Benefits Utilization System (BUS) Updates

Welcome to the BUS Stop

Here all Benefits Utilization System (BUS) and Bridge users can stay up-to-date on current BUS and Bridge updates and information. There are related contacts, announcements and known issues for all of your BUS and Bridge needs.  Common BUS and Bridge users are Case Management Agencies and Regional Care Collaborative Organizations.

BUS Contact: Terry Burnham at or 303-866-6240

Bridge Contact: DXC Help Desk at 

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BUS Announcements


BUS Upgrade:


The BUS upgrade project was completed successfully at the weekend.

The new URL for the BUS is

Should you experience any problems using the upgraded BUS, please by complete a BUS Tracker, or send an email to the BUS Business Analyst – Rhonda Johnson

***6/18/18 9:30am - We are experiencing delays in pages loading on the BUS.  We are working closely with OIT to resolve this issue.  Please report any other issues you might find.  Thank you for your patience. ***

The Critical Incident Reporting (CIR) screen was updated on November 25, 2017. After the implementation, a few issues were identified. Please read the following memo to be aware of those issues. BUS CIR Update Memo 11.27.17

The Benefits Utilization System (BUS) is designed to work with Internet Explorer. The BUS performs best with versions 10 & 11. It is not recommended users access the BUS with other browsers, such as Chrome, Firefox, or Safari. If you do access the BUS using a browser, other than Internet Explorer, you will likely find some of the functionality does not work correctly.
Effective Monday July 3, 2017 - BUS system access usernames and passwords will be sent by encrypted email directly to the BUS user and not to the Agency Security Administrator. Agency Security Administrators will be notified by email, when BUS system usernames are sent to the user. This change is to bring the BUS in line with the existing process for issuing Bridge system usernames and passwords.

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Bridge Announcements

The DXC email address for Bridge support - is now To ensure your requests for Bridge support are timely addressed, please target them to the new email address.


The Department of Health Care Policy & Financing (the Department) and its fiscal agent, DXC Technology (DXC) uses the email software Constant Contact to communicate with stakeholders.

The Department sends many program and policy related newsletters through various subscription lists. You can sign up for Department emails here.

DXC sends information related to the Colorado interChange, Bridge and other billing information. DXC also sends the monthly provider bulletin and a weekly provider newsletter. You can sign up for DXC emails, by provider type (select case manager for news on the Bridge) here.

If you receive emails you no longer wish to receive, simply click “unsubscribe” at the bottom of the email. You will be able to see all active subscriptions and modify which emails you wish to receive. You can follow this protocol for both Department and DXC publications.



Need access? Need to change your access? We now have one form for everything.  Click the link below and send completed forms to Nina Snyder. Please use the digital form for faster processing.