COVID-19 Information for Health First Colorado and CHP+ Providers and Case Managers

Thank you for serving Health First Colorado (Colorado's Medicaid Program) and Child Health Plan Plus (CHP+) members. The Department knows providers will have many questions about COVID-19 and will post updates on policies, codes and other important information to providers on this site. Communications will continue to be sent out via bulletins and newsletters. Please sign up for updates on the Provider News web page.

For information about COVID-19 in Colorado, refer to the Department of Public Health & Environment website. This website includes special resources for health care providers on Patient Evaluation, Testing, Personal Protective Equipment and many more topics. 

The below resources are additional guidance as it relates to Health First Colorado and CHP+ providers.

COVID-19 Updates

A weekly newsletter for providers, case managers, and county and eligibility partners.
COVID-19 Newsletters

General Resources

System & Billing Guidance

This information has also been posted on the Known Issues web page under Hospital-General, Independent Lab and Physician Services/Clinics.

Guidance for HCBS Providers and Case Managers

Questions related to HCBS case management and service provision may be submitted to:

COVID-19 Frequently Asked Questions For HCBS Providers

Updated April 2, 2020 - Please check back here regularly for up-to-date information. You can also sign up for our COVID-19 newsletter.

Guidance Memos

Long-Term Services and Supports Webinars and Memos

The Department of Health Care Policy & Financing (Department) knows LTSS stakeholders and providers have many questions about COVID-19 and its implications for service delivery, case management, payment, operational changes, etc. and would like to invite interested parties to participate in an informational webinar to address these questions.

Contact Information for Providers

For local public health agencies and healthcare providers only:

From Monday through Friday, 8:30 a.m.- 5:00 p.m., please call 303-692-2700.
For after-hours, holidays, and weekends, please call 303-370-9395.

For general questions about COVID-19:
Call CO-HELP at 303-389-1687 or 1-877-462-2911.
Email for answers in English.

Contact the Provider Services Call Center for billing questions.