2020 Memo Series Communications

2020 Policy Memos

Policy Memo – anything that changes Departmental policy because of the federal and/or state legislation, rules or regulations promulgated as a result of previous federal and/or state legislation, rules, regulations, policies, or procedures. A Policy Memo can interpret and provide further guidance to previously promulgated regulations.

2020 Policy Memos
Memo # Memo Title Issue Date Audience Keywords Links & Attachments
PM 20-010 Colorado Emergency Economic Stimulus Payment 11/17/2020 Stakeholders COVID-19, Coronavirus, Economic Stimulus, Stimulus Check, Relief Payment, Eligibility, Income, Resources, Non-MAGI, MAGI, CHP+ None
PM 20-009 COVID-19 Uninsured Benefit for Testing Only 10/20/2020 Stakeholders COVID, Testing None
PM 20-008 Discontinuation of Travel Time Billing for Personal Care and Homemaker Services (Non-IDD Waivers) 9/1/2020 Personal Care and Homemaker Service Providers in Select Non-IDD Waivers & Case Management Agencies (CMAs) Personal Care, Homemaker, Travel Time, HCBS, Waivers, Electronic Visit Verification, EVV, Par Revision, Case Management None
PM 20-007 Electronic Visit Verification (EVV) Address Confidentiality Program (ACP) Guidance 8/17/2020 Stakeholders Electronic Visit Verification, EVV, Address Confidentiality Program, ACP, Cures Act None
PM 20-006 Durable Medical Equipment Electronic Visit Verification (EVV) Exemption 8/5/2020 Providers Electronic Visit Verification, EVV, Durable Medical Equipment None
PM 20-005 Disability Trust Policy Guidance on Distribution Notice Requirements 7/16/2020 Stakeholders Disability Trust, Trust, Distribution, Notice Notification of Trust Distribution Form
PM 20-004 COVID-19 Continuous Enrollment for Existing Medical Assistance Members 6/15/2020 Eligibility Sites COVID-19, Continuous Enrollment, Public Health Emergency, Medicaid, CHP+, Eligibility

Benefit Continuation Letter

Coverage Reopen Letter
PM 20-003 New Unemployment Compensation Programs Under the Cares Act 5/7/2020 Eligibility Sites Unemployment, Income, Medical Assistance, Eligibility None
PM 20-002 COVID-19 Recovery Rebate (Economic Stimulus): Income and Resource Eligibility 5/6/2020 Stakeholders COVID-19, Coronavirus, Cares Act, Recovery Rebate, Economic Stimulus, Stimulus Check, Relief Payment, Eligibility, Income Resources, Patient Payment, Non-MAGI, MAGI, CHP+ None

PM 20-001

(superseded by PM 20-007)

 Electronic Visit Verification (EVV) Address Confidentiality Program Guidance During EVV Soft Launch 1/22/2020 Stakeholders Electronic Visit Verification, EVV, Address Confidentiality, Cures Act, Personal Care, Home Health None

2020 Operational Memos

Operational Memo – detailed instructions and/or clarifications to contracted entities and county partners to operationalize a new or existing state and/or federal law, new or existing state and/or federal rule, or Department policy.

2020 Operational Memos
Memo # Memo Title Issue Date Audience Keywords Links & Attachments
OM 20-106 Electronic Visit Verification (EVV) Compliance Timeline Update 12/23/2020 Stakeholders EVV, Cures Act, Claims, Payment None
OM 20-105 Updated: Day Habilitation Services in Response to COVID-19 12/23/2020 Home and Community-Based Services (HCBS), Day  Habilitation Provider Agencies, Case Management Agencies (CMAs), Members and Stakeholders Day Habilitation, Specialized  Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Community-Centered Boards, CCBS, DD, SLS, SPAL None
OM 20-104 Home and Community-Based Services Children's Habilitation Residential Program (HCBS-CHRP) - Residential Child Care Facilities New Rates 12/21/2020 Case Management Agencies (CMAs), Children's Habilitation Residential Program (CHRP) Providers, Parents/Legally Responsible Parties, Families, Stakeholders HCBS, CHRP, Provider Rates, Support Need Level, RCCF None
OM 20-103 Rights Modifications Documentation 12/21/2020 Case Management Agencies (CMAs) Community Centered Boards (CCBs), Single Entry Point Agencies (SEPs), Case Management Agencies (CMAs), Home and Community-Based Services (HCBS), Providers, HCBS Members and Stakeholders

BUS Screenshots and Data Entry Instruction for Rights Modification Screens

BUS Screenshots for Log Notes

Informed Consent Template
OM 20-102 2021 Increase to Resource Limits-Medicare Savings Program and Low Income Subsidy 12/16/2020 Eligibility Site Increase to Resource Limits, Medicare Savings Programs, Qualified Medicare Beneficiaries, Specified Low Income Beneficiaries, Qualified Individuals-1, Qualified Disabled and Working Individuals, Low-Income Subsidy None
OM 20-101 2021 Social Security Cost of Living Adjustments 12/11/2020 Counties & Eligibility Sites 2021 COLA, 2021 Cost of Living Adjustment, SSI, Home Maintenance Allowance, HMA, Patient Payment, PNA, Personal Needs Allowance, Spousal Protection, Community Spouse, CSRA, Home Equity Maximum None

OM 20-100

(superseded by OM 20-105)

 Updated: Day Habilitation Services in Response to COVID-19 12/11/2020 Stakeholders Pausing Implementation, Day Habilitation, Specialized Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Community-Centered Boards, CCBS, DD, SLS, SPAL None

OM 20-099

(superseded by OM 20-100)

