Contact Us

We’re here to help you. Please select the option that suits you the best ...

Jump to Member ContactsJump to Provider ContactsJump to General Contacts

Member Contacts
 

On this website you can:

  • Find information on general Medicaid benefits, Medicaid co-pays, applying for benefits, and more on our Frequently Asked Questions page.

  • Learn about program-specific benefits on our Program Snapshots page.

  • Apply for coverage, make changes to your account, and check the status of an application on the PEAK website.

  • PEAKHealth mobile appDownload the PEAKHealth mobile app to keep your information up to date and access health information right from your phone.

If you need in-person assistance, you can visit your county of residence's Department of Human Services or a local application assistance site.

 

If you still need assistance, you can talk to one of our Medicaid Customer Contact Center agents. They can help you with:

  • Questions about your benefits and co-payments

  • Questions or issues with bills you may be receiving

  • How your provider can submit a Prior Authorization Request

  • Where to go or who to talk with to get the help you need

Our Contact Center agents can also help you use the Provider Search tool and tell you what type of doctor you might need.

 

How to reach the Medicaid Customer Contact Center:

 

Toll Free: 1-800-221-3943 | TDD: 1-800-659-2656 | Fax: 303-866-4411

When you call, you will need:

  • the member's Medicaid ID number
  • the member's date of birth (DOB)
  • the last 4 digits of the member's Social Security Number (SSN)

Customer Contact Center Office Hours: Monday - Friday 7:30 a.m. - 5:15 p.m.
The Contact Center is closed for staff meetings on Fridays from 10 a.m. - 11 a.m.
Our entire office is closed for state holidays.

 

Send a message to the Medicaid Customer Contact Center.

 
 
 
 
 
 
 

Provider Contacts

If you are a Provider, please see For Our Providers or contact our fiscal agent Xerox State Healthcare at 1-800-237-0757 from 8 a.m. to 5 p.m.

 
 
 

General Contacts

Colorado Department of Health Care Policy & Financing
1570 Grant Street · Denver, CO 80203-1818
Phone: (303) 866-2993 · Fax: (303) 866-4411
Visit HCPF

 

Help us stop fraud!

Help us stop fraud: Report Provider Fraud or Member Fraud.

 

Media Inquiries: Contact Marc Williams

 
 

Americans with Disabilities Act (ADA)/Section 504

 
 

Website Feedback