or after 7/1/19 were reprocessed by DXC on 7/26/19.

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 3/21/19: Durable Medical Equipment (DME) Claim Denials for E2374 for EOB 2341
Claims for procedure code E2374 were incorrectly denying for EOB 2341 - “Limit 1 every 3 State Fiscal Years” even when there is an approved prior authorization on file.

Claims were reprocessed by DXC 3/29/19.

Issue resolved 3/21/19

Resolved 3/8/19: Across the Board Rate Increase for Manually Priced Codes for Dates of Service Beginning 7/1/18
Paid Durable Medical Equipment (DME) claims with UB or SC modifiers with dates of service on or after 7/1/18 through 10/9/18 were adjusted by DXC due to a rate increase. Most of the claims were adjusted on 1/18/19, and the remainder were reprocessed on 1/25/19.

However, the claims reprocessed were not adjusted at the correct percentage, resulting in some claims being overpaid and some being underpaid. These claims were reprocessed by DXC at the correct percentage on 3/8/19.

It was later identified that some claims with dates of service prior to 7/1/18 were reprocessed on 3/8/19 with an additional increase. Additional reprocessing was required, and these claims were suspended until they were manually repriced and funds were recouped over the course of several weeks. As of 4/19/19, all affected claims have been repriced and funds have been recouped.

Issue resolved 3/8/19

Resolved 2/27/19: Durable Medical Equipment (DME) Claim Denials for E0936 RR for Explanation of Benefits (EOB) 4211

Claims for E0936 billed with the RR modifier were incorrectly denying for EOB 4211 – “Modifier is invalid for procedure code.” The Department’s policy allows for E0936 to be billed with the RR modifier.
 
Providers are advised to resubmit affected claims.
 
Issue resolved 2/27/19.

Resolved 1/3/19: Durable Medical Equipment (DME) Procedure Code K0739 was denying for (Explanation of Benefits) EOB 1066
Procedure code K0739 was incorrectly denying for EOB 1066 – “The maximum number of units allowed for this procedure code is 5 units per calendar month.”
 
Providers are advised to resubmit affected claims.
 
Issue resolved 1/3/19.

Resolved 12/7/18: DME Provider Funds Recouped in Accordance with House Bill (HB) 18-1329

In accordance with HB 18-1329, the Department must adjust claims that were paid between 1/1/18 and 4/27/18 at the old rates. On 9/7/18, DXC adjusted the claims, which resulted in recoupment of funds. This issue reoccurred on 9/28/18, resulting in a secondary claims adjustment and recoupment of funds.

The Department distributed supplemental payments to qualified providers on 12/7/18, following the 30-day period allowed for provider feedback on payment calculations (as described in this communication to DME providers: DME Provider Examination of Supplemental Payment Calculation in Accordance with HB 18-1329 9-13-2018). The supplemental payment appeared on Remittance Advice (RA) reports as of 12/10/18.

The Department has begun weekly recoupments at 10% of the total outstanding accounts receivable balance unless 100% recoupment was requested. The first of these recoupments occurred on 2/8/19 and will appear on RAs beginning 2/11/19.

Issue resolved 12/7/18

Resolved 8/22/18: Supply Provider Claim Denials for Certain Procedure Codes for EOB 1178 - “Service is Not Reimbursable for Date(s) of Service”
Supply provider (type 14) claims for codes E2500, E2502, E2508, E2510, K0005, K0011, K0800, K0801, K0802, K0806, K0807 and K0808 were denying for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”
 
Claims were reprocessed on 8/24/18.
 
Issue resolved 8/22/18
 
Note: This issue is not to be confused with the issue resolved on 8/8/18 with a similar title. Please review the list of procedure codes under each Known Issue to determine which applies.

Resolved 8/8/18: Supply Provider Claim Denials for A9901 for EOB 1178 - "Service is Not Reimbursable for Date(s) of Service"
Supply provider (type 14) claims for code A9901 were denying for EOB 1178 - "Service is not reimbursable for Date(s) of Service."

It was previously announced in the May 2018 Provider Bulletin (B18004115) that code A9901 should no longer be used for Invoice Manual Pricing, effective for date of service (DOS) 7/1/18. As of DOS 7/1/18, this is a valid denial. However, A9901 should still be payable through DOS 6/30/18, in accordance with Health First Colorado (Colorado’s Medicaid Program) policy.

Claims were previously reported to be reprocessed by DXC on 9/14/18. While most claims were reprocessed on that date, it was later identified that crossover claims were not included. Crossover claims affected by this issue were reprocessed by DXC on 12/21/18.

Issue resolved 8/8/18

Resolved 8/8/18: Supply Provider Claim Denials for EOB 1178 - “Service is Not Reimbursable for Date(s) of Service”
Supply provider (type 14) claims for code A4210, A4211, A9276, A9277, A9278, A9280, E0274, E0637, E0973, E1002, E2311, E2313, E2331, E2377, K0861 and L8692 were previously denying for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”
 
This issue was resolved for procedure code A9276 on 7/27/18. Claims were reprocessed for this procedure code on 9/14/18. 

This issue was resolved for procedure codes E0973, E1002, E2311, E2313, E2377 and K0861 on 8/1/18. Claims were reprocessed for these procedure codes only on 8/3/18.

This issue was resolved for procedure codes A4210, A4211, A9277, A9278, A9280, E0274, E0637, E2331 and L8692 on 8/8/18. Claims were reprocessed for these procedure codes only on 9/14/18.

Issue resolved on 8/8/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQHealth has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQHealth. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 6/29/18: DME Claims with HCPCS codes S8120 and S8121 denying for EOB 1178

Claims for oxygen contents HCPCS S8120 and S8121 with TG modifier for members using ventilators or oxygen in nursing facilities were denying for EOB 1178 - "Service is not reimbursable for Date(s) of Service."

DXC and the Department have resolved the issue.

Claims were reprocessed by DXC 6/29/18.

Issue resolved 6/29/18

Resolved 5/25/18: DME Oxygen Rental Denials for Procedure Code E1390 with Place of Service Nursing Home
Claims for DME oxygen for procedure code E1390 billed with modifier TT were denying for EOB 4211 - "Modifier is invalid for procedure code." Modifier TT should not have been billed for this procedure code after 12/31/17.  Providers should have bill procedure code E1390 with modifier RR after 12/31/17; however, these claims were denying for EOB 2590 - "Bill Medicare first and complete the Medicare information fields on the claim." It is not necessary to bill Medicare for place of service 31 or 32 (Nursing home). If Place of service is 11 (home), then Medicare must be billed first.

Providers are advised to resubmit affected claims.

Issue resolved 5/25/18

Resolved 5/24/18: DME Claims Denied for EOB 1691 - This Service is not Payable for the Same Date of Service as Another Service
Procedures were being denied per NCCI guidelines when greater or lesser of procedures were billed on the same claim and date of service for EOB 1691 - "This service is not payable for the same date of service as another service included on the same claim, according to the National Correct Coding Initiative."

Claims were reprocessed on 5/25/18.

Issue resolved 5/24/18

Resolved 5/3/18: Claim Denials for DME Providers for EOB 1064
Claims for DME providers were denying incorrectly for EOB 1064  - "The maximum number of units allowed for this procedure code is two units per state fiscal year. You may resubmit the claim for up to the maximum allowed or submit a prior authorization request with justification of medical necessity."  for procedure codes E0961, E0971, E0974, E0995, E221-E226, E2381-E2392, E2394-E2396, K0019, K0040-K0047, K0052, K0070, A5500-A5501, E607, L3001-L3003, L3010, L3020, L3030-L3031, L3040 or L3050.

The two units per fiscal year limit  apply to each procedure code, not combinations of the codes. interChange was incorrectly limiting combinations of the codes listed above.

Claims were reprocessed 5/11/18 by DXC.

Issue resolved 5/3/18

Resolved 4/27/18: Over-Recoupment for Duplicate Durable Medical Equipment (DME/Supply) Provider Claims

Some DME/supply providers (provider type 14) experienced a payment issue after submitting a duplicate claim for supply services. While the Colorado interChange should have denied the duplicate claim, a system error occurred resulting in the claim being paid.

This issue was resolved on 3/14/18. When the claim was adjusted by DXC on 4/6/18 in order to recoup the amount paid for the duplicate claim, an error occurred where the amount recouped was equal to the amounts paid for both the duplicate and the original claim.

Claims were reprocessed by DXC on 4/27/18 in order to return payment for the original claim.

Issue resolved 4/27/18

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. DME providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

Resolved 2/9/18: Claims Denials for A9900 for EOB 2022
Claims for A9900 were denying incorrectly for EOB 2022 – "A National Correct Coding Initiative (NCCI) Medically Unlikely Edit (MUE) that sets when the units of service are billed in excess of established standards for services that a client would receive on a single date of service for a given CPCS/CPT code."

The Department and DXC have resolved this issue. Claims were reprocessed by DXC 2/9/18.

Issue resolved 2/9/18

Resolved 1/26/18: Claims Not Paying for DME Providers at Correct Rate for Procedure Code E0445 with KR Modifier for EOBs 9918, 0192 or 2368
Procedure code E0445 with KR modifier was not paying at the correct rate and therefore exceeded the maximum allowable amount, which caused claim denials for one of the following EOBs:
• EOB 9918 – "Pricing Adjustment - Maximum allowable fee pricing applied" for paid details where pricing was cut back
• EOB 0192 – "Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim."
• EOB 2368 – "DME Rent to Own – Purchase Price Limit" for denied details
Prior Authorization Request (PAR) is not required.
Note:
Requires Questionnaire # 6
Purchase is required after a two (2) month rental period. Total reimbursement, including rental, shall not exceed the purchase price.  For members under 3 years of age only: Equipment may be rented by members for a period of up to 3 years or until age 3. However, for rental periods exceeding 2 months, purchase is required when the member reaches age 3.
Rental:
- RR 1 unit = 1 month
- KR 1 unit = 1 day – use only for overnight or 24-hour test period use.
 
Fee Schedule, effective 7/1/2017:
E0445-KR: $49.44
 
Claims were reprocessed on 2/2/18.
Issue resolved 1/26/18

• Clinic-Practitioner
• Federally Qualified Health Center (FQHC)
• Rural Health Clinic
• Indian Health Services

Claims were reprocessed by DXC 5/17/19.

Issue resolved 5/9/19

FQHC provider Fee-for-Service (FFS) professional claims were denying for EOB 1223 – “Billing Provider Type/Specialty not allowable for billed diagnosis.”

Affected claims were reprocessed by DXC on 11/9/18.

Issue resolved 11/6/18

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18.