 Day Habilitation Services in Response to COVID-19 11/23/2020 Home and Community-Based Services (HCBS) Day Habilitation Provider Agencies, Case Management Agencies (CMAs), Members and Stakeholders Day Habilitation, Specialized Habilitation, Supported Community Connections, SH, SCC, Providers, PASAS, Home and Community-Based Services, HCBS, Case Management Agencies, CMAs, Community-Centered Boards, CCBs, DD, SLS, SPAL None
OM 20-098 Health First Colorado (Medicaid) Buy-In Phone Number 11/17/2020 Stakeholders Buy-In, Contact Information None
OM 20-097 Operational Instructions for Residential Habilitation and Individual Residential Services and Supports Service Providers 11/23/2020 Program Approved Service Agencies (PASAs) Home and Community-Bsaed Services Waivers, Residential Habilitation, Individual Residential Services and Supports Process Attachment -  Updating IRSS Provider Spreadsheet
OM 20-096  Single Entry Point Requirements for Completing A Second Optional Member In-Person Monitoring Contact 10/27/2020 Single Entry Point (SEP) Agencies COVID-19, Coronavirus, Case Management, Face-To-Face, In-Person, HCBS, Monitoring Visit, Optional Monitoring None
OM 20-095 Human Rights Committee Reimbursement Requirements 10/19/2020 Community Centered Boards (CCBs) Community Centered Boards, Human Rights Committee, Administrative Contract, Contract Deliverables None
OM 20-094 Complete Eligibility Site Contact Information on All Member Correspondence 10/15/2020 Eligibility Sites Missing Contact Information, Client Correspondence Audit, CBMS Access, CBMS Security None
OM 20-093 Removing Travel Time Units from PARS with Home Maker and Personal Care Services 10/2/2020 Single Entry Points (SEPs) Prior Authorization Requests (PARS), Electronic Visit Verification (EVV), Revisions, Travel Time None
OM 20-092 Updated Statement of Agreement 9/23/2020 Stakeholders Statement of Agreement, Signature Page, Person-Centered Service Plan, Support Plan, Individualized Plan

Service Plan Signature Page - Rev. Sept 2020

Service Plan Signature Plan Frequently Asked Questions (FAQs) - Oct. 2020
OM 20-091 Adult Day Services in Response to COVID-19 9/16/2020 Home and Community-Based Services (HCBS) Adult Day Service Provider Agencies & Case Management Agencies (CMAs) Adult Day Services, ADS, Providers, Home and Community-Based Services, HCBS, Case Management Agencies, BI, CMHS, EBD, SCI None
OM 20-090 Billing Guidance for HCBS Providers When Using Telehealth 9/15/2020 Stakeholders Home and Community-Based Services, HCBS, Providers, Billing, Telehealth None
OM 20-089 City and County of Denver Rate Increases for Home and Community-Based Services 9/15/2020 Home and Community-Based Services (HCBS) Providers Benefits and Services, Home and Community-Based Services, HCBS, Providers, Rates, SB19-238, CDASS, Denver Minimum Wage None
OM 20-088 Department Contact Information SIS and Support Level Issues and Requests 9/1/2020 Community Centered Boards (CCBs) Supports Intensity Scale, SIS, HCBS-DD, HCBS-SLS, Support Level, Support Level Review, SIS Re-Assessment None

OM 20-087

(superseded by OM 20-091)

 Adult Day Services in Response to COVID-19 9/4/2020 Home and Community-Based Services (HCBS) Adult Day Service Provider Agencies & Case Management Agencies (CMAs) Adult Day Services, ADS, Providers, Home and Community-Based Services, HCBS, Case Management Agencies, CMAs, CMHA, EBD, SCI None
OM 20-086 Reporting COVID-19 Supplemental Payments on the MED-13 8/26/2020 Nursing Facilities & Nursing Facility Management Companies Skilled Nursing Facilities, SNF, Nursing Facilities, NF, Cost Report, MED-13, COVID-19 None
OM 20-085 Critical Incident Reporting BUS Update 8/26/2020 Case Management Agencies (CMAs) Critical Incident, CIRS, BUS, Benefits Utilization System, Case Management CIRS/BUS Update Training Tool
OM 20-084 New Support Level and Supports Intensity Scale Request Forms - Effective 9/1/2020 8/26/2020 Case Management Agency Members & Administrators Support Level Review, Supports Intensity Scale, Request, Case Management Agencies, HCBS-SIS, HCBS-DD, Waivers, SIS, Re-Exam, Reassessment Exams

SIS Reassessment Request - August 2020

Support Level Review Request - August 2020

OM 20-083

 Day Habilitation Services in Response to COVID-19 8/6/2020 Home and Community-Based Services (HCBS) Day Habilitation Provider Agencies & Case Management Agencies (CMAs) Home and Community-Based Services, HCBS, Provider, PASA, COVID-19, Coronavirus, Day Habilitation, Specialized Habilitation, Supported Community Connections, SCC, SH, Host Home Providers, HHP None
OM 20-082 Critical Incident Reporting for OBRA-Specialized Services 8/6/2020 Community Centered Boards (CCBs) Critical Incident Reporting, State General Fund Programs, OBRA SS, Provider None
OM 20-081 Implementation of the FY 2020-21 Cyber Security Incentive 8/6/2020 Departments of Human/Social Services Incentives, Cyber Security, 2020-21, County Incentives Program None
OM 20-080 Critical Incident Reporting for COVID-19 8/6/2020 Case Management Agencies (CMAs) COVID-19, Coronavirus, Case Management Agencies, Critical Incident Reporting None

OM 20-079

(superseded by OM 20-106)

 Electronic Visit Verification (EVV) Compliance Timeline 8/3/2020 Stakeholders Electronic Visit Verification, EVV, Live-In Caregiver Exemption, Cures Act None
OM 20-078 Family Support Plan for the Family Support Services Program 7/31/2020 Community Centered Boards (CCBs) FSP, FSP Template, Family Support Plan, Family Support, Family Support Services Program, State General Fund Program None

OM 20-077

(superseded by OM 20-090)

