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Member Contacts

On this website you can:

If you need in-person assistance, we encourage you to visit your county of residence's Department of Human Services or a local application assistance site.


If you still need assistance, you can call or email one of our Medicaid Customer Contact Center agents. They can help you with:

  • Questions about your benefits and co-payments

  • Questions or issues with bills you may be receiving

  • How your provider can submit a Prior Authorization Request

  • Where to go to get the help you need


How To Reach the Medicaid Customer Contact Center

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call, you will need:

  • the member's Medicaid ID number
  • the member's date of birth (DOB)
  • the last 4 digits of the member's Social Security Number (SSN)

Customer Contact Center Office Hours: Monday - Friday 7:30 a.m. - 5:15 p.m.
The Contact Center is closed for staff meetings on Fridays from 10 a.m. - 11 a.m.
Our entire office is closed for state holidays.


Send a message to the Medicaid Customer Contact Center.


Provider Contacts

If you are a Provider, please see For Our Providers or contact our fiscal agent Xerox State Healthcare at 1-800-237-0757 from 8 a.m. to 5 p.m.


General Contacts

Colorado Department of Health Care Policy & Financing
1570 Grant Street · Denver, CO 80203-1818
Phone: (303) 866-2993 · Fax: (303) 866-4411
Visit HCPF


Help us stop fraud!

Help us stop fraud: Report Provider Fraud or Member Fraud.


Media Inquiries: Contact Marc Williams


Americans with Disabilities Act (ADA)/Section 504


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