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A. EVV is a system which electronically verifies that home or community-based service visits occur by documenting six points of data:
An EVV solution may include multiple point-of-care visit verification technologies, such as mobile phone application, telephonic, and web-portal.
A. Section 12006(a) of the 21st Century Cures Act mandates that state Medicaid agencies implement an Electronic Visit Verification (EVV) system for select Home and Community Based Services (HCBS) and State Plan services that require an in-home visit by a provider. States that do not implement EVV will incur a reduction of Federal funding.
A. The 21st Century Cures Act mandates that states implement EVV for Personal Care and Home Health services. Colorado’s implementation will require EVV for required services and additional services that are similar in nature and service delivery. Services types that require EVV include:
A detailed list of services, including procedure and revenue codes, that require EVV in Colorado can be found on our EVV Resources website, listed in the "EVV Program Manual."
A. Yes. The Department requires EVV for all mandated services, regardless if the service occurs in the home or in the community. Most services that require EVV in Colorado may be provided in both the home or community. Billing procedure and revenue codes processed through the State’s MMIS system (DXC interChange) do not differentiate the location of service delivery. Requiring EVV for services provided in the home and the community encourages fluid service delivery and avoids significant changes in service design. The Department is also committed to assuring that services may be delivered without pre-determined locations, preventing barriers to service delivery.
A. The Department has mandated the use of EVV for all affected providers beginning August 3, 2020 to allow providers time using EVV before potentially affecting payments on January 1, 2021.
A. Colorado’s EVV system went live on October 1, 2019, and providers could begin using the State EVV Solution or a Provider Choice System at that time. Using EVV is voluntary until August 3, 2020. The period of time between October 1, 2019 and August 3, 2020 called the Soft-Launch. The Soft-Launch is an opportunity for providers and caregivers to become familiar with EVV before claims integration, test and interface Provider Choice Systems, inform policy and system changes, and help the Department identify and develop supplemental training materials. In order to maximize provider support during the implementation, the Department will be enforcing EVV implementation in a phased process:
August 3, 2020 – EVV is mandated in Colorado. Providers not utilizing EVV must provide a written implementation plan to the Department, upon request.
October 1, 2020 – Providers not utilizing EVV must provide a written implementation plan to the Department, upon request. Submitted claims without EVV will still pay but may be subject to recoupment if no EVV records accompany claims.
January 1, 2021 – Providers not utilizing EVV must provide a written implementation plan to the Department, upon request. All claims that require EVV records must have a valid EVV record or will be subject to denial or suspension before payment.
A. Combining implementation streamlines service delivery for members, mitigates confusion among providers who deliver multiple services requiring EVV, alleviates duplicative training requirements, reduces systems costs for providers who employ their own EVV solution, and effectively utilizes Department resources.
A. The Department has dedicated User Acceptance Testing (UAT) professionals to test scenarios ensuring the State EVV Solution functions based on business requirements. The Department also developed opportunities for stakeholders to participate in the UAT process and provide feedback on specific scenarios that they would like to see tested. The UAT process for the State EVV Solution concluded in October 2019.
A. Yes. The Department will allow all providers the opportunity to work within the State EVV Solution or connect a Provider Choice System to the State Solution before EVV is required for claims processing. The Department refers to the time between when the system is available to providers and when EVV is required for claims processing as the Soft-Launch. The Soft-Launch ensures that providers and direct care workers understand how to correctly use EVV and that providers who use their own EVV solutions have time to configure their systems to be fully operational EVV is mandated. The Department strongly recommends that all providers participate in the Soft-Launch. Technical assistance will be available to providers during the Soft-Launch.
A. The 21st Century Cures Act mandates that states implement EVV for Personal Care and Home Health services. The Code of Colorado Regulations (10 CCR 2505.10 8.001) outlines implementation in Colorado. Colorado’s implementation will require EVV for federally required services and additional services that are similar in nature and service delivery. Services types that require EVV include:
A. The best way to find out is to refer to the EVV Resources website, listed in the "EVV Program Manual." Services not specifically listed in this inclusion list do not require EVV.
A. EVV requested services provided via Telemedicine must collect EVV unless provided in a setting that is exempt from EVV services. For example, Behavioral Consultation in an office (Place of Service 11). For additional information on Telemedicine and EVV, refer to the EVV Resources website, listed in the "EVV Program Manual."