 Billing Guidance for HCBS Providers When Using Telehealth 7/31/2020 Home and Community-Based Services (HCBS) Providers Home and Community-Based Services, HCBS, Providers, Billing, Telehealth None
OM 20-076 Case Management Agency Member In-Person Requirements and Rural Travel Add-On 7/23/2020 Community Centered Board (CCB) and Single Entry Point (SEP) Case Management Agencies (CMAs) Rural, Travel, Add-On, COVID-19, Coronavirus, Case Management, Face-To-Face In-Person, TCM, HCBS, Monitoring Visit, State SLS, OBRA-SS None
OM 20-075 Updated Case Management Operational Changes in Response to COVID-19 7/22/2020 Case Management Agencies (CMAs) COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident Report None
OM 20-074 County Transition of Non-Emergent Medical Transportation (NEMT) 7/21/2020 County Departments of Human/Social Services & Non-Emergent Medical Transportation (NEMT) NEMT, Transportation, IntelliRide, Statewide Vendor None
OM 20-073 CDASS Allocation Decrease Process for Case Management Agencies 7/21/2020 Case Management Agencies (CMAs) CDASS, Rate Decrease, SEP, CCB, Case Management, 10/1/2020 CDASS Allocation Decrease Workflow Process
OM 20-072 Operational Information for HCBS Residential Services Pertaining to COVID-19 and the Protect Our Neighbors Order 7/20/2020 Providers & Case Management Agencies (CMAs) COVID-19, Coronavirus, Providers, Host Home Providers, Residential Providers, Alternative Care Facilities, Supportive Living Program None
OM 20-071 Self-Attestation of Information During COVID-19 7/14/2020 Eligibility Sites Self-Attestation, Medical Assistance, Eligibility, Income, Social Security Number, Resources None
OM 20-070 Updated Information Pertaining to Day Program Services in Response to COVID-19 7/10/2020 Home and Community-Based Services (HCBS) Day Program Service Providers & Case Management COVID-19, Coronavirus, Benefits and Services, Home and Community-Based Services, Day Programs and Services None
OM 20-069 Updated HCBS Provider Retainer Payments 7/9/2020 Home and Community-Based Services (HCBS) and Case Management Agencies (CMAs) COVID-19, Coronavirus, Provider, Benefits  and Services, Home and Community-Based Services, Retainer Payments None
OM 20-068 Implementation of the FY 2020-21 Eligibility Performance Incentive 7/1/2020 County Departments of Human/Social Services Timeliness, Backlog, Case Maintenance, LTSS, Performance, Benchmark, Incentives  None
OM 20-067 2020 Minimum Monthly Maintenance Needs Allowance (MMMNA) 7/1/2020 Eligibility Sites Minimum Monthly Maintenance Needs Allowance, MMMNA, Monthly Income Allowance, MIA, Spousal Allowance, Shelter Allowance, Long-Term Care None
OM 20-066 Critical Incident Reporting in State General Fund Programs 7/1/2020 Community Centered Boards (CCB) Case Management Agencies (CMAs) Community Centered Boards, CCB, State General Fund, FDDP, State SLS, OBRA, Critical Incident Reporting, CIRS None
OM 20-065  FY 2020-21 Implementation of Training and Quality Incentive 7/1/2020 County Departments of Human/Social Services Training, Incentives, Quality, SDC, LMS, Medical Assistance Quarterly Quality Check-In Matrix
OM 20-064 Implementation of the FY 2020-21 Continuous Eligibility Performance Incentive 7/1/2020 County Departments of Human/Social Services 90 Calendar Days, COVID-19 Public Health Emergency, Redetermination, Eligibility None
OM 20-063 Updated: Operational Changes to the HCBS Non-Medical Transportation Benefit for COVID-19 6/24/2020 Providers & Case Management Agencies (CMAs) COVID-19, Coronavirus, Providers, Non-Medical Transportation, NMT, Transportation None
OM 20-062 Care Coordination and Case Management Expectations for Utilization Management Denials 6/5/2020 Regional Accountable Entities (RAEs), Case Management Agencies (CMAs), and the Utilization Management (UM) RAE, CCB, CMA, SEP, UM Venor, eQHealth, Care Coordination, Case Management, LTHH, PDN, Utilization Management

Collaboration Between Accountable Entities (RAEs) and Case Management Agencies (CMAs)

RAE and CMA Collaboration: Scenarios

Case Management Agencies and Regional Accountable Entities Collaboration Learning Collaborative Training
OM 20-061 New Process for HCBS Case Managers Creating PARS for Trails Members 5/29/2020 Case Management Agencies (CMAs) Foster Care, Trails, Benefits Mismatch, Colorado Benefits Management System, CBMS, Single Entry Point, SEP, Community Centered Board, CCB, Home and Community Based Services, HCBS, The Bridge, Pre Prior, Authorization, PPA, PA, PAR, CHRP, Case Manager, Child Welfare None
OM 20-060 Clarification for HCBS Community Connector and Supported Community Connections Providers Related to COVID-19 5/18/2020 Home and Community-Based Services (HCBS), Community Connector (CC) and Supported Community Connections (SCC), Providers and Case Management Agencies (CMAs) COVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community-Based Services None
OM 20-059 Operational Memo for Provider-Owned Residential Settings Regarding the Handling of Federal COVID-19 Stimulus Payments 5/13/2020 Nursing Facilities (SNFs/NFs), Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IIDs), Home and Community-Based Services (HCBS) Alternative Care Facilities (ACF, HCBS Supportive Living Programs (SLP), HCBS Group Residential Support Services (GRSS), HCBS Individual Residential Support Services-Host Homes (IRSS-Host Home) SNF, ICF-IIF, 5615, Patient Liability, Patient Payment, Stimulus, PETI, ACF, SLP, GRSS, IRSS, Host Home, Group Home None
OM 20-058 County Administration Expenditures During COVID-19 5/13/2020 County Departments of Human/Social Services County Admin, CFMS, Expenditures, Medicaid and CHP+ Coding, COVID None

OM 20-057

(superseded by OM 20-070)