How to Look Up a PAR on the Provider Web Portal

Providers can now view a member’s Prior Authorization Request (PAR) status in the Provider Web Portal. In order to look up a PAR on Web Portal, users should choose the "Care Management" option from the home page and click on "View Authorization Services." Next, users should enter the member identification number and approved PAR number into Web Portal to search for the PAR status. Providers should still be receiving PAR letters and/or PAR numbers from the case managers. Providers may also call the Provider Services Call Center (1-844-235-2387) to obtain a PAR number. PARs that are visible in the Web Portal are finalized PARs in the interChange. PARs that are in process in the Bridge cannot be viewed through the Web Portal. For more information on viewing PARs on the Web Portal, refer to the Viewing Prior Authorizations in the Portal quick guide, available on the Quick Guides web page.

PAR Revisions for PETIs Due to ACF Daily Rate Increase

The ACF daily rate for EBD clients increased by $0.72 for dates of service on or after October 1, 2017, from $51.20 to $51.92. However, the increased rates may not have been paid because case managers did not have the opportunity to revise PETIs and PARs before October billing began. Please be aware this rate increase does not apply to CMHS clients.

You have the option to correct this and receive the additional $0.72 per day per client by following the steps below. Note that claims for all impacted dates of service must be voided by providers in order for PAR revisions to be performed. The steps outlined in this letter, if followed, will minimize the financial impact to your agency and to the case manager.

A copy of this message has been provided to all Single Entry Point Case Management Agencies to assure maximum cooperation across all impacted parties.

Claim Denials for PAR When an Approved PAR is On File - EOB 0192 or 5110

To understand why your claims are denying for a Prior Authorization Request (PAR) despite having an approved PAR on file, it is important to know how the Bridge system works with the Colorado interChange. The Bridge is a system used by case managers to submit Prior Authorization Requests (PARs) to the Colorado interChange. Only after a PAR is approved in the Bridge is it transmitted to the Colorado interChange. It will take at least one day after the PAR is approved in the Bridge to appear in the Colorado interChange and be available for claims processing. Once the PAR is on file in the Colorado interChange, there is no further interaction between the Bridge and the claim.

When a claim requires a PAR, the Colorado interChange will use a series of criteria to find the matching authorization. Providers do not need to indicate the PAR number on the claim. The system will automatically populate the PAR number on the claim if it finds a match. If a claim denies for a PAR despite an approved PAR being on file, it means the PAR on file does not match all the criteria that is on the claim.

If your claims have denied for either of the following EOBs despite having an approved PAR on file:

• E0B 0192 - "Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim."
• EOB 5110 - "The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed.

One of the following issues may apply:

1. The prior authorization was never fully approved in the Bridge. Check the Provider Web Portal for prior authorization. If there is no approved PAR for the dates of service on the claim, contact the case manager to confirm status in the Bridge.
    
2. The benefit plan for the member's eligibility has terminated. Please verify member eligibility for the waiver benefit plan prior to submitting claims. If the member does not show an active waiver benefit plan, contact the case manager. A PAR is not a guarantee of member eligibility as the PAR is valid for a span of time (typically one year) and eligibility could change at some point during that span.
    
3. The PAR units are exhausted. If all units have been billed, the claim will deny. If you believe you need additional units, contact your case manager.
    
4. The modifiers do not match. Check the billing manuals to make sure you are using the correct modifiers. The Web Portal has been updated to display up to four modifiers on the detail line within the PA record.

Home and Community Based Services (HCBS) Post Eligibility Treatment of Income (PETI) Gross Income Modification

Currently, the gross income information in interChange and the Bridge does not always match the information contained in the Colorado Benefits Management System (CBMS). The Department and DXC are working to display all income information from CBMS on interChange with manual edit capability and to calculate the PETI Rate based on the actual income as reported by CBMS.

An estimated resolution date has yet to be determined.

Issue resolved 5/9/20

Resolved 4/13/20: Procedure Code T1019 Was Denying for Explanation of Benefits (EOB) 2029

Procedure code T1019 was denying for EOB 2029 - "Services must be billed to members RAE"

Claims were reprocessed on 4/17/20.

Issue resolved 4/13/20

Resolved 3/7/20: Prior Authorization Revisions for Procedure Codes T2031 and T2033
Case managers were temporarily unable to revise PAR lines with codes T2031 (Alternative Care Facility) and T2033 (Supported Living Program). This may have allowed claims to pay higher than the approved daily rate that is listed on the PAR. This may have potentially caused the total approved dollars to be exhausted before the end of the certification period, and before all units are utilized.

No action is necessary for case managers or providers at this time.

Issue resolved 3/7/20

Resolved 10/18/19: Explanation of Benefits (EOB) 3054 – “EVV Record Required and Not Found”

EOB 3054 – “EVV Record Required and Not Found” may have appeared on claims on the Remittance Advice (RA) or the Provider Web Portal. This EOB is informational and was not causing claims to deny.

If the procedure codes billed on the claim are not included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, available on the Electronic Visit  Verification Resources web page under the Provider Resources section, this message is not applicable and the provider type is not required to participate in the EVV program.

If the procedure codes billed on the claim are included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, this is a valid message and providers should refer to the Electronic Visit Verification web page for further details about the program. Providers will be contacted with further instructions in the coming weeks.

Contact Sandata at CO-HCPF-EVVProviderHelpdesk@etraconline.net or (855) 871-8780 with any questions.

Issue resolved 10/18/19

Resolved 10/25/19: Claims Recouped for Home & Community-Based (HCBS) Services

Claims for HCBS providers that were previously paid for dates of service between 9/1/18 and 9/21/18 were reversed on 9/23/19. This only impacted members with Denver Health managed care. Denver Health does not pay for waiver benefits and these claims should be billed directly to DXC.

Claims were reprocessed by DXC on 10/25/19 to restore the original payment to the provider. Claims may deny for other reasons.

Issue resolved 10/25/19

Resolved 8/29/19: Home & Community Based Services (HCBS) Claims Billed for Procedure Codes S5150 and S5151 Denying for EOB 2021 - National Correct Coding Initiative (NCCI) Procedure to Procedure Edit
HCBS claims billed for procedure codes S5150 and S5151 with the same date of service were denying for EOB 2021 – “A National Correct Coding Initiative (NCCI) procedure to procedure edit that is comprised of three scenarios: Comprehensive/Component (Column I/Column II) edits, Mutually Exclusive edits, and Action on History. These three scenarios are edits that compare procedure code pairs to identify coding logic conflicts.”

The Department received approval from Centers for Medicare & Medicaid Services (CMS) to remove the restrictions on these procedure codes. Claims were reprocessed by DXC on 9/6/19.

Issue resolved 8/29/19

Resolved 6/12/19: Home & Community Based Services (HCBS) Claims Decrementing the Incorrect Line of the Prior Authorization (PA)
Some HCBS or Colorado Choice Transition (CCT) claims may not have decremented the correct line of the prior authorization. This occurred when there were two different lines on the Prior Authorization with the same procedure code, but different modifiers with overlapping spans. Claims may have denied for EOB 0192 - “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
 
Issue resolved 6/12/19

Resolved 5/17/19: Home & Community-Based Services (HCBS) Prior Authorization Requests (PARs) Decrementing Twice

HCBS PARs were decrementing twice when only billed once for the following procedure codes:

• T2025 with modifier U8
• T2025 with modifiers U8 and SE
• T2040

Issue resolved 5/17/19

Resolved 4/26/19: HCBS Claim Denials for Manually Priced Procedure Codes for EOB 0653 – “Claim Requires Manual Pricing. Please Attach Invoice for Medical Services” 
HCBS claims were suspending and then denying for the following procedure codes for EOB 0653 - “Claim requires manual pricing. Please attach invoice for medical services.” However, please note that HCBS providers were not required to submit an invoice. Once the correct rate source was identified, claims no longer denied for manual pricing.

• A0100 - Issue resolved on 7/12/18. Claims were previously reported to be reprocessed by DXC on 7/20/18, however additional affected claims were identified and these were reprocessed by DXC on 11/23/18.
• A9900 - Issue resolved on 9/4/18. Claims were previously reported to be reprocessed by DXC on 10/12/18, however additional affected claims were identified and these were reprocessed by DXC on 1/4/19.
• D2999 - Issue resolved on 9/13/18. Claims were reprocessed by DXC on 11/9/18.
• H0002 - Issue resolved on 8/31/18. No claims were found for reprocessing by DXC. 
• H2024 - Issue resolved on 9/13/18. Providers are advised to resubmit affected claims.
• S5151 - Issue resolved on 9/13/18. Claims were reprocessed by DXC on 12/7/18.
• S5160 - Issue resolved on 4/26/19. Claims were reprocessed by DXC on 5/31/19.
• S5161 - Issue resolved on 11/14/18. Claims were reprocessed by DXC on 11/23/18.
• S5165 - Issue resolved on 10/23/18. Claims were previously reported to be reprocessed by DXC on 11/2/18, however additional affected claims were identified and these were reprocessed by DXC on 1/4/19.
• S5185 - Issue resolved on 3/7/19. Claims were reprocessed by DXC on 3/15/19.
• T2029 with UA or U1 modifier - Issue resolved on 6/13/18. Claims were previously reported to be reprocessed by DXC on 8/10/18, however additional affected claims were identified and these were reprocessed by DXC on 11/30/18.
• T2029 without UA or U1 modifier - Issue resolved on 8/3/18. Claims were previously reported to be reprocessed by DXC on 8/10/18, however additional affected claims were identified and these were reprocessed by DXC on 11/30/18.
• T2038 - Issue resolved on 9/4/18. Claims were reprocessed by DXC on 1/4/19. 
• V2799 - Issue resolved on 2/11/19. Providers are advised to resubmit affected claims.

Resolved 4/18/19: Home & Community Based Services (HCBS) Colorado Choice Transitions (CCT) Claims for Procedure Codes A9900, H2014, H2015, S5170 and T2038 with Modifier UC Denying for Explanation of Benefits (EOB) 1512 or 4758
HCBS CCT claims for the procedure codes listed below were denying for EOB 1512 – “The Procedure Code/Modifier combination is not payable for the Date of Service” or EOB 4758 – “Billing Provider Type/Specialty Restriction on Procedure Coverage Rule.”

• A9900 with modifier UC
• H2014 with modifier UC
• H2015 with modifier UC
• S5170 with modifier UC
• T2038 with modifier UC

Claims were reprocessed by DXC on 4/26/19.

Issue resolved 4/18/19

Resolved 3/29/19: Home & Community Based Services (HCBS) Claims for Procedure Code S5130 Modifier U7 or U8 with Modifier 22 Paying at the Incorrect Rate
HCBS Supported Living Services Enhanced Homemaker waiver claims for procedure code S5130 with modifiers U7 and 22 or U8 and 22 were paying at the incorrect rate of $6.32. Per the current HCBS SLS Fee Schedule, available under the HCBS drop-down of the Provider Rates & Fee Schedule web page, effective 3/1/19, the correct rate is $6.73.

