Enrollment Training

Instructions for Step 3

Before beginning an application through the Online Provider Enrollment (OPE) tool, it is highly recommend to:

After reviewing the training materials, click here to begin an application.

Click here for step 4. 

Provider Portal Training for Health First Colorado 

The first course titled PE-1 Provider Enrollment Training is just an introduction. A different course is needed after that to learn about the Online Provider Enrollment tool.

​Create an account; use the group code "PROV".

It may take a few minutes after registration for the course to show. Make sure to click the "My Account" button (top of page).

If lost in the training portal, just click on the "My Account" button to get back to the training modules.

IMPORTANT: If choosing "Finish Later", it is important to keep track of the tracking number, password, and the TIN used. If the password is lost, the application will need to be started over.

Frequently Asked Questions (FAQs)

For the required documents, is it acceptable to provide a PSV (Primary Source Verification) or would it need to be the original copies? Example: Using DORA website to pull license and board examiners verification, using DEA Diversion to verify DEA, using Board Cert website for verification that currently boarded, using PECOS online system to obtain Medicare approval/active letter

Copies of documents are accepted.

Where should the required documents be sent?

All documents must be uploaded through the "attachments" section of the online application. Note: upload all documents with the submission of the application. The system will not hold documents when "Finish Later" is selected.

Can the same NPI be used for more than one location?

NPIs may be used for more than one service location, but it is up to each organization to determine if there are subparts that need their own NPIs. If a provider is unsure whether it is a subpart of its organization, it should consult with the greater legal entity of their organization. Please reference this CMS NPI Fact Sheet for more information.

Do we need to supply a billing address if we do not submit our own billing?

Yes, the application requires a mailing address, a service address, and a billing address. This does not mean that billing will occur.

Do we need to enroll our locations and our practitioners, or just our locations?

This will depend on the provider type, please see the Information by Provider Type and Information by HCBS Service Provided pages.

What should I do if I lose my tracking number?

Call the Provider Service call center Center at: 1-844-235-2387

How can I reset my password?

The Provider Portal Enrollment Application password cannot be reset. If you forgot your password, you can still resume your application by choosing “Forgot Password” and then answering the security questions correctly. If you forgot your password and the answer to your security questions, you will need to begin a new application.

Is there someone I can talk to about my application?

The Provider Services call center (1-844-235-2387) can be reached during these hours:

  • 7 a.m. – 5 p.m. MST Monday, Tuesday, & Thursday
  • 10 a.m. – 5 p.m. MST Wednesday & Friday

The Provider Services call center will be utilizing the time between 8 a.m. and 10 a.m. on Wednesdays and Fridays to return calls to providers.

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