 Day Program Service Operations Under COVID-19 Safer at Home Order 5/12/2020 Home and Community-Based Services (HCBS) Day Program Service Providers & Case Management Agencies (CMAs) COVID-19, Coronavirus, Benefits and Services, Home and Community-Based Services, Day Programs and Services None
OM 20-056 Targeted Case Management-Transition Coordination (TCM-TC) Guidance for Transition Coordination Activities During COVID-19 Pandemic 5/11/2020 Transition Coordination Agencies (TCA) Transition Coordination Services, TCM-TC, Transition Coordination Agencies, Transition Coordinators, Transition Coordination Activities None
OM 20-055 COVID-19 Guidance for NEMT Providers 5/11/2020 County Administrators, State Designated Entity, or Contractors who administers the Non-emergent Medical Transportation (NEMT) Benefit NEMT, COVID-19, Guidelines, Prevention, County Administration, Providers Executive Order D 2020 039 Masks
OM 20-054 Options Counseling Expectations COVID-19 5/7/2020 Stakeholders COVID-19, Coronavirus, Options Counseling, Transition Coordination, Transition Services, Skilled Nursing Facilities None
OM 20-053 Level of Care Operational Changes in Response to COVID-19 5/6/2020 Case Management Agencies (CMAs) & Providers COVID-19, Coronavirus, Case Management Functional Eligibility, Assessment, Level of Care, ULTC 100.2, Professional Medical Information Page, Nursing Facility Transfers None
OM 20-052 Waiting List Management Changes for the HCBS-DD Waiver 5/5/2020 Stakeholders Case Management, Waiting List, HCBS-DD, Enrollments, Authorization, Waiting List Protocol, Intellectual and Developmental Disabilities, I/DD None
OM 20-051 Electronic Visit Verification Live-In Caregiver Exemption 5/5/2020 Stakeholders Electronic Visit Verification, EVV, Live-In, Caregiver Exemption Live-In Caregiver Attestation Form
OM 20-050 Temporary Provider Rate Increase for Nursing Facilities and Intermediate Care Facilities 5/1/2020 Providers & Case Management Agencies (CMAs) Nursing Facility, Intermediate Care Facility, ICF-IID, Rate Increase, COVID-19, Coronavirus None
OM 20-049 Updates: Case Management Additional Operational Changes in Response to COVID-19 Professional Medical Information Page (PMIP) 4/23/2020 Case Management Agencies (CMAs) COVID-19, Coronavirus, Case Management, Functional Eligibility Assessment, Level of Care, ULTC 100.2, Professional Medical Information Page None
OM 20-048 Updated: Changes to Benefits and Services Rates in Response to COVID-19 4/23/2020 Providers & Case Management Agencies (CMAs) COVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, IHAA, GRSS, IRSS, Residential Habilitation, Personal Care, Homemaker, Rate Increases, PETI, ACF, SLP, TLP None
OM 20-047 COVID-19 Communications for CDASS Participants Regarding Sick Time 4/23/2020 Consumer Directed Attendant Support Services (CDASS) Participants & Case Management Agencies (CMAs) COVID-19, CDASS, Sick Time Temporary Sick Time Request
OM 20-046 Updated: Changes to Benefits and Services in Response to COVID-19 4/23/2020 Providers & Case Management Agencies COVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, Case Management None
OM 20-045 Eligibility and Notice of Action Changes in Response to COVID-19 for Case Management Agencies 4/23/2020 Single Entry Points (SEPs), Community Centered Boards (CCBs) and Case Management Agencies (CMAs) COVID-19, Coronavirus, Case Management, Functional Eligibility Assessment, Level of Care, ULTC 100.2, LTC-803, Notice of Action, Adverse Action, Service Planning, Termination, Denial None

OM 20-044

(superseded by OM 20-080)

 Critical Incident Reporting for COVID-19 4/23/2020 Case Management Agencies COVID-19, Coronavirus, Case Management, Critical Incident Reporting None
OM 20-043 PASRR COVID-19 Update 2.5 4/22/2020 Pre-Admission Screening and Resident Review (PASRR) Stakeholders PASRR, Coronavirus, COVID-19, Nursing Facilities, Hospitals None
OM 20-042 RRR Process 4/20/2020 Eligibility Sites RRR, Processing, Backlog RRR Backlog Tips
OM 20-041 Electronic Signatures for all State Contract with Counties 4/15/2020 Human/Social Services, Single Entry Points (SEP) and Healthy Communities Wet Signature, Electronic Signature, State Contracts, DocuSign Signature/DocuSign DocuSign Signature Step Action Guide
OM 20-040 Targeted Case Management-Transition Coordination (TCM-TC) Above Cap Request and Authorization Process 4/14/2020 Transition Coordination Agencies (TCA) Transition Coordination, Targeted Case Management, TCA, TCM, Transition Services, Approval Process, Unit Cap Unit Request Form 0519

OM 20-039

(superseded by OM 20-069 )

 Updated HCBS Provider Retainer Payments and Case Management Action Required for Closures Related to COVID-19 4/10/2020 Home and Community-Based Services Providers & Case Management Agencies COVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community Based Services None
OM 20-038 Temporary Training and Certification of Nurse Aides 4/8/2020 Nursing Facilities Certified Nursing Assistant, Nursing Facilities, Training Requirements, COVID-19, Coronavirus None
OM 20-037 Community Centered Boards and Single-Entry Points Operational Changes in Response to COVID-19 4/8/2020 Community Centered Boards & Single Entry Points COVID-19, Coronavirus, Administrative and Case Management Contracts None
OM 20-036 COVID-19 Communication for Suspending In-Person Inspections for HCBS Home Modification and Individual Residential Support Services-Host Home Settings 4/8/2020 Home and Community Based Services (HCBS) Providers & Case Management Agencies COVID-19, HCBS, Home Modification, Home Accessibility Adaptations, Home MOD, IRSS, Host Home, Inspection, Survey None

OM 20-035

(superseded by OM 20-072)

 Operational Information for HCBS Residential Services Pertaining to COVID-19 4/7/2020 Providers & Case Management Agencies COVID-19, Coronavirus, Providers, Host Home Providers, Residential Providers, Alternative Care Facilities, Supportive Living Program None