A. The Department has developed the following definition based on federal precedent and stakeholder engagement:
Documentation of live-in caregiver status must be collected and maintained by the provider agency. Live-in caregiver status is established by the member/caregiver relationship and only pertains to relationships where documentation has been provided and approved.
The following services may be exempt from EVV if provided by a Live-in Caregiver. Further information on how to apply for an exemption can be found in Operational Memo 20-051 - EVV Live-In Caregiver Exemption. Live-In Caregiver Attestation Form can be found on the EVV Resources website.
Eligible services for Live-in Caregiver Exemption
Not exempt/Ineligible for Live-in Caregiver Exemption
A. An informational bulletin released by CMS permits states to exempt Live-in Caregivers from EVV if the state chooses. The Department does not require that Live-in Caregivers use EVV and delayed the implementation of EVV to operationalize an exemption for Live-in Caregivers. Individual provider agencies are permitted to require EVV for Live-in Caregivers employed by the agency, if they choose. For further information on the Live-in Caregiver Exemption, please refer to Operational Memo 20-051 - EVV Live-In Caregiver Exemption. Live-In Caregiver Attestation Form can be found on the EVV Resources website.
A. Billing providers may submit claims including both Live-in Caregiver services and services requiring EVV records at the same time. Each claim line must appropriately indicate if the service was provided by a Live-in Caregiver. If the same service is provided by both a Live-in Caregiver and a non-Live-in Caregiver, the units billed to each should be billed on separate claim lines and indicated correctly.
For claims billed using the CMS 1500 billing methodology, Place of Service 99 must be designated for all lines where a Live-in Caregiver has delivered the service. Providers who have previously used Place of Service 99 to indicate information other than Live-in Caregiver designation are advised that this Place of Service has been repurposed to identify services provided by Live-in Caregivers. Utilizing of Place of Service 99 will require proof of Live-in Caregiver status.
For claims billed using the UB-04 billing methodology, Condition Code 23 must be designated for all lines where a Live-in Caregiver has delivered the service.
For further information on the Live-in Caregiver Exemption, please refer to Operational Memo 20-051 - EVV Live-In Caregiver Exemption, under its section Operational Methods of Billing for Live-in Caregiver Services.
A. Federal guidance permits states to exempt Live-in Caregivers from EVV. Colorado will not require that Live-in Caregivers complete EVV. This exemption may or may not apply to the parent of the member, depending on the living arrangement. If a parent is not a Live-in Caregiver for the member receiving care, they will need to complete EVV entries for the member.
A. The Live-in Caregiver Attestation from only needs to be sent to the Department if Part C: Extenuating Circumstance is being requested. Otherwise, retain the form on file at the provider agency. The form must be updated annually or when information on the form becomes outdated. If Part C: Extenuating Circumstance is being requested, please submit your completed form to EVV@state.co.us. For further information on the Live-in Caregiver Exemption, please refer to Operational Memo 20-051 - EVV Live-In Caregiver Exemption.
A. Forms are to be completed before planning to bill for EVV-applicable services using the billing exemption guidelines. Otherwise, up until the time the form is completed and validated, EVV must be submitted for those services billed. For more information, please refer to the Operational Memo 20-051 - EVV Live-In Caregiver Exemption.
A. Yes, the Live-in Caregiver Attestation Form can be completed electronically, including the required signatures.
A. Billing for a Live-in Caregiver will not affect how you currently record timesheets. Continue to have your Live-in Caregiver fill out timesheets as they normally would.
A. Pre-approval of the extenuating circumstances (Part C) is required by emailing the completed form first to EVV@state.co.us. Please send completed Live-in Caregiver Exemption forms for Part C only.
A. The State EVV Solution will utilize two primary technologies for capturing visit information at the service location:
The state will also employ web-based functionality for use by provider agencies.
The State EVV Solution also offers an optional Scheduling Module. No scheduling information is transmitted to the Department, but providers may find the functionality useful in their business practice.
A. No. The Department will not allow or accept biometric data, pictures, video, or voice recordings to identify clients or substantiate Medicaid visit data. Visit data that includes biometric data, pictures, video, or voice recordings is not required and must not be submitted.
