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Apply for coverage, make changes to your account, and check the status of an application on the PEAK website. See our PEAK Guides for detailed help with common tasks.
You can also download the PEAKHealth mobile app to keep your information up to date and find a doctor or dentist right from your phone.
If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat or email the PEAK Technical Support Center:
Need help? Did you know you can:
Find information on Health First Colorado (Colorado's Medicaid Program) benefits and get quick answers to your Frequently Asked Questions.
Learn how to request a Health First Colorado card.
Find a nearby doctor, dentist, pharmacy, or other medical provider on our Find a Doctor page.
Get free around-the-clock access to medical information and advice by calling Health First Colorado's Nurse Advice Line at 1-800-283-3221.
If you still need help:
To get in-person help please visit your county of residence's Department of Human Services or a local application assistance site.
They can help you with:
To get help by telephone please call your county of residence's Department of Human Services or a local application assistance site.
Current Health First Colorado (Colorado's Medicaid Program) members have the option to call the Member Contact Center.
Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411
When you call you will need the member's Health First Colorado ID number, date of birth, and the last 4 digits of the member's Social Security Number.
The member Contact Center's operational hours are Monday through Friday from 8 a.m. – 4:30 p.m. except during staff meetings on Fridays from 2:30 to 3:30 p.m. and for all state holidays.
New Saturday Hours: We're here to help! If you need help applying for Health First Colorado or Child Health Plan Plus (CHP+), or if you are a current member and need to update your case, call your county human services department Monday through Friday. We've also expanded our member call center hours to help with these questions from 8 a.m. to noon Saturdays by calling 1-800-221-3943 and pressing 1 (or 711 for State Relay).
Chat with an agent by logging in to PEAK and selecting "Live chat about health benefits" under Online Assistance in the top menu. Live chat is available Monday through Friday, 12:30 p.m. - 4:30 p.m.
You can also ask a question anytime by logging in to PEAK. Select Communications in the left sidebar menu, then click the Ask a Question tab. You will see a response to your question on the Ask a Question page within seven days.
If you are a Provider, please see For Our Providers or contact our fiscal agent DXC Technology at 1-844-235-2387 from 7 a.m. to 5 p.m. Monday, Tuesday & Thursday and 10 a.m. to 5 p.m. Wednesday & Friday.
General Contacts
NOTICE: The Department's office at 1570 is currently closed to the public due to COVID-19 concerns. Get more information.
Colorado Department of Health Care Policy & Financing1570 Grant Street · Denver, CO 80203-1818Phone: (303) 866-2993 · Fax: (303) 866-4411Visit HCPF
Help us stop fraud: Report Provider Fraud or Member Fraud.
Media Inquiries: Contact Marc Williams
Alert: Due to the 3/26/2020 Work-from-Home Executive Order issued by Governor Polis, the Department asks that CORA requests be submitted via email or portal if possible. CORA requests submitted by regular mail or fax may be delayed.
CORA Officer Department of Health Care Policy & Financing 1570 Grant St. Denver, CO 80203 Fax: 303-866-3552 E-mail: kathy.snow@state.co.us
CORA Public Records Portal
The CORA Officer will respond and advise you when the requested records will be available for your inspection. Records are usually available within three days. The three-day timeframe begins when the CORA officer or custodian receives the request (see CORA FAQs for more information). You may also request a copy of the records. The following fees may apply:
If, by prior arrangement, you elect to receive copies of requested documents, you may pay in advance by cash or check payable to the Department of Health Care Policy & Financing. You may pay by credit card if you create an account and submit your request through the portal. We require payment prior to receiving copies of documents.
Reference: C.R.S. Section 24-72-201, et seq.
Americans with Disabilities Act (ADA)/Section 504
The Governor's Citizen Advocate may be able to help you resolve issues and learn about your benefits. The Governor's Citizen Advocate works closely with the Governor's office, citizens, and the Department. If you have been unable to receive the help you need through our customer service center or your case manager, please contact the Governor's Advocate.
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