Known Issues & Updates

Provider Web Portal Error When Attempting to View Crossover and Secondary Claims
Provider Web Portal users may be experiencing an error when attempting to view crossover and secondary claims for some members. The error message states: “There has been a problem with your transaction, please try again later. If you were submitting a claim please check to see if your claim has been processed prior to resubmitting.”

DXC and the Department are working to resolve this issue. Until this issue is resolved, please review your Remittance Advice or contact the Provider Services Call Center (1-844-235-2387) to check the status of your claim.

 

Resolved 4/5/18: Third-Party Liability (TPL) Information on Adjusted Claims Not Matching TPL Information Submitted on Original Claim
Adjustments to claims originally filed with TPL information were not calculated correctly, causing for the TPL information on the adjustment to not match the TPL information on the original claim.

Affected claims were reprocessed by DXC in three stages, on 5/25/18, 6/1/18 and 6/15/18.

Issue resolved 4/5/18

 

All Providers that Bill Medicare:

COBA claims for members with QMB only are not automatically crossing over

Some claims for services provided to members that have qualified Medicare Benefits (QMB) only, with no Title XIX coverage, are not automatically crossing over from COBA  to the Colorado Interchange.

The Department is working to resolve the issue. Providers are advised to submit Crossover claims for QMB Only Clients directly to DXC until the issue is resolved. 

 

 

Resolved 2/8/18: Provider Enrollment Portal Duplicate Record Error Message
An issue was identified on 2/8/18 where providers attempting to submit a new application or submit a disenrollment were receiving an error message stating “A failure occurred during a database insert. A duplicate record cannot be saved.” This issue has now been resolved.

Issue resolved 2/8/18

 

Resolved 1/25/18: Professional Crossover Claims Denying for EOB 1178 – “Service is not reimbursable for Date(s) of Service”
Beginning Jan 11, 2018, professional crossover claims were denying for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”

Claims were reprocessed by DXC on 1/26/18.
 
Issue resolved 1/25/18

 

Resolved 3/7/18: Claims Suspending for HCPCS 2018 Procedure Codes
Claims were suspending when billed for HCPCS 2018 procedure codes for EOB 0000 - “This claim/service is pending for program review.”
 
Claims were reprocessed by DXC on 3/9/18.
 

Issue resolved 3/7/18

 

 

Resolved 9/13/17: Claims Overpaid, Were Not Denied Appropriately, or Denied

Claims processed between 9/6/17 and 9/13/17 were either paid when they should have denied, paid in full when they should have had a portion of the payment reduced, or incorrectly denied. This issue affected all provider types.

 

Please note that this entry previously indicated that claims were either overpaid or were not denied appropriately. As of 11/17/17, this entry has been updated to note that claims processed between 9/6/17 and 9/13/17 may also have been incorrectly denied.

 

Affected claims were reprocessed and funds were recouped in phases on the following dates: 10/20/17, 10/27/17, 11/3/17, 11/10/17, 11/17/17. Providers were also notified of the recoupment via email.

 

Issue resolved 9/13/17

 

Resolved 6/13/18: Retroactive Updates to Eligibility Spans
The Colorado interChange was not processing some retroactive changes to a Health First Colorado (Colorado’s Medicaid Program) and Child Health Plan Plus (CHP+) member’s eligibility span. The Colorado interChange is now receiving the changes from the CBMS eligibility system. This issue has now been resolved.

If a member still believes an update to their eligibility information is necessary, the process is the same as it would have been with the Xerox legacy system; the member must call the Health First Colorado Member Contact Center to initiate the correction. In some cases, the member may be redirected to the county technician if additional information is needed to fulfill the eligibility requirements.

Issue resolved 6/13/18

 

Claim shows as Paid in Provider Web Portal but not on the Remittance Advice
Symptoms: A claim may show as "Paid" (with a Paid date of "0") in the Provider Web Portal, but does not show as "Paid" on the Remittance Advice (RA).
Cause: Claim is caught in a pre-payment cycle that checks for errors that may cause problems with the financial cycle. The claim is reviewed before being released, but may take a few weeks to review. 

 

Resolved 11/8/17: Crossover Claim Denials for Services Covered by Medicare but Not Medicaid

The system was denying crossover claims for services that are covered by Medicare but not Medicaid. The interChange should have reimbursed these claims based on the Medicare assigned coinsurance and deductible.

Providers were previously advised to continue to submit these claims, and resubmit them now that the issue is resolved.

Issue resolved 11/8/17

 

Resolved 12/15/17: Rendering Provider Claims Denied or Suspended Due to Multiple Rendering Enrollment Profiles
When a rendering provider within a group had more than one (1) provider program ID associated with a National Provider Identifier (NPI), the claim was denied or suspended. As a rendering provider, you should only have one Medicaid Provider ID in the interChange, even if you provide services in multiple locations. Duplicate IDs can cause claim denials.

DXC has now inactivated duplicate provider records so there is only one program provider ID for each rendering individual. If you are an “individual within a group” (rendering provider only) that had two or more provider IDs that shared an NPI in the Colorado interChange, you should have received the following email communications from DXC and the Department with the subject line “Colorado Medicaid Provider Enrollment Application”:

1. The email sent on 11/30/17 notified you of the upcoming inactivation
2. The email sent on 12/13/17 clarified that you will receive a follow-up email with the Provider ID you should use moving forward, and that this follow-up email will be sent after the duplicate IDs have been inactivated
3. The email sent on 12/15/17 notified you that duplicate IDs have been inactivated and provided you with the Provider ID you should use moving forward

Note: Your NPI should still be used for claims submission. The Medicaid Provider ID is not needed on the claim.

On May 4th, a system enhancement was implemented to populate the rendering provider that is affiliated with the billing provider. This allows the claim to be processed by DXC. For more information regarding the rendering provider system enhancement, please contact the Provider Services Call Center (1-844-235-2387).

Issue resolved 12/15/17

Denials for Duplicate Services
DXC is working with the Department to closely review duplicate claims to ensure proper payment.

 

Claim Denials for EOB 4000 – Member Has Other Insurance
Secondary Claims with TPL information were incorrectly denying for EOB 4000 – “The member has other insurance. Bill the charges to the other insurance before billing Medicaid. Complete the other insurance payment information fields on the claim and retain a copy of the explanation of benefits.”

As an interim solution, starting 6/5/17, claims will suspend for review rather than deny. During this time, providers may see the claim temporarily suspend for EOB 4000, but no action is required. Claims will be adjudicated appropriately by DXC. DXC is working on a permanent fix.

In order for claims prior to 6/5/17 to be processed correctly, providers are asked to resubmit any claims denying for 4000 that included TPL information.

 

Resolved 2/28/18: Changes to Rendering or Referring Provider on Service Detail Line Not Saving

A Provider Web Portal error was occurring where the provider was attempting to change the rendering or referring provider on the Service Detail line of a claim after the initial entry, but the portal did not save the change.

 

The following workaround was given until the issue was resolved: If the provider wished to modify the entry, the line should have been removed and re-entered. The line could be removed by clicking Remove in the Action column or clicking the Reset button at the bottom of the window.

 

Issue resolved 2/28/18

 

Provider Web Portal Error Message When Submitting Claims

Some Provider Web Portal users have experienced an intermittent “Error” message asking them to “try again later” when trying to submit claims. DXC believes a combination of internal factors in the DXC system along with external factors with the user’s network/internet connection is causing the problem. While DXC is still working to resolve this issue, the following steps have proven helpful to several users:

- Clear your browser’s cache
- Run a connection speed test
- Log out and come back at a later time - even a few minutes may help
- Use the system during non-peak hours (peak hours are 7 a.m. to 4 p.m. Monday through Friday). Please note that the Provider Web Portal is down for regularly scheduled maintenance every Wednesday night beginning at 7 p.m. MT. Anticipated downtime is usually less than 2 hours, but could be up to 5 hours.
- Try using another browser (Internet Explorer is the recommended browser)

If this does not resolve the issue, please call the Provider Services Call Center (1-844-235-2387) and press the option for “web portal.” Please let the agent know you have tried the suggestions above and provide them with your log-on ID, Provider ID, an explanation of what you were doing on the portal at the time of the error and contact information for follow-up.

An estimated resolution date has yet to be determined

 

 

Resolved 2/28/18: Third Party Liability – Carrier Not Listed
When adding Third Party Liability to a claim in the Provider Web Portal, providers were previously unable to type in the carrier name if the member’s carrier wasn’t one of the options available. Providers were previously unable to submit the claim correctly via the web portal and had to submit on paper or batch.

Providers can now submit the TPL carrier on the web portal or continue to submit on batch. Paper claims do not need to be sent. For TPL carriers not listed, select the Other Carrier option, which now includes the Effective From date as a required field.

 

Providers Unable to Access Update RTPs

Providers are unable to re-enter an update if it's been RTP'd for additional information. 

Submit a new (correct) update request, then call the Provider Services Call Center (1-844-235-2387) to have them deny the original RTP'd update request.

 

Members Incorrectly Enrolled in Denver Health

Some members are being enrolled in Denver Health incorrectly. As a workaround, impacted members should contact Maximus (303-839-2120, or 888-367-6557; TTY 888-876-8864) to speak with an agent who can research to confirm their eligibility information and then initiate a correction as appropriate.

DXC is working to fix the issue.

 

Resolved 9/6/17: Provider Maintenance Request Error - Location Name Must be ≤ 30 Characters in Length
Provider Web Portal users were receiving the following error message upon submitting a Provider Maintenance Request with a Location Name that is greater than 30 characters: “Error:  A failure occurred during a database insert. Location Name must be less than or equal to 30 characters in length.” Please note that in this context, “Location Name” refers to the Pay To Name field and/or the Mail To Name field. This error message appeared even if no changes were made to the Name or Address fields. This occurred due to a data conversion issue with transferring location names longer than 30 characters from the previous MMIS into the new Colorado interChange system.

In order to bypass this error, portal users were advised take the following steps:

1. From within the Provider Maintenance Request in the portal, go to the Address Changes panel
2. Update the Pay To Name field (as shown under the Billing drop-down) to a value that is less than 30 characters
3. Update the Mail To Name field (as shown under the Mailing drop-down) to a value that is less than 30 characters.

After these changes were made, any other field(s) within the maintenance record could be updated as needed before submitting.

Issue resolved 9/6/17

 

Resolved 8/30/17: Secure Correspondence Tool not Functioning Correctly

The Secure Correspondence tool in the Provider Web Portal may not have displayed responses from DXC in the Correspondence area if the DXC agent marked the Call Tracking Number (CTN)* as closed. If a CTN was marked as closed, DXC responded to the inquiry, but the response message may not have populated.

As a workaround, DXC responded to Correspondence messages without closing the CTN. This allowed the portal user to view DXC’s response. Now that the issue is resolved, DXC will close these CTNs, and past responses (which were previously not populating) will be restored.

Portal users may have noticed multiple lines associated with a single CTN in the Correspondence area. The original message and DXC’s response will now be displayed when viewing the CTN detail.

*Note: Although the Secure Correspondence tool is for written communication rather than by phone, Secure Correspondence messages are given CTNs for tracking.

The Provider Services Call Center (1-844-235-2387) is the recommended method of initial contact with DXC and is best for urgent and time-sensitive issues.  The Provider Services Call Center is open from 7 a.m. – 5 p.m MT on Mondays, Tuesdays and Thursdays, and from 10 a.m. – 5 p.m. on Wednesdays and Fridays.

Issue resolved 8/30/17

 

Resolved 8/23/17: Claims Suspended for EOB 2960 - Claim Processed with Closest Eligibility Span
Some batch claims were incorrectly suspending for EOB 2960 – “Claim processed with closest eligibility span.” This only affected batch claims, not portal or paper claims.

This issue has been resolved and claims were reprocessed by DXC on 8/25/17.

Issue resolved 8/23/17

Resolved 8/21/17: Provider Web Portal Password Reset Email with Invalid Link

Provider Web Portal users can call the Provider Services Call Center to request a password reset; an email with a temporary password and a link to the web portal will be sent. Some callers may have received an email with an invalid link to the web portal. This issue has now been resolved and the email link was corrected for emails sent after the issue was identified. Users can enter their User ID and temporary password at the correct link here.

 

Password Reset Process: Providers will need their username and/or be able to answer the security questions. The DXC agent will be able to reset the password over the phone. If the provider does not have this information, the case will need to be escalated to the web portal team. Turnaround time for the reset process will be up to 48 hours.

 

Issue resolved 8/21/17

 

Resolved 8/11/17: Claims Suspended for EOB 0000
All claims processed from 12:00 a.m. to 9:00 a.m. MDT on 8/11/17 suspended for EOB 0000 - "This claim/service is pending for program review."

Claims were reprocessed by DXC on 8/11/17.

Issue resolved 8/11/17

 

Resolved 5/5/17: Incorrect Address Showing for Members on Claims
An address in Lamar, Colorado was populated on many provider’s claims. This address may not have correlated to the member’s address on file.

Issue resolved 5/5/17

 

Resolved 6/21/17: Denials for EOB 1336 on Adj for Professional & Professional Crossover Claims
Adjustments to Professional and Professional Crossover claims were incorrectly denying for EOB 1336 – “Header to date of service is required”. This EOB code was only appearing on adjustments, not on new claims.

Claims were reprocessed by DXC on 6/29/17.

Issue resolved 6/21/17

 

Resolved 7/24/17: Claim Denials for EOB 0182 Related to E/M Codes

There was an issue with Evaluation and Management (E/M) codes in the Colorado interChange (for example, procedure codes 99201-99215). E/M codes with either modifier GT or FP were not affected, but should only be applied to appropriate claims.

Some provider rates were inadvertently end dated on June 30, 2017. This was causing claims to deny (from July 1 forward).

Affected claims were denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

After identifying the issue, DXC suspended claims until it was resolved.

Claims that denied or suspended were reprocessed by DXC in the 7/28/17 financial cycle.

This fix does not address the issue affecting Rehab Agencies (provider type 48). For more information on this issue, please refer to the “Claim Denials for Provider Type 48 for EOB 0182 - Rehab Agency” posting.

Issue resolved 7/24/17

 

Resolved 7/13/17: Portal Error When Adding Affiliation - NPI Contains Invalid Characters
If a Medicaid ID was used to add a provider affiliation update, users were receiving an error. The error message reads, “NPI contains invalid characters,” however, this did not clearly describe the issue. This error message was meant to indicate that providers must use their NPI, not the Program provider ID. Providers were previously advised that if the NPI is shared between multiple locations, the magnifying glass could be used to select the appropriate provider.

DXC has updated this error message to: “Selected provider ID must be an NPI.” DXC also changed the label of the “Provider ID” field, used when creating an affiliation, to “Provider NPI.”

Issue resolved 7/13/17

 

Resolved 7/10/17: Provider Web Portal Error Message - Search Claims

A web portal error was preventing providers from viewing some claims in the Claims panel => Search Claims. After clicking on a specific claim in the search results, the portal returned the following error message: “There was an issue processing your request. We apologize for any inconvenience this may have caused…” 

Providers are advised to resubmit affected claims.

Issue resolved 7/10/17

 

Resolved 6/10/17: Claim Denials for EOB 3620 - Medicare Deductible Greater Than Annual Amount

If a provider submitted a $0 deductible on a claim, and the Medicare deductible had been met, claims were incorrectly denying for EOB 3620 - “The Medicare deductible on the claim is greater than annual amount. The deductible amount must match the amount on the Medicare explanation of benefits. Correct the deductible amount.”