Claims were reprocessed by DXC on 3/29/19.

Issue resolved 3/29/19

Resolved 3/21/19: Home & Community Based Services (HCBS) Claims Billed for Procedure Code T2003 With Modifiers U8 and SC Paid Incorrectly
HCBS claims billed for procedure code T2003 with modifiers U8 and SC were paid incorrectly.

Claims were reprocessed by DXC on 3/29/19.

Issue resolved 3/21/19

Resolved 2/28/19: HCBS Waiver Claims for Procedure Code T1017 Denying for Explanation of Benefits (EOB) 3280  “The Members Age is Invalid for this Procedure Code"
HCBS Waiver Claims for procedure code T1017 were denying for EOB 3280 "The members age is invalid for this procedure code.  Verify the members birth date." The age range for procedure code T1017, targeted case management, was modified to include ages 0 – 18 for the CES (HCBS Children’s Extensive Support Waiver) Benefit Plan. The age range was previously 3 – 18.
 
Claims were reprocessed by DXC on 3/1/19.
 
Issue resolved 2/28/19

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 8/25/18: Resubmitted Claims for Home and Community Based Services (HCBS) Providers for Timely Filing Denying for EOB 1786 - "Date of Service Date is Out of Timely Filing"
Claims that were outside 365 days, but referenced a valid previous Internal Control Number (ICN), were still being denied for EOB 1786 - "The date of service date is out of timely filing.” The Colorado interChange was previously not adjudicating the previous ICN information.
  
Claims were reprocessed by DXC on 12/7/18.  After reprocessing, many of these claims denied appropriately for duplicate claims or for a prior authorization (PA). Check previous Remittance Advices (RAs) for payment.
 
Issue resolved 8/25/18

Resolved 7/19/18: H2019 Claim Denials for EOB 1381  
Claims for H2019 with dates of service on or after July 1, 2018, were denying for EOB 1381 - "No billing rule for procedure." The issue has been resolved.

Claims were reprocessed by DXC on 7/27/18.

Issue resolved 7/19/18

Resolved 2/28/18: Claims Voided via the Provider Web Portal Denying for Atypical Providers for EOB 1960 – "No Provider Billing Indicator Found"
Providers who do not use an NPI (atypical providers) were not able to successfully void a claim using the Provider Web Portal.  While the portal may have displayed a message stating that the claim was successfully voided, the system was erroneously creating the claim without the billing provider ID, causing claim denials for EOB 1960 - "No Provider Billing Indicator Found. Please make sure the billing provider has been revalidated and that you are using the correct billing provider service location."

For questions, please contact Provider Services Call Center (1-844-235-2387).

Issue resolved 2/28/18

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. HCBS Providers may still require additional information from case managers regarding the amount, scope, and duration of services authorized by the service plan, and should verify all information contained in the service plan before billing. In order to access this functionality, providers must have the client ID and an approved Prior Authorization ID. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved

Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQHealth has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQHealth. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 1/8/18: Claims for Revenue Code 434 Paying at the Incorrect Rate
Home health provider claims for revenue code 434 were not paying the current rate. The Department and DXC have fixed this issue.

Claims with dates of service on or after 7/1/17 were reprocessed by DXC on 1/19/18, 1/26/18 and 2/16/18.
 
For a complete list of current rates, please refer to the Home Health Rate Schedule.

Issue resolved 1/8/18

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – "Unique Provider Service Location could not be found for Other 1 NPI – Detail"

• EOB 1988 – "Unique Provider Service Location was not found for Other 2 NPI – Detail"

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

Resolved 2/7/18: Claim Denials for EOB 2580 for Hospice Providers
Some hospice claims were incorrectly denying for Explanation of Benefits (EOB) 2580 - "The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry" when the member is enrolled with Denver Health. Hospice services are not covered under Denver Health and should be billed directly to Health First Colorado.

Claims were reprocessed 8/17/18 by DXC.

Issue resolved 2/7/18

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

Resolved 10/21/20: Outpatient Claims Receiving Explanation of Benefits (EOB) 3054 - “EVV Record Required and Not Found” When Submitted After Professional Claim

Some providers who submitted a professional claim followed by an outpatient claim via the Provider Web Portal were receiving a response of EOB 3054 - “EVV Record Required and Not Found.”  

 This issue primarily impacted Hospital – General and Nursing Facility providers; however, other provider types may also have been affected, including:

• Clinic – Practitioner
• Durable Medical Equipment
• Federally Qualified Health Center
• Home & Community-Based Services
• Home Health & Private Duty Nursing
• Outpatient Therapy (Physical, Occupational and Speech therapy)

While these outpatient claims were posting EOB 3054, claims payment was not impacted and reprocessing was not needed.

No action is required from providers.

Resolved 7/1/20: Claim Denials for Newborn Services

Claims were denying when a male baby is receiving gender-specific services such as circumcision, and the claim was submitted with the mother's Health First Colorado Provider ID. This was due to the mother's gender not matching the baby's. This was affecting claims where the gender-specific or age-specific service is identified by either procedure or diagnosis codes.

This could have caused claims to deny for any of the following EOBs:
Diagnosis/Gender related errors - 0801, 1100, 1105, 1106, 1107, 1108, 1109, 1120, 3241, 3242, 3243, 3244,  4192, 7310, 7316, 7322, 7328, 7334, 7340, 7346, 7352, 7358, 7364, 7370, 7376, 7382, 7388, 7394, 7400.
Procedure/Gender related errors - 3290, 1281

If the mother and baby are together in the hospital, providers should continue to submit claims under the mother’s Health First Colorado Provider ID for dates of service prior to 7/1/20; once either member is discharged the baby’s Provider ID should be used. Please note that at this time, the UK modifier cannot be used to identify that the claim is for the baby and not the mother.

Refer to the July 2020 Provider Bulletin (B2000450) for issue resolution details. Claims will be reprocessed by DXC.

Resolved 4/29/20: COVID-19 Update to 3M Enhanced Ambulatory Patient Grouping (EAPG) Grouper

• March 30 – Updated to include COVID-19 CPT code 87635 and HCPCS codes U0001 and U0002.
• April 29 – Updated to include COVID-19 diagnosis code U07.1.

Issue resolved 4/29/20

Resolved 4/15/20: New HCPCS Codes for Specimen Collection for 2019 Novel Coronavirus (COVID-19)
New HCPCS codes G2023 and G2024 (used to identify and reimburse specimen collection for COVID-19 testing) have been released for dates of service on or after March 1, 2020, for an independent laboratory provider type only.
The Colorado interChange has been updated to receive and process claims for these codes.

Issue resolved 4/15/20

Resolved 3/25/20: Colorado interChange Update to Receive New ICD-10 Code for COVID-19

The Colorado interChange has been updated to receive and process claims billed with the new ICD-10 code for the diagnosis of COVID-19 U07.1 for dates of service on or after April 1, 2020.

Issue resolved 3/25/20

Resolved 3/25/20: Colorado interChange Update to Receive New CPT Code for Laboratory Testing for COVID-19
The Colorado interChange has been updated to receive and process claims billed with new CPT code 87635 for the laboratory testing of the novel coronavirus (COVID-19) for dates of service on or after March 13, 2020.

Issue resolved 3/25/20

Resolved 3/20/20: New Healthcare Common Procedure Coding System (HCPCS) Codes for 2019 Novel Coronavirus (COVID-19) Laboratory Tests

The Colorado interChange has been updated to receive and process claims billed with new HCPCS codes U0001 and U0002 for dates of service on or after February 4, 2020. Providers who test members for the 2019 Novel Coronavirus (COVID-19) using the Centers for Disease Control and Prevention (CDC) 2019 Novel Coronavirus Real Time RT-PCR Diagnostic Test Panel may bill using code U0001. Providers may use code U0002 to bill for non-CDC laboratory tests for COVID-19. Billing with these specific codes will allow for better tracking of the public health response for COVID-19.

Billing with these specific codes will allow for better tracking of the public health response for COVID-19. Rates for U0001 and U0002 can be found on the Provider Rates & Fee Schedule web page under Health First Colorado Fee Schedule drop-down.

Issue resolved 3/20/20

Resolved 2/26/20: Long Term Acute Care (LTAC), Rehabilitation (Rehab) and Spine/Brain Injury Treatment Specialty Hospital Hospitals Changed to Per Diem Reimbursement  

Effective 7/1/19, Long Term Acute Care (LTAC) Hospitals and Rehabilitation (Rehab) hospitals changed from All Patient Refined – Diagnosis Related Groups (APR-DRG) reimbursement to per diem reimbursement. Colorado interChange was updated to reflect the change on 2/26/20, and claims submitted after 2/26/20 will process accordingly.

Issue resolved 2/26/20

Resolved 2/12/20: Provider Web Portal Eligibility Display and Short-Term Behavioral Health Service Limits

The eligibility responses on the Provider Web Portal were incorrectly calculating a fiscal year (July 1 to June 30) as a two-year span rather than a one-year span when calculating and displaying some short-term behavioral health visit benefit claims. This caused the “Used” units under the Limit Details panel to incorrectly show greater than the “Limit”.

Claims were not denying due to this eligibility response issue. If providers receive EOB 5807 - "The short-term behavioral health service limit has been met, please submit the service to the Member’s RAE." denials on the procedure codes below, those claims should be billed to the member’s Regional Accountable Entity (RAE) and not to DXC:

• 90791
• 90832
• 90834
• 90837
• 90846
• 90847

Providers are reminded to reference the Short-term Behavioral Health Services in the Primary Care Setting Fact Sheet regarding policy for the short-term behavioral health benefit. 

Issue resolved 2/12/20

Resolved 10/2/19: Hospital Claims Denials for Part-B Only for EOB 0103 - "This is a Duplicate Item That was Previously Processed and Paid"

Claims may have suspended for a possible conflict when billed for a member that has Part B only Medicare coverage. Either the claim with 11X or 12X may have denied depending on when the claim was received. As a result, claims may have denied for EOB 0103 - "This is a duplicate item that was previously processed and paid."

Claims were reprocessed by DXC on 10/23/19.

Issue resolved 10/2/19

Resolved 10/2/19: Outpatient Hospital Claims Billed with JW Modifier Overpaying
Outpatient hospital provider claims billed with the JW modifier for discarded drugs were overpaying. Per program policy, Health First Colorado (Colorado’s Medicaid Program) does not reimburse for any drug which is discarded or not administered to a Health First Colorado member other than for a Medicare Crossover claim.

Per provider request, reprocessing is being conducted over the course of several weeks. Claims previously reported to be reprocessed and funds recouped on 11/15/19 applied to claims paid in 2017 only. Claims paid in 2018 were reprocessed and funds were recouped on 11/22/19. Providers were notified by email before recoupment occurred. Claims paid in 2019 were reprocessed and funds were recouped on 11/29/19 and communication was sent to notify providers once complete.

