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CIRS will not save if one of the following applies:
Bus will not acknowledge new password as correct. This is due to using a browser other than Internet Explorer. Please use only Internet Explorer when accessing the BUS
Blue error screen will appear when saving Transition Plan page. The text limit in most boxes in the transition plan is 150 characters. Please check any large text amount entered and limit the characters to under 150. Page should save.
Clients not appearing on report and quick link. Clients not showing correct status.
Reported: June 1, 2015
Log Notes are being duplicated. The Log Notes Detailed Report should help identify duplicate log notes generated by the BUS. Additionally the Department will send out a monthly report identifying possible duplicates for your agency. OIT is working on a solution to stop the duplicate log notes from being generated.
The BUS is randomly generating duplicate Service Plans and Assessments. OIT is deleting those duplicates on Thursday evenings. If you identify a duplicate service plan or assessment that has not been deleted after the process runs on Thursday night, please contact Rhonda Johnson.
We are currently working merging of the duplicate clients. Please submit a BUS tracker if you identify a duplicate client in the BUS. If you have any questions about the duplicates, please contact Rhonda Johnson.
Services page not appearing. Refresh screen with F5 or clear internet cache.
Reported: May 4, 2015
The BUS is designed to work with Internet Explorer. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
Denial explanation and rule are not showing up in LTC 803 printable copy. See Work-around solution.
Reported: March 10, 2016
Bridge users were unable to save PETI worksheets in the Bridge. When attempting to save a PETI worksheet, the following error appeared: “Room and Board Rate is only allowed to have 2 decimal places.”
Issue resolved 11/21/18
Reported: November 16, 2018
Users have experienced problems saving a CIR if there is a Facility Address that is longer than 50 characters. Also, if an apostrophe is used in the Facility name, this will cause the CIR not to save (ie. St. Anthony's) please do not use apostrophes in the CIR entry.
*** Please make sure that you are using Internet Explorer when entering a CIR ***
Reported: October 11, 2016
The PDF & HTML print functionality is not working currently. We hope to have it working very soon.
Reported:June 7, 2016
Resolved: June 8, 2016
Changing the Living Situation under Client Information is not saving.
Reported: August 24, 2016
Resolved: August 29, 2016
When a CM enters a Log Note with certain wording, the BUS is giving an error and not saving the Log Note. We have found the cause of this problem and it should be fixed very soon.
Reported: June 7, 2016
Log Notes are supposed to be available in the Log Notes Report within 24 hours, but the report is updating slowly and sometimes taking 2-5 days to update.
The referral client information is not copying, but it can still be entered manually and saved - A fix will be implemented in the near future
Reported: October 23, 2016
When entering data into the BUS, it is best to try and not use puncuation and special characters as many of them cause problems when the BUS tries to save the data into the database tables.
Reported: November 30, 2016
There is a new method to open encrypted e-mail from the state. External e-mail recipients must use the "One Time Passcode" method to access the e-mail.
Reported: April 11, 2016
Date picker is not functioning, please enter date manually
Reported: May 5, 2015
Agencies are experiencing a problem when clients are transferred and a revised Service Plan is required, the drop down for the Assessments is not displaying the Assessments that were input by the transferring agency. Until this issue is resolved, please contact Rhonda Johnson to have the correct Assessment selected in the Revised Service Plan.
Resolved: October 23, 2019
If you are experiencing an issue you do not see here, please contact your Agency Administrator who will create a BUS Tracker or send an email to Rhonda Johnson.