Claims were reprocessed by DXC on 7/3/17.

Issue resolved 6/10/17

 

Resolved 11/30/17: Claims with Valid CLIA Licenses Denying – EOB 3660

Some claims submitted with valid CLIA licenses were incorrectly denying for EOB 3660 – “The service is not within the scope of the billing provider's CLIA certification. Please update the MMIS provider records with the correct CLIA number.”

DXC has made progress on this issue, and some affected claims were reprocessed by DXC 11/3/17. This issue was previously reported as resolved on 6/7/17; however, it was determined that further research was required for complete resolution of the issue. The Department and DXC completed work on the issue and DXC reprocessed the remaining affected claims on 11/30/17.

Providers that submit lab claims without having a CLIA license on file or with an expired CLIA license will continue to deny. Providers should ensure all current CLIA information is added in Provider Maintenance and a copy of the CLIA license is attached on the last page. The update request must be approved before denied claims can be resubmitted.

Issue resolved 11/30/17

 

Resolved 5/24/17: Associated Provider NPIs Switching to Medicaid IDs – EOB 0966

Some Provider Web Portal users were experiencing an issue where the NPI was entered, but the web portal switched it to the Medicaid ID, resulting in claim denials for EOB 0966 – “The rendering provider is not eligible at this location on date(s) of service.” This was occurring on Institutional, Professional and Dental claims for the following associated provider IDs: Referring, Supervising, Service Facility Location, and Rendering. NPIs for Billing Providers were not affected. Batch claims were not affected. This issue was isolated to web portal claims.

The following workaround was provided while DXC was working on the fix: “Click the magnifying glass icon next to the provider ID field. The provider can search for the correct provider ID and select it to ensure the NPI is retained.”

Providers are advised to rebill claims that denied for EOB 0966.

Issue resolved 5/24/17

 

Resolved 5/19/17: EOB 0653 - Insufficient Info On Unlisted Med Proc (Manual Pricing)

1. This EOB message was appearing in cases where the procedure code was manually priced on the Prior Authorization Request (PAR). Procedure codes affected include: A0100, S5160, S5161, S5165, S5185, T2016, and T2029.

All PARs have been updated and claims have been reprocessed by DXC. PARs with level 7 residential rates for codes T2016 and T2021 have been corrected. Providers should rebill claims for these two codes.

Moving forward, please be aware that if the claim denies for 0653, there may not be a PAR on file. Please check to make sure there is an approved PAR for the claim.

2. This EOB message will also post if the claim requires an invoice to price the claim, such as DME supplies or unspecified medical procedures. DXC is manually working these claims as they come in.

Issue resolved 5/19/17

 

Resolved 5/18/17: Members with Medicaid and CHP+ Coverage

Health First Colorado Members were incorrectly showing eligibility coverage for both Title 19 as well as child health plan plus.

Issue resolved 5/18/17

 

Resolved 5/18/17: DNN Error for Trading Partners Downloading Files Through the Portal

Trading partners were experiencing a DNN error when trying to download a file through the portal.

While this issue is now resolved, trading partners are encouraged to use Secure File Transfer Protocol (SFTP). Instructions can be found in the Connectivity Guide, available on the EDI Support page.

Issue resolved 5/18/17

 

Resolved 5/1/17: Revisions to PARs Transmitted from eQHealth

Revisions to Prior Authorization Requests (PARs) transmitted from eQHealth were processing incorrectly following the transition to the new system, causing approvals to be delayed.

Issue resolved 5/1/17

 

Resolved 4/28/17: PARs Being Sent by Mail to Providers

Providers should no longer receive paper PARs that are already displayed in the Provider Web Portal. Providers may still receive some letters in the mail that were generated before the change was completed.

Issue resolved 4/28/17

 

Resolved 4/22/17: Provider Maintenance Error

Providers were receiving “Name of the Person Reporting the Change must be less than 15 characters" error when submitting provider maintenance update request.

Issue resolved 4/22/17

 

Resolved 4/12/17: Member Eligibility in Member Focused Viewing

Either no coverage details were listed, or listed details contained incorrect eligibility dates in the Member Focus View panel. Work-around was to Select the ‘View eligibility verification information’ link on the Member Focus View page which would bring the user to the Eligibility Verification panel where the dates are shown.

Issue resolved 4/12/17

 

Resolved 3/29/17: Checks Showing as Cashed

Provider Web Portal said checks "cashed" but it’s the wrong indicator, should have said “issued” until it was cashed.

Issue resolved 3/29/17

 

Resolved 3/29/17: EFT Updates

The Provider Web Portal required an NPI to submit an EFT update; providers without an NPI were unable to submit EFT update.

Issue resolved 3/29/17

 

Resolved 3/28/17: No Providers Associated

On 3/28 many providers received an error message "You do not have any providers associated with your account at this time" when logging into the Provider Web Portal.

Issue resolved 3/28/17

 

Resolved 3/28/17: Error During Provider Web Portal Registration

Some providers were receiving an error message when they tried to register for their Provider Web Portal account. Providers were instructed not to use spaces in their display name as a work-around. 

The issue was resolved on 3/28, and providers may use spaces in their display names. 

Issue resolved 3/28/17

 

Resolved 3/17/17: PAR Viewing for Delegates

Delegates with access to "Care Management - Inquiry" were unable to view PAR after selecting the Prior Authorization # link from the search page.

Issue resolved 3/17/17 

Resolved 3/16/18: Claim Denials for Ambulatory Surgical Center Providers for Procedure Code 67808 for EOB 0182 – Billing Provider Type and/or Specialty Not Allowable for Service Billed
Claims for Ambulatory Surgical Center providers were denying for procedure code 67808 for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 3/23/18.

 

Resolved 10/26/17: Claims Denying for Clinic Providers with Place of Service Code 24 (Ambulatory Surgical Center) for EOB 1030 - Place of Service Code is Invalid for Procedure Code
Claims for clinic providers were denying when billed with place of service code 24 (Ambulatory Surgical Center) for EOB 1030 - “The place of service code is invalid for procedure code.”

Claims were reprocessed by DXC on 10/27/17.

Issue resolved 10/26/17

Resolved 3/16/18: Overpayment for Anesthesia Claims
Anesthesia claims received on or after 3/1/17 were overpaying the full rate per minute instead of the converted unit. Each unit is 15 minutes. The Department and DXC have resolved the issue.

Claims were reprocessed by DXC on 4/20/18 and overpaid funds were recouped. Providers who are signed up for email communications were notified of the recoupment via email.

Issue resolved 3/16/18

Resolved 6/12/17: Claim Denials for Place of Service 11, 19 and 20

Claims were denying for EOB code 1030 - “The place of service code is invalid for procedure code.” Place of service (POS) 11, 19 and 20 were not set up for all appropriate procedure codes.

DXC and the Department have added a large volume of codes to allow providers to use these three POS.

Providers are advised to resubmit affected claims.

Issue resolved 6/12/17 

Resolved 5/18/17: HCBS and DME Claims Suspending for BHO-Level Edits - EOB 3026

Some HCBS and DME claims were incorrectly suspending for BHO level edits. Providers are advised to resubmit claims that were suspended for EOB 3026.

Issue resolved 5/18/17

Resolved 10/25/17: Delivery, Antepartum and Postpartum Care Claims Denied for EOB 1030 when the Place of Service (POS) is 12 (Home)
Claims for procedure codes 59400, 59409, 59410, 59610, 59612, 59614, 59425, 59426, and 59430, billed with Place of Service (POS) 12 – Home, were incorrectly denying for Explanation of Benefits (EOB) 1030 - “Place of Service restriction on proc billing rule.” Home births may be performed by physicians and certified nurse-midwives carrying malpractice insurance that covers home births.
 
Affected claims were reprocessed by DXC 10/27/17.

Issue resolved 10/25/17 

 

Resolved 9/21/17: Claim Denials for Hysterectomy and Sterilization Services for EOBs 6700 and 0675
Claims were previously denying for certain procedure codes for hysterectomy and sterilization services.

Sterilization claims billed for the following codes were denied for EOB 6700 – “Required sterilization form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58554, 55250, 55450, 58600, 58605, 58611, 58661, 58670, 58700, 58720, 58940
• Diagnosis codes: V2622, Z3142

For the procedure codes listed above, a process has now been implemented for sterilization services where if the provider indicates only one side was removed by using the RT/LT modifier, the modifier can be used to indicate the member is not sterile. Providers are advised to resubmit affected claims using the appropriate modifier.

For the diagnosis codes listed above, the requirement to attach a form has now been removed. These fixes will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Hysterectomy claims billed for the following codes were denied for EOB 0675 - “Required hysterectomy form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58545, 58546, 58940-58960, 59120, 59151

For the procedure codes listed above, the requirement to attach a form has now been removed. This fix will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Issue resolved 9/21/17

 

Resolved 9/22/17: Claims Denials for OB Services for EOB 0260
Claims were previously denying for EOB 0260 – “The OB services are billed incorrectly. Refer to the OB billing instructions in the Provider Manual.”
 
Claims were reprocessed on 10/19/17.
Issue resolved 9/22/17

 

Resolved 10/6/17: Claims Denying for Birth Center Providers with Place of Service (POS) 25 (Birth Center) for EOB 0182
Claims with certain procedure codes for Birth Center Providers (Specialty 58 and 116) were denying when billed with POS 25 (Birth Center) for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 10/13/17.

Issue resolved 10/6/17

• Review all PAs suspending for eligibility issues
• Check the “Current Benefit Plan” field to see if updates from CBMS changed member eligibility
• If eligibility issues have been corrected, select “Check Limits” and “Submit PPA”
• The next business day, verify the PA processed through the Colorado interChange and has a status of “Approved”

Prior Authorization Revisions for Procedure Codes T2031 and T2033
Case managers are temporarily unable to revise PAR lines with codes T2031 (Alternative Care Facility)  and T2033 (Supported Living Program). This may allow claims to pay higher than the approved daily rate that is listed on the PAR. This is also potentially causing the total approved dollars to be exhausted before the end of the certification period, and before all units are utilized.

The Department and DXC are aware of the issue and are working to resolve it. No action is necessary for case managers or providers at this time.

 

PAR Revisions for PETIs Due to ACF Daily Rate Increase
The ACF daily rate for EBD clients increased by $0.72 for dates of service on or after October 1, 2017, from $51.20 to $51.92. Please be aware this rate increase does not apply to CMHS clients.

Ending the service line: As you know we have asked for PAR revisions to be completed, ending the line September 30, 2017, and beginning the new line October 1, 2017. We know that may not be possible for providers who have billed past September 30, 2017. We have informed provider agencies that they have the option to seek the higher reimbursement; if they do they will need to coordinate with you to do so.

Note that claims for all impacted dates of service must be voided by providers in order for revisions to be performed. The following steps must take place to adjust the rate and PAR:

1) Provider will contact the case manager by November 30, 2017, indicating they wish to get the higher rate.
2) Agree on the time period the case manager can complete the revision.

• The provider will give the case manager about a week for the PAR revision to take place.
• Given the number of revisions that will need to be completed, an agreed upon timeframe must be in place before this process begins.
• Example: “The Case Manager can complete the revision between December 1, 2017, and December 8, 2017.”

3) The provider will void the claims, using the instructions from the Provider Web Portal Quick Guide - Copy Adjust or Void a Claim.
4) Case manager will complete the revision of both the PAR and PETI, reflecting the correct dates and new rates. A screenshot of the work completed shall be sent to the provider.
5) Provider will rebill all impacted claims.

CMHS clients/PARs: As the CMHS rate has not been increased (CDASS exception beginning December 1, 2017), we ask that you do not perform any revisions to the PARs for all other services. If you have a new client, or must complete a CSR, the new rate will be populated for the provider. You may use the increased rate on both the PETI and PAR. The Department will notify all CMAs once we receive federal approval of the CMHS rates.

Categorical clients: In order for providers to receive the higher rate, both the PAR and PETI must be revised. The system pulls the rate from the PETI, rather than the PAR. This means you must complete a revision of the PETI and PAR for all categorical clients.

 

Resolved 9/14/17: Viewing HCBS PARs in the Colorado interChange System
Providers were previously unable to view a member’s Prior Authorization Request (PAR) status in the Provider Web Portal. This issue has now been resolved. The Department and DXC Technology (DXC) have implemented a system enhancement to the Colorado interChange to allow providers to view a member’s PAR status in the web portal.

Note: PARs that are visible in the web portal are finalized PARs in the interChange. PARs that are in process in the Bridge cannot be viewed through the web portal.

Please be reminded that case managers are responsible for providing necessary information about approved PARs to authorized providers. This has been the traditional process, and should continue to be followed by case managers. 

Please review these additional guidelines:

• Allow 24 hours after submitting the PAR to interChange from the Bridge before sending the PAR to providers, verifying the interChange has approved the PAR and generated a MMIS PA Number.
• Screenshots must be of approved PAs accepted by the Colorado interChange with the MMIS PA Number. Do not send screenshots of the PAR from the Bridge before it is submitted to the Colorado interChange for review and approval.  Do not send screenshots of the PAR from the Bridge before it is submitted to the Colorado interChange for review and you have confirmed approval of the PAR.
• The case manager should not limit the information provided, as this may not provide enough information for the provider to bill correctly. Providers need all the information on the PAR, including all modifiers to bill correctly.
• When necessary, provide notes from the BUS and/or Bridge clarifying units approved and provider authorized to provide the service(s), especially when multiple providers may be billing off the same line.
• Case managers can now print PAs out of the Bridge for faxing, US Mail distribution or email.
• Any emails containing PHI must be encrypted.

Please be aware we sent an email to HCBS providers and instructed them to reach out to their case managers for information about approved MMIS PAs.

Issue resolved 9/14/17

Resolved 3/16/18: Overpayment for Anesthesia Claims
Anesthesia claims received on or after 3/1/17 were overpaying the full rate per minute instead of the converted unit. Each unit is 15 minutes. The Department and DXC have resolved the issue.

Claims were reprocessed by DXC on 4/20/18 and overpaid funds were recouped. Providers who are signed up for email communications were notified of the recoupment via email.

Issue resolved 3/16/18

 

Anesthesia Units Rounding

Current Anesthesia policy reimburses claims based on fifteen minute time units where any fractional unit of service is rounded up to the next fifteen minute increment.

The Colorado interChange is currently pricing fractional units without rounding up to the next fifteen minute increment. The Department is aware of this issue and is working on a system solution. Please continue to submit claims normally and the Department will resubmit affected claims once the issue is resolved.

 

Resolved 8/23/17: Non-EPSDT Denials for Clinics with CRNA or Podiatrist as Rendering Providers

Clinic claims for non-EPSDT services were incorrectly denying for EOB 0678 – “Billing Provider Type and Specialty is not allowable for the Rendering Provider” when a Certified Registered Nurse Anesthetist (CRNA) or a Podiatrist was listed as the rendering provider. Clinic providers are allowed to bill non-EPSDT services for these provider types.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/23/17

Resolved 2/28/18: Claims Voided via the Provider Web Portal Denying for Atypical Providers for EOB 1960 – “No Provider Billing Indicator Found”
Providers who do not use an NPI (atypical providers) were not able to successfully void a claim using the Provider Web Portal.  While the portal may have displayed a message stating that the claim was successfully voided, the system was erroneously creating the claim without the billing provider ID, causing claim denials for EOB 1960 - "No Provider Billing Indicator Found. Please make sure the billing provider has been revalidated and that you are using the correct billing provider service location.”