Issue resolved 10/2/19

Resolved 10/2/19: Medicare Crossover Claims Not Paying Correctly

Some Medicare crossover claims were not paying correctly when Medicare denied the charges, or the benefits were exhausted.

Claims were reprocessed by DXC on 10/25/19.

Issue resolved 10/2/19

Resolved 9/21/19: Inpatient Hospital Claim Denials for Explanation of Benefits (EOB) 3053 – “Prior Authorization (PA) Is Required for Inpatient Services”
Inpatient hospital claims with maternity diagnosis were denying for EOB 3053 – “Prior Authorization (PA) is required for inpatient services.”

Issue resolved 9/21/19

Resolved 12/12/18: Provider Enrollment Portal Clinical Laboratory Improvement Amendments (CLIA) Panel Not Displaying for New Enrollments
When creating a new enrollment in the Provider Web Portal, the CLIA panel was not displaying for Community Clinics (CC) and Community Clinic and Emergency Centers (CCEC) provider type 86.

Until the issue was resolved, providers were advised to complete and save all other sections of the enrollment application. Now that the issue has been resolved, providers should return to the saved application and complete the CLIA panel and submit the enrollment application.

Issue resolved 12/12/18

Resolved 11/8/18: Inpatient Hospital Claims Paying Incorrectly for Non-Covered Days
Inpatient hospital provider claims where the covered days were less than the total days on the claim and outlier days were paid were paying non-covered days incorrectly due to a miscalculation of outlier days.

Claims were previously reported to have been reprocessed on 11/9/18, however reprocessing was completed by DXC on 11/30/18 and funds may have been recouped.

Issue resolved 11/8/18

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 7/27/18: Inpatient Hospital Claims for Diagnosis Code Z302 Paid When Billed with ICD Surgical Procedure Codes
Inpatient hospital claims for diagnosis code Z302 were paid if they were billed with ICD surgical procedure codes when they should have been denied. This issue affected claims processed between 3/1/17 and 7/27/18.

Affected claims were reprocessed and payment was recouped on 8/3/18.

Issue resolved 7/27/18

Resolved 7/13/18: Outpatient Hospital Claims for Radiology and Imaging Services Billed Without TC Modifier Denying for EOB 1010 – "This Is a Duplicate Item that was Previously Processed and Paid"
Outpatient hospital claims billed without the previously required technical component (TC) modifier were denying for EOB 1010 – "This is a duplicate item that was previously processed and paid" if the separate professional component claim (modifier 26) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims were reprocessed by DXC on 7/13/18.

Issue resolved 7/13/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQHealth has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQHealth. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 4/16/18: Incorrect Dollar Amount for Co-Pay Deduction on Outpatient Claims for General Hospital and Dialysis Providers
General Hospital providers submitting an outpatient claim with date of service on or after 1/1/18 were experiencing a system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Dialysis Center providers submitting an outpatient claim for revenue code 429 with date of service on or after 1/1/18 were also experiencing this system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Claims were reprocessed by DXC on 5/4/18.

Issue resolved 4/16/18

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - "The place of service code is invalid for procedure code"  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

Resolved 3/15/18: Inpatient Claims Reimbursing Incorrectly when "To" and "From" Dates of Service are the Same Day
Inpatient transfer claims were not reimbursing correctly when the "to" and "from" dates of service were the same day.

Claims were reprocessed by DXC on 4/13/18.

Issue resolved 3/15/18

Resolved 3/1/18: Inpatient Claims Denying for EOB 3891 – "The Assigned DRG is not on File"
When submitted via Provider Web Portal, some inpatient hospital claims were denying or suspending incorrectly for EOB 3891 – "The assigned DRG is not on File".

Claims were reprocessed by DXC on 8/24/18.

Issue resolved 3/1/18

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – "Unique Provider Service Location could not be found for Other 1 NPI – Detail"

• EOB 1988 – "Unique Provider Service Location was not found for Other 2 NPI – Detail"

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

Resolved 1/26/18: Claim Denials for Hospital Providers Due to Admit Date

Claims for Hospital providers were denying when the admit date falls after the "from" date for any of the following EOBs: 1730, 1731, 1393, 1395, 1920, 1930 and 1702. Policy currently allows one day before the admit date to cover bundle/pre-admit services or one day after the "to" date/discharge date on Inpatient claims.

Claims were reprocessed by DXC on 2/16/18 and 2/23/18.

Issue resolved 1/26/18

Resolved 1/19/18: Inpatient Claims Denying for EOB 5340 when Billed with ICD 10 Codes Z381, Z384 and Z387
Inpatient claim billed with ICD 10 Codes Z381, Z384 and Z387 as the primary diagnosis were denying for EOB 5340 – "The principal diagnosis is invalid for DRG claims. Correct the principal diagnosis." DXC and the Department have resolved this issue so that these codes can be listed as a primary diagnosis.
 
DXC reprocessed claims on 2/16/18.
 
Issue resolved 1/19/18

Resolved 2/12/20: Provider Web Portal Eligibility Display and Short-Term Behavioral Health Service Limits

The eligibility responses on the Provider Web Portal were incorrectly calculating a fiscal year (July 1 to June 30) as a two-year span rather than a one-year span when calculating and displaying some short-term behavioral health visit benefit claims. This caused the “Used” units under the Limit Details panel to incorrectly show greater than the “Limit”.

Claims were not denying due to this eligibility response issue. If providers receive EOB 5807 - "The short-term behavioral health service limit has been met, please submit the service to the Member’s RAE." denials on the procedure codes below, those claims should be billed to the member’s Regional Accountable Entity (RAE) and not to DXC:

• 90791
• 90832
• 90834
• 90837
• 90846
• 90847

Providers are reminded to reference the Short-term Behavioral Health Services in the Primary Care Setting Fact Sheet regarding policy for the short-term behavioral health benefit. 

Issue resolved 2/12/20

Resolved 12/11/19: Payment Correction for Mental Health Hospitals When Admit Date is Prior To or Same As From Date of Service (FDOS)
Mental health hospitals were not being paid appropriately. Per program policy, mental health hospitals are allowed to bill and receive payment if the admit date was prior to or the same as the From Date of Service (FDOS) on the member’s claim and allow covered days to be the FDOS to To Date of Service (TDOS) on the claim.

Claims were reprocessed by DXC on 12/20/19.

Issue resolved 12/11/19

Resolved 10/2/19: Outpatient Hospital Claims Billed with JW Modifier Overpaying
Outpatient hospital provider claims billed with the JW modifier for discarded drugs were overpaying. Per program policy, Health First Colorado (Colorado’s Medicaid Program) does not reimburse for any drug which is discarded or not administered to a Health First Colorado member other than for a Medicare Crossover claim.

Per provider request, reprocessing is being conducted over the course of several weeks. Claims previously reported to be reprocessed and funds recouped on 11/15/19 applied to claims paid in 2017 only. Claims paid in 2018 were reprocessed and funds were recouped on 11/22/19. Providers were notified by email before recoupment occurred. Claims paid in 2019 were reprocessed and funds were recouped on 11/29/19 and communication was sent to notify providers once complete.

Issue resolved 10/2/19

Resolved 7/13/18: Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – "This Is a Duplicate Item that was Previously Processed and Paid"
Professional claims billed with modifier 26 may have denied for EOB 1010 – "This is a duplicate item that was previously processed and paid" if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims were reprocessed by DXC on 7/13/18.

Issue resolved 7/13/18

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

Resolved 12/12/20: Behavioral Health Claims Billed by Federally Qualified Health Centers (FQHCs), Rural Health Centers (RHCs) or Indian Health Services (IHS) - FQHC Denying for Explanation of Benefits (EOB) 2029

Some outpatient behavioral health claims billed by FQHC, RHC or IHS-FQHC providers were denying for EOB 2029 – “The Services Must Be Billed to The Members RAE.”

Claims were reprocessed 12/21/20.

Issue resolved 12/12/20

Resolved 12/5/19: Claims Paying at Zero Incorrectly for Federally Qualified Health Center (FQHC), Indian Health Services (IHS) and Rural Health Center (RHC) Providers

Some claims for services from FQHC, IHS and RHC providers were paying $0 when there was a reimbursable visit. Claims that included procedures subject to NCCI edits or included procedure codes that require National Drug Code (NDC) identifiers without providing the NDC caused the claim to pay $0. All providers are required to submit claims for services according to NCCI guidelines. For FQHC, IHS and RHC provider types, the inclusion of procedure codes that were not allowed to be billed together resulted in payment of $0 for a claim. 

Affected claims with a paid date on or after 1/1/18 were reprocessed by DXC on 12/27/19. 

Issue resolved 12/5/19

Resolved 5/9/19: Clinic Claim Denials for Explanation of Benefits (EOB) 1599
Some clinic claims were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed." when one of the following provider types was the billing provider on the claim:

• Clinic-Practitioner
• Federally Qualified Health Center (FQHC)
• Rural Health Clinic
• Indian Health Services

Claims were reprocessed by DXC 5/17/19.

Issue resolved 5/9/19

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

Nurse Home Visitor Program (NHVP) Claims Billed with HD or TD Modifiers Denying for Explanation of Benefits (EOB) 7802
Some Nurse Home Visitor Program (NHVP) claims for the following procedure codes billed with the HD or TD modifiers are denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

A resolution to this issue is in process. Affected claims will be reprocessed.

Previously Paid Physical and Occupational Therapy Claims Adjustments Denying for EOB 2305 - "Occupational Therapy and Physical Therapy Services Limited to a Maximum of 48 Units"

DXC and the Department initiated a mass adjustment for claims for the Fiscal Year 2017-2018 rate updates. Claims were incorrectly denied for EOB 2305 – “Occupational therapy and physical therapy services limited to a maximum of 48 units.” In the Colorado interChange, if an adjustment denies, it retracts the original paid claim.

This issue has been resolved for adjusted claims billed prior to 8/3/18, and these adjustments were reprocessed by DXC on 8/3/18.

The Department and DXC are continuing to work on a long-term resolution for this issue to address adjusted claims billed on or after 8/3/18. While the initial issue affected only DXC-initiated adjustments, after 8/3/18, this issue affects only some provider-submitted adjustments. Not all provider-submitted adjustments are affected by this issue.

Resolved 7/8/20: Behavioral Therapy Claims for Procedure Code 96110 EP Are Not Paying Correct Rate

Claims with a date of service on or after 6/1/20 for procedure code 96110 with modifier EP were not paying at the correct rate.

Claims were reprocessed by DXC on 7/17/20.

Issue Resolved 7/8/20

Resolved 6/1/20: COVID-19 Laboratory Procedures Codes U0003 and U0004 Paid Incorrectly

New COVID-19 procedure codes U0003 and U0004 for laboratory claims with dates of service 3/18/20 - 6/1/20 were paid without being reviewed for Clinical Laboratory Improvement Amendments (CLIA) certification requirements.