OM 20-034

(superseded by OM 20-075)

 Updated Case Management Operational Changes in Response to COVID-19 4/7/2020 Case Management Agencies COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident Report None
OM 20-033 Medical Assistance - Medicare Savings Program and Low-Income Subsidy 4/7/2020 County Departments of Human/Social Services & Medical Assistance Sites 2020 Income Limits - Medicare Savings Program and Low-Income Subsidy None
OM 20-032 Telemedicine in Nursing Facilities, Alternative Care Facilities, and Intermediate Care Facilities for COVID-19 4/1/2020 Nursing Facilities, Alternative Care Facilities, Intermediate Care Facilities, and Medical Professionals Telemedicine, Telehealth, Nursing Facilities, Alternative Care Facilities, Intermediate Care Facilities, COVID-19, Coronavirus None

OM 20-031

(superseded by OM 20-063)

 Operational Changes to the HCBS Non-Medical Transportation Benefit for COVID-19 4/1/2020 Providers & Case Management Agencies COVID-19, Coronavirus, Providers, NMT, Transportation None

OM 20-030

(superseded by OM 20-043)

 PASRR COVID-19 Update 2 4/1/2020 Stakeholders PASRR, Coronavirus, COVID-19, Nursing Facilities, Hospitals None
OM 20-029 Community Centered Boards (CCB) Rates 4/1/2020 Community Centered Boards (CCBs) Community Centered Boards, CCB, Community Centered Board Rates, CCB Rates Colorado County Designation, 2018 - Colorado Rural Health Center
OM 20-028 Health First Colorado Children with Disabilities Buy-In 2020 Income Chart and Premium Guide 3/31/2020 County Departments of Human/Social Services Medicaid, Buy-In, Children with Disabilities, CBWD, 2020 FPL, Income, Premium None
OM 20-027 Changes to Signature Requirements for Member Paperwork in Response to COVID-19 for Case Management Agencies 3/31/2020 Case Management Agencies COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC, 100.2, 803, Service Planning None
OM 20-026 Instructions for Nursing Facility Claims when 5615s are Unavailable Due to COVID-19 3/27/2020 Nursing Facilities & Intermediate Care Facilities for Individuals with Intellectual Disabilities 5615, COVID-19, Nursing Facilities, LTC Facilities, Patient Liability, Patient Payment, Claims None
OM 20-025 Health First Colorado Buy-In for Working Adults with Disabilities 2020 Income Chart and Premium Guide 3/24/2020 County Departments of Human/Social Services Medicaid, Buy-In, Working Adults with Disabilities, WAWD, 2020, Income, Premium None

OM 20-024

(superseded by OM 20-046)

 Changes to Benefits and Services in Response to COVID-19 3/24/2020 Stakeholders COVID-19, Coronavirus, Benefits and Services, Home and Community Based Services, CDASS, Case Management None
OM 20-023 COVID-19 Communication for Supervision Requirements for Class B Licensed HCBS Providers 3/24/2020 Stakeholders COVID-19, HCBS Providers, Supervision None

OM 20-022

(superseded by OM 20-044)

 Critical Incident Reporting for COVID-19 3/19/2020 Stakeholders COVID-19, Coronavirus, Case Management, Critical Incident Reporting None

OM 20-021

(superseded by OM 20-039)

 HCBS Provider and Case Management Action Required for Closures Related to COVID-19 3/17/2020 Stakeholders COVID-19, Coronavirus, Case Management, Provider, Benefits and Services, Home and Community Based Services None
OM 20-020

COVID-19 Communication for HCBS Behavioral Therapy, HCBS-Bereavement Counseling, HCBS-Expressive Therapy, HCBS- Mental Health Counseling, HCBS-Movement Therapy, and HCBS-Therapeutic Life Limiting Illness Support Providers

 3/17/2020 Stakeholders HCBS Therapy, COVID-19 None

OM 20-019

(superseded by OM 20-049)

 Case Management Additional Operational Changes in Response to COVID-19 3/14/2020 Stakeholders COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, 803 None

OM 20-018

(superseded by OM 20-034)

 Case Management Operational Changes in Response to COVID-19 3/14/2020 Stakeholders COVID-19, Coronavirus, Case Management, Monitoring, Functional Eligibility Assessment, Level of Care, CSR, ULTC 100.2, Critical Incident Report None

OM 20-017

(superseded by OM 20-057)

 Departmental Guidance on Long-Term Care and Congregate Settings 3/13/2020 Stakeholders COVID-19, Guidance None
OM 20-016 Disenrollment of Program of All-Inclusive Care for the Elderly (PACE) Participants 3/10/2020 Stakeholders PACE< Voluntary and Involuntary Disenrollment, State Administering Agency None
OM 20-015 2020 Federal Poverty Level Guidelines 3/6/2020 County Departments of Social/Human Services & Medical Assistance (MA) Site Staff 2020 Federal Poverty Level Guidelines, Income Limits

April 2020 CHP+ Income Chart Final

April 2020 Medicaid Income Chart
OM 20-014 Professional Medical Information Page Requirements 3/6/2020 Case Management Agencies (CMAs) Professional Medical Information Page PMIP, ULTC-100.2, Functional Needs Assessment, Licensed Medical Professional, Level of Care, QIS None
OM 20-013 Youth Day Services 3/2/2020 Stakeholders HCBS-CES, Youth Day HCBS Rate Schedule - as of March 2020

OM 20-012

(superseded by OM 20-079)

 Electronic Visit Verification Mandate Timeline 2/27/2020 Stakeholders EVV, Electronic Visit Verification, Mandate, In Home Services, Cures Act None

OM 20-011

(superseded by OM 20-081)

 Implementation of the FY 2019-20 Cybersecurity Incentive Reporting Period 2 2/19/2020 County Departments of Human/Social Services

 

Incentives, Cybersecurity, 2019-20, County Incentives Program

 