For questions, please contact Provider Services Call Center (1-844-235-2387).

Issue resolved 2/28/18

 

HCBS Claim Denials for Procedure Codes A9900, S5160 and T2029 for EOB 0653 – “Claim Requires Manual Pricing. Please Attach Invoice for Medical Services”

HCBS claims are suspending for procedure code S5160 for EOB 0653 - “Claim requires manual pricing. Please attach invoice for medical services.” However, please note that HCBS providers are not required to submit an invoice. Once the correct rate source is identified, claims will no longer deny for manual pricing.
 
The issue has now been resolved for T2029 and A9900 only. S5160 has not yet been resolved; the Department and DXC are working to correct it. 
 
No action is necessary for providers at this time. Updates will be provided when the issue has been completely resolved.
Claims will be reprocessed by DXC. Claims have not yet been reprocessed for any of the three affected procedure codes.

 

How to Look Up a PAR on the Provider Web Portal

Providers can now view a member’s Prior Authorization Request (PAR) status in the Provider Web Portal. In order to look up a PAR on Web Portal, users should choose the "Care Management" option from the home page and click on "View Authorization Services." Next, users should enter the member identification number and approved PAR number into Web Portal to search for the PAR status. Providers should still be receiving PAR letters and/or PAR numbers from the case managers. Providers may also call the Provider Services Call Center (1-844-235-2387) to obtain a PAR number. PARs that are visible in the Web Portal are finalized PARs in the interChange. PARs that are in process in the Bridge cannot be viewed through the Web Portal. For more information on viewing PARs on the Web Portal, refer to the Viewing Prior Authorizations in the Portal quick guide.

 

Resolved 11/22/17: Specialty Code Update – Community Transition Services (CCT)
 
Specialty codes for Supported Living Services (SLS) populations, Elderly, Blind and Disabled (EBD), and Community Mental Health Services (CMHS) were unavailable as enrollment choices for CCT services. Previously they were only available to Brain Injury (BI). Now that this issue has been resolved, the following two specialties are available:

• 738 – Independent Living Skills Training CCT – EBD - CMHS
• 739 – Independent Living Skills Training CCT – SLS

 The H2014 procedure code still requires prior authorization. The UC modifier will still be used to indicate CCT-specific populations. Providers rendering CCT services to BI, EBD and CMHS members will need to add this specialty to their existing enrollment profile, but will not need to re-enroll. This change can be done via the Provider Web Portal in the modification tab.
 
Providers are advised to resubmit affected claims.
 
Issue resolved 11/22/17
 

Resolved 6/1/17: Denied IP/OP Claims with Mental Health or Substance Use Diagnosis - EOB 2580

Inpatient/outpatient claims using a diagnosis from a mental health diagnosis group or substance use disorder group were incorrectly denying for EOB 2580 – “The services must be billed to the HMO/PHP listed on the eligibility inquiry.”

These claims have been reprocessed.

Issue resolved 6/1/17

Resolved 7/27/17: Clinic Claim Denials for Procedure Code 97162 for Physical Therapy Evaluation

Claims for Clinic providers were incorrectly denying for procedure code 97162. These claims were denying for EOB 1381 - "No billing rule for procedure." 

Claims were reprocessed by DXC on 8/4/17. 

Issue resolved 7/27/17

Resolved 4/16/18: Incorrect Dollar Amount for Co-Pay Deduction on Outpatient Claims for General Hospital and Dialysis Providers
General Hospital providers submitting an outpatient claim with date of service on or after 1/1/18 were experiencing a system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Dialysis Center providers submitting an outpatient claim for revenue code 429 with date of service on or after 1/1/18 were also experiencing this system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Claims were reprocessed by DXC on 5/4/18.

Issue resolved 4/16/18

Supply Provider Claim Denials for A9901 for EOB 1178 - “Service is Not Reimbursable for Date(s) of Service”
Supply provider (type 14) claims for code A9901 are currently denying for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”

It was previously announced in the May 2018 Provider Bulletin (B18004115) that code A9901 should no longer be used for Invoice Manual Pricing, effective for date of service (DOS) 7/1/18. As of DOS 7/1/18, this will be a valid denial. However, A9901 should still be payable through DOS 6/30/18, in accordance with Health First Colorado (Colorado’s Medicaid Program) policy.

DXC and the Department are working to resolve this issue.

Affected claims will be reprocessed by DXC.

 

DME Claims with HCPCS codes S8120 and S8121 denying for EOB 1178

Claims for oxygen contents HCPCS S8120 and S8121 with TG modifier for members using ventilators or oxygen in nursing facilities are denying for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”

DXC and the Department are working to resolve the issue.         

Claims will be reprocessed by DXC.

 

DME Claims Denied for EOB 1691 - This Service is not Payable for the Same Date of Service as Another Service
Procedures were being denied per NCCI guidelines when greater or lesser of procedures were billed on the same claim and date of service for EOB 1691 - "This service is not payable for the same date of service as another service included on the same claim, according to the National Correct Coding Initiative."

Claims were reprocessed on 5/25/18.

Issue resolved 5/24/18

 

Resolved 5/25/18: DME Oxygen Rental Denials for Procedure Code E1390 with Place of Service Nursing Home
Claims for DME oxygen for procedure code E1390 billed with modifier TT were denying for EOB 4211 - "Modifier is invalid for procedure code." Modifier TT should not have been billed for this procedure code after 12/31/17.  Providers should have bill procedure code E1390 with modifier RR after 12/31/17; however, these claims were denying for EOB 2590 - "Bill Medicare first and complete the Medicare information fields on the claim.” It is not necessary to bill Medicare for place of service 31 or 32 (Nursing home). If Place of service is 11 (home), then Medicare must be billed first.

Providers are advised to resubmit affected claims.

Issue resolved 5/25/18

 

Resolved 5/3/18: Claim Denials for DME Providers for EOB 1064
Claims for DME providers were denying incorrectly for EOB 1064  - “The maximum number of units allowed for this procedure code is two units per state fiscal year. You may resubmit the claim for up to the maximum allowed or submit a prior authorization request with justification of medical necessity.”  for procedure codes E0961, E0971, E0974, E0995, E221-E226, E2381-E2392, E2394-E2396, K0019, K0040-K0047, K0052, K0070, A5500-A5501, E607, L3001-L3003, L3010, L3020, L3030-L3031, L3040 or L3050.

The two units per fiscal year limit  apply to each procedure code, not combinations of the codes. interChange was incorrectly limiting combinations of the codes listed above.

Claims were reprocessed 5/11/18 by DXC.

Issue resolved 5/3/18

 

 

Resolved 2/9/18: Claims Denials for A9900 for EOB 2022
Claims for A9900 were denying incorrectly for  EOB 2022 – “A National Correct Coding Initiative (NCCI) Medically Unlikely Edit (MUE) that sets when the units of service are billed in excess of established standards for services that a client would receive on a single date of service for a given CPCS/CPT code.”

The Department and DXC have resolved this issue. Claims were reprocessed by DXC 2/9/18.

Issue resolved 2/9/18

 

Resolved 1/26/18: Claims Not Paying for DME Providers at Correct Rate for Procedure Code E0445 with KR Modifier for EOBs 9918, 0192 or 2368
Procedure code E0445 with KR modifier was not paying at the correct rate and therefore exceeded the maximum allowable amount, which caused claim denials for one of the following EOBs:
• EOB 9918 – “Pricing Adjustment - Maximum allowable fee pricing applied” for paid details where pricing was cut back
• EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.”
• EOB 2368 – “DME Rent to Own – Purchase Price Limit” for denied details
Prior Authorization Request (PAR) is not required.
 
Note:
Requires Questionnaire # 6
Purchase is required after a two (2) month rental period. Total reimbursement, including rental, shall not exceed the purchase price.  For members under 3 years of age only: Equipment may be rented by members for a period of up to 3 years or until age 3. However, for rental periods exceeding 2 months, purchase is required when the member reaches age 3.
 
Rental:
- RR 1 unit = 1 month
- KR 1 unit = 1 day – use only for overnight or 24-hour test period use.
 
Fee Schedule, effective 7/1/2017:
E0445-KR: $49.44
 
Claims were reprocessed on 2/2/18.
 
Issue resolved 1/26/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. DME providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

 

Resolved 10/11/17: Medicare Crossover Claim Denials for DME Providers for Procedure Code E0443 for EOB 1178 – Service Not Reimbursable for DOS
Medicare crossover claims for DME providers were denying when billed for procedure code E0443. These claims are denying for EOB 1178 – “Service is not reimbursable for Date(s) of Service.”

Claims were reprocessed by DXC on 11/1/17.

Issue resolved 10/11/17

 

Resolved 10/13/17: Claim Denials for DME and Physician Services for Sleep Studies with Place of Service 12
Claims were denying for sleep studies with place of service 12.

Claims were reprocessed by DXC on 10/18/17.

Issue resolved 10/13/17

 

Resolved 8/11/17: Claim Denials for DME Providers for EOB 2368

Claims for DME providers were denying for EOB 2368 – “DME Rent to Own - Purchase Price limit” for the following procedure codes: B9000, B9002, B9004, B9006, E0193-E0194, E0202, E0445, E0462, E0500, E0603, E0619, E0691-E0694, E0720, E0730, E0762, E0770, E0779-E0780, E0935, E1841, E2402, K0462 and S9001.

This issue was affecting Professional and Professional Crossover claims.

Claims were reprocessed by DXC on 8/18/17.

Issue resolved 8/11/17

 

Resolved 8/18/17: Pharmacies with DME Specialty Unable to Bill Ventilators

Pharmacy provider type with the DME specialty was unable to bill ventilator codes (E0465 and E0466). Claims were denying for EOB code 0182, the billing provider type and/or specialty is not allowable for the service billed.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/18/17

 

Resolved 8/3/17: Claim Suspended for EOB 2861 – No Rate on File for the Date(s) of Service
Claims with the following procedure codes were suspending for EOB 2861 – “No Rate on File for the Date(s) of Service.”

This issue has been resolved and claims were recycled by DXC on 8/4/17.

Procedure codes have been listed by the affected provider communities below.

DME: E0486, E0635, E0639, E0676, K0462, L8699, S0395
Laboratories: 89259, 81205, 81281, 81287, 81355
Physician Services: 26418, 59898, 69631, 90662, 99100, 99135, 99140, 99288, 01996, G0452, J1050, J3490, J8499, Q2039, S0316, S0613, S4993, S9083, S9088, S9141 
Vision: S0590, V2702, V2790

Issue resolved 8/3/17

 

Resolved 5/18/17: HCBS and DME Claims Suspending for BHO-Level Edits - EOB 3026

Some HCBS and DME claims were incorrectly suspending for BHO level edits. Providers are advised to resubmit claims that were suspended for EOB 3026. 

Issue resolved 5/18/17

 

Resolved 4/20/17: EOB 1381 - No Billing Rule for Procedure for Prosthetics

Claims for prosthetics for podiatry services submitted with the following codes, prior to 4/20/17, were denying for EOB code 1381:

L1904, L1940, L1970, L2275, L2280, L2330, L2340, L2820, L3000, L3020, L3030, L3060, L3100, L3150, L3201, L3216, L3221, L3260, L3320, L3480, L4361, and L4396.

DXC reprocessed all affected claims on 5/10/17. Providers were previously advised that if they wished to resubmit for payment sooner they may do so.

Issue resolved 4/20/17

Resolved 11/8/17: Crossover Claim Denials for Services Covered by Medicare but Not Medicaid

The system was denying crossover claims for services that are covered by Medicare but not Medicaid. The interChange should have reimbursed these claims based on the Medicare assigned coinsurance and deductible. Specifically, Crossover claims for FQHCs were denying when revenue code 0521 was billed to Medicare.

Providers were previously advised to continue to submit these claims, and resubmit them now that the issue is resolved.

Issue resolved 11/8/17

 
Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

 
Resolved 7/5/17: Dollar Amount Required Where Not Applicable - Provider Types FQHC, RHC, IHS

Provider types FQHC, RHC and IHS were experiencing a Provider Web Portal issue where they were required to enter a dollar amount above $0.00, even when not applicable for the service provided. The portal did not allow for the service detail line to be itemized at $0.00. These claims were denied. Providers are advised to resubmit affected claims.

Issue resolved 7/5/17

 
Resolved 4/5/17: CMS 1500 Claims

There was system issue that affected the following provider types, when submitting CMS 1500 claims:

• PT 32 - Federally Qualified Health Center (FQHC)
• PT 61 - Indian Health Services (IHS) FQHC
• PT 45 - Rural Health Clinic (RHC)

 

A large portion of Procedure codes were not set to pay for the provider types above. The issue was resolved 4/5/17, and providers should resubmit any denied CMS 1500 claims.

Please refer to this email for more detail.

 

Resolved 6/1/17: Denied IP/OP Claims with Mental Health or Substance Use Diagnosis - EOB 2580

Inpatient/outpatient claims using a diagnosis from a mental health diagnosis group or substance use disorder group were incorrectly denying for EOB 2580 – "The services must be billed to the HMO/PHP listed on the eligibility inquiry."

These claims have been reprocessed.

Issue resolved 6/1/17

 

Prior Authorization Revisions for Procedure Codes T2031 and T2033
Case managers are temporarily unable to revise PAR lines with codes T2031 (Alternative Care Facility)  and T2033 (Supported Living Program). This may allow claims to pay higher than the approved daily rate that is listed on the PAR. This is also potentially causing the total approved dollars to be exhausted before the end of the certification period, and before all units are utilized.

The Department and DXC are aware of the issue and are working to resolve it. No action is necessary for case managers or providers at this time.

 

Resolved 2/28/18: Claims Voided via the Provider Web Portal Denying for Atypical Providers for EOB 1960 – “No Provider Billing Indicator Found”
Providers who do not use an NPI (atypical providers) were not able to successfully void a claim using the Provider Web Portal.  While the portal may have displayed a message stating that the claim was successfully voided, the system was erroneously creating the claim without the billing provider ID, causing claim denials for EOB 1960 - "No Provider Billing Indicator Found. Please make sure the billing provider has been revalidated and that you are using the correct billing provider service location.”

For questions, please contact Provider Services Call Center (1-844-235-2387).

Issue resolved 2/28/18

 

HCBS Claim Denials for Procedure Codes A9900, S5160 and T2029 for EOB 0653 – “Claim Requires Manual Pricing. Please Attach Invoice for Medical Services”

HCBS claims are suspending for procedure code S5160 for EOB 0653 - “Claim requires manual pricing. Please attach invoice for medical services.” However, please note that HCBS providers are not required to submit an invoice. Once the correct rate source is identified, claims will no longer deny for manual pricing.
 
The issue has now been resolved for T2029 and A9900 only. S5160 has not yet been resolved; the Department and DXC are working to correct it. 
 
No action is necessary for providers at this time. Updates will be provided when the issue has been completely resolved.
Claims will be reprocessed by DXC. Claims have not yet been reprocessed for any of the three affected procedure codes.

