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In 2014, Health First Colorado began a special Federal Demonstration program for members who have Medicare and Medicaid, the Accountable Care Collaborative: Medicare-Medicaid Program (ACC: MMP). The goal of this program was to make it easier for members who are enrolled in both Medicare and Health First Colorado (Colorado’s Medicaid program) get the services they need and help their doctors work better together. The term of the three-year Demonstration ends on December 31, 2017. Members will continue to be supported through their Primary Care Medical Provider (PCMP), their Regional Care Collaborative Organization (RCCO) and their care coordinators. No official enrollment or disenrollment notice will be mailed out to Members as they will retain enrollment with their assigned RCCO and PCMP.
Medicare-Medicaid Members are still a priority population for the Department. The ACC: MMP Subcommittee had its last meeting on Wednesday November 1st 2017. The Department is integrating all MMP stakeholder feedback and participation into the ACC Program Improvement Advisory Committee (PIAC) meetings. Members, providers and other partners who wish to participate in ongoing stakeholder meetings, should attend the PIAC or PIAC Subcommittee meetings. More information can be found here: https://www.colorado.gov/hcpf/accountable-care-collaborative-program-improvement-advisory-committee
We’ve created a tool kit to help you spread the word about the Medicare-Medicaid Advocate, which can help you and your members solve problems with Medicare and Medicaid covered care, supplies, and equipment. The tool kit includes Twitter and Facebook posts you can share with your members on social media, brief descriptive articles for your newsletters and web pages, talking points, FAQs, and a glossary.
Through the ACC: MMP, the Department and our RCCO partners worked together to make a difference in the lives of our members. See what members, caregivers and care coordinators said about the program.
ACC: MMP - Thomas Scott
ACC: MMP - The Nelson Brothers
You can get services from any Colorado provider who accepts both Medicare and Health First Colorado (Colorado's Medicaid Program). Make sure you ask the doctor if he or she takes Medicare and Health First Colorado when you make an appointment.
Below is a list of organizations and contacts that can help you with questions or problems related to the ACC: Medicare-Medicaid Program.
Health First Colorado Enrollment303-839-2120 (Denver Metro Area)1-888-367-6557 (toll free)healthcolorado.org
Call to change your health care provider, change Health First Colorado plans, or get a copy of this booklet in large print or a different language.
Medicare Quality Improvement Organization1-844-430-9504keproqio.comCall if you need information about choosing a nursing home or hospital, or have concerns about the quality of your Medicare services.
Health First Colorado Customer Contact Centercolorado.gov/hcpf/contact-hcpf
For questions about benefits, finding other health care providers, or if you're not sure who to call.
Colorado State Health Insurance and Assistance Program (SHIP) 1-888-696-7213
Call if you have questions about Medicare enrollment or benefits.
Ombudsman for Health First Colorado Managed Care303-830-3560 (Denver Metro Area)1-877-435-7123 (toll free)
Call if you need help filing a complaint or appeal about your Health First Colorado benefits, or need help because you are not getting good health care.
Long-Term Care Ombudsman
Disability Law Colorado
303-722-0300 (Denver Metro Area)
1-899-288-1376 (toll free)disabilitylawco.org
Call if you need help understanding your long-term care choices, need help choosing a long-term care facility, or have a complaint about care at a nursing home or assisted living residence.
Colorado Legal Services
This organization may be able to give you legal help or information. For example, if you think you should have gotten Medicare or Health First Colorado services but were told you could not, they may be able to help you with an appeal.
Other Helpful Numbers:
Nurse Advice Line (24-hour help)
A nurse will answer your health care questions at any time.
Suicide Hotline (24-hour help)1-800-273-8255suicide.org
Tobacco Free Living1-800-784-8669coquitline.org
Colorado Office of Administrative Courts
1525 Sherman Street, 4th Floor
Denver, CO 80203
If you have more questions about this program, please call the Health First Colorado Customer Customer Contact Center.