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Member Contacts

On this website you can:

 
 

If you still need help:

Get In-Person Help
In Person

To get in-person help please visit your county of residence's Department of Human Services or a local application assistance site.

They can help you with:

  • Applying for Health First Colorado benefits
  • Questions about your benefits and co-payments
  • Questions or issues with bills you may be receiving
 
Get Help Via Telephone
By Phone

To get help by telephone please call your county of residence's Department of Human Services or a local application assistance site.

Current Health First Colorado (Colorado's Medicaid Program) members have the option to call the Customer Contact Center.

Toll Free: 1-800-221-3943 | State Relay: 711 | Fax: 303-866-4411

When you call you will need the member's Health First Colorado ID number, date of birth, and the last 4 digits of the member's Social Security Number (SSN).

Customer Contact Center Office Hours: Monday - Friday 7:30 a.m. - 5:15 p.m.
The Customer Contact Center is closed for staff meetings on Fridays from 10 - 11 a.m. and for state holidays.

Get Help Via Email
By Email
 

To get help by email current Health First Colorado (Colorado's Medicaid Program) members can send a message to the Customer Contact Center.

 
 
 
 
 
 
 

Provider Contacts

If you are a Provider, please see For Our Providers or contact our fiscal agent Xerox State Healthcare at 1-800-237-0757 from 8 a.m. to 5 p.m.

 
 
 

General Contacts

Colorado Department of Health Care Policy & Financing
1570 Grant Street · Denver, CO 80203-1818
Phone: (303) 866-2993 · Fax: (303) 866-4411
Visit HCPF

 

Help us stop fraud!

Help us stop fraud: Report Provider Fraud or Member Fraud.

 

Media Inquiries: Contact Marc Williams

 
 

Americans with Disabilities Act (ADA)/Section 504

 
 

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