Claims were reprocessed by DXC on 6/12/20. Reprocessed claims which did not meet CLIA certification requirements were denied and funds were recouped. Recoupments appeared on Remittance Advices beginning 6/15/20.

Issue resolved 6/1/20

Resolved 2/12/20: Provider Web Portal Eligibility Display and Short-Term Behavioral Health Service Limits

The eligibility responses on the Provider Web Portal were incorrectly calculating a fiscal year (July 1 to June 30) as a two-year span rather than a one-year span when calculating and displaying some short-term behavioral health visit benefit claims. This caused the “Used” units under the Limit Details panel to incorrectly show greater than the “Limit”.

Claims were not denying due to this eligibility response issue. If providers receive EOB 5807 - "The short-term behavioral health service limit has been met, please submit the service to the Member’s RAE." denials on the procedure codes below, those claims should be billed to the member’s Regional Accountable Entity (RAE) and not to DXC:

• 90791
• 90832
• 90834
• 90837
• 90846
• 90847

Providers are reminded to reference the Short-term Behavioral Health Services in the Primary Care Setting Fact Sheet regarding policy for the short-term behavioral health benefit. 

Issue resolved 2/12/20

Resolved 10/18/19: Explanation of Benefits (EOB) 3054 – “EVV Record Required and Not Found”

EOB 3054 – “EVV Record Required and Not Found” may have appeared on claims on the Remittance Advice (RA) or the Provider Web Portal. This EOB is informational and was not causing claims to deny.

If the procedure codes billed on the claim are not included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, available on the Electronic Visit  Verification Resources web page under the Provider Resources section, this message is not applicable and the provider type is not required to participate in the EVV program.

If the procedure codes billed on the claim are included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, this is a valid message and providers should refer to the Electronic Visit Verification web page for further details about the program. Providers will be contacted with further instructions in the coming weeks.

Contact Sandata at CO-HCPF-EVVProviderHelpdesk@etraconline.net or (855) 871-8780 with any questions.

Issue resolved 10/18/19

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

​Resolved 3/7/19: Physical and Occupational Therapy (PT/OT) Claim Denials for Explanation of Benefits (EOB) 0182 - Billing Provider Type and/or Specialty Not Allowable Service Billed and EOB 1599 - Rendering Provider Type and/or Specialty Not Allowable for Service Billed
PT/OT claims with an appropriate rendering provider type 17 (Physical Therapist) or 28 (Occupational Therapist) and a billing provider type 25 (Non-Physician Practitioner – Group) were incorrectly denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed” and EOB 1599 – “Rendering Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 3/8/19.

Issue resolved 3/7/19

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 8/9/18: Claim Denials for 90791, 90832, 90834, 90837, 90846, 90847 and 90792 for EOB 0182

Claims for procedure codes 90791, 90832, 90834, 90837, 90846, 90847 and 90792 were denying for EOB 0182 - "Billing Provider Type and/or Specialty is not allowable for the service billed."

Claims were reprocessed 8/17/18 by DXC.

Issue resolved 8/9/18

Resolved 7/31/18: Claims for Circumcision Procedure Code Denying for EOB 3280 – "Client’s Age is Invalid for this Procedure Code"

Claim detail lines billed for CPT code 54161 were denying for EOB 3280 – "The client’s age is invalid for this procedure code. Verify the client’s birth date/procedure code." Per program policy, there is no age restriction for this circumcision procedure code. A Prior Authorization is required.

Claims were reprocessed by DXC on 8/3/18.

Issue resolved 7/31/18

Resolved 7/19/18: Physical and Occupational Therapy Claims Paying $0.00
Some physical and occupational therapy claims were paying $0.00.

Claims were reprocessed by DXC on 9/7/18, which resulted in payment or valid claim denials.

Issue resolved 7/19/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved

Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health.

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22

CPT 92925 was denying for EOB 1030 - "The place of service code is invalid for procedure code"  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

Resolved 3/16/18: Overpayment for Anesthesia Claims

Anesthesia claims received on or after 3/1/17 were overpaying the full rate per minute instead of the converted unit. Each unit is 15 minutes. The Department and DXC have resolved the issue.

Claims were reprocessed by DXC on 4/20/18 and overpaid funds were recouped. Providers who are signed up for email communications were notified of the recoupment via email.

Issue resolved 3/16/18

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)

CPT 81025 was denying for EOB 1030 - "The place of service code is invalid for procedure code" when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue "Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030").

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – "Unique Provider Service Location could not be found for Other 1 NPI – Detail"

• EOB 1988 – "Unique Provider Service Location was not found for Other 2 NPI – Detail"

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

Resolved 1/26/18: Claims for Nursing Facility Providers Denying or Suspending for EOB 1930 - "The Covered/Non-Covered Days are Missing or Invalid"
Claims for nursing facility providers were denying or suspending for EOB 1930 - "The covered/non-covered days are missing or invalid. Enter/Correct the number of covered/non-covered days."
 
Claims were reprocessed by DXC on 1/26/18.
 
Issue resolved 1/26/18

DXC and the Department initiated a mass adjustment for claims for the Fiscal Year 2017-2018 rate updates. Claims were incorrectly denied for EOB 2305 – “Occupational therapy and physical therapy services limited to a maximum of 48 units.” In the Colorado interChange, if an adjustment denies, it retracts the original paid claim.

This issue has been resolved for adjusted claims billed prior to 8/3/18, and these adjustments were reprocessed by DXC on 8/3/18.

The Department and DXC are continuing to work on a long-term resolution for this issue to address adjusted claims billed on or after 8/3/18. While the initial issue affected only DXC-initiated adjustments, after 8/3/18, this issue affects only some provider-submitted adjustments. Not all provider-submitted adjustments are affected by this issue.

Resolved 10/21/20: Outpatient Claims Receiving Explanation of Benefits (EOB) 3054 - “EVV Record Required and Not Found” When Submitted After Professional Claim

Some providers who submitted a professional claim followed by an outpatient claim via the Provider Web Portal were receiving a response of EOB 3054 - “EVV Record Required and Not Found.”  

 This issue primarily impacted Hospital – General and Nursing Facility providers; however, other provider types may also have been affected, including:

• Clinic – Practitioner
• Durable Medical Equipment
• Federally Qualified Health Center
• Home & Community-Based Services
• Home Health & Private Duty Nursing
• Outpatient Therapy (Physical, Occupational and Speech therapy)

While these outpatient claims were posting EOB 3054, claims payment was not impacted and reprocessing was not needed.

No action is required from providers.

Resolved 2/13/20: Incorrect Quantity of Physical and Occupational Therapy Units Displayed in the Provider Web Portal

The quantity of physical and occupational therapy units displayed on the Provider Web Portal Coverage Details screen may not have reflected the total amount of units the member has used.

Providers are still encouraged to obtain and submit a PAR to eQHealth Solutions, the Department’s prior authorization vendor, even if all the previous PAR units are not exhausted.

Issue Resolved 2/13/20

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

​Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 3/7/19: Physical and Occupational Therapy (PT/OT) Claim Denials for Explanation of Benefits (EOB) 0182 - Billing Provider Type and/or Specialty Not Allowable Service Billed and EOB 1599 - Rendering Provider Type and/or Specialty Not Allowable for Service Billed
PT/OT claims with an appropriate rendering provider type 17 (Physical Therapist) or 28 (Occupational Therapist) and a billing provider type 25 (Non-Physician Practitioner – Group) were incorrectly denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed” and EOB 1599 – “Rendering Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 3/8/19.

Issue resolved 3/7/19

Resolved 10/17/18: Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”​
Claims for procedure code 92526 were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 48 (Rehabilitation Agency)
• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 25 (Non-Physician Practitioner- Group)

Claims were reprocessed on 10/26/18.

Issue resolved 10/17/18

Resolved 7/19/18: Physical and Occupational Therapy Claims Paying $0.00
Some physical and occupational therapy claims were paying $0.00.

Claims were reprocessed by DXC on 9/7/18, which resulted in payment or valid claim denials.

Issue resolved 7/19/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 4/1/18: Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units "used" from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

Issue resolved 4/1/18

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – "There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier." These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 7/20/19: Pediatric Behavioral Therapy Claims Billed for Procedure Codes 97153 or 97155 Denying for EOB 2022 - National Correct Coding Initiative (NCCI) Medically Unlikely Edit (MUE)
Pediatric Behavioral Therapy claims billed for procedure codes 97153 or 97155 were denying for EOB 2022 – “A National Correct Coding Initiative (NCCI) Medically Unlikely Edit (MUE) that sets when the units of service are billed in excess of established standards for services that a member would receive on a single date of service for a given CPCS/CPT code.”

The Centers for Medicare & Medicaid Services (CMS) approved the Department's request to remove the restrictions on these procedure codes.

DXC reprocessed affected claims on 7/26/19.

Issue resolved 7/20/19

Resolved 2/27/19: Behavioral Therapy (Provider Type 84) Claims with Place of Service (POS) 12 Denying for EOB 0182 and/or EOB 1030

Behavioral therapy (provider type 84) claims billed with POS 12 were denying for one or both of the following EOBs:

• EOB 0182 – "Billing Provider Type and/or Specialty is not allowable for the service billed."
• EOB 1030 – "The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes."  

Claims were reprocessed by DXC on 3/1/19.

Issue resolved 2/27/19

Resolved 2/22/19: Pediatric Behavioral Therapy Claims Denying for Explanation of Benefits (EOB) 2029 - “The Services Must Be Billed to the Member’s RAE”
Pediatric Behavioral Therapy Claims were denying for EOB 2029 - “The services must be billed to the member’s RAE.” Regional Accountable Entities (RAEs) do not cover Pediatric Behavioral Therapy and claims should be billed directly to DXC.
 
Claims reprocessed by DXC on 3/1/19.
 
Issue resolved 2/22/19

Resolved 2/22/19: Pediatric Behavioral Therapy Claims Denying for Explanation of Benefits (EOB) 2030 – “The Services Must be Billed to Denver Health Medicaid Choice Plan”
Pediatric Behavioral Therapy claims were denying for EOB 2030 - "The services must be billed to Denver Health Medicaid Choice plan." Denver Health does not cover pediatric behavioral therapy claims.
 
Claims reprocessed by DXC on 3/1/19.
 
Issue resolved 2/22/19

Resolved 2/16/19: Authorization Status Not Matching Prior Authorization Request (PAR) Letter
As of 2/7/19, Authorization Details in eQSuite® did not match the PAR letter on the Provider Web Portal.

Until the solution was implemented on 2/16/19, new prior authorizations that were approved by eQHealth from 2/14/19 to 2/16/19 were not being posted to the Provider Web Portal. Now that the issue has been resolved, new prior authorizations approved within that timeframe are available on the Web Portal.