 

Cybersecurity FAQ

Option 2 Risk Assessment and Remediation Plan

Option 2, 3, WMS Risk Assessment & Remediation Plan
OM 20-010 Single Entry Point (SEP) Rates 2/20/2020 Single Entry Point Agencies SEP Rates Colorado County Designation, 2018-Colorado Rural Health Center

OM 20-009

 Implementation of the FY 2019-20 Food Security Incentive 2/3/2020 County Departments of Human/Social Services Food Security, SNAP, EBNE, Incentives, Performance

Food Security Data

SNAP Individual Report FAQ
OM 20-008 Guidance on Incontinence Items Available Through Early Periodic Screening, Diagnostic, and Treatment (EPSDT), Durable Medical Equipment (DME), or Home and Community Based Services (HCBS) Waivers 1/30/2020 Case Management Agencies, Durable Medical Equipment (DME) Providers, and Stakeholders HCBS, CES, SLS, SS, SME, EPSDT, Wipes, Diapers, Incontinence None
OM 20-007 SB 19-238 Compensation Increase for Home Care Professional Notification 1/28/2020 Home Care Agencies SB19-238, Home Care Agencies, Personal Care, Homemaker

Compensation Increase for Home Care Professionals Letter

Senate Bill 19-238
OM 20-006 Updated Guidance to Contractors on Reporting Suspected Provider Fraud 1/28/2020 Contractors Provider Fraud, Fraud Reporting, Program Integrity, Medicaid Fraud Control Unit, Contractor Contractor Suspected Fraud Written Notice Form
OM 20-005 Updates: Non-Medical Transportation Public Transportation Benefit 1/21/2020 Stakeholders and Case Managers NMT, Public Transportation, RTD, Bus Passes None
OM 20-004 Work Number Verification and Related Expenditures for Medical Assistance-Only 1/17/2020 Counties Work Number, Verification, Funding, Medical Assistance-Only None
OM 20-003 Division of Housing Inspections for Host Homes and Provider Owned or Leased Settings 1/17/2020 Program Approved Service Agencies (PASA's) Division of Housing, Individual Residential Services and Supports, Inspection Requests Inspection Request Excel Spreadsheet

OM 20-002

(superseded by OM 20-102)

 2020 Increase to Resource Limits-Medicare Savings Program and Low-Income Subsidy 1/14/2020 Eligibility Sites 2020 Increase to Resource Limits None
OM 20-001 Treatment of Income of Live-In Care Providers Who Are Being Paid Difficulty of Care Payments 1/9/2020 Eligibility Sites To Communicate to Eligibility Sites on How to Treat a Difficulty of Care Payment for MAGI and Non-MAGI Programs None

2020 Informational Memos

Informational Memo – important information for contracted entities, county partners and external stakeholders that is strictly informational and timely.

2020 Informational Memos
Memo # Memo Title Issue Date Audience Keywords Attachments
IM 20-060 Billing for City and County of Denver Rate Increases for Home and Community-Based Services 12/23/2020 Providers & Case Managers Benefits and Services, Home and Community-Based Services, HCBS, Providers, Rates, Denver Minimum Wage None
IM 20-059 Stakeholder Engagement Opportunity on Day Habilitation Services for Developmental Disability (DD) & Supported Living Services (SLS) Waivers 12/23/2020 Stakeholders Day Habilitation, Specializeed Habilitation, Supported Community Connections, Providers, PASAS, SH, SCC, Home and Community-Based Services, HCBS None
IM 20-058

Senate Bill 19-238 Reporting Reminder

 12/16/2020 Home Care Agencies & Providers Senate Bill 19-238, Wage Pass Through None
IM 20-057 Adult Day Services (ADS) Regulation Revisions 12/10/2020 Stakeholders Adult Day Services, ADS,Home and Community-Based Services, HCBS, BI, CMHS, EBD, SCI Adult Day Services Regulations Revisions
IM 20-056 Critical Incident Training Series Modules 12/2/2020 Case Management Agencies Critical Incident, CIRS, HCBS Waiver, Training, CMA, Case Management Agency, SEP, Single Entry Point, CCB, Community Centered Board None
IM 20-055 Capitation Recoupment for Deceased Members 11/23/2020 Managed Care Entities Date of Death, Deceased, Eligibility, Capitation, Recoupment, 834, 820, Managed Care, MCE, Disenrolled None
IM 20-054 Senate Bill 19-238 Reporting Tool 11/12/2020 Providers & Service Agencies Senate Bill 19-238, Wage Pass Through, Reporting Tool None
IM 20-053 Public Notice for Wavier Amendments 11/6/2020 Stakeholders Public Notice, Waiver, Amendment, HCBS, BI, CMHS, DD, EBD, SCI, SLS, Adult Day, Day Habilitation, Specialized Habilitation, Supported Community Connection None
IM 20-052 MCT Permit Frequently Asked Questions 10/22/2020 Provider Agencies Non-Medical Transportation, NMT, Home and Community-Based Services, HCBS Waivers, Medicaid Client Transportation, MCT, Revalidation

Medicaid Client Transport FAQ

Colorado Public Utilities Commission (PUC)-Issued Fingerprint-Based Criminal History Record Checks FAQ

