Jump to navigation
Resolved 9/27/18: Users Unable to View Second Page of Services for PPA Line
Bridge users were experiencing an error when attempting to view the second page of services on a Pre-Prior Authorization (PPA) line item.
Issue Resolved 9/27/18
Resolved 7/20/18: Users Unable to Inactivate a PPA Line
Previously, the Bridge did not allow users to inactivate a line of a Pre-Prior Authorization (PPA).
Issue resolved 7/20/18
Resolved 8/31/18: Average Daily Cost Calculation Result Not Displaying
The Average Daily Cost (ADC) calculation result did not appear in the display for Prior Authorizations (PAs), which were either converted from the legacy system, created prior to 1/10/18, or modified after 1/10/18. As a workaround until this issue was resolved, case managers were advised to calculate the ADC result independently.
This issue did not affect PAs created after 1/10/18.
Issue resolved 8/31/18
Resolved: PA Submission Issues for Home Modification Procedure Code S5165
Case managers submitting PARs including home modification procedure code S5165 may have recently experienced incorrect calculation methods due to the benefit plan not having the code set up correctly in the Colorado interChange.
The home modification procedure code S5165 is billed at a certain rate per 2 units for the following waiver types:
The home modification procedure code S5165 is billed at $1 per unit following waiver types:
This issue has been resolved and case managers are advised to revise impacted PAs and communicate changes to necessary providers.
Resolved 9/14/17: Viewing HCBS PARs in the Colorado interChange System
Providers were previously unable to view a member’s Prior Authorization Request (PAR) status in the Provider Web Portal. This issue has now been resolved. The Department and DXC Technology (DXC) have implemented a system enhancement to the Colorado interChange to allow providers to view a member’s PAR status in the web portal.
Note: PARs that are visible in the web portal are finalized PARs in the interChange. PARs that are in process in the Bridge cannot be viewed through the web portal.
Please be reminded that case managers are responsible for providing necessary information about approved PARs to authorized providers. This has been the traditional process, and should continue to be followed by case managers.
Please review these additional guidelines:
Please be aware we sent an email to HCBS providers and instructed them to reach out to their case managers for information about approved MMIS PAs.
Issue resolved 9/14/17
Inactive Lines Updated to Approved Status
Currently, inactive lines in PARS are still being updated to approved status even though the lines were not updated.
Resolved: Units from Inactive Lines Counted Against the Service Limits/Threshold
Units from inactive lines in PARs were being counted against the service limits/threshold. This issue has now been resolved.
Resolved: Duplication of PARs in the Bridge
Existing PARs were erroneously duplicated in the Bridge. This issue has now been resolved. The following workaround was previously provided: When doing amendments, Case Managers should manually update the amendment status.
Resolved 9/4/19: Member’s Gross Income Populating as “0” in Post-Eligibility Treatment of Income (PETI) Worksheet
PETI worksheets were populating “0” in the member’s gross income field.
As a work around until this issue was resolved, case managers were advised to enter the member’s gross income in the appropriate field and then click “calculate.” Case managers could use the member’s gross income from the latest PETI worksheet to enter in the new worksheet.
Issue resolved 9/4/19
Resolved 9/4/19: Incorrect Benefit Plan Reflected in Post-Eligibility Treatment of Income (PETI) Worksheet
PETI worksheets created prior to implementation of “PETI by Program” on 7/3/19 were displaying “PACE” under the Current Benefit Plan.
Case managers were advised that they did not need to correct the Current Benefit Plan. If necessary, case managers should have been able to end any of the older PETI worksheets.
Resolved 11/21/18: Post Eligibility Treatment of Income (PETI) Worksheet Not Saving Due to Room and Board Rate Error
Bridge users were unable to save PETI worksheets in the Bridge. When attempting to save a PETI worksheet, the following error appeared: “Room and Board Rate is only allowed to have 2 decimal places.”
Issue resolved 11/21/18
Resolved 9/25/18: PETI Worksheet End Date and Calculated Day of Service
The Bridge did not allow a user to change the PETI Worksheet end date and Calculated Day of Service.
Issue resolved 9/25/18.
Printed PETI Form Displaying Incorrect Information
When printing the PETI form, the following fields display incorrect information:
The Department and Gainwell Technologies are aware of the issue and are working to resolve it. As a workaround, case managers should capture the necessary data in a blank Microsoft Excel worksheet and use the HCPF Excel spreadsheet to determine rates and update the PAR.
Duplicate PETI SLP Provider Name on PETI Form
When creating a PETI form for the PETI SLP, the SLP provider name is displayed twice, each instance with a different rate. The Department and Gainwell Technologies are aware of the issue and are working to resolve it. As a workaround, case managers should select, by trial and error, a displayed SLP Provider until you get the correct rate.
Sync Button Must Be Clicked to Save Prior Authorization Changes
Revisions and other changes to PARs are not being saved to the Bridge because the sync button is not being clicked. Case Managers are reminded to click the “Sync” button or else information entered will be lost.
DXC will be automating the sync function so Case Managers are not required to click the “Sync” button in order for information to be saved.
Error Messages Not Showing on All Line Items
Error Messages are not showing on all line item(s) and preventing PPA submission. There is no currently work around.
RESOLVED 2/28/18: Inactive Submit PPA Button
The Submit PPA button is intermittently inactive (grayed out) when the “Check Limits” button is selected. This issue is preventing the Case Manager from submitting the PPA.
Resolved 9/25/18: Waiver Rate Discrepancy
There was a discrepancy between the rates in the Bridge and the current fee schedule for all waivers except CHCBS and CHRP.
Issue resolved 9/25/18
Bridge PPA Information Page Printout Header Separated from Notes: Cosmetic Error Only
The Bridge PPA Information print out is displaying the header on the first page and the notes on the next page.
Unable to Sort by Last Name for PPA Search by Cert Start/Cert End Dates
When conducting a PPA Search by Cert Start Date/Cert End Date, users are unable to sort by last name. As a workaround, users should search using PPA#, PA#, client name or other identifiable and searchable information. Users may research client information in the BUS or by contacting the Gainwell Technologies Call Center.
Error Message Not Showing on all Line Items
Manual Sync Update
Currently, the Sync update/option is manual and not automatic. The Department and Gainwell Technologies are aware of the issue and are working to resolve it. As a workaround, case managers must click Sync to manually update the data.