Issue resolved 2/16/19

Resolved 2/14/19: Co-Pay Deductions Applied to Pediatric Behavioral Therapy Claims for CPT Codes 97151, 97153, 97154, 97155 and 97158
Co-pay deductions were being applied to Pediatric Behavioral Therapy claims for CPT Codes 97151, 97153, 97154, 97155 and 97158. Per program policy, Pediatric Behavioral Therapy claims should not be subject to co-pays.

Claims were reprocessed by DXC on 2/22/19.

Issue resolved 2/14/19

Resolved 1/31/19: Pediatric Behavioral Therapy Claims (Provider Types 83 and 84) Suspended or Denied for Duplicate for Procedure Code H0046 with Modifier TJ
Pediatric Behavioral Therapy claims billed with both procedure codes H0046 (without modifier TJ) and H0046 (with modifier TJ) were incorrectly denying when both procedure codes were billed for the same day for EOB 0101 – "This is a duplicate service." This issue was previously resolved for provider types 24 and 25 and is now resolved for provider types 83 and 84.

Claims were reprocessed by DXC on 2/1/19.

Issue resolved 1/31/19

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved

Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 6/6/18: Behavioral Therapy Provider Claim Denials for EOB 0678 – "Billing Provider Type and Specialty Not Allowable for Rendering Provider"
Claims were denying for Behavioral Therapist providers for EOB 0678 – "Billing Provider Type and Specialty is not allowable for the Rendering Provider" when:
o    the billing provider type on the claim was 25 with a rendering provider type of 84; OR
o    the billing provider type on the claim was 83 with a rendering provider type of 24
These provider type combinations should be allowable per program policy.

Claims were reprocessed on 6/15/18.

Issue resolved 6/6/18

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

DXC and the Department initiated a mass adjustment for claims for the Fiscal Year 2017-2018 rate updates. Claims were incorrectly denied for EOB 2305 – “Occupational therapy and physical therapy services limited to a maximum of 48 units.” In the Colorado interChange, if an adjustment denies, it retracts the original paid claim.

This issue has been resolved for adjusted claims billed prior to 8/3/18, and these adjustments were reprocessed by DXC on 8/3/18.

The Department and DXC are continuing to work on a long-term resolution for this issue to address adjusted claims billed on or after 8/3/18. While the initial issue affected only DXC-initiated adjustments, after 8/3/18, this issue affects only some provider-submitted adjustments. Not all provider-submitted adjustments are affected by this issue.

Resolved 1/13/21: Physical Therapy Claims for Procedure Codes 20560 & 20561 Billed with GP, 96 or 97 Modifiers Denying for Explanation of Benefits (EOB) 7802
Some physical therapy claims for procedure codes 20560 and 20561 billed with the GP, 96 or 97 modifiers were denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

Affected claims were reprocessed 1/15/21.

Issue resolved 1/13/21

Resolved 10/21/20: Outpatient Claims Receiving Explanation of Benefits (EOB) 3054 - “EVV Record Required and Not Found” When Submitted After Professional Claim

Some providers who submitted a professional claim followed by an outpatient claim via the Provider Web Portal were receiving a response of EOB 3054 - “EVV Record Required and Not Found.”  

 This issue primarily impacted Hospital – General and Nursing Facility providers; however, other provider types may also have been affected, including:

• Clinic – Practitioner
• Durable Medical Equipment
• Federally Qualified Health Center
• Home & Community-Based Services
• Home Health & Private Duty Nursing
• Outpatient Therapy (Physical, Occupational and Speech therapy)

While these outpatient claims were posting EOB 3054, claims payment was not impacted and reprocessing was not needed.

No action is required from providers.

Resolved 2/13/20: Incorrect Quantity of Physical and Occupational Therapy Units Displayed in the Provider Web Portal

The quantity of physical and occupational therapy units displayed on the Provider Web Portal Coverage Details screen may not have reflected the total amount of units the member has used.

Providers are still encouraged to obtain and submit a PAR to eQHealth Solutions, the Department’s prior authorization vendor, even if all the previous PAR units are not exhausted.

Issue Resolved 2/13/20

​Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 3/7/19: Physical and Occupational Therapy (PT/OT) Claim Denials for Explanation of Benefits (EOB) 0182 - Billing Provider Type and/or Specialty Not Allowable Service Billed and EOB 1599 - Rendering Provider Type and/or Specialty Not Allowable for Service Billed
PT/OT claims with an appropriate rendering provider type 17 (Physical Therapist) or 28 (Occupational Therapist) and a billing provider type 25 (Non-Physician Practitioner – Group) were incorrectly denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed” and EOB 1599 – “Rendering Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 3/8/19.

Issue resolved 3/7/19

Resolved 10/17/18: Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”​
Claims for procedure code 92526 were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 48 (Rehabilitation Agency)
• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 25 (Non-Physician Practitioner- Group)

Claims were reprocessed on 10/26/18.

Issue resolved 10/17/18

Resolved 7/19/18: Physical and Occupational Therapy Claims Paying $0.00
Some physical and occupational therapy claims were paying $0.00.

Claims were reprocessed by DXC on 9/7/18, which resulted in payment or valid claim denials.

Issue resolved 7/19/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 4/1/18: Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units "used" from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

Issue resolved 4/1/18

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – "There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier." These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

The eligibility responses on the Provider Web Portal were incorrectly calculating a fiscal year (July 1 to June 30) as a two-year span rather than a one-year span when calculating and displaying some short-term behavioral health visit benefit claims. This caused the “Used” units under the Limit Details panel to incorrectly show greater than the “Limit”.

Claims were not denying due to this eligibility response issue. If providers receive EOB 5807 - "The short-term behavioral health service limit has been met, please submit the service to the Member’s RAE." denials on the procedure codes below, those claims should be billed to the member’s Regional Accountable Entity (RAE) and not to DXC:

• 90791
• 90832
• 90834
• 90837
• 90846
• 90847

Providers are reminded to reference the Short-term Behavioral Health Services in the Primary Care Setting Fact Sheet regarding policy for the short-term behavioral health benefit. 

Issue resolved 2/12/20

Resolved 12/24/19: Back and Reconstructive Emergency Surgery Claim Denials for Explanation of Benefits (EOB) 0192 – “Prior Authorization (PA) is Required for This Service” 

Back surgeries and some other reconstructive surgeries submitted with the emergency indicator were previously denying for EOB 0192 – “Prior Authorization (PA) is required for this service.” Reference the list of affected back and other surgical codes requiring a Prior Authorization Request (PAR) that may have been affected by this issue.

Affected claims were reprocessed by DXC on 12/20/19.  

Issue resolved 12/24/19

Resolved 10/18/19: Explanation of Benefits (EOB) 3054 – “EVV Record Required and Not Found”

EOB 3054 – “EVV Record Required and Not Found” may have appeared on claims on the Remittance Advice (RA) or the Provider Web Portal. This EOB is informational and was not causing claims to deny.

If the procedure codes billed on the claim are not included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, available on the Electronic Visit  Verification Resources web page under the Provider Resources section, this message is not applicable and the provider type is not required to participate in the EVV program.

If the procedure codes billed on the claim are included on the Colorado Electronic Visit Verification (EVV) Types of Service – Service Code Inclusions list, this is a valid message and providers should refer to the Electronic Visit Verification web page for further details about the program. Providers will be contacted with further instructions in the coming weeks.

Contact Sandata at CO-HCPF-EVVProviderHelpdesk@etraconline.net or (855) 871-8780 with any questions.

Issue resolved 10/18/19

Resolved 10/2/19: Medicare Crossover Claims Not Paying Correctly

Some Medicare crossover claims were not paying correctly when Medicare denied the charges, or the benefits were exhausted.

Claims were reprocessed by DXC on 10/25/19.

Issue resolved 10/2/19

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 7/24/19: Multi-Surgery Claims Suspended for Explanation of Benefits (EOB) 1460 – “There is No Additional Benefit for This Service”
Effective 2/20/19, global surgery covered days were not calculating correctly for multi-surgery claims. These claims were suspending for EOB 1460 – “There is no additional benefit for this service. Payment for this procedure was included in the payment for the surgery.”

Claims were initially reported to be reprocessed by DXC in two stages, with the first round of reprocessing occurring on 8/9/19 and the second round occurring on 9/13/19. However, a third round of reprocessing was later determined to be required, which occurred on 9/20/19.

Issue resolved 7/24/19

Resolved 5/9/19: Clinic Claim Denials for Explanation of Benefits (EOB) 1599
Some clinic claims were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed." when one of the following provider types was the billing provider on the claim:

• Clinic-Practitioner
• Federally Qualified Health Center (FQHC)
• Rural Health Clinic
• Indian Health Services

Claims were reprocessed by DXC 5/17/19.

Issue resolved 5/9/19

Resolved 2/22/19: Professional Claims for CPT Codes 70000 – 79999 with Modifier 76 or 77 Denying for EOB 0101 – “This Is a Duplicate Service”
Physician services/clinic providers and x-ray facility professional claims billed for CPT codes 70000 – 79999 with modifier 76 or modifier 77 were denying for EOB 0101 – “This is a duplicate service,” if the provider also submitted a separate claim for the same CPT code (regardless of the modifier).

A small sample of affected claims were reprocessed by DXC on 3/8/19. The remaining affected claims were reprocessed by DXC in several stages, with the final round of reprocessing on 5/31/19.

Issue resolved 2/22/19

Resolved 11/28/18: Diagnostic Radiology Claims for Procedure Code A9552 Denied for EOB 0653 - Claim Requires Manual Pricing
Claims for procedure code A9552 were denying for EOB 0653 – “Claim requires manual pricing. Please attach invoice for medical services.”
 
Claims were reprocessed by DXC on 11/30/18. After reprocessing, many of these claims denied appropriately for duplicate claims. Check previous Remittance Advices (RAs) for payment.
 
Issue resolved 11/28/18

Resolved 11/28/18: Clinic Claim Denials for EOB 0182 – “Billing Provider Type and/or Specialty Is Not Allowable for the Service Billed”
Clinic claims for the following procedure codes were denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

• 23473, 23474 (Orthopedic Surgery)
• 99341, 99342, 99343, 99344, 99345, 99347, 99348, 99349 and 99350 (Evaluation and Management [E and M])
• 95250, 95251 (Medicine Endocrinology)

Claims were reprocessed by DXC 11/30/18.
 
Issue resolved 11/28/18

Resolved 11/28/18: Pathology Claims with Procedure Code 88112 Denying for EOB 4211
When billed with a TC modifier or no modifier, procedure code 88112 was denying for EOB 4211 - “Modifier is invalid for procedure code. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS listing for valid modifiers.” Per policy, procedure code 88112 can be billed with a TC or 26 modifier, or no modifier indicating the global procedure. The Department and DXC have resolved this issue.