PUC Permit Application Information
IM 20-051 Room and Board and Personal Needs Allowances 10/21/2020 Case Managers, Participants, Providers Cost of Living Adjustment, Personal Needs Allowance None
IM 20-050 Case Management Redesign Statewide Webinar 10/13/2020 Stakeholders Case Management Redesign, Conflict Free Case Management, CFCM, CMRD, Care and Case Management IT Platform, Long-Term Services and Supports (LTSS) Assessment and Support Plan, Person-Centered Budget Algorithm None
IM 20-049 Stakeholder Engagement Opportunity on Day Habilitation Services for Developmental Disability (DD) & Supported Living Services (SLS) Waivers 10/13/2020 Stakeholders Day Habilitation, Specialized Habilitation, Supported community Connections, Providers, PASAS, SH, SCC, Home and Community-Based Services, HCBS None
IM 20-048 Non-Medical Transportation (NMT), Medicaid Client Transport (MCT) Permit Requirements 10/7/2020 Stakeholders Non-Medical Transportation, NMT, Home and Community Based Services, HCBS Waivers, Medicaid Client Transport (MCT), Revalidation None
IM 20-047 IHSS Agencies - Independent Living Core Services 10/7/2020 In-Home Support Services (IHSS) Agencies IHSS, Independent Living Core Services Independent Living Core Services Fact Sheet for IHSS Agencies
IM 20-046 Discontinuation of Travel Time FAQ 10/7/2020 Case Managers & Provider Agencies Travel Time, Electronic Visit Verification, EVV, IHSS, FAQ, Case Management, HCBS, Home Care Agency Travel Time FAQ October 2020
IM 20-045 Vitamin D Supplementation Recommendations for Older Adults 9/22/2020 Stakeholders Vitamin D, Supplement, Older Adults, COVID-19 None
IM 20-044 CHRP - CES Comparison Charts 9/15/2020 Case Management Agencies (CMAs), Parents, Caregivers and Stakeholders HCBS, Benefits, Services, CES, CHRP

CHRP - CES Comparison Chart for Caregivers

CHRP - CES Comparison Chart for Case Management
IM 20-043 Case Management Technical Revision 9/3/2020 Stakeholders Long-Term Services and Supports, LTSS, Home and Community-Based Services, HCBS None
IM 20-042 COVID-19 Labor Day Safety 9/2/2020 Stakeholders COVID-19, Labor Day, Residential Care Settings Preparing for Labor Day Graphic
IM 20-041 Programs of All-Inclusive Care for the Elderly and Alternative Care Facilities with a Secured Environment 9/1/2020 Stakeholders PACE, Community-Based Services, Alternative Care Facility, Secured Environment, Eligibility, Enrollment None
IM 20-040 HCBS Settings Final Rule - Milestone Update 3 9/1/2020 Stakeholders Home-and Community-Based Services, HCBS, HCBS Settings Final Rule, Milestone, Schedule Milestones Update III
IM 20-039 Stakeholders Engagement Opportunities on Day Program Services for HCBS Waivers 8/28/2020 Stakeholders Day Habilitation, Specialized Habilitation, Supported Community Connections, Providers, PASAS, Adult Day Service, SH, SCC, ADS, Home and Community-Based Services, HCBS None
IM 20-038 Health First Colorado Mobile App Launches August 30 (Formerly PEAKHealth) 8/28/2020 Stakeholders Health First Colorado, Mobile App, Members, PEAKHealth, App Store, Google Play None
IM 20-037 Person-Centered Budget Algorithm (PCBA) Statewide Forum Announcement 8/28/2020 Stakeholders Person-Centered Budget Algorithm, PCBA, Long-Term Services and Supports, LTSS, Home and Community-Based Services, HCBS, Assessment, Support Planning Person-Centered Budget Algorithm (PCBA) Webpage
IM 20-036 County Incentives Program Support Calls 8/26/2020 County Departments of Human/Social Services Incentives, Eligibility, Continuous Eligibility, Cyber Security, Training, Quality FY2020-21 County Incentives Program FAQs
IM 20-035 Single Entry Point (SEP) Request for Proposal (RFP) Posted 8/17/2020 Stakeholders Single Entry Point, SEP, Request for Proposal, RFP None
IM 20-034 HCBS Settings Final Rule - Meetings to Develop Rule and Related Materials 8/3/2020 Stakeholders Home and Community-Based Services, HCBS, HCBS Setting Final Rule, Draft Rule, Informed Consent

Updated Draft Rule

In-Progress Listening Log

Informed Consent Template with Built-In Guidance for Providers and Case Managers
IM 20-033 Public Notice for Waiver Amendments 8/3/2020 Stakeholders Public Notice, Waiver, Amendment, HCBS, BI, CES, CHCBS, CHRP, CLLI, CMHS, DD, EBD, SCI, SLS None
IM 20-032 Current and Potential CHRP Providers Online Training Invitation 7/21/2020 HCBS-CHRP Providers HCBS Waiver, CHRP, Provider Training, Stakeholders, Meeting Notice None
IM 20-031 Information for IRSS Providers Regarding CDPHE Technical Assistance on Infection Control 7/20/2020 Individual Residential Services and Supports (IRSS) Providers Home and Community-Based Services (HCBS), Developmental Disabilities Residential Services, Individual Residential Services and Supports (IRSS) None
IM 20-030 Incident Management and Prevention Strategies Online Training 6/30/2020 Case Management Agencies (CMAs) & Home and Community-Based Services (HCBS) Provider Agencies Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Provider, PASAS, Incident Management, Prevention Strategies, Training, Incident Report, Critical Incident Report, CIRS, IRS None
IM 20-029 Home and Community-Based Services (HCBS) Waiver Amendments and Renewals Approvals from the Centers for Medicare & Medicaid Services (CMS) 6/26/2020 Stakeholders Home and Community-Based Services, HCBS, Waiver, Renewal, Amendment, Approval, The Centers for Medicare & Medicaid Services, CMS, BI, CES, CHCBS, CHRP, CLLI, CMHS, DD, EBD, SCI, SLS None
IM 20-028 Person-Centered Budget Algorithm Technical Advisory Groups 6/26/2020 Stakeholders Person-Centered Budget Algorithm, PCBA, Assessment, Support Plan PCBA Technical Advisory Group Application
IM 20-027 Rate Decreases for Home and Community-Based Services 6/23/2020 Providers & Case Management Agencies (CMAs) Benefits and Services, Home and Community-Based Services, Providers, Rates None
IM 20-026 FY 2020-21 County Administration Allocations 6/23/2020 County Department of Human/Social Services Directors County Administration, Allocation, County Admin, FY 20-21 FY 2020-21 HCPF County Administration Allocations
IM 20-025 HCBS Settings Final Rule - PTP Training Announcement #3 6/16/2020 Stakeholders Home-and Community-Based Services, HCBS, HCBS Settings Final Rule, Provider Transition Plan, PTP, Training None
IM 20-024 HHS Announces Additional Provider Relief Funds 6/10/2020 Stakeholders Provider Relief Funds, Coronavirus, COVID-19 CARES Act Provider Relief Fund Payment Attestation Portal
IM 20-023 County Communication of SEP Transition 6/8/2020 County Department of Human/Social (DHS) Agencies Single Entry Point, SEP, Case Management Agency, HCBS None
IM 20-022 FY 2020-21 County Grant Program Competitive Applications 5/26/2020 County Departments of Human/Social Services FY 2020-21, County Grants, Grant Program, Grant Funding