 

How to Look Up a PAR on the Provider Web Portal

Providers can now view a member’s Prior Authorization Request (PAR) status in the Provider Web Portal. In order to look up a PAR on Web Portal, users should choose the "Care Management" option from the home page and click on "View Authorization Services." Next, users should enter the member identification number and approved PAR number into Web Portal to search for the PAR status. Providers should still be receiving PAR letters and/or PAR numbers from the case managers. Providers may also call the Provider Services Call Center (1-844-235-2387) to obtain a PAR number. PARs that are visible in the Web Portal are finalized PARs in the interChange. PARs that are in process in the Bridge cannot be viewed through the Web Portal. For more information on viewing PARs on the Web Portal, refer to the Viewing Prior Authorizations in the Portal quick guide.

PAR Revisions for PETIs Due to ACF Daily Rate Increase

The ACF daily rate for EBD clients increased by $0.72 for dates of service on or after October 1, 2017, from $51.20 to $51.92. However, the increased rates may not have been paid because case managers did not have the opportunity to revise PETIs and PARs before October billing began. Please be aware this rate increase does not apply to CMHS clients.

You have the option to correct this and receive the additional $0.72 per day per client by following the steps below. Note that claims for all impacted dates of service must be voided by providers in order for PAR revisions to be performed. The steps outlined in this letter, if followed, will minimize the financial impact to your agency and to the case manager. Interim payments are also available and can be initiated by contacting the DXC Provider Services Call Center (1-844-235-2387).

A copy of this message has been provided to all Single Entry Point Case Management Agencies to assure maximum cooperation across all impacted parties.

We acknowledge the frustration this issue has caused you and your agency. Interim payments are available to help mitigate the financial impact your agency may experience. Please contact the DXC Provider Services Call Center at 1-844-235-2387 if your agency needs assistance with voiding, rebilling, or to request an interim payment. Please also be patient with your case manager as this rate change impacts approximately five thousand clients.

Resolved 11/22/17: Specialty Code Update – Community Transition Services (CCT)

Specialty codes for Brain Injury (BI), Elderly, Blind and Disabled (EBD),and Community Mental Health Services (CMHS) are unavailable as enrollment choices for CCT services. Currently they are only available to the BI population, but should also be applicable to the EBD, CMHS and Supported Living Services (SLS) populations. DXC and the Department are working to allow the following two specialties to be available:

• 738 – Independent Living Skills Training CCT – EBD - CMHS
• 739 – Independent Living Skills Training CCT – SLS

 

The H2014 procedure code will still require prior authorization. The UC modifier will still be used to indicate CCT-specific populations. Providers rendering CCT services to BI, EBD and CMHS members will need to add this specialty to their existing enrollment profile, but will not need to re-enroll. This change can be done via the Provider Web Portal in the modification tab. The Department and DXC are working to resolve the issue. Upon issue resolution, affected claims should be resubmitted.

Issue Resolved 11/22/17

 
Claim Denials for PAR When an Approved PAR is On File - EOB 0192 or 5110

To understand why your claims are denying for a Prior Authorization Request (PAR) despite having an approved PAR on file, it is important to know how the Bridge system works with the Colorado interChange. The Bridge is a system used by case managers to submit Prior Authorization Requests (PARs) to the Colorado interChange. Only after a PAR is approved in the Bridge is it transmitted to the Colorado interChange. It will take at least one day after the PAR is approved in the Bridge to appear in the Colorado interChange and be available for claims processing. Once the PAR is on file in the Colorado interChange, there is no further interaction between the Bridge and the claim.

When a claim requires a PAR, the Colorado interChange will use a series of criteria to find the matching authorization. Providers do not need to indicate the PAR number on the claim. The system will automatically populate the PAR number on the claim if it finds a match. If a claim denies for a PAR despite an approved PAR being on file, it means the PAR on file does not match all the criteria that is on the claim.

If your claims have denied for either of the following EOBs despite having an approved PAR on file:

• E0B 0192 - "Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim."
• EOB 5110 - "The prior authorization does not match the services billed on your claim. Please correct services or submit a new prior authorization for the services billed.

 One of the following issues may apply:

1. The prior authorization was never fully approved in the Bridge. Check the Provider Web Portal for prior authorization. If there is no approved PAR for the dates of service on the claim, contact the case manager to confirm status in the Bridge.
    
2. The benefit plan for the member's eligibility has terminated. Please verify member eligibility for the waiver benefit plan prior to submitting claims. If the member does not show an active waiver benefit plan, contact the case manager. A PAR is not a guarantee of member eligibility as the PAR is valid for a span of time (typically one year) and eligibility could change at some point during that span.
    
3. The PAR units are exhausted. If all units have been billed, the claim will deny. If you believe you need additional units, contact your case manager.
    
4. The modifiers do not match. Check the billing manuals to make sure you are using the correct modifiers. The Web Portal has been updated to display up to four modifiers on the detail line within the PA record.

 
Home and Community Based Services (HCBS) Post Eligibility Treatment of Income (PETI) Gross Income Modification

Currently, the gross income information in interChange and the Bridge does not always match the information contained in the Colorado Benefits Management System (CBMS). The Department and DXC are working to display all income information from CBMS on interChange with manual edit capability and to calculate the PETI Rate based on the actual income as reported by CBMS.

An estimated resolution date has yet to be determined.

 
Resolved 12/19/17: Claim Denials for Procedure Code S5161 for EOB 1544 – Procedure is Not Billable with Client's Benefit Plan

HCBS provider claims for procedure code S5161 were denying for Explanation of Benefits (EOB) Code 1544 – "Procedure is not billable with client’s benefit plan."

Claims were reprocessed by DXC on 12/29/17. As a reminder, please verify member eligibility as claims could still appropriately deny if the member is not eligible on the waiver plan.

Issue resolved 12/19/17

 
2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. HCBS Providers may still require additional information from case managers regarding the amount, scope, and duration of services authorized by the service plan, and should verify all information contained in the service plan before billing. In order to access this functionality, providers must have the client ID and an approved Prior Authorization ID. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

 
Resolved 5/18/17: HCBS and DME Claims Suspending for BHO-Level Edits - EOB 3026

Some HCBS and DME claims were incorrectly suspending for BHO level edits. Providers are advised to resubmit claims that were suspended for EOB 3026.

Issue resolved 5/18/17

 
Resolved 4/5/17: HCBS Duplicate Claim Payments

Some HCBS claims were allowing duplicate payments.

Duplicate logic has been corrected. Department will wait until 5/1/17 to recoup duplicate payments from providers.

Issue resolved 4/5/17

Issue resolved 6/1/17

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 12/7/17: Claim Denials for Revenue Codes 270, 424, 434, 569, 583, 589 and 780 for EOB 2222 – Policy Not Currently Enforced
Home health provider claims for revenue codes 270, 424, 434, 569 and 589 and Telehealth revenue codes 583 and 780 were denying for EOB 2222 – "Policy not currently enforced."

Some claims with dates of service on or before 6/30/17 were reprocessed by DXC on 12/1/17, 12/8/17, 2/16/18 and 2/23/18. Claims with dates of service on or after 7/1/17 were not affected and should have processed properly.

Issue resolved 12/7/17

 

Resolved 1/8/18: Claims for Revenue Code 434 Paying at the Incorrect Rate
Home health provider claims for revenue code 434 were not paying the current rate. The Department and DXC have fixed this issue.

Claims with dates of service on or after 7/1/17 were reprocessed by DXC on 1/19/18, 1/26/18 and 2/16/18.
 
For a complete list of current rates, please refer to the Home Health Rate Schedule.

Issue resolved 1/8/18

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – “Unique Provider Service Location could not be found for Other 1 NPI – Detail”

• EOB 1988 – “Unique Provider Service Location was not found for Other 2 NPI – Detail”

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

 

Resolved 11/22/17: Modification to the Source of Nursing Facility Patient Liability Data
For nursing facility and hospice claims received on or after 3/1/2017, Patient Liability was calculated using data from the Colorado Benefits Management System (CBMS). It has been determined the claim data from Value Code 31 (Patient Liability Amount) is generally more accurate; therefore, the Colorado interChange system has been updated to calculate Patient Liability using the Value Code 31 data submitted on the claim.

Nursing facility claims have been reprocessed. Some affected hospice claims have been reprocessed by DXC on 03/30/2018, while other claims are still under review.

Issue resolved 11/22/17

 

Resolved 5/9/17: EOBs 1970 and 1977 (Other Provider NPI) for Hospital Claims

All inpatient and outpatient claims that posted this error have been reprocessed and will appear on the 5/15/17 RA. Hospice providers may continue to receive this denial.

Issue resolved 5/9/2017

 

Resolved 2/7/18: Claim Denials for EOB 2580 for Hospice Providers
Some hospice claims were incorrectly denying for Explanation of Benefits (EOB) 2580 - “The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry” when the member is enrolled with Denver Health. Hospice services are not covered under Denver Health and should be billed directly to Colorado Medicaid.

Claims will be reprocessed by DXC.

Issue resolved 2/7/18

 

Outpatient Hospital Claims for Radiology and Imaging Services Billed Without TC Modifier Denying for EOB 1010 – “This Is a Duplicate Item that was Previously Processed and Paid”
Outpatient hospital claims billed without the previously required technical component (TC) modifier are currently denying for EOB 1010 – “This is a duplicate item that was previously processed and paid” if the separate professional component claim (modifier 26) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims will be reprocessed by DXC.

 

Resolved 4/16/18: Incorrect Dollar Amount for Co-Pay Deduction on Outpatient Claims for General Hospital and Dialysis Providers
General Hospital providers submitting an outpatient claim with date of service on or after 1/1/18 were experiencing a system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Dialysis Center providers submitting an outpatient claim for revenue code 429 with date of service on or after 1/1/18 were also experiencing this system issue where an incorrect dollar amount ($40.00) was applied as a co-pay deduction when the co-pay deduction should have been $4.00.

Claims were reprocessed by DXC on 5/4/18.

Issue resolved 4/16/18

 

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - “The place of service code is invalid for procedure code”  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

 

Resolved 3/15/18: Inpatient Claims Reimbursing Incorrectly when "To" and "From" Dates of Service are the Same Day
Inpatient transfer claims were not reimbursing correctly when the "to" and "from" dates of service were the same day.

Claims were reprocessed by DXC on 4/13/18.

Issue resolved 3/15/18

 

Resolved 1/19/18: Inpatient Claims Denying for EOB 5340 when Billed with ICD 10 Codes Z381, Z384 and Z387
 
Inpatient claim billed with ICD 10 Codes Z381, Z384 and Z387 as the primary diagnosis were denying for EOB 5340 – “The principal diagnosis is invalid for DRG claims. Correct the principal diagnosis.” DXC and the Department have resolved this issue so that these codes can be listed as a primary diagnosis.
 
DXC reprocessed claims on 2/16/18.
 
Issue resolved 1/19/18

 

Hospital Claims Denials for Part-B Only for EOB 0103 - "This is a Duplicate Item That was Previously Processed and Paid"
Claims may suspend for a possible conflict when billing for a member that has Part B only Medicare coverage. Either the claim with 11X or 12X may deny depending on when the claim was received. As a result, claims may deny for EOB 0103 - "This is a duplicate item that was previously processed and paid."

DXC and the Department are working to fix the issue.

 

Resolved 1/26/18: Claim Denials for Hospital Providers Due to Admit Date

Claims for Hospital providers were denying when the admit date falls after the “from” date for any of the following EOBs: 1730, 1731, 1393, 1395, 1920, 1930 and 1702. Policy currently allows one day before the admit date to cover bundle/pre-admit services or one day after the “to” date/discharge date on Inpatient claims.

Claims were reprocessed by DXC on 2/16/18 and 2/23/18.

Issue resolved 1/26/18

 

Resolved 3/1/18: Inpatient Claims Denying for EOB 3891 – "The Assigned DRG is not on File"
When submitted via Provider Web Portal, some inpatient hospital claims were denying or suspending incorrectly for EOB 3891 – “The assigned DRG is not on File”.

Claims will be reprocessed by DXC.

Issue resolved 3/1/18
 

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – “Unique Provider Service Location could not be found for Other 1 NPI – Detail”

• EOB 1988 – “Unique Provider Service Location was not found for Other 2 NPI – Detail”

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 11/30/17: Claim Denials for Some CLIA Waived Codes

Claims for some CLIA waived codes were incorrectly denying for EOB 3660 – “The service is not within the scope of the billing provider's CLIA certification. Please update the MMIS provider records with the correct CLIA number.”

DXC has made progress on this issue, and some affected claims were reprocessed by DXC 11/3/17. This issue was previously reported as resolved on 10/21/17; however, it was determined that further research was required for complete resolution of the issue. The Department and DXC completed work on the issue and DXC reprocessed the remaining affected claims on 11/30/17.

For more information on billing CLIA waived codes and the link to a complete list of codes on the CMS website, refer to the article titled “Clinical Laboratory Improvement Amendments (CLIA) System Issues Resolved” in the July 2017 Provider Bulletin.

Issue Resolved 11/30/17

 

Resolved 9/28/17: Claim Denials for Laboratory Codes with BHO-Covered Diagnoses - EOB 2580

Claims for laboratory codes 80047 - 89398 provided to members for the ICD-10 diagnoses listed below were incorrectly denying for Explanation of Benefits (EOB) 2580 – “The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry.” These codes are not part of the BHO contract and need to be billed Fee-for-Service (FFS).

BHO MH Diagnoses Ranges		SUD Diagnoses Ranges
Start Value	End Value	Start Value	End Value
F20.0	F42.3	F10.10	F10.26
F42.8	F48.1	F10.28	F10.96
F48.9	F51.03	F10.98	F13.26
F51.09	F51.12	F13.28	F13.96
F51.19	F51.9	F13.98	F18.159
F60.0	F63.9	F18.18	F18.259
F68.10	F69	F18.28	F18.959
F90.0	F99	F18.980	F19.16
R45.1	R45.2	F19.18	F19.26
R45.5	R45.82	F19.28	F19.99

Claims were reprocessed by DXC on 10/27/17 and 2/9/18.

Issue Resolved 9/28/17 

 

Resolved 9/28/17: Hospital Provider Claim Denials for E/M Procedure Codes for EOB 2580
The Department and DXC are aware that some claims for all E/M procedure codes were denying incorrectly for hospital providers for EOB 2580. The Colorado interChange was not using diagnosis to determine BHO coverage.

Claims were reprocessed by DXC on 10/27/17 and 2/9/18.

Issue resolved 9/28/17 

 

Resolved 9/28/17: Claim Denials for EOB 2580 for Hospital Providers and Members with Kaiser Access Plan
The Department and DXC are aware that some claims were denying incorrectly for hospital providers for EOB 2580. The Colorado interChange was not using diagnosis to determine BHO coverage.

The Department and DXC are also aware that some claims were denying incorrectly for EOB 2580 for members with Kaiser Access plan. Kaiser does not reimburse for hospital claims and these should be billed directly to DXC.

Claims were reprocessed by DXC on 10/27/17 and 2/9/18.

Issue Resolved 9/28/17

 

Claim Denials for Newborn Services

Claims are denying when a male baby is receiving gender-specific services such as circumcision, and the claim is being submitted with the mother's Medicaid ID. This is due to the mother's gender not matching the baby's. This is affecting claims where the gender-specific or age-specific service is identified by either procedure or diagnosis codes.