A. iPhone users: the application is best viewed on an iPhone 6 and higher, running Minimum iOS version 9.0.
Android users: the application is best viewed on an Android device using Android OS 7.0 (Nougat) or higher, with a minimum OS of Android 5.0 (Lollipop).
A. For MVV in the State EVV Solution, each clock-in and clock-out uses roughly the same amount of data as a text message.
A. Visits will merge automatically if the same direct care worker enters both start time and end time of the service.
A. No, EVV does not require members to obtain a home landline or cell phone. Verification of service through EVV is the responsibility of the provider agency. Technology necessary for EVV should be supplied by the provider or direct care worker.
A member may approve of the caregiver using their personal landline or cell phone for EVV, but it is not required. If a provider encountering a field within the State EVV Solution that requires a member’s phone number and no member number is available, providers may enter (999) 999-9999.
A. Technical specifications for Provider Choice Systems can be found on the EVV Provider Choice Systems page. The Department maintains a list of vendor software versions already integrated with the State EVV Solution. Interface time may be reduced if using a solution already integrated with the State. The Department does not endorse or certify any specific EVV vendor beyond operability and successful data transmission.
A. Data submitted through the State EVV Solution will be stored in the Sandata system and transmitted to both the State’s MMIS (DXC interChange) and Business Intelligence Data Management (BIDM) system. This is the industry standard and complies with federal privacy and security practices.
A. GPS is not required. In the State EVV Solution, the mobile application uses GPS but the telephone option does not.
A. The State EVV Solution will accept GPS coordinates, street addresses, or uniquely identifiable locations. See EVV Program Manual for further details.
A. The Cures Act only requires that location be captured at the beginning and end of a visit, not continuous location collection. The Colorado EVV program will only collect location at the time of clock-in and time of clock-out for each service delivered. For the State EVV Solution, location will be captured via GPS when MVV is used and through Automatic Number Identification (ANI) technology for TVV.
A. EVV data is stored on secure servers that are managed and maintained by Sandata, DXC, and IBM. The Department’s contracted vendors are responsible for ensuring the data meets state cybersecurity and Health Insurance Portability and Accountability Act (HIPAA) requirements.
A. No. The Department has opted to not verify a service location against a member’s home or other pre-determined location.
A. Yes. The State EVV Solution is designed to work across the state. The MVV application can work without cellular service and upload information when service is restored or connected to Wi-Fi by re-opening the application. The TVV option is also available in rural areas when either a cell phone or landline is available. In situations where MVV and TVV are both unavailable, a provider may complete EVV requirements through the Sandata provider portal. Please note that manual entries are subject to increased scrutiny by the Department.
A. Within the State EVV Solution, the client phone number will be entered in the EVV Provider Portal by the provider agency. The system will cross-reference which member is associated with which phone number.
A. No. The EVV State Solution does not require or have the capability for photo submission for service verification. The Department will not allow or accept biometric data, pictures, video, or voice recordings to identify clients or substantiate Medicaid visit data. Visit data that includes biometric data, pictures, video, or voice recordings is not required and must not be submitted.
A. Yes, clock-in is available for late visits via MVV application and TVV. The Scheduling Module is optional for EVV and no information about schedules is transmitted to the Department.
A. No, an EVV record does not bill the Department. Claims will continue to be billed in the DXC Provider Portal. Beginning on January 1, 2021, EVV mandated services will require a corresponding EVV record prior to claims processing.
A. CMS guidance indicates that states must implement thresholds for manually entered and edited EVV. Threshold means an acceptable amount of EVV records that have been added or modified after the time of service. The Department will set thresholds based on Colorado specific performance during implementation period and have targeted conversations with providers that exceed threshold limits.
A. English, Spanish, Russian, Somali, Mandarin Chinese, and Egyptian Arabic.
A. The direct care worker is still responsible for reporting the visit. Visit activity already recorded will be saved until the phone or device regains power. If the visit is still in progress when the phone or device regains power, it is possible that EVV can be recorded correctly. Visits may also be clocked-in via MVV and clocked-out via TVV. If the visit is unable to be accurately recorded the agency administrator may fix visit data within the Sandata Provider Portal. Please note, manually entered visits are subject to Department audit.