Claims were reprocessed by DXC 11/30/18.

Issue resolved 11/28/18

Resolved 11/8/18: Claims Denied for Procedure Codes 90700 and 98925 – 98928 for EOB 1030 – “The Place of Service Code is Invalid for Procedure Code”
Professional claims billed with Place of Service (POS) 19, 22, 23, 24, 31 or 32 for procedure codes 90700, 98925, 98926, 98927 and 98928 were denied for EOB 1030 – “The place of service code is invalid for procedure code.”

Claims were reprocessed by DXC on 11/16/18.

Issue resolved 11/8/18

Resolved 11/6/18: Claim Suspends for HCPCS Codes for EOB 0000 – “The Claim/Service is Pending for Program Review"
The following HCPCS codes were not being processed for payment:

• Q9991 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q9992 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q9995 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q5103 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q5104 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q5105 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• Q5106 – issue resolved 11/1/18. Claims for this procedure code were reprocessed by DXC on 11/2/18.
• C9466 – issue resolved 11/6/18. Providers can now submit claims for this procedure code.

This issue caused claims to suspend for EOB 0000 – “The Claim/Service is Pending for Program Review."

Procedure codes Q9991, Q9992, Q9993, Q9994, Q9995, Q5105 and Q5106 are HCPCS updates effective July 1, 2018. Procedure codes Q5103, Q5104 and C9466 are HCPCS updates effective April 1, 2018.

Issue resolved on 11/6/18

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 8/9/18: Claims Denials for 90791, 90832, 90834, 90837, 90846, 90847 and 90792 for EOB 0182

Claims for procedure codes 90791, 90832, 90834, 90837, 90846, 90847 and 90792 were denying for EOB 0182 - "Billing Provider Type and/or Specialty is not allowable for the service billed."

Claims were reprocessed 8/17/18 by DXC.

Issue resolved 8/9/18

Resolved 7/31/18: Claims for Circumcision Procedure Code Denying for EOB 3280 – "Client’s Age is Invalid for this Procedure Code"

Claim detail lines billed for CPT code 54161 were denying for EOB 3280 – "The client’s age is invalid for this procedure code. Verify the client’s birth date/procedure code." Per program policy, there is no age restriction for this circumcision procedure code. A Prior Authorization is required.

Claims were reprocessed by DXC on 8/3/18.

Issue resolved 7/31/18

Resolved 7/19/18: Physical and Occupational Therapy Claims Paying $0.00
Some physical and occupational therapy claims were paying $0.00.

Claims were reprocessed by DXC on 9/7/18, which resulted in payment or valid claim denials.

Issue resolved 7/19/18

Resolved 7/18/18: Claim Denials for Clinic Procedure Code 88341 for EOB 1381
Clinic claims for procedure code 88341 billed with modifier 26 and Place of Service (POS) 21 were denying for EOB 1381 – "No billing rule for procedure."
 
Claims were reprocessed 7/27/18 by DXC.

Issue resolved 7/18/18

Resolved 7/13/18: Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – "This Is a Duplicate Item that was Previously Processed and Paid"
Professional claims billed with modifier 26 may have denied for EOB 1010 – "This is a duplicate item that was previously processed and paid" if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims were reprocessed by DXC on 7/13/18.

Issue resolved 7/13/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 7/6/18: Claim Denials for Injections Procedure Codes Q9985, Q9986, Q9989, C9485 and C9489 for EOB 3180 – Procedure Code is Invalid
Claims for procedure codes C9485, C9489, Q9985, Q9986 and Q9989 were previously denied for EOB 3180 – "The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes." Please see below for the resolution and reprocessing status of each procedure code affected by this issue:

• C9485 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• C9489 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• Q9986 - Issue resolved on 4/6/18. Claims were reprocessed by DXC on 4/27/18.
• Q9985 - Issue resolved on 7/6/18. Claims were reprocessed by DXC on 7/13/18.
• Q9989 - Issue resolved on 7/6/18. Claims were reprocessed by DXC on 7/13/18.

Resolved 5/31/18: Claim Denials for Procedure Code J2704 for EOB 1381
Claims with procedure code J2704 were denying for EOB 1381 – " No billing rule for procedure."

Claims were reprocessed 7/6/18 by DXC.

Issue was resolved 5/31/18

Resolved 5/24/18: Claim Denials for Laboratory Codes for EOB 2580
Some claims for procedure codes 80047-89398 were incorrectly denying for EOB 2580 – "The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry."
 
Claims were reprocessed by DXC 5/25/18.
 
Issue resolved 5/24/18

Resolved 4/27/18: Claim Denials for Speech Therapy Procedure Code 92508 for EOB 1030 or 1599
Claims where the billing provider was either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider was type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92508 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/27/18

Resolved 7/10/18: Clinic Claim Denials for Procedure Code 46220 for EOB 1381 - "No Billing Rule for Procedure"
Clinic claims with procedure code 46220 were denying for EOB 1381 – “No billing rule for procedure.”

Claims were reprocessed by DXC on 7/20/18.

Issue resolved 7/10/18

Resolved 4/25/18: Claim Denials for Speech Therapy Procedure Code 92507 for EOB 1030 or 1599
Claims where the billing provider is either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider is type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92507 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/25/18

Resolved 3/23/18: Claim Denials for Clinics/Physician Services for Procedure Code 78071 for EOB 1381 – "No Billing Rule for Procedure"

Professional claims billed for procedure code 78071 were denying for EOB 1381 – "No Billing Rule for Procedure."

Claims were reprocessed by DXC on 3/26/18.

Issue resolved 3/23/18

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - "The place of service code is invalid for procedure code"  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

Resolved 3/22/18: Claim Denials for Clinic/Practitioner Providers for Procedure Code 62304 for EOB 1381 or 1030

Claims billed for procedure code 62304 with place of service (POS) 11, 19, 20, 21, 22, 23, 24 or 81 were denying for EOB 1381 – "No billing rule for procedure" or EOB 1030 – "The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes."

Affected claims were reprocessed by DXC on 3/23/18. 

Issue resolved 3/22/18

Resolved 3/16/18: Claim Denials for Clinic/Practitioner Providers for Procedure Code 44970 for EOB 1030 – Place of Service Code Invalid for Procedure Code

Claims billed for procedure code 44970 with place of service (POS) 23 were denying for EOB 1030 – "The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes."

Affected claims were reprocessed by DXC on 3/23/18.

Issue resolved 3/16/18

Resolved 3/15/18: Incorrect Radiology and Imaging Rates Listed on Fee Schedule

The technical and professional fees for radiology and imaging codes billed with the TC and 26 modifiers were incorrect on the HCPCS Rate Updates Information and Resources fee schedule and in Colorado interChange.

Claims were reprocessed on 4/6/18 and 4/13/18 by DXC.

Issue resolved 3/15/18

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – "There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier." These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

Resolved 2/23/18: Claims Denying for Vision Providers for Codes V2025, V2626 and 92015
Vision providers claims were denying for V2025, V2626 for EOB 1381 - "No billing rule for procedure"

92015 was denying for EOB 3280 - "The client’s age is invalid for this procedure code.  Verify the client’s birth date/procedure code."

Claims were reprocessed by DXC on 3/30/18.

Issue resolved 2/23/18

Resolved 1/19/18: Claims Denying for Procedure Code J2407 for EOB 1178 - "Service is not Reimbursable for Date(s) of Service"
Claims were denying for procedure code J2407 for EOB 1178 - "Service is not reimbursable for Date(s) of Service."
 
Claims were reprocessed on 1/26/18.
 
Issue resolved 1/19/18

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)
CPT 81025 was denying for EOB 1030 - "The place of service code is invalid for procedure code" when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue "Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030").

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)
CPT 81025 was denying for EOB 1030 - "The place of service code is invalid for procedure code" when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue "Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030").

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

DXC and the Department initiated a mass adjustment for claims for the Fiscal Year 2017-2018 rate updates. Claims were incorrectly denied for EOB 2305 – “Occupational therapy and physical therapy services limited to a maximum of 48 units.” In the Colorado interChange, if an adjustment denies, it retracts the original paid claim.

This issue has been resolved for adjusted claims billed prior to 8/3/18, and these adjustments were reprocessed by DXC on 8/3/18.

The Department and DXC are continuing to work on a long-term resolution for this issue to address adjusted claims billed on or after 8/3/18. While the initial issue affected only DXC-initiated adjustments, after 8/3/18, this issue affects only some provider-submitted adjustments. Not all provider-submitted adjustments are affected by this issue.

Resolved 2/13/20: Incorrect Quantity of Physical and Occupational Therapy Units Displayed in the Provider Web Portal

The quantity of physical and occupational therapy units displayed on the Provider Web Portal Coverage Details screen may not have reflected the total amount of units the member has used.

Providers are still encouraged to obtain and submit a PAR to eQHealth Solutions, the Department’s prior authorization vendor, even if all the previous PAR units are not exhausted.

Issue Resolved 2/13/20

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”
Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 10/17/18: Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”​
Claims for procedure code 92526 were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 48 (Rehabilitation Agency)
• Rendering provider type 28 (Occupational Therapist) billed with Billing provider type 25 (Non-Physician Practitioner- Group)

Claims were reprocessed on 10/26/18.

Issue resolved 10/17/18

Resolved 7/25/18: Speech Therapy Claims for Procedure Codes 92507 and 97532 Denying for EOB 1512 – "The Procedure Code/Modifier Combination is Not Payable for the Date of Service" 
Speech therapy claims billed for procedure codes 92507 and 97532 with or without the GN or GP modifiers were denying for EOB 1512 – "The Procedure Code/Modifier Combination is Not Payable for the Date of Service." 
 
Providers were previously advised to not bill modifier GT as a workaround to this issue unless it was the appropriate modifier based on program policy.

Claims were reprocessed on 8/31/18.

Issue resolved 7/25/18

Resolved 7/19/18: Physical and Occupational Therapy Claims Paying $0.00
Some physical and occupational therapy claims were paying $0.00.

Claims were reprocessed by DXC on 9/7/18, which resulted in payment or valid claim denials.

Issue resolved 7/19/18

Resolved 7/13/18: Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status were not showing fully approved in the Colorado interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay.
Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange.  If providers encounter PARs that do not show fully approved, they are advised to contact eQ Health. 

Claims were reprocessed by DXC in two stages on 7/6/18 and 7/13/18.