This could be causing claims to deny for any of the following EOBs:
Diagnosis/Gender related errors - 0801, 1100, 1105, 1106, 1107, 1108, 1109, 1120, 3241, 3242, 3243, 3244,  4192, 7310, 7316, 7322, 7328, 7334, 7340, 7346, 7352, 7358, 7364, 7370, 7376, 7382, 7388, 7394, 7400.
Procedure/Gender related errors - 3290, 1281

If the mother and baby are together in the hospital, providers should continue to submit claims under the mother’s Medicaid ID; once either member is discharged the baby’s Medicaid ID should be used. Please note that at this time, the UK modifier cannot be used to identify that the claim is for the baby and not the mother.

DXC and the Department are reviewing this issue. An estimated resolution date has yet to be determined.

 

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

Resolved 8/23/17: Non-EPSDT Denials for Clinics with CRNA or Podiatrist as Rendering Providers
Clinic claims for non-EPSDT services were incorrectly denying for EOB 0678 – “Billing Provider Type and Specialty is not allowable for the Rendering Provider” when a Certified Registered Nurse Anesthetist (CRNA) or a Podiatrist was listed as the rendering provider. Clinic providers are allowed to bill non-EPSDT services for these provider types.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/23/17

 

Resolved 8/18/17: Outpatient Hospital Denials for EOB 0393 - Revenue/Procedure Code Conflict
Outpatient claims for Hospital – General providers with Type of Bill 13x were denying for EOB 0393 - “The revenue code and procedure code are in conflict. Please verify whether a HCPC can be used with this revenue code and ensure the procedure code is appropriate for the revenue code used.”

The majority of the affected claims were submitted prior to 8/18/17 and were reprocessed by DXC on 8/25/17. Some additional claims submitted on 8/18/17 were also affected by this issue and were reprocessed by DXC on 9/1/17.

Please note that claims may still deny appropriately for this EOB for reasons not related to this issue. Claims with dates of service before 10/31/16 were not affected by this issue.

Issue resolved 8/18/17

 

Resolved 8/2/17: Physician Services with Different Rendering Providers for Multiple Visits
Claims with procedure codes 99221-99233 were denying for EOB 0010 – “The number of hospital visits exceeds the guidelines for the procedure billed” when the same service for a member was performed by different rendering providers in an outpatient setting.  

Providers are advised to resubmit affected claims.

Issue resolved 8/2/17

 

Resolved 7/17/17: Updated EAPG Schedule Settings

The Colorado interChange system was not updated with the Colorado-specific Enhanced Ambulatory Patient Group (EAPG) schedule settings.  Claims processed since the transition to Colorado interChange were processed under the default EAPG settings which may have resulted in inaccurate payments.

Claims will be reprocessed by DXC in November 2017. All claims submitted after 7/17/17 should pay correctly. 

Issue resolved 7/17/17

 

Resolved 7/12/17: Professional and Outpatient Claim Denials for EOB 0101 – Duplicate Service
Professional and Outpatient claims were incorrectly denying for EOB 0101 – “This is a duplicate service.”  However, this is a valid denial in the case of duplicate laboratory codes.

Claims were reprocessed by DXC on 7/21/17.

Issue resolved 7/12/17

 

Resolved 5/17/17: Hospital Back Up Claims for Nursing Facilities Suspended for EOB 1340
Hospital back up claims for nursing facilities were suspending for EOB 1340 – “Reimbursement rate is not on file for provider.” The rate has now been loaded and all suspended claims have been reprocessed by DXC.

Issue resolved 5/17/17

 

Resolved 5/9/17: EOBs 1970 and 1977 (Other Provider NPI) for Hospital Claims
All inpatient and outpatient claims that posted this error have been reprocessed and will appear on the 5/15/17 RA. Hospice providers may continue to receive this denial.

Issue resolved 5/9/2017

 

Resolved 3/30/17: Outpatient Duplicate Claim Payments
Some outpatient claims were allowing duplicate payments. Duplicate logic has been corrected. Department will wait until 5/1/17 to recoup duplicate payments from providers.

Issue resolved 3/30/17

 

Resolved 3/13/17: Out-of-State EAPG Rates
Incorrect EAPG rates were loading for out-of-state providers.

Issue resolved 3/13/17

 

Resolved 3/9/17: Inpatient Claims Not Paying Outlier Days
After the transition to the new Colorado interChange system outlier days were not calculated for payment. This issue was resolved on 3/9/17 however, inpatient claims that were originally processed between 3/1/17 and 3/9/17 may not have paid the outlier days.

Providers are advised to resubmit the affected claims. 

Issue resolved 3/9/17

 

Resolved 3/19/17: Accommodation Units for Babies
Claims were suspending for Edit 3033 (Inpatient Units/Covered/Non-Covered Days Conflict). Providers billed the mom’s and baby’s accommodation units correctly and also submitted the Value Code 80 Covered Days accurately. However, the calculation for EOB 3033 was not excluding the baby’s accommodation units as it should.

Affected claims have been recycled by DXC. No further action required.

Issue resolved 3/19/17

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

Resolved 6/1/17: Denied IP/OP Claims with Mental Health or Substance Use Diagnosis - EOB 2580

Inpatient/outpatient claims using a diagnosis from a mental health diagnosis group or substance use disorder group were incorrectly denying for EOB 2580 – “The services must be billed to the HMO/PHP listed on the eligibility inquiry.”

These claims have been reprocessed.

Issue resolved 6/1/17

Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – “This Is a Duplicate Item that was Previously Processed and Paid”
Professional claims billed with modifier 26 may be denying for EOB 1010 – “This is a duplicate item that was previously processed and paid” if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims will be reprocessed by DXC.

 

Resolved 11/30/17: Claim Denials for Some CLIA Waived Codes

Claims for some CLIA waived codes were incorrectly denying for EOB 3660 – “The service is not within the scope of the billing provider's CLIA certification. Please update the MMIS provider records with the correct CLIA number.”

DXC has made progress on this issue, and some affected claims were reprocessed by DXC 11/3/17. This issue was previously reported as resolved on 10/21/17; however, it was determined that further research was required for complete resolution of the issue. The Department and DXC completed work on the issue and DXC reprocessed the remaining affected claims on 11/30/17.

For more information on billing CLIA waived codes and the link to a complete list of codes on the CMS website, refer to the article titled “Clinical Laboratory Improvement Amendments (CLIA) System Issues Resolved” in the July 2017 Provider Bulletin.

Issue Resolved 11/30/17

 

Resolved 9/28/17: Claim Denials for Laboratory Codes with BHO-Covered Diagnoses - EOB 2580

Claims for laboratory codes 80047 - 89398 provided to members for the ICD-10 diagnoses listed below were incorrectly denying for Explanation of Benefits (EOB) 2580 – “The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry.” These codes are not part of the BHO contract and need to be billed Fee-for-Service (FFS).

BHO MH Diagnoses Ranges		SUD Diagnoses Ranges
Start Value	End Value	Start Value	End Value
F20.0	F42.3	F10.10	F10.26
F42.8	F48.1	F10.28	F10.96
F48.9	F51.03	F10.98	F13.26
F51.09	F51.12	F13.28	F13.96
F51.19	F51.9	F13.98	F18.159
F60.0	F63.9	F18.18	F18.259
F68.10	F69	F18.28	F18.959
F90.0	F99	F18.980	F19.16
R45.1	R45.2	F19.18	F19.26
R45.5	R45.82	F19.28	F19.99

Claims were reprocessed by DXC on 10/27/17 and 2/9/18.

Issue Resolved 9/28/17 

 

Resolved 8/3/17: Claim Suspended for EOB 2861 – No Rate on File for the Date(s) of Service
Claims with the following procedure codes were suspending for EOB 2861 – “No Rate on File for the Date(s) of Service.”

This issue has been resolved and claims were recycled by DXC on 8/4/17.

Procedure codes have been listed by the affected provider communities below.

DME: E0486, E0635, E0639, E0676, K0462, L8699, S0395
Laboratories: 89259, 81205, 81281, 81287, 81355
Physician Services: 26418, 59898, 69631, 90662, 99100, 99135, 99140, 99288, 01996, G0452, J1050, J3490, J8499, Q2039, S0316, S0613, S4993, S9083, S9088, S9141 
Vision: S0590, V2702, V2790

Issue resolved 8/3/17

 

Resolved 3/30/17: Outpatient Duplicate Claim Payments

Some outpatient claims were allowing duplicate payments. Duplicate logic has been corrected. Department will wait until 5/1/17 to recoup duplicate payments from providers.

Issue resolved 3/30/17

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

 

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

Resolved 7/5/17: Dollar Amount Required Where Not Applicable - Provider Types FQHC, RHC, IHS

Provider types FQHC, RHC and IHS were experiencing a Provider Web Portal issue where they were required to enter a dollar amount above $0.00, even when not applicable for the service provided. The portal did not allow for the service detail line to be itemized at $0.00. These claims were denied. Providers are advised to resubmit affected claims.

Issue resolved 7/5/17

 

Resolved 6/7/17: Suspended Claims Due to Manual Pricing for Hepatitis B Vaccine (90746)

Claims with procedure code 90746 were suspended for EOB 0653.

Claims were reprocessed by DXC on 6/15/17.

Issue resolved 6/7/17

 

Resolved 3/16/18: Overpayment for Anesthesia Claims
Anesthesia claims received on or after 3/1/17 were overpaying the full rate per minute instead of the converted unit. Each unit is 15 minutes. The Department and DXC have resolved the issue.

Claims were reprocessed by DXC on 4/20/18 and overpaid funds were recouped. Providers who are signed up for email communications were notified of the recoupment via email.

Issue resolved 3/16/18

 

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - “The place of service code is invalid for procedure code”  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)
CPT 81025 was denying for EOB 1030 - “The place of service code is invalid for procedure code” when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue “Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030”).

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

 

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

 

Resolved 10/25/17: Delivery, Antepartum and Postpartum Care Claims Denied for EOB 1030 when the Place of Service (POS) is 12 (Home)
Claims for procedure codes 59400, 59409, 59410, 59610, 59612, 59614, 59425, 59426, and 59430, billed with Place of Service (POS) 12 – Home, were incorrectly denying for Explanation of Benefits (EOB) 1030 - “Place of Service restriction on proc billing rule.” Home births may be performed by physicians and certified nurse-midwives carrying malpractice insurance that covers home births.
 
Affected claims were reprocessed by DXC 10/27/17. 

Issue resolved 10/25/17

 

Resolved 7/17/17: Claims Denials for Provider Type 25 for EOB 0182

Claims for Provider Type 25 - Non-Physician Practitioner Group were denying for some services that should have been allowed for this provider type. These claims were denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 7/26/17.

Issue resolved 7/17/17

Resolved 1/26/18: Claims for Nursing Facility Providers Denying or Suspending for EOB 1930 - "The Covered/Non-Covered Days are Missing or Invalid"
Claims for nursing facility providers were denying or suspending for EOB 1930 - "The covered/non-covered days are missing or invalid. Enter/Correct the number of covered/non-covered days."
 
Claims were reprocessed by DXC on 1/26/18.
 
Issue resolved 1/26/18

 

Resolved 2/7/18: Claim Adjustment Denials for EOB 1977 or 1988 - Unique Provider Service Location Could Not Be Found for Other 1 NPI
UB-04 claim adjustments were denying for the following EOBs, even when the Other Provider Number 1 field was filled out correctly:

• EOB 1977 – “Unique Provider Service Location could not be found for Other 1 NPI – Detail”

• EOB 1988 – “Unique Provider Service Location was not found for Other 2 NPI – Detail”

This issue was resolved on 2/8/18. Claims were reprocessed by DXC on 2/9/18.

However, new claims may deny correctly for these EOBs if the NPI is shared with more than one provider ID. The Department and DXC are currently researching the best work-around approach for providers to avoid these claim denials. The Department and DXC will communicate those instructions to providers as soon as possible.

Issue resolved 2/7/18 for claim adjustments only

 

Resolved 12/13/17: Incorrect Claim Payments for Nursing Facility Providers on Crossover Claims
Part A crossovers were paying the full coinsurance and deductible instead of using the “lower of” pricing logic. Part B crossovers were paying at zero when they should have paid the coinsurance and deductible.

Claims were reprocessed by DXC in three stages. The first stage of claims reprocessing occurred on 12/15/17. The second stage of claims reprocessing occurred on 12/22/17. The third and final stage of claims reprocessing occurred on 12/29/17. All affected claims have now been reprocessed.

Issue resolved 12/13/17

 

Resolved 11/1/17: Nursing Facility and ICF/IID Provider Claim Denials When Room and Board Billed on Same Dates as Therapy for EOB 0101 – Duplicate Service

Claims for nursing facility provider types 20 and 21 were denying for EOB 0101 – “This is a duplicate service” when room and board (inpatient – revenue code 100 series) were billed on the same dates as therapy (outpatient – revenue code 400 series).

Affected claims were reprocessed by DXC on 11/3/17.

Issue resolved 11/1/17
 

 

Resolved 11/22/17: Modification to the Source of Nursing Facility Patient Liability Data
For nursing facility claims received on or after 3/1/2017, Patient Liability was calculated using data from the Colorado Benefits Management System (CBMS). It has been determined the claim data from Value Code 31 (Patient Liability Amount) is generally more accurate; therefore, the Colorado interChange system has been updated to calculate Patient Liability using the Value Code 31 data submitted on the claim.

The first stage of claims reprocessing occurred on 12/8/17. The second stage of claims reprocessing occurred on 12/15/17.

Issue resolved 11/22/17

 

Resolved 5/17/17: PETI PARs 

Providers were experiencing an issue where they were unable to submit PETI PARs due to the member information not populating the page as expected.

A workaround was provided while DXC was working on the fix.

Issue resolved 5/17/17

 

Resolved 5/17/17: Member Not Found During Claims Submission

Some providers were receiving a “Member not found” error message when trying to submit a claim. A workaround was provided while DXC was working on the fix.

Issue resolved 5/17/17

 

Resolved 5/17/17: Hospital Back Up Claims for Nursing Facilities Suspended for EOB 1340

Hospital back up claims for nursing facilities were suspending for EOB 1340 – “Reimbursement rate is not on file for provider.” The rate has now been loaded and all suspended claims have been reprocessed by DXC.
Issue resolved 5/17/17

 

Resolved 3/17/17: Nursing Facility Patient Liability Deduction

Nursing Home Patient Liability was incorrectly deducted. System was using patient liability from CBMS to auto deduct when a claim goes through. However, instead of deducting the liability amount once for the month, it deducted every time a claim was submitted.

Patient liability now deducting correctly. Claims where patient liability was incorrectly deducted were adjusted by DXC on 3/17/17.  

Issue resolved 3/17/17

Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”
Claims for procedure code 92526 are denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 48 (Rehabilitation Agency)
• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 25 (Non-Physician Practitioner- Group)

The Department and DXC are working to resolve this issue.

Claims will be reprocessed by DXC.

 

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.” These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

 

Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units “used” from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

Resolved 6/6/18: Behavioral Therapy Provider Claim Denials for EOB 0678 – “Billing Provider Type and Specialty Not Allowable for Rendering Provider”
Claims were denying for Behavioral Therapist providers for EOB 0678 – “Billing Provider Type and Specialty is not allowable for the Rendering Provider” when:
o    the billing provider type on the claim was 25 with a rendering provider type of 84; OR
o    the billing provider type on the claim was 83 with a rendering provider type of 24
 
These provider type combinations should be allowable per program policy.