A. Services will not be impacted by a direct care worker’s lost device. The provider agency will be able to complete manual entry through the web portal. Any EVV data remaining on the device is encrypted and unable to be accessed without the caregiver logging in. Within the State EVV Solution, direct care workers must log into the Sandata application each time it is used for EVV, preventing unauthorized access to sensitive member data.
A. The Department EVV vendor, Sandata, provides a one-time bulk upload option of members and direct care workers for provider agencies that have more than 80 members. Members and direct care workers that are uploaded outside of this one-time bulk upload will be entered by the provider agency. Please note: the bulk upload process must be done before modifying any records. If a provider agency begins uploading caregivers and members into their account first, the bulk upload process cannot be completed.
Please contact the Sandata support center for this upload. Phone: (855) 871-8780 Email: cocustomercare@sandata.com
A. No. Colorado is implementing EVV through a hybrid approach. The Department implemented and maintains a State EVV Solution that providers may utilize at no cost. A provider may instead choose to implement and utilize the EVV system of their choice. A Provider Choice EVV System must meet the Cures Act requirements and successfully integrate with the State EVV Solution for data transfer.
While providers may utilize the State EVV Solution free of charge, costs associated with purchasing and maintaining a Provider Choice System are the responsibility of the provider. There will be no fee to providers for connecting or transmitting data to the State EVV Solution Data Aggregator.
A. Yes; if the EHR has an EVV component. Colorado is implementing EVV through a hybrid approach, meaning that agencies may use the State EVV Solution or different EVV solution of their choice. If an agency chooses to use a Provider Choice system, the solution must meet the Cures Act requirements and successfully integrate with the State EVV Solution Data Aggregator for data transfer. It is possible that an existing EHR may meet these requirements. The Department recommends agencies contact their vendor for details and work with the Sandata Alternate Vendor support center to assure the EHR will interface correctly. Further information can be found on the Provider Choice Systems Information page.
Sandata Alternate Vendor Support Center:
Email: COAltEVV@sandata.com Phone number: 844-289-4246
A. The Department understands that providers require information on the State EVV Solution to make an informed decision regarding which EVV system to utilize. The Department recommends that agencies evaluate their business needs against capabilities of the State EVV Solution, taking into consideration the fiscal impacts of Provider Choice Systems. For details of the State EVV Solution functionality, review the EVV Agency Provider Participant Training Guide and the EVV Training Supplemental Materials Guide located on the State EVV Solution Provider Information page. For details of technical requirements for Provider Choice Systems, visit the Provider Choice Systems Information page.
A. A current list of the Provider Choice systems that have previously interfaced with Sandata can be found on the EVV website. Utilizing a vendor from this list may reduce interface time. The Department does not endorse any specific vendor.
A. Provider agencies are advised that when EVV is mandated, EVV must be used. The hybrid approach to EVV implementation permits flexibility when choosing which system to utilize. Providers may choose to utilize the State EVV Solution at any time, and if a Provider Choice System is not working the State EVV Solution may be used. Since training and system requirements for the State EVV Solution may differ from that of Provider Choice Systems, the Department recommends that providers plan timelines accordingly to ensure a seamless transition.
Financial Management Service (FMS) vendors for the CDASS program may use the State EVV Solution or a Provider Choice system. However, requirements within the FMS contracts establish guidelines for when a vendor may choose to utilize the State EVV Solution. FMS vendors should refer to their contract for details.
A. Yes. Providers may choose what works best for their agency, caregivers, and members.
A. The Scheduling Module is an optional feature within the State EVV Solution. This allows an administrator to enter scheduled visits for their direct care workers and members. It also allows for provider agency staff to receive alerts if direct care workers are missing scheduled services and if there is a need to send an additional direct care worker out to a member to ensure service delivery. No scheduling information is transmitted to the Department, only visit-related data is.
A. Technical guidance provided by the Centers for Medicare and Medicaid Services (CMS) clarified that the Cures Act requires EVV for services outside of Personal Care and Home Health. When service provision is permitted to be in a member’s home, CMS indicated that services covered under the Home Health authority, except DME, and HCBS services which include an element of Personal Care are also mandated. The Department has also included services that are similar in nature and service delivery to mandated services. This ensures services are delivered to members and streamlines requirements for providers.
