Electronic Visit Verification Contacts

Pathway Method Purpose Prepare Before
Contacting
Expected Initial
Response Time

EVV Help Desk

1-855-871-8780 / COCustomerCare@sandata.com

Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts

Nothing needed

Phone: As soon as connected / Email: within two business days

Gainwell Technologies (Billing) Help Desk 1-844-235-2387

Provider billing or claims processing questions

Nothing needed

As soon as connected

HCPF EVV Inbox

EVV@state.co.us

Dept. approval of Live-in Caregiver exemption, Policy and Program answers, Escalations from other support methods

Live-in Caregiver Documentation for review, Help Desk documentation (Call number, who you talked to, etc.)

Within a week

Other Resources