Claims were reprocessed on 6/15/18.

Issue resolved 6/6/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 10/26/17: Pediatric Behavioral Therapy Claims Suspended or Denied for Duplicate, for Procedure Code H0046, Modifier TJ

Pediatric Behavioral Therapy claims billed with both procedure codes H0046 (without modifier TJ) and H0046 (with modifier TJ) were incorrectly denying when both procedure codes were billed for the same day for EOB 0101 – “This is a duplicate service.”

Claims were reprocessed on 11/3.

Issue resolved 10/26/17

 

Resolved 10/18/17: Claims Denying for Behavioral Therapy Providers with EOB 2580 when the Member is Enrolled in a Managed Care Organization

Claims for procedure codes H0046 and T1024 for members who may be enrolled in a managed care organization were incorrectly denying for Explanation of Benefits (EOB) 2580 - "The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry." The new behavioral therapy codes were not excluded from managed care lists. Claims for members who are not enrolled in a managed care plan were not affected. 

Providers are advised to resubmit affected claims.

Issue Resolved 10/18/17

 

Resolved 9/18/17: Pediatric Behavioral Therapy Providers

Claims for Behavioral Therapy Procedure Codes T1024 and H0046 were suspending for Prior Authorization Request (PAR) Requirement. Until the PARs are converted from the old codes to the new codes, the PAR requirement has been temporarily lifted to allow claims to process. Providers are still responsible for obtaining authorization for new service plans with the new codes. Providers are also responsible to only provide services up to the allowed units on the old codes.

Resolved 9/18/17

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

Resolved 8/18/17: Pharmacies with DME Specialty Unable to Bill Ventilators

Pharmacy provider type with the DME specialty was unable to bill ventilator codes (E0465 and E0466). Claims were denying for EOB code 0182, the billing provider type and/or specialty is not allowable for the service billed.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/18/17

 

Resolved 5/1/17: Incarceration Indicator on Member Eligibility 

Some members were incorrectly showing as “incarcerated” in the Colorado interChange system. This issue was fixed, but in some very limited cases, members may still be listed incorrectly as incarcerated in the system.

Pharmacists should call Magellan at 1-800-424-5725 to confirm whether the system is incorrectly showing someone as incarcerated.

Issue resolved 5/1/17

Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”
Claims for procedure code 92526 are denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 48 (Rehabilitation Agency)
• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 25 (Non-Physician Practitioner- Group)

The Department and DXC are working to resolve this issue.

Claims will be reprocessed by DXC.

 

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.” These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

 

Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units “used” from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

 

Resolved 7/27/17: Clinic Claim Denials for Procedure Code 97162 for Physical Therapy Evaluation 

Claims for Clinic providers were incorrectly denying for procedure code 97162. These claims were denying for EOB 1381 - "No billing rule for procedure." 

Claims were reprocessed by DXC on 8/4/17. 

Issue resolved 7/27/17

Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – “This Is a Duplicate Item that was Previously Processed and Paid”
Professional claims billed with modifier 26 may be denying for EOB 1010 – “This is a duplicate item that was previously processed and paid” if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims will be reprocessed by DXC.

 

Claim Denials for Clinic Procedure Code 88342 for EOB 1381
Clinic claims for procedure code 88342 billed with modifier 26 and Place of Service (POS) 21 are denying for EOB 1381 – “No billing rule for procedure.”
 
DXC and the Department are working to resolve the issue. Claims will be reprocessed by DXC.

 

Resolved 5/24/18: Claim Denials for Laboratory Codes for EOB 2580
Some claims for procedure codes 80047-89398 were incorrectly denying for EOB 2580 – “The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry.”
 
Claims were reprocessed by DXC 5/25/18.
 
Issue resolved 5/24/18

 

5/31/18: Claim Denials for Procedure Code J2704 for EOB 1381
Claims with procedure code J2704 were denying for EOB 1381 – " No billing rule for procedure.”

DXC and the Department are working to resolve the issue. Claims will be reprocessed by DXC.

Issue was resolved 5/31/18

 

Resolved 4/27/18: Claim Denials for Speech Therapy Procedure Code 92508 for EOB 1030 or 1599
Claims where the billing provider was either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider was type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92508 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/27/18

 

Clinic Claim Denials for Procedure Code 46220 for EOB 1381 - "No Billing Rule for Procedure"
Clinic claims with procedure code 46220 are denying for EOB 1381 – “No billing rule for procedure.”

DXC and the Department are working to resolve the issue. Claims will be reprocessed by DXC.

 

Resolved 4/25/18: Claim Denials for Speech Therapy Procedure Code 92507 for EOB 1030 or 1599
Claims where the billing provider is either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider is type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92507 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/25/18

 

Resolved 3/22/18: Claim Denials for Clinic/Practitioner Providers for Procedure Code 62304 for EOB 1381 or 1030

Claims billed for procedure code 62304 with place of service (POS) 11, 19, 20, 21, 22, 23, 24 or 81 were denying for EOB 1381 – “No billing rule for procedure” or EOB 1030 – “The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes.”

Affected claims were reprocessed by DXC on 3/23/18. 

Issue resolved 3/22/18

 

Resolved 3/16/18: Claim Denials for Clinic/Practitioner Providers for Procedure Code 44970 for EOB 1030 – Place of Service Code Invalid for Procedure Code

Claims billed for procedure code 44970 with place of service (POS) 23 were denying for EOB 1030 – “The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes.”

Affected claims were reprocessed by DXC on 3/23/18.

Issue resolved 3/16/18

 

Resolved 3/23/18: Claim Denials for Clinics/Physician Services for Procedure Code 78071 for EOB 1381 – “No Billing Rule for Procedure”

Professional claims billed for procedure code 78071 were denying for EOB 1381 – “No Billing Rule for Procedure.”

Claims were reprocessed by DXC on 3/26/18.

Issue resolved 3/23/18

 

Resolved 3/15/18: Incorrect Radiology and Imaging Rates Listed on Fee Schedule

The technical and professional fees for radiology and imaging codes billed with the TC and 26 modifiers were incorrect on the HCPCS Rate Updates Information and Resources fee schedule and in Colorado interChange.

Claims were reprocessed on 4/6/18 and 4/13/18 by DXC.

Issue resolved 3/15/18

 

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - “The place of service code is invalid for procedure code”  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18

 

Resolved 2/23/18: Claims Denying for Vision Providers for Codes V2025, V2626 and 92015
Vision providers claims were denying for V2025, V2626 for EOB 1381 - "No billing rule for procedure"

92015 was denying for EOB 3280 - "The client’s age is invalid for this procedure code.  Verify the client’s birth date/procedure code."

Claims were reprocessed by DXC on 3/30/18.

Issue resolved 2/23/18

 

Resolved 1/19/18: Claims Denying for Procedure Code J2407 for EOB 1178 - “Service is not Reimbursable for Date(s) of Service”
Claims were denying for procedure code J2407 for EOB 1178 - “Service is not reimbursable for Date(s) of Service.”
 
Claims were reprocessed on 1/26/18.
 
Issue resolved 1/19/18

 

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.” These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)
CPT 81025 was denying for EOB 1030 - “The place of service code is invalid for procedure code” when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue “Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030”).

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

 

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

 

Resolved 10/25/17: Delivery, Antepartum and Postpartum Care Claims Denied for EOB 1030 when the Place of Service (POS) is 12 (Home)
Claims for procedure codes 59400, 59409, 59410, 59610, 59612, 59614, 59425, 59426, and 59430, billed with Place of Service (POS) 12 – Home, were incorrectly denying for Explanation of Benefits (EOB) 1030 - “Place of Service restriction on proc billing rule.” Home births may be performed by physicians and certified nurse-midwives carrying malpractice insurance that covers home births.
 
Affected claims were reprocessed by DXC 10/27/17.

Issue resolved 10/25/17 

 

Resolved 9/27/17: Physician and Clinic Provider Claims Denied for Procedure Code J9301 for EOB 1381 – No Billing Rule for Procedure
Claims for physician and clinic providers were denying for procedure code J9301 for EOB 1381 – “No billing rule for procedure.”

Claims were reprocessed by DXC on 9/29/17.

Issue resolved 9/27/17

 

Resolved 9/21/17: Claim Denials for Hysterectomy and Sterilization Services for EOBs 6700 and 0675
Claims were previously denying for certain procedure codes for hysterectomy and sterilization services.

Sterilization claims billed for the following codes were denied for EOB 6700 – “Required sterilization form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58554, 55250, 55450, 58600, 58605, 58611, 58661, 58670, 58700, 58720, 58940
• Diagnosis codes: V2622, Z3142

For the procedure codes listed above, a process has now been implemented for sterilization services where if the provider indicates only one side was removed by using the RT/LT modifier, the modifier can be used to indicate the member is not sterile. Providers are advised to resubmit affected claims using the appropriate modifier.

For the diagnosis codes listed above, the requirement to attach a form has now been removed. These fixes will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Hysterectomy claims billed for the following codes were denied for EOB 0675 - “Required hysterectomy form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58545, 58546, 58940-58960, 59120, 59151

For the procedure codes listed above, the requirement to attach a form has now been removed. This fix will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Issue resolved 9/21/17

 

Resolved 9/27/2017: Claims Denials for Procedure Code 64615 for EOB 1381
Some claims for procedure code 64615 were denying incorrectly for EOB 1381 – “No billing rule for procedure.” The procedure code is covered by Health First Colorado for the Physician and /or Clinic Provider Type.

Affected claims were reprocessed 9/29/17.

Issue resolved 9/27/17

 

Resolved 9/22/17: Claims Denials for OB Services for EOB 0260
Claims were previously denying for EOB 0260 – “The OB services are billed incorrectly. Refer to the OB billing instructions in the Provider Manual.”
Claims were reprocessed on 10/19/17.
Issue resolved 9/22/17

 

Resolved 10/13/17: Claim Denials for DME and Physician Services for Sleep Studies with Place of Service 12
Claims were denying for sleep studies with place of service 12.

Claims were reprocessed by DXC on 10/18/17.

Issue resolved 10/13/17

 

Resolved 11/30/17: Claim Denials for Some CLIA Waived Codes

Claims for some CLIA waived codes were incorrectly denying for EOB 3660 – “The service is not within the scope of the billing provider's CLIA certification. Please update the MMIS provider records with the correct CLIA number.”

DXC has made progress on this issue, and some affected claims were reprocessed by DXC 11/3/17. This issue was previously reported as resolved on 10/21/17; however, it was determined that further research was required for complete resolution of the issue. The Department and DXC completed work on the issue and DXC reprocessed the remaining affected claims on 11/30/17.

For more information on billing CLIA waived codes and the link to a complete list of codes on the CMS website, refer to the article titled “Clinical Laboratory Improvement Amendments (CLIA) System Issues Resolved” in the July 2017 Provider Bulletin.

Issue Resolved 11/30/17

 

Resolved 12/23/17: Claim Denials for Injection Procedure Codes Q2050 and Q5101 for EOB 0182
Claims were denying for clinic providers when billed for procedure codes Q2050 and Q5101 for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

Claims for procedure code Q2050 with dates of service (DOS) 1/1/17 – 1/10/18 were reprocessed by DXC in two stages, with the first occurring on 11/2/17, and the second occurring on 2/22/18.

Claims for procedure code Q5101 with DOS 10/1/16 – 12/22/17 were reprocessed by DXC in two stages, with the first occurring on 11/2/17, and the second occurring on 1/11/18.

Issue resolved for Q2050 on 1/10/18

Issue resolved for Q5101 on 12/23/17

 

Resolved 9/28/17: Claim Denials for Laboratory Codes with BHO-Covered Diagnoses - EOB 2580

Claims for laboratory codes 80047 - 89398 provided to members for the ICD-10 diagnoses listed below were incorrectly denying for Explanation of Benefits (EOB) 2580 – “The services must be billed to the HMO/PHP/BHO listed on the eligibility inquiry.” These codes are not part of the BHO contract and need to be billed Fee-for-Service (FFS).

BHO MH Diagnoses Ranges		SUD Diagnoses Ranges
Start Value	End Value	Start Value	End Value
F20.0	F42.3	F10.10	F10.26
F42.8	F48.1	F10.28	F10.96
F48.9	F51.03	F10.98	F13.26
F51.09	F51.12	F13.28	F13.96
F51.19	F51.9	F13.98	F18.159
F60.0	F63.9	F18.18	F18.259
F68.10	F69	F18.28	F18.959
F90.0	F99	F18.980	F19.16
R45.1	R45.2	F19.18	F19.26
R45.5	R45.82	F19.28	F19.99

Claims were reprocessed by DXC on 10/27/17 and 2/9/18.

Issue Resolved 9/28/17 

 

Resolved 10/26/17: Claims Denying for Clinic Providers with Place of Service Code 24 (Ambulatory Surgical Center) for EOB 1030 - Place of Service Code is Invalid for Procedure Code
Claims for clinic providers were denying when billed with place of service code 24 (Ambulatory Surgical Center) for EOB 1030 - “The place of service code is invalid for procedure code.”

Claims were reprocessed by DXC on 10/27/17.

Issue resolved 10/26/17

 

Claim Denials for Injections Procedure Codes Q9985, Q9986, Q9989, C9485 and C9489 for EOB 3180 – Procedure Code is Invalid
Procedure codes Q9985 and Q9989 are not being processed for payment. This is causing claim denials for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.” These procedure codes are part of the quarterly HCPCS update. The Department and DXC are currently working on getting the quarterly HCPCS update codes loaded into the Colorado interChange system. Claims will be reprocessed by DXC.
Claims for procedure codes C9485, C9489 and Q9986 were previously denied for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.” Please see below for the resolution and reprocessing status of each procedure code affected by this issue:

• C9485 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• C9489 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• Q9986 - Issue resolved on 4/6/18. Claims were reprocessed by DXC on 4/27/18.
• Q9985 - Issue not yet resolved. Claims will be reprocessed by DXC.
• Q9989 - Issue not yet resolved. Claims will be reprocessed by DXC.

 

Resolved 12/22/17: Women’s Health/Family Planning Claims Denying for Q9984 (Kyleena) for EOB 3180
Procedure code Q9984 (Kyleena) was not being processed for payment. This was causing claim denials for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.”
 
This procedure code is part of the quarterly HCPCS update.  The Department and DXC are currently working on getting the quarterly HCPCS update codes loaded into the Colorado interChange system.

Claims were reprocessed by DXC on 1/5/18.

Issue resolved 12/22/17

 

Resolved 10/7/17: Multi-Surgery Claims Suspending for Clinic Providers for EOB 0110 – No Additional Benefit for this Service
Multi-surgery claims for clinic providers were suspending for EOB code EOB 0110 - “There is no additional benefit for this service. Payment for this procedure was included in the payment for the primary procedure.”

This issue was affecting claims with multiple lines of surgical codes as well as multiple surgery modifiers: bilateral procedures (modifier 50), assistant surgeon (modifier 80) and co-surgeon (modifier 62).

Providers were previously advised to continue to submit multiple surgery claims as usual.

Some affected claims were processed on 10/7/17. Claims processing will continue to occur over the next several weeks until all affected claims have been processed.