A. No. Services will be verified through the State EVV System by using an application on a mobile phone or tablet, telephone call, or Sandata web-portal. The direct care worker should bring required the technology into the member’s home for verification and take it with them when they leave. Provider Choice Systems may use different technology than the State EVV Solution, however the Department is unaware of any Provider Choice Systems that currently utilize stationary devices in the home. Members are encouraged to contact their agency for details.
A. Not necessarily. The purpose of EVV is to meet the mandate as outlined in the 21st Century Cures Act and is not intended to fulfill CDPHE certification or survey requirements. The Department recommends providers continue their current practice for fulfilling CDPHE requirements. Reports may be run from the State EVV Solution that could be used to supplement CDPHE requirements, but it is the providers’ responsibility to assure that all CDPHE requirements are met. Providers may use a Provider Choice System that integrates CDPHE survey or compliance requirements while also collecting and submitting EVV data.
A. A caregiver using the State EVV Solution’s mobile application may view all visits completed for the last 10 days. If using the Provider Choice EVV solution, please confer with your vendor to understand the usage of their technology. CDASS utilizes EVV systems provided by the FMS vendors; please check with your FMS vendor specifically to understand how their system may be accessed.
A. On the Sandata application, caregivers can reset their password by clicking "Forgot Password" on the Login screen and answering security questions set up during the onboarding process. If unsuccessful, attendants should contact their Agency for password assistance. Caregivers using a Provider Choice system should contact their provider agency or vendor for instructions on how to reset the password or unlock application.
A. EVV data is only visible to caregivers, agency-designated administrators, and the Department of Health Care Policy & Financing.
A. Yes. If the app is deleted from the device, the cached data collected in offline mode is removed.
A. To prepare for EVV implementation providers should learn about EVV requirements, decide whether they will utilize the State EVV Solution or a Provider Choice EVV system, and complete mandatory training.
In addition, the Department recommends that provider agencies:
A. In most situations, compliance with EVV requirements is the responsibility of the provider agency. The impact on most members will be minimal and no preparation is needed. However, CDASS members/authorized representatives employ the direct care worker and as an employer will need to learn about EVV requirements and complete training offered by their selected Financial Management Services (FMS) vendor. Additional details for CDASS members will be communicated by FMS vendors.
A. The State EVV Solution is WCAG 2.0 certified. As a condition of the Provider Agreement, providers must comply with all state and federal ADA laws, this includes their EVV solution.
A. Yes. The implementation of EVV does not change the format or location of service delivery. Individuals will continue to receive services per their service plan and existing program rules.
A. The member’s emergency care comes first. A visit can be manually entered or edited by the agency administrator in the provider portal if EVV was not able to be captured at the time of visit.
A. The Scheduling Module is an optional feature in the State EVV Solution. The caregiver is responsible for reporting EVV when care is delivered, whether scheduled or not.
A. If there are two clients in the same home, the attendant will choose which client they are providing services to. If the service pertains to both, the attendant will be able to clock in separately for each individual or provide a group service, if appropriate.
A. Within the State EVV Solution, an agency administrator may complete visit maintenance in the Sandata Provider Portal. The administrator will enter the missing data and select a reason code on why a manual entry was done. Manual entry may be entered on a case by case basis. Please note that these entries are subject to increased scrutiny by the Department.
A. Clocking-in and clocking-out will require less than one-minute for MVV or TVV within the State EVV Solution. Users have reported the MVV solution is slightly quicker.
A. The State EVV Solution can record multiple visits to a member per day. Each direct care worker has their own unique identifier and EVV records created by that identifier are direct care worker specific. The State EVV Solution does not limit the number of services a member can receive in one day.
A. The Department does not require that Medicaid members sign or verify services in the EVV solution. Provider agencies may require verification of service provision outside of EVV.
A. Behavioral health is a very broad field and only some services require EVV. To see if services you provide require EVV, please refer to the EVV Program Manual.
A. Caregivers don't need a Medicaid ID to submit EVV records. Caregivers will just need their login credentials to sign into the chosen EVV technology and submit EVV records through MVV, TVV, or web-portal.
A. No. EVV service groupings were created for caregiver ease of use when clocking-in and clocking-out for EVV. The Department maintains a Crosswalk of Codes of all individual billing codes to the EVV service groupings, assuring that a grouped service codes are matched with an individual service submitted on a claim.
A. Yes. This allows for information sent to the interChange from the Data Aggregator to be the same across any system a provider may choose.