Issue resolved 7/13/18

Resolved 4/27/18: Claim Denials for Speech Therapy Procedure Code 92508 for EOB 1030 or 1599
Claims where the billing provider was either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider was type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92508 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/27/18

Resolved 4/25/18: Claim Denials for Speech Therapy Procedure Code 92507 for EOB 1030 or 1599
Claims where the billing provider is either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider is type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92507 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/25/18

Resolved 4/1/18: Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units "used" from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

Issue resolved 4/1/18

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – "There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier." These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

Resolved 5/9/19: Clinic Claim Denials for Explanation of Benefits (EOB) 1599

Some clinic claims were denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed." when one of the following provider types was the billing provider on the claim:

• Clinic-Practitioner
• Federally Qualified Health Center (FQHC)
• Rural Health Clinic
• Indian Health Services

Claims were reprocessed by DXC 5/17/19.

Issue resolved 5/9/19

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -"This procedure is age restricted. Member's age does not fall within the approved range." and EOB 1030 - "The place of service code is invalid for procedure code." The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC 3/2/18.

Issue resolved 1/18/18

Resolved 10/21/20: Outpatient Claims Receiving Explanation of Benefits (EOB) 3054 - “EVV Record Required and Not Found” When Submitted After Professional Claim

Some providers who submitted a professional claim followed by an outpatient claim via the Provider Web Portal were receiving a response of EOB 3054 - “EVV Record Required and Not Found.”  

 This issue primarily impacted Hospital – General and Nursing Facility providers; however, other provider types may also have been affected, including:

• Clinic – Practitioner
• Durable Medical Equipment
• Federally Qualified Health Center
• Home & Community-Based Services
• Home Health & Private Duty Nursing
• Outpatient Therapy (Physical, Occupational and Speech therapy)

While these outpatient claims were posting EOB 3054, claims payment was not impacted and reprocessing was not needed.

No action is required from providers.

Resolved 7/27/19: Claims for Services Requiring a Prior Authorization (PA) Denying for Explanation of Benefits (EOB) 0192, 0504, 5110
Some claims for services that require a PA were denying for one of the following EOB codes because the PA on file had units decremented incorrectly:

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 7/24/19: Claims Suspending for Across-the-Board Rate Increase for EOB 2861 - "No Rate on File for the Date(s) of Service”

Fiscal Year 2019-2020 Provider Rate Increases and Adjustments

Health First Colorado (Colorado’s Medicaid Program) provider rate increases were approved during the 2019-2020 legislative session and are effective for dates of service beginning July 1, 2019. The fee schedules located on the Provider Rates & Fee Schedule web page have been updated to reflect the approved 1.0% across-the-board (ATB) rate increase and targeted rate increases and decreases. The updated rates were implemented in the Colorado interChange on 7/24/19.

Claims were previously suspending for EOB 2861 - "No rate on file for the date(s) of service" while rates were being updated in the Colorado interChange. Affected claims were reprocessed by DXC on 7/26/19.

Issue resolved 7/24/19

Resolved 8/14/18: Speech Therapy Claims for Procedure Code 92523 Denying for EOB 0182 – "Billing Provider Type and/or Specialty is Not Allowable for the Service Billed"
If a speech therapist type 27 is both the billing and the rendering provider on the claim, procedure code 92523 was currently denying for EOB 0182 – "Billing Provider Type and/or Specialty is not allowable for the service billed." The code was currently previously only configured correctly for organizations (group) numbers to bill the code. The individual provider type was added to the Colorado interChange so the claims could be processed.

Claims were reprocessed on 8/17/18.

Issue resolved 8/14/18

Resolved 7/25/18: Speech Therapy Claims for Procedure Codes 92507 and 97532 Denying for EOB 1512 – "The Procedure Code/Modifier Combination is Not Payable for the Date of Service" 
Speech therapy claims billed for procedure codes 92507 and 97532 with or without the GN or GP modifiers were denying for EOB 1512 – "The Procedure Code/Modifier Combination is Not Payable for the Date of Service." 
 
Providers were previously advised to not bill modifier GT as a workaround to this issue unless it was the appropriate modifier based on program policy.

Claims were reprocessed on 8/31/18.

Issue resolved 7/25/18

Resolved 4/27/18: Claim Denials for Speech Therapy Procedure Code 92508 for EOB 1030 or 1599
Claims where the billing provider was either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider was type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92508 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/27/18

Resolved 4/25/18: Claim Denials for Speech Therapy Procedure Code 92507 for EOB 1030 or 1599
Claims where the billing provider is either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider is type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92507 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/25/18

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

Resolved 2/28/18: Claims Voided via the Provider Web Portal Denying for Atypical Providers for EOB 1960 – "No Provider Billing Indicator Found"
Providers who do not use an NPI (atypical providers) were not able to successfully void a claim using the Provider Web Portal.  While the portal may have displayed a message stating that the claim was successfully voided, the system was erroneously creating the claim without the billing provider ID, causing claim denials for EOB 1960 - "No Provider Billing Indicator Found. Please make sure the billing provider has been revalidated and that you are using the correct billing provider service location."

For questions, please contact Provider Services Call Center (1-844-235-2387).

Issue resolved 2/28/18

Resolved 1/25/18: Claim Denials Non-Emergent Medical Transportation (NEMT) Procedure Codes A0431, A0430 and A0140 for EOB 1030 - "Place of Service Code is Invalid for Procedure Code"
Claims were denied for NEMT procedure codes A0430 and A0431 when billed with place of service (POS) 42 for EOB 1030 - "The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes."

Claims were denied for NEMT procedure code A0140 when billed with POS 41 for EOB 1030 - "The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes."

Claims were reprocessed by DXC on 2/2/18.

Issue resolved 1/25/18

• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.”
• EOB 5110 – “The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed."

To verify the correct amount of units remaining on a PA, contact the Provider Services Call Center.
 
Claims were reprocessed by DXC on 7/27/19 and any units decremented incorrectly were replaced on the PA.

Issue resolved 7/27/19

Resolved 6/14/18: Claim Denials for Eye Surgery Codes 66982 & 66984 for EOB 0101 or 1010

Claims for eye surgery procedure code 66984 were denying for EOB 0101 – "This is a duplicate service." or EOB 1010 – "This is a duplicate item that was previously processed and paid." when:

• 66984 was billed with modifier 54; AND
• A separate claim for eyeglasses was billed with modifier 55

Claims for 66982 billed with modifier 54 were also denying for EOB 0101 or EOB 1010; however, the issue was resolved for 66982 on 12/10/17.

Claims for both 66982 and 66984 were reprocessed by DXC on 6/15/18.

Issue resolved 6/14/18

Resolved 2/23/18: Claims Denying for Vision Providers for Codes V2025, V2626 and 92015
Vision providers claims were denying for V2025, V2626 for EOB 1381 - "No billing rule for procedure"

92015 was denying for EOB 3280 - "The client’s age is invalid for this procedure code.  Verify the client’s birth date/procedure code."

Claims were reprocessed by DXC on 3/30/18.

Issue resolved 2/23/18

Resolved 1/11/18: Vision Claims Denying for EOB 3280 – "The client’s age is invalid for this procedure code"

Vision claims billed with the 55 modifier were incorrectly denying for EOB 3280  - "The clients age is invalid for this procedure code.  Verify the clients birth date."

Claims were reprocessed on 1/19/18.

Issue resolved on 1/11/18

DME: E0486, E0635, E0639, E0676, K0462, L8699, S0395
Laboratories: 89259, 81205, 81281, 81287, 81355
Physician Services: 26418, 59898, 69631, 90662, 99100, 99135, 99140, 99288, 01996, G0452, J1050, J3490, J8499, Q2039, S0316, S0613, S4993, S9083, S9088, S9141 
Vision: S0590, V2702, V2790

Issue resolved 8/3/17

Nurse Home Visitor Program (NHVP) Claims Billed with HD or TD Modifiers Denying for Explanation of Benefits (EOB) 7802
Some Nurse Home Visitor Program (NHVP) claims for the following procedure codes billed with the HD or TD modifiers are denying for EOB 7802 – “The non-payment modifier is not appropriate with the billed procedure code.”

A resolution to this issue is in process. Affected claims will be reprocessed.

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

Resolved 7/6/18: Claim Denials for Injections Procedure Codes Q9985, Q9986, Q9989, C9485 and C9489 for EOB 3180 – Procedure Code is Invalid
Claims for procedure codes C9485, C9489, Q9985, Q9986 and Q9989 were previously denied for EOB 3180 – "The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes." Please see below for the resolution and reprocessing status of each procedure code affected by this issue:

• C9485 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• C9489 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• Q9986 - Issue resolved on 4/6/18. Claims were reprocessed by DXC on 4/27/18.
• Q9985 - Issue resolved on 7/6/18. Claims were reprocessed by DXC on 7/13/18.
• Q9989 - Issue resolved on 7/6/18. Claims were reprocessed by DXC on 7/13/18.

Resolved 11/28/18: Diagnostic Radiology Claims for Procedure Code A9552 Denied for EOB 0653 - Claim Requires Manual Pricing
Claims for procedure code A9552 were denying for EOB 0653 – “Claim requires manual pricing. Please attach invoice for medical services.”
 
Claims were reprocessed by DXC on 11/30/18. After reprocessing, many of these claims denied appropriately for duplicate claims. Check previous Remittance Advices (RAs) for payment.
 
Issue resolved 11/28/18

Resolved 11/28/18: Pathology Claims with Procedure Code 88112 Denying for EOB 4211
When billed with a TC modifier or no modifier, procedure code 88112 was denying for EOB 4211 - “Modifier is invalid for procedure code. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS listing for valid modifiers.” Per policy, procedure code 88112 can be billed with a TC or 26 modifier, or no modifier indicating the global procedure. The Department and DXC have resolved this issue.

Claims were reprocessed by DXC 11/30/18.

Issue resolved 11/28/18

Resolved 10/29/18: Claims Billed with Certain ICD-10 Diagnosis Codes Denied for EOB 1530 – “No Billing Rule for Diagnosis”
The majority of new ICD-10 diagnosis codes which became effective 10/1/18 were loaded to the Colorado interChange in September 2018, however approximately 360 ICD-10 codes effective 10/1/18 were loaded at a later date on 10/29/18. As a result, claims billed for any of those 360 codes between 10/1/18 and 10/29/18 were denied for EOB 1530 – “No billing rule for diagnosis.”

Claims were reprocessed by DXC on 11/30/18.

Issue resolved 10/29/18

Resolved 7/13/18: Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – "This Is a Duplicate Item that was Previously Processed and Paid"
Professional claims billed with modifier 26 may have denied for EOB 1010 – "This is a duplicate item that was previously processed and paid" if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims were reprocessed by DXC on 7/13/18.

Issue resolved 7/13/18

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - "The place of service code is invalid for procedure code"  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

Resolved 3/15/18: Incorrect Radiology and Imaging Rates Listed on Fee Schedule

The technical and professional fees for radiology and imaging codes billed with the TC and 26 modifiers were incorrect on the HCPCS Rate Updates Information and Resources fee schedule and in Colorado interChange.

Claims were reprocessed on 4/6/18 and 4/13/18 by DXC.

Issue resolved 3/15/18