Issue resolved 10/7/17

 

Resolved 8/23/17: Non-EPSDT Denials for Clinics with CRNA or Podiatrist as Rendering Providers
Clinic claims for non-EPSDT services were incorrectly denying for EOB 0678 – “Billing Provider Type and Specialty is not allowable for the Rendering Provider” when a Certified Registered Nurse Anesthetist (CRNA) or a Podiatrist was listed as the rendering provider. Clinic providers are allowed to bill non-EPSDT services for these provider types.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/23/17

 

Resolved 8/23/17: Physician and Osteopath Billing Providers Unable to Enter CLIA Information
There was no field available for Physician and Osteopath providers to input CLIA information. This applied to both the initial enrollment as well as enrollment updates on the Provider Web Portal.  As a result, claims may have denied for EOB 3660 – “The service is not within the scope of the billing provider’s CLIA certification; Please update the MMIS provider records with the correct CLIA number.” Providers are now able to update the CLIA information. Individuals within a group do not need to enter a CLIA.

Providers are advised to resubmit the affected claims.

Issue resolved 8/23/17
 

Resolved 8/18/17: Claim Denials for Physician Services for PAR Requirement
Claims for physician services were denying for a Prior Authorization Request (PAR) requirement when billed for any of the following codes: 19370, 19371, 19350, 19380, 19357. PARs are not required for these services.

Claims were reprocessed by DXC on 9/7/17.

Issue resolved 8/18/17
 

Resolved 8/18/17: Claim Denials for Clinic Providers for Procedure Code 99406 for EOB 1381
Claims for clinic providers were denying for procedure code 99406 for smoking cessation. These claims were denying for EOB 1381 - "No billing rule for procedure." Clinic providers are allowed to bill for this code even if the member is not pregnant.

Claims were reprocessed by DXC on 9/1/17.

Issue resolved 8/18/17

 

Resolved 8/11/17: Clinic Claim Denials for EOB 0030 - Same Day Well Child and Sick Child Visit
Clinic claims were denying when a well child visit and a sick child visit had been billed for the same day.  These claims were denying for EOB 0030 – “EPSDT services are not a benefit with office visits.”

Procedure codes 99201 – 99215 with modifier 25 should be allowable against procedures codes 96360-96361, 99381-99385, 99391-99395 regardless of modifiers. Procedure codes 96360-96361, 99381-99385, 99391-99395 regardless of modifiers should be allowable against procedures 99201-99215 with modifier 25.

Claims were reprocessed by DXC on 8/18/17.

Issue resolved 8/11/17
 

Resolved 8/10/17: Claim Denials for Radiology Clinic Providers
Radiology providers enrolled as Type 16 – CLINIC were receiving claim denials when submitting claims with the CPT codes in the 70000 range resulting in EOB 1381 – “No billing rule for procedure.”

Claims were reprocessed by DXC on 8/11/17.

Issue resolved 8/10/17
 

Resolved 8/3/17: Claim Suspended for EOB 2861 – No Rate on File for the Date(s) of Service
Claims with the following procedure codes were suspending for EOB 2861 – “No Rate on File for the Date(s) of Service.”

This issue has been resolved and claims were recycled by DXC on 8/4/17.

Procedure codes have been listed by the affected provider communities below:
DME: E0486, E0635, E0639, E0676, K0462, L8699, S0395
Laboratories: 89259, 81205, 81281, 81287, 81355
Physician Services: 26418, 59898, 69631, 90662, 99100, 99135, 99140, 99288, 01996, G0452, J1050, J3490, J8499, Q2039, S0316, S0613, S4993, S9083, S9088, S9141
Vision: S0590, V2702, V2790

Issue resolved 8/3/17

 

Resolved 8/2/17: Physician Services with Different Rendering Providers for Multiple Visits
Claims with procedure codes 99221-99233 were denying for EOB 0010 – “The number of hospital visits exceeds the guidelines for the procedure billed” when the same service for a member was performed by different rendering providers in an outpatient setting.  

Providers are advised to resubmit affected claims.

Issue resolved 8/2/17
 

Resolved 7/27/17: Clinic Claim Denials for Procedure Code 97162 for Physical Therapy Evaluation
Claims for Clinic providers were incorrectly denying for procedure code 97162. These claims were denying for EOB 1381 - "No billing rule for procedure."

Claims were reprocessed by DXC on 8/4/17.

Issue resolved 7/27/17
 

Resolved 7/20/17: Claim Denials for Procedure Code J3121 for EOB 1381
Claims for Clinic and Non-Physician Practitioner Group providers were incorrectly denying for procedure code J3121. These claims were denying for EOB 1381 - "No billing rule for procedure."

Claims were reprocessed by DXC on 7/26/17.

Issue resolved 7/20/17
 

Resolved 7/20/17: Clinic Claims Not Deducting Co-Pays
Co-pays on claims billed by clinic providers were not being deducted appropriately.

This issue was resolved in three parts, with the first fix occurring on 7/12/17, and the remaining two fixes occurring on 7/20/17.

DXC reprocessed affected claims and recouped funds in several stages, on dates 8/25, 9/1, 9/8, 9/15 and 9/22.

Issue resolved 7/12/17, 7/20/17
 

Resolved 7/13/17: Provider Web Portal Error – Not Allowing Duplicate ICD Procedures on a Claim
A Provider Web Portal error message was displaying when a provider attempted to add duplicate ICD surgical procedures on an Institutional claim, even if the dates of the procedure were different. The error message stated, “Surgical Procedure Code already exists in the list.”

Providers were previously advised that if they have a batch biller they could submit claims via batch.

Issue resolved 7/13/17

 

Resolved 7/12/17: Professional and Outpatient Claim Denials for EOB 0101 – Duplicate Service
Professional and Outpatient claims were incorrectly denying for EOB 0101 – “This is a duplicate service.”  However, this is a valid denial in the case of duplicate laboratory codes.

Claims were reprocessed by DXC on 7/21/17.

Issue resolved 7/12/17

 

Resolved 7/5/17: Provider Web Portal Issue - Vaccines for Children
When submitting a service detail line for a vaccine in the Provider Web Portal, providers were required to enter a dollar amount even though vaccines should not require this amount.

In addition, there was an existing known issue where the NDC for the DTaP vaccine was is not available in the Provider Web Portal.

As a workaround until the issue was resolved, providers were instructed to submit a vaccine detail line or a detail line that contains the NDC for DTaP via paper or batch claim.

Providers are advised to resubmit affected claims.

Issue resolved 7/5/17

 

Resolved 6/7/17: Suspended Claims Due to Manual Pricing for Hepatitis B Vaccine (90746)

Claims with procedure code 90746 were suspended for EOB 0653.

Claims were reprocessed by DXC on 6/15/17.

Issue resolved 6/7/17

 

Resolved 6/15/17: Clinic Claim Denials for Procedure Code J9267 - EOB 1381
Procedure code J9267 was denying for EOB 1381 – “no billing rule for procedure”. Claims were reprocessed by DXC on 7/10/17.

Issue resolved 6/15/17

 

Resolved 3/31/17: Vaccines for Children Overpaying
For CPT 90686, system was paying the admin and Flu vaccine. The vaccine should pay at zero. System will no longer pay vaccine incorrectly. Adjustment to recoup not yet scheduled.

Issue resolved 3/31/17

Resolved 3/23/18: Claim Denials for Procedure Codes 11042, 11720, 11721, 11740, 20550, 20551, 97597, and G0127 for EOB 1030 with Place of Service (POS) 12, 13, 14 or 33
Procedure codes 11042, 11720, 11721, 11740, 20550, 20551, 97597, and G0127 were denying for EOB 1030 - “The place of service code is invalid for procedure code. Correct the place of service code” when billed with POS codes 12, 13, 14 or 33. The Department and DXC have resolved this issue.

Claims were reprocessed by DXC on 3/23/18.

Issue resolved 3/23/18

 

Resolved 8/23/17: Non-EPSDT Denials for Clinics with CRNA or Podiatrist as Rendering Providers

Clinic claims for non-EPSDT services were incorrectly denying for EOB 0678 – “Billing Provider Type and Specialty is not allowable for the Rendering Provider” when a Certified Registered Nurse Anesthetist (CRNA) or a Podiatrist was listed as the rendering provider. Clinic providers are allowed to bill non-EPSDT services for these provider types.

Claims were reprocessed by DXC on 9/1/17. 

Issue resolved 8/23/17

 

Resolved 4/20/17: EOB 1381 - No Billing Rule for Procedure for Prosthetics

Claims for prosthetics for podiatry services submitted with the following codes, prior to 4/20/17, were denying for EOB code 1381:

L1904, L1940, L1970, L2275, L2280, L2330, L2340, L2820, L3000, L3020, L3030, L3060, L3100, L3150, L3201, L3216, L3221, L3260, L3320, L3480, L4361, and L4396.

DXC reprocessed all affected claims on 5/10/17. Providers were previously advised that if they wished to resubmit for payment sooner they may do so.

Issue resolved 4/20/17

Resolved 1/12/18: Claims Denying for CPT 81025 for EOB 1030 with Place of Service (POS) Code 71 (State/Local Health Clinic)
CPT 81025 was denying for EOB 1030 - “The place of service code is invalid for procedure code” when billed with POS 71 (State/Local Health Clinic). This procedure code is separate from vaccine procedure codes denying for EOB 1030 (see separate Known Issue “Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030”).

Claims were reprocessed by DXC on 1/19/18.

Issue resolved 1/12/18

 

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC on 3/2/18.

Issue resolved 1/18/18

Claims for Occupational Therapy Denying for EOB 1599 – “Rendering Provider Type and/or Specialty is Not Allowable for the Service Billed”
Claims for procedure code 92526 are denying for EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed" when billed with either the following provider type combinations:

• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 48 (Rehabilitation Agency)
• Performing provider type 28 (Occupational Therapist) billed with rendering provider type 25 (Non-Physician Practitioner- Group)

The Department and DXC are working to resolve this issue.

Claims will be reprocessed by DXC.

 

Resolved 4/27/18: Claim Denials for Speech Therapy Procedure Code 92508 for EOB 1030 or 1599
Claims where the billing provider was either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider was type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92508 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/27/18

 

Resolved 4/25/18: Claim Denials for Speech Therapy Procedure Code 92507 for EOB 1030 or 1599
Claims where the billing provider is either type 16 (Clinic - Practitioner) or 48 (Rehabilitation Agency) and the rendering provider is type 27 (Speech Therapist - Individual) were incorrectly denying for speech therapy procedure code 92507 for EOB 1030 - "The place of service code is invalid for procedure code" or EOB 1599 - "Rendering Provider Type and/or Specialty is not allowable for the service billed."

Some claims were reprocessed by DXC on 5/4/18. The remainder of the affected claims were reprocessed by DXC on 5/11/18.

Issue resolved 4/25/18

 

Resolved 3/7/18: Habilitative Therapy Claims Denying for SZ Modifier and/or CPT 97532 and Suspending for Procedure Code G0515
Habilitative therapy claims for CPT 97532 for dates of service after 12/31/17 will deny for either or both of the following EOBs:
•    EOB 3261 - "The procedure code currently is not a benefit for date of service billed.  Refer to the CPT or the HCPCS listing for valid procedure codes."
•    EOB 3181 - "The procedure code is invalid for date of service. Correct the procedure code.  Refer to the CPT or the HCPCS listing for valid procedure codes."
This is due to CPT 97532 being replaced by procedure code G0515, effective 1/1/18. This code was part of the HCPCS 2018 annual update, and HCPCS 2018 procedure codes and the billing rules were loaded into the Colorado interChange system on 3/7/18. Therefore, claims billed for procedure code G0515 will no longer suspend for EOB 0000 - "This claim/service is pending for program review."

Habilitative therapy claims with the SZ modifier for dates of service after 12/31/17 will deny for any of the following EOBs, depending on the position the modifier is in:
•    EOB 3170 - "The first modifier code is invalid for date of service.  Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 3171 - "The second modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list of valid modifiers."
•    EOB 1127 - "The third modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a listing of valid modifiers."
•    EOB 1514 - "The fourth modifier code is invalid for date of service. Read the procedure description. Refer to the Provider Manual, Help Screens, CPT or HCPCS for a list."

This is due to the SZ modifier being replaced by the 96 modifier, effective 1/1/18. Claims billed with the 96 modifier were denying for EOB 0504 – “There is no PA on file for the procedure with the billed modifier. Check the approved PA and verify the procedure and modifier.” These claims were reprocessed on 3/9/18.

The Department is working on a solution to address PARs that cross from 2017 to 2018 for the SZ modifier or CPT 97532. Providers are advised to call eQHealth Solutions for further direction on revising current authorizations to reflect the new codes for dates of service in 2018.

Issue resolved on 3/7/18

 

Medical PAR Revisions, Reconsiderations or PARs with Amended Status Not Showing Fully Approved
Some PAR revisions, reconsiderations or any PAR with Amended status are not showing fully approved in the interChange.  The line items of the PAR must show approved or approved with revisions in order for the claims to pay. PAR approval does not serve as a timely filing waiver.

Updates have been made in the Colorado interChange and eQ Health has resent PARs to the interChange. The Department is currently working to identify all affected PARs, and most of these have been corrected.

Claims will be reprocessed by DXC; however providers may resubmit if they have a corrected PAR.

 

Resolved 2/14/18: Providers Unable to see Prior Authorization (PA) Modifiers on the Provider Web Portal

Modifiers on the detail lines of the PA records are now viewable on the Provider Web Portal. Physical and Occupational Therapy providers are no longer required to contact eQHealth Solutions, the ColoradoPAR vendor, for this PA information. When providers click the Line # of the detail line in question, Web Portal now displays up to four modifiers in the Modifiers field.

Issue resolved 2/14/18

 

Physical and Occupational Therapy Units Displayed in the Provider Web Portal 

The Provider Web Portal displays physical and occupational therapy (PT/OT) total dollars and service units “used” from claims processed in the Colorado interChange system only (claims processed on or after 3/1/17). Dollars and service units used in the legacy MMIS system are not calculated into the amount displayed on the web portal, however, they are still counted towards limits when claims are adjudicated. The amounts displayed on the portal may not reflect the total amount of units the member has used.

 

Resolved Issue 8/28/17: Claims Denials for Provider Type 48 for EOB 0182 - Rehab Agency 

Rehab Agency claims were denying for some services that should be allowed for this provider type. These claims were denying for EOB 0182 – “Billing Provider Type and/or Specialty is not allowable for the service billed.”

Claims were reprocessed by DXC on 8/30/17.

Issue resolved 8/28/17. 

Resolved 8/11/17: Clinic Claim Denials for EOB 0030 - Same Day Well Child and Sick Child Visit

Clinic claims were denying when a well child visit and a sick child visit had been billed for the same day.  These claims were denying for EOB 0030 – “EPSDT services are not a benefit with office visits.”

Procedure codes 99201 – 99215 with modifier 25 should be allowable against procedures codes 96360-96361, 99381-99385, 99391-99395 regardless of modifiers. Procedure codes 96360-96361, 99381-99385, 99391-99395 regardless of modifiers should be allowable against procedures 99201-99215 with modifier 25.

Claims were reprocessed by DXC on 8/18/17.