A. The Department does not intend for the implementation of EVV to impact current billing rules. Providers that span bill or bill for more than one service per day should continue with current practices.
A. Travel time billing will be discontinued throughout Colorado effective January 1, 2021. You can learn more about the changes, rebased rates, and how they may impact you in the HCPF Policy Memo 20-008.
A. Claims are still billed within the DXC Provider Portal. The claim will process as usual including verification against existing claim edits. If the service type requires EVV and EVV present, EOB3054 will be generated indicating EVV is missing. Prior to January 1, 2021 an EOB3054 code should be used as a marker that EVV is required for the claim. After January 1, 2021, if EOB3054 is present, the claim is subject to denial.
A. State Plan Telemedicine services should be billed with Place of Service 02 which requires EVV if the service would require EVV when delivered in the home. HCBS Telemedicine services should be billed as usual and EVV collected. Further information is available in the EVV Program Manual.
A. Compliance with EVV requirements is the responsibility of the provider agency. To prepare for EVV implementation, providers should learn about EVV requirements, decide whether they will utilize the State EVV Solution or a provider choice EVV system, and complete mandatory training.
A. In most situations, compliance with EVV requirements is the responsibility of the provider agency. The impact on most members will be minimal and no preparation is needed. However, if a member utilizes CDASS, preparation will be necessary. CDASS members/authorized representatives employ the direct care worker, and as an employer will need to learn about EVV requirements and complete training offered by their selected Financial Management Services (FMS) vendor. Additional details for CDASS members will be communicated by FMS vendors.
A. Training is mandatory for providers who utilize either the State EVV System or a Provider Choice system. Successful training completion results in administrative log-in credentials, which are used to access the State EVV Solution or Data Aggregator. Prior to the launch of the EVV system in October 2019, in-person classroom and instructor-led webinar trainings were hosted by the Department and our EVV vendor. The self-paced eLearning is the training modality currently available and will remain available throughout the life of the EVV program. This training format is available for multiple staff members within the agency. Please note, that the first staff member to complete the training will initiate the release of log-in credentials.
Training for State EVV Solution users can be found on the State EVV Solution Information page.
Training for Provider Choice system users can be found on the EVV Provider Choice Systems Information page.
A. Training materials cover administrative and direct care worker functions within the State EVV Solution and how to utilize the Data Aggregator. The Department has and continues to collect stakeholder feedback on additional training materials that would be helpful to stakeholders. The Department is not coordinating training efforts for direct care workers or Provider Choice systems. This training is the responsibility of provider agencies.
A. Yes. Training is mandatory for State EVV Solution users and Provider Choice System users to receive log-in credentials to the Sandata Provider Portal of the State EVV Solution and Data Aggregator.
A. No. Completing State EVV Solution training or Data Aggregator training generates log-in credentials for a provider agency. Each provider agency is only allowed one set of credentials per Provider Medicaid ID; therefore, the agency must choose which training to complete based on their EVV system. The Data Aggregator training is required for Provider Choice Systems.
A. No. At this time, Department offered training is for provider agencies and provider agencies are responsible for training direct care workers. Per stakeholder request, the Department has developed additional State EVV Solution reference training materials for direct care workers.
A. Self-paced trainings are always accessible and may be accessed by providers. State EVV Solution training is located on the EVV webpage here. Provider Choice System training is located on the EVV webpage here. In addition, the training guide, the Colorado addendum, and a recording of a webinar training series is available on the website.
A. The training provided by the Department is free of cost. While training is mandatory to receive log-in credentials, the provider agency will be responsible for deciding how staff will be compensated for attending training. The Department will not reimburse expenses incurred for training.
A. A Welcome Kit should be sent after training is completed. If a Welcome Kit was not received, please contact the Sandata Help Desk at 855-871-8780 or CO-HCPF-EVVProviderHelpdesk@etraconline.net. If they are unable to help you, please reach out to evv@state.co.us with the ticket number.
A. No. Please contact the Sandata Help Desk at 855-871-8780 or CO-HCPF-EVVProviderHelpdesk@etraconline.net and they will approve your credentials without going through training for each agency.
A. Technical specifications for Provider Choice Systems can be found on the EVV Provider Choice Systems Information Website. The Department will maintain a list of vendor software versions already integrated with the State EVV Solution for reference. The Department will not certify any specific EVV vendor beyond operability and successful data transmission.
