Accountable Care Collaborative (ACC): Medicare-Medicaid Program

Important Information for Upcoming Client Telephone Town Hall!

If you are a full benefit Medicare-Medicaid client you’re invited learn more about the Accountable Care Collaborative: Medicare-Medicaid Program (ACC: MMP).

Get answers to your questions at the telephone town hall meeting:

April 21, 2015
5:30–6:30 p.m.

Join the telephone town hall:

Call 888-400-1932 for English

Call 888-400-9342 for Spanish

Or click here to to join online on April 21, 2015 at 5:30 p.m.

If you are a community partner, there are two ways you can help today:

  1. Share this information with full benefit Medicare-Medicaid clients and caregivers and with your colleagues, outreach teams and partners. This client information includes language you can use to tell your clients.
  2. Bring groups of clients together for the telephone town hall meeting, Your organization can serve as a hub. All you need to do is bring your interested clients together in a meeting room with a speaker phone and call into the town hall.

If you have any questions or would like help in setting up your organization to serve as a hub for the telephone town hall, please contact Christine Fallabel at 303-866-5186 or

Full Benefit Medicare-Medicaid Enrollees are Coloradans who have both Medicare and regular Colorado Medicaid coverage.

On September 1, 2014, we will start enrolling Full Benefit Medicare-Medicaid Enrollees into the Accountable Care Collaborative (ACC). We will assign you to the Regional Care Collaborative Organization in your area. Your Regional Care Collaborative Organization will help coordinate your care. They will also make sure you are getting the services you need and seeing the right type of provider.

To learn more about the ACC: Medicare-Medicaid Program and your enrollment, please contact your Regional Care Collaborative Organizations.

Links to Other ACC: Medicare-Medicaid Program Pages

Who Qualifies?

  • You have Medicare Parts A and B and qualify for Part D,
  • You qualify for Colorado Medicaid,
  • You get or qualify for Colorado Medicaid waiver services, and
  • You do not have other private or public health insurance.

Benefits and Services

If you are a Full Benefit Medicare-Medicaid Enrollee, you get all of your Medicare benefits and regular Colorado Medicaid benefits with no changes. Additional ACC: Medicare-Medicaid Program benefits include:

  • Being a part of your health care team: care coordinators from your Regional Care Collaborative Organization will work directly with you to determine your needs and personal goals.
  • A service coordination plan: A personalized plan that you can create with your care coordinator to make sure you receive all the services you need and that you are reaching your personal health goals.
  • Coordination of all your benefits, services and providers. The care coordinator works to improve communication between all of your providers.
  • Care that is provided in a way that meets your needs, is easily accessible and makes sense for you.

How to Apply

If you want to apply for Medicare, visit the Medicare website.

If you want to apply for Medicaid, see our How to Apply page.

Your Enrollment Materials

The below materials will be/have been sent to you as part of your enrollment process:

Where Do I Get These Services?

You can get services from any Colorado provider who accepts both Medicare and Medicaid. Make sure you ask the doctor if he or she takes Medicare and Medicaid when you make an appointment.

  • To search for Colorado Medicaid providers, see our Find a Doctor page. Doctors you find through our site may or may not accept Medicare.
  • To search for Medicare providers, visit the Medicare website.

Where Can I Get Assistance?

Below is a list of organizations and contacts that can help you with questions or problems related to the ACC: Medicare-Medicaid Program.

How do I provide feedback?

  • If you would like to provide feedback about the Program to the Department, please fill out this form.

What to do if you have a complaint

  • Talk to your primary care provider or Regional Care Collaborative Organization
  • For Medicaid issues reach out to: Medicaid Customer Contact Center,1-800-221-3943 (TDD: 1-800-659-2656).
  • For Medicare issues reach out to: Medicare Customer Contact Center, 1-800-MEDICARE.
  • If you are still having trouble, call the Ombudsman for Medicaid Managed Care at 303-830-3560 (Denver Metro Area), 1-877-435-7123 (toll free), TTY: 1-888-876-8864 (hearing impaired), or email
  • If you believe you were denied services without cause, you can appeal and ask for a State Fair Hearing. Call the Colorado Office of Administrative Courts at 303-866-2000. Or, write to:

Colorado Office of Administrative Courts
1525 Sherman Street, 4th Floor
Denver, CO 80203

Other Organizations that may be able to help with problems:

If you have more questions about this program, please call the Medicaid Customer Customer Contact Center.