Issue resolved 8/11/17

 

Resolved 3/30/17: Outpatient Duplicate Claim Payments

Some outpatient claims were allowing duplicate payments. Duplicate logic has been corrected. Department will wait until 5/1/17 to recoup duplicate payments from providers.

Issue resolved 3/30/17 

Resolved 1/18/18: Claim Denials for Vaccine Procedure Codes for EOB 1552 and EOB 1030

Some claims for vaccine procedure codes were denying for Explanation of Benefits (EOB) 1552 -“This procedure is age restricted. Member's age does not fall within the approved range.” and EOB 1030 - “The place of service code is invalid for procedure code.” The Department and DXC reviewed and assigned the appropriate place of service and age ranges.

Claims were reprocessed by DXC 3/2/18.

Issue resolved 1/18/18

 

Resolved 7/5/17: Dollar Amount Required Where Not Applicable - Provider Types FQHC, RHC, IHS

Provider types FQHC, RHC and IHS were experiencing a Provider Web Portal issue where they were required to enter a dollar amount above $0.00, even when not applicable for the service provided. The portal did not allow for the service detail line to be itemized at $0.00. These claims were denied. Providers are advised to resubmit affected claims.

Issue resolved 7/5/17.

 

Resolved 4/5/17: CMS 1500 Claims

There was system issue that affected the following provider types, when submitting CMS 1500 claims:

• PT 32 - Federally Qualified Health Center (FQHC)
• PT 61 - Indian Health Services (IHS) FQHC
• PT 45 - Rural Health Clinic (RHC)

A large portion of Procedure codes were not set to pay for the provider types above. The issue was resolved 4/5/17, and providers should resubmit any denied CMS 1500 claims.

Please refer to this email for more detail. 

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

Resolved 8/28/17: EOB 0182 for Rehab Agency/Therapy Claims

Procedure codes 97161 through 97168 were not added to the clinic billing contract for Non-Physician Practitioner Group and Rehab Agency provider types, and the practitioner billing contract for Physical Therapist and Occupational Therapist provider types.

This was causing claim denials for EOB code 0182.

All denied claims since January 1, 2017, when the codes were opened, were reprocessed by DXC on 8/30/17.

Issue resolved 8/28/17.

 

Resolved 6/1/17: Denied IP/OP Claims with Mental Health or Substance Use Diagnosis - EOB 2580

Inpatient/outpatient claims using a diagnosis from a mental health diagnosis group or substance use disorder group were incorrectly denying for EOB 2580 – “The services must be billed to the HMO/PHP listed on the eligibility inquiry.”

These claims have been reprocessed.

Issue resolved 6/1/17

 

Resolved 5/1/17: Incarceration Indicator on Member Eligibility 

Some members were incorrectly showing as “incarcerated” in the Colorado interChange system. This issue was fixed, but in some very limited cases, members may still be listed incorrectly as incarcerated in the system.

Pharmacists should call Magellan at 1-800-424-5725 to confirm whether the system is incorrectly showing someone as incarcerated.

Issue resolved 5/1/17 

 

 

Resolved 1/25/18: Claim Denials Non-Emergent Medical Transportation (NEMT) Procedure Codes A0431, A0430 and A0140 for EOB 1030 - “Place of Service Code is Invalid for Procedure Code”
Claims were denied for NEMT procedure codes A0430 and A0431 when billed with place of service (POS) 42 for EOB 1030 - “The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes.”

Claims were denied for NEMT procedure code A0140 when billed with POS 41 for EOB 1030 - “The place of service code is invalid for procedure code. Correct the place of service code. Refer to the Provider Manual or Help Screens for valid place of service codes.”

Claims were reprocessed by DXC on 2/2/18.

Issue resolved 1/25/18
 

Resolved 2/28/18: Claims Voided via the Provider Web Portal Denying for Atypical Providers for EOB 1960 – “No Provider Billing Indicator Found”
Providers who do not use an NPI (atypical providers) were not able to successfully void a claim using the Provider Web Portal.  While the portal may have displayed a message stating that the claim was successfully voided, the system was erroneously creating the claim without the billing provider ID, causing claim denials for EOB 1960 - "No Provider Billing Indicator Found. Please make sure the billing provider has been revalidated and that you are using the correct billing provider service location.”

For questions, please contact Provider Services Call Center (1-844-235-2387).

Issue resolved 2/28/18

 

Resolved 9/14/17: Claim Denials for Non-Emergent Medical Transportation Providers for EOB 4000 – Member Has Other Insurance

Claims for Non-Emergent Medical Transportation Providers were denying for EOB 4000 – “The member has other insurance. Bill the charges to the other insurance before billing Medicaid. Complete the other insurance payment information fields on the claim and retain a copy of the explanation of benefits.”

Claims were reprocessed by DXC on 9/22/17.

Issue resolved 9/14/17
 

Resolved 4/17/17: NEMT Providers Termed

On Friday 4/14, many NEMT providers were incorrectly terminated and were either unable to log onto the web portal and/or received incorrectly denied claims.

Issue resolved 4/17/17, please refer to this email for more detail. 

Resolved 6/14/18: Claim Denials for Eye Surgery Codes 66982 & 66984 for EOB 0101 or 1010

Claims for eye surgery procedure code 66984 were denying for EOB 0101 – “This is a duplicate service.” or EOB 1010 – “This is a duplicate item that was previously processed and paid.” when:

• 66984 was billed with modifier 54; AND
• A separate claim for eyeglasses was billed with modifier 55

Claims for 66982 billed with modifier 54 were also denying for EOB 0101 or EOB 1010; however, the issue was resolved for 66982 on 12/10/17.

Claims for both 66982 and 66984 were reprocessed by DXC on 6/15/18.

Issue resolved 6/14/18

 

Resolved 2/23/18: Claims Denying for Vision Providers for Codes V2025, V2626 and 92015
Vision providers claims were denying for V2025, V2626 for EOB 1381 - "No billing rule for procedure"

92015 was denying for EOB 3280 - "The client’s age is invalid for this procedure code.  Verify the client’s birth date/procedure code."

Claims were reprocessed by DXC on 3/30/18.

Issue resolved 2/23/18

 

Resolved 1/11/18: Vision Claims Denying for EOB 3280 – “The client’s age is invalid for this procedure code”

Vision claims billed with the 55 modifier were incorrectly denying for EOB 3280  - “The clients age is invalid for this procedure code.  Verify the clients birth date.”

Claims were reprocessed on 1/19/18.

Issue resolved on 1/11/18

 

Resolved 8/3/17: Claim Suspended for EOB 2861 – No Rate on File for the Date(s) of Service
Claims with the following procedure codes were suspending for EOB 2861 – “No Rate on File for the Date(s) of Service.”

This issue has been resolved and claims were recycled by DXC on 8/4/17.

Procedure codes have been listed by the affected provider communities below.

DME: E0486, E0635, E0639, E0676, K0462, L8699, S0395
Laboratories: 89259, 81205, 81281, 81287, 81355
Physician Services: 26418, 59898, 69631, 90662, 99100, 99135, 99140, 99288, 01996, G0452, J1050, J3490, J8499, Q2039, S0316, S0613, S4993, S9083, S9088, S9141 
Vision: S0590, V2702, V2790

Issue resolved 8/3/17

 

Resolved 7/3/17: Claim Denials for Contact Lens Service Codes for EOB 0192 - PA Required 

Claims for the following HCPCS/CPT service codes were denying incorrectly for EOB 0192 – “Prior Authorization (PA) is required for this service. An approved PA was not found matching the provider, member, and service information on the claim.” This is was due to a system error, as these codes do not require a prior authorization. This issue was primarily affecting Physician and Optician provider types.

• V2520

• V2521

• V2530

• 92310

Providers were previously instructed to should submit claims as necessary in order to meet the requirements for timely filing.

Providers are now advised to resubmit affected claims.

Issue resolved 7/3/17

 

Resolved 5/12/17: Optician Claims for Vision Supplies Denying for EOB 0653

Claims for vision supplies, like eye glasses, were denying due to missing vision codes for EOB 0653 – requires manual pricing. These codes were loaded on 5/5/17 and claims were reprocessed by DXC on 5/12/17.

Issue resolved 5/12/17

National Drug Codes Not Appearing in Provider Web Portal Search

Certain National Drug Codes (NDCs) are not appearing when using the search option in the Provider Web Portal. Due to this, providers were unable to submit their claims via the web portal.

If providers suspect a certain NDC to be unavailable in the Provider Web Portal, they are advised to take the following steps:

• First, providers should enter the entire 11-digit NDC to be sure the code is truly unavailable.
• If the code does not appear after searching with the entire 11-digit NDC, providers should email the missing NDC to Colorado.SMAC@state.co.us
• Codes are updated on a monthly basis, so providers are advised to attempt the search again after the 15th of each month.

 

10/25/17: Delivery, Antepartum and Postpartum Care Claims Denied for EOB 1030 when the Place of Service (POS) is 12 (Home)
Claims for procedure codes 59400, 59409, 59410, 59610, 59612, 59614, 59425, 59426, and 59430, billed with Place of Service (POS) 12 – Home, were incorrectly denying for Explanation of Benefits (EOB) 1030 - “Place of Service restriction on proc billing rule.” Home births may be performed by physicians and certified nurse-midwives carrying malpractice insurance that covers home births.
 
Affected claims were reprocessed by DXC 10/27/17.

Issue resolved 10/25/17 

 

Resolved 9/21/17: Claim Denials for Hysterectomy and Sterilization Services for EOBs 6700 and 0675
Claims were previously denying for certain procedure codes for hysterectomy and sterilization services.

Sterilization claims billed for the following codes were denied for EOB 6700 – “Required sterilization form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58554, 55250, 55450, 58600, 58605, 58611, 58661, 58670, 58700, 58720, 58940
• Diagnosis codes: V2622, Z3142

For the procedure codes listed above, a process has now been implemented for sterilization services where if the provider indicates only one side was removed by using the RT/LT modifier, the modifier can be used to indicate the member is not sterile. Providers are advised to resubmit affected claims using the appropriate modifier.

For the diagnosis codes listed above, the requirement to attach a form has now been removed. These fixes will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Hysterectomy claims billed for the following codes were denied for EOB 0675 - “Required hysterectomy form is missing or incomplete. Please resubmit electronic claim with correct attachment.”

• Procedure codes: 58545, 58546, 58940-58960, 59120, 59151

For the procedure codes listed above, the requirement to attach a form has now been removed. This fix will now allow claims billed for any of the codes listed above to bypass the error for which it was previously denied. Claims affected by this issue were reprocessed by DXC on 9/29/17 for dates of service from 3/1/17 to present.

Issue resolved 9/21/17

 

Resolved 9/22/17: Claims Denials for OB Services for EOB 0260
Claims were previously denying for EOB 0260 – “The OB services are billed incorrectly. Refer to the OB billing instructions in the Provider Manual.”
 Claims were reprocessed on 10/19/17.
 Issue resolved 9/22/17
 

Claim Denials for Injections Procedure Codes Q9985, Q9986, Q9989, C9485 and C9489 for EOB 3180 – Procedure Code is Invalid
Procedure codes Q9985 and Q9989 are not being processed for payment. This is causing claim denials for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.” These procedure codes are part of the quarterly HCPCS update. The Department and DXC are currently working on getting the quarterly HCPCS update codes loaded into the Colorado interChange system. Claims will be reprocessed by DXC.
Claims for procedure codes C9485, C9489 and Q9986 were previously denied for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.” Please see below for the resolution and reprocessing status of each procedure code affected by this issue:

• C9485 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• C9489 - Issue resolved on 12/22/17. Claims were reprocessed by DXC on 2/9/18.
• Q9986 - Issue resolved on 4/6/18. Claims were reprocessed by DXC on 4/27/18.
• Q9985 - Issue not yet resolved. Claims will be reprocessed by DXC.
• Q9989 - Issue not yet resolved. Claims will be reprocessed by DXC.

 

Resolved 12/22/17: Women’s Health/Family Planning Claims Denying for Q9984 (Kyleena) for EOB 3180
Procedure code Q9984 (Kyleena) was not being processed for payment. This was causing claim denials for EOB 3180 – “The procedure code is invalid. Correct the procedure code. Refer to the CPT or the HCPCS listing for valid procedure codes.”
 
This procedure code is part of the quarterly HCPCS update.  The Department and DXC are currently working on getting the quarterly HCPCS update codes loaded into the Colorado interChange system.

Claims were reprocessed by DXC on 1/5/18.

Issue resolved 12/22/17

 

Resolved 8/18/17: Women’s Health Family Planning Claims J7297 and J7302 Denying - EOB 1178
Procedure codes J7297 (Liletta) and J7302 (Mirena) were not being processed for payment. This was affecting obstetrics claims returning EOB 1178 – “Service not reimbursable for DOS (dates of service).”

Both procedure codes were part of the 2016 HCPCS update, which was completed on 7/12/17.

Procedure code J7302 (Mirena) is not a valid procedure code after 12/31/2015. Procedure code J7298 should be used in its place.

The issue pertaining to J7302 (Mirena) was resolved on 7/12/17 and the affected claims were reprocessed by DXC on 7/14/17.

The issue pertaining to J7297 (Liletta) was resolved on 8/18/17. Providers are advised to resubmit affected claims for J7297 (Liletta).

Issue resolved 7/12/17 (J7302 – Mirena)
Issue resolved 8/18/17 (J7297 – Liletta)
 

 

Resolved 3/19/17: Accommodation Units for Babies
Claims were suspending for Edit 3033 (Inpatient Units/Covered/Non-Covered Days Conflict). Providers billed the mom’s and baby’s accommodation units correctly and also submitted the Value Code 80 Covered Days accurately. However, the calculation for EOB 3033 was not excluding the baby’s accommodation units as it should.

Affected claims have been recycled by DXC. No further action required.

Issue resolved 3/19/17

Claims Billed for the Professional Component for Radiology and Imaging Services Denying for EOB 1010 – “This Is a Duplicate Item that was Previously Processed and Paid”
Professional claims billed with modifier 26 may be denying for EOB 1010 – “This is a duplicate item that was previously processed and paid” if the separate hospital claim (modifier TC) was paid first.

It was previously announced in the June 2018 Provider Bulletin (B1800417) that the TC modifier will no longer be required on outpatient institutional claims (UB-04) for procedure codes that allow a technical and professional component split. The technical component, not the global service, will be assumed for these codes when billed on the UB-04 claim.

Affected claims will be reprocessed by DXC.

 

Resolved 3/15/18: Incorrect Radiology and Imaging Rates Listed on Fee Schedule

The technical and professional fees for radiology and imaging codes billed with the TC and 26 modifiers were incorrect on the HCPCS Rate Updates Information and Resources fee schedule and in Colorado interChange.

Claims were reprocessed on 4/6/18 and 4/13/18 by DXC.

Issue resolved 3/15/18

 

Resolved 3/23/18: Claim Denials for CPT Codes 92925 and 77085 for EOB 1030 with Place of Service (POS) 22
CPT 92925 was denying for EOB 1030 - “The place of service code is invalid for procedure code”  when billed with POS 22 (Outpatient Hospital); however, the issue was resolved on 2/28/18. Claims for 92925 were reprocessed on 3/13/18.

Claims for CPT 77085 billed with POS 22 were also denying for EOB 1030. The Department and DXC have resolved the issue.

Claims for 77085 were reprocessed 3/23/18 by DXC.

Issue resolved 3/23/18