A. No. Colorado has implemented EVV through a hybrid approach. The Department implemented and maintains a State EVV Solution that providers may utilize at no cost. A provider may instead choose to implement and utilize the EVV system of their choice. A Provider Choice EVV System must meet the Cures Act requirements and successfully integrate with the State EVV Solution for data transfer. While providers may utilize the State EVV Solution free of charge, costs associated with purchasing and maintaining a Provider Choice System are the responsibility of the provider. There will be no fee to providers for connecting or transmitting data to the State EVV Solution.
A. If an agency chooses to use a Provider Choice System, the solution must meet Cures Act requirements and successfully integrate with the State EVV Solution for data transfer. It is possible that an existing EHR may meet these requirements. The Department recommends agencies contact their vendor for details and work with the Sandata support center to assure the EHR will interface correctly.
Sandata Support Center:
Phone: 844-289-4246 Email: coaltevv@sandata.com
A. A current list of the Provider Choice systems that have been interfaced with Sandata can be found on the EVV website. Utilizing a vendor from this list may reduce interface time. The Department does not endorse any specific vendor.
A. The hybrid approach to EVV implementation permits flexibility when choosing which system to utilize. Providers may choose to utilize the State EVV Solution at any time. Since training and systems requirements for the State EVV Solution differ from that of Provider Choice Systems, the Department recommends that providers plan timelines accordingly to ensure a seamless transition. Provider agencies must comply with all Department timelines, regardless of implementation progress with Provider Choice interfacing. Provider Agencies may use the State EVV Solution until their interface is complete to remain in compliance.
A. Please review two technical specification documents posted on our EVV Provider Choice Systems Information webpage with your EVV vendor:
The provider agency and EVV vendor need to complete interface testing. The length of this process varies and may take two to six months depending on the provider choice system. Please refer to the EVV Provider Choice Systems Information page for further information.
A. Providers should contact Sandata at 844-289-4246 or COAltEVV@sandata.com to begin the process of connecting to a Provider Choice System. Technical specifications for Provider Choice systems wishing to connect to the Data Aggregator can be found on the EVV Provider Choice Systems Information page.
Provider Choice System users are also required to attend training prior to receiving log-in credentials to the Data Aggregator. A link to register for this training is available on the EVV website. Upon completing training and successful interface testing, Provider Choice Systems will be able to successfully connect to the Data Aggregator.
A. Provider Choice Systems are required to meet Cures Act requirements and interface with the State EVV Solution through the Data Aggregator. If a Provider Choice System is unable to interface with the Data Aggregator, no EVV information will be transmitted to the Department. The Department’s EVV vendor will work with providers on a case by case basis when a Provider Choice System is unable to interface with the Data Aggregator. In instances where interfaces are not possible, providers can choose to utilize the State EVV Solution or a different Provider Choice System.
A. Please visit the CMS Electronic Visit Verification website for further information.
A. The State EVV Solution vendor; Sandata, offers a call center for Colorado EVV users. If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution.
Phone: 855-871-8780 Email: cocustomercare@sandata.com
A. The State is very interested anytime the Help Desk is not able to assist you. Please forward information on the correspondence, including ticket numbers to EVV@state.co.us.
A. The Department incorporated stakeholder feedback throughout the design of State EVV Solution. Each subcommittee has developed a list of recommendations for the Department to consider for system design and policy decisions. For example, stakeholders asked that the Department not verify a service location against a member’s home or other pre-determined location. The Department thoughtfully considered this recommendation and ultimately agreed that predetermined locations could create an undue burden on a member’s ability to receive services in the community. This is just one of many examples of how stakeholder feedback has been incorporated into the design of the State EVV Solution.
A. The Department shall make reasonable modifications to policies, practices, and procedures to avoid discrimination on the basis of disability, unless a modification would fundamentally alter the nature of the program, service, or activity or a modification causes undue burden. To request a reasonable modification, please follow the process outlined at this link: www.colorado.gov/hcpf/americans-disabilities-act
Visit the Colorado EVV Website Attend an EVV Stakeholder Meeting Sign up for the EVV Newsletter Email us at EVV@state.co.us
Page updated November 6, 2020
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