Benefits Utilization System (BUS) Updates
Welcome to the BUS Stop
Here all Benefits Utilization System (BUS) and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements and known issues for all of your BUS and Bridge needs. Common BUS and Bridge users are Case Management Agencies and Regional Accountable Entities (RAE).
BUS Contact: Rhonda Johnson at email@example.com or 303-866-6268
**Update 2/20/2019 7:00am***A fix was implemented 2/19/2019 for the Log Notes and Program Area. Case Managers should be able to enter log notes and a Program Area without any issues this morning, 2/20/2019. If a client does not have a waiver program selected in the Service Plan, this issue might arise for the next couple of days in other areas until OIT is able to fix the remaining BUS pages. This issue should only arise on pages where the BUS will generate a system log note upon Save. We are working to get these other pages completed in the next couple of days. Thank you for your patience.
2/19/2019 8:20am We are aware of issues while saving Log Notes and Program Areas. We are working with OIT to have this issue resolved as soon as possible. Thank you.
Log Notes Update The BUS will become unavailable at 6:00pm on Friday, February 15, 2019 for the implementation of several log notes enhancements. The BUS should be available again at 1:00pm on February 17, 2019. If you have any questions regarding BUS unavailability, please contact Rhonda Johnson. We apologize for any inconvenience this might cause.
The 3rd Party System User Access Request Form was updated on 2/13/2019. Please use the link below for the most up-to-date form for your access applications.
A new email box has been designated for 3rd Party User Access Forms. For all BUS and Bridge applications, please send to:
This includes New Users, Modifications, Revocations, and Reinstatements.
The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
The Department of Health Care Policy & Financing (the Department) and its fiscal agent, DXC Technology (DXC) uses the email software Constant Contact to communicate with stakeholders.
The Department sends many program and policy related newsletters through various subscription lists. You can sign up for Department emails here.
DXC sends information related to the Colorado interChange, Bridge and other billing information. DXC also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for DXC emails, by provider type (select case manager for news on the Bridge) here.
If you receive emails you no longer wish to receive, simply click “unsubscribe” at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and DXC publications.
- Third Party System User Access Request Form – Required for new user access, changing user details, including level of access, or to revoke access for existing users to the BUS/Interchange/Bridge