FY2020-21 County Grant Program Track 1 Application - All Projects except Equipment Requests

FY 2020-21 Count Grant Program Track 2 Application - Equipment Requests Only

FY 2020-21 County Grant Program Preferred Projects Lists

FY 2020-21 County Grant Program Interview Slots

Appendix D, Conditions of Funding and Monitoring Plan
IM 20-021 Informational Memo for SNFS Regarding CMP Usage for Communication Devices 5/14/2020 Nursing Facilities (SNFs/NFs) SNF, NF, Nursing Facilities, CMP, Nursing Home Innovations Grant Board None
IM 20-020 Incident Management and Prevention Strategies Training 5/13/2020 Case Management Agencies & Home and Community-Based Services (HCBS) Provider Agencies Home and Community-Based Services, HCBS, Case Management Agencies, CMAS, Provider, PASAS, Incident Management, Prevention Strategies, Training, CIRS None
IM 20-019 State Cross-Agency Guidance on Flexibility in Hiring and Training Staff for Healthcare Providers 5/7/2020 Stakeholders COVID-19, Coronavirus, Temporary Changes, Hiring, Training, Healthcare Staff, Direct Care Workers None
IM 20-018 Developmental Disability and Delay Determinations FAQ 4/22/2020 Case Management Agencies (CMA), Community Centered Boards (CCB), Individuals with Intellectual and Developmental Disabilities (I/DD) and Stakeholders I/DD, CCB, IQ Score, Adaptive Score, Neurological Condition, Mental Health, Developmental Disability, Developmental Delay, Determination Developmental Disability and Delay Determinations FAQ April 2020

IM 20-017

(superseded by OM 20-039)

 COVID-19 Communication for Adult Day, Day Habilitation and Brain Injury Day Treatment Providers 3/15/2020 Stakeholders Adult Day, COVID-19, Day Treatment, Specialized Habilitation None
IM 20-016 COVID-19Communication for CDASS Participants 3/13/2020 Stakeholders CDASS, COVID-19, Participant Direction None

IM 20-015

(superseded by OM 20-043)

 PASRR COVID-19 Update 3/13/2020 Stakeholders PASRR, Coronavirus, COVID-19, Nursing Facilities, Hospitals None
IM 20-014 Guidance for Non-Medical Transportation (NMT) and Supported Community Connections (SCC) 3/3/2020 Stakeholders HCBS-DD, HCBS-SLS, NMT, SCC, Providers None
IM 20-013 Appeals Navigation Information Session 2/25/2020 Stakeholders Appeals, Appeals Navigation, Fee-For-Service, Benefits, State Plan Benefits, Member Information, Hearing Stakeholders, Meeting Notice None
IM 20-012 Children's Habilitation Residential Program (CHRP) Waiver Revision 2/24/2020 Stakeholders Children's Habilitation Residential Program (CHRP), Intellectual and Developmental Disabilities, Children, Stakeholders, Rules, Waiver Amendment 8.508 CHRP Proposed Rule Revisions
IM 20-011 Disability Trust Rule Update Information Meeting 2/20/2020 Stakeholders Disability Trust, Meeting Notice None
IM 20-010 Public Notice for DD Waiver Amendment 2/7/2020 Stakeholders Public Notice, Waiver, Amendment, DD None
IM 20-009 Waiver Transition Services and the Service Plan Authorization Limit 2/5/2020 Members, Families, Guardians, Advocates, Providers, and other Stakeholders SPAL, Waiver Transition Services, SLS None
IM 20-008 County Grant Program Targeted Grants 2/5/2020 county Departments of Human/Social Services County Grants, Targeted Grant, Quality, Performance, Outcomes None

IM 20-007

(superseded by IM 20-040)

 HCBS Settings Final Rule - Updated Milestones 2/3/2020 Waiver Participants, Advocates, Case Management Agencies, and Providers Home-And Community-Based Services, HCBS, HCBS Settings Final Rule, Milestones, Schedule Milestones Update II
IM 20-006 Public Notice for Waiver Amendments and Renewals 1/31/2020 Stakeholders Public Notice, Waiver, Amendment, Renewal, HCBS, BI, CES, CHCBS, CHRP, CLLI, CMHS, EDB, SCI, SLS None
IM 20-005 Home Accessibility Adaptations Process and Billing Updates for CES and SLS Waivers 1/30/2020 Providers & Case Managers Home Accessibility Adaptations, Home Modifications None
IM 20-004 Single Entry Point (SEP) Request for Proposal (RFP) Awardee Status Update 1/17/2020 Stakeholders SEP RFP, Single Entry Point, Request for Proposal, Award None
IM 20-003 SB 19-238 Training Advisory Committee Recommendations 1/8/2020 Stakeholders SB 19-238, Stakeholder Group, Home Care Workers, Personal Care Training Advisory Committee Final Report
IM 20-002 Colorado Choice Transitions (CCT) Program Timelines 1/6/2020 Stakeholders CCT, Colorado Choice Transitions, Transition Services, Discharge, Transition, Transition Coordination Agency, TCA None
IM 20-001 Single Entry Point (SEP) Request for Proposal (RFP) Status Update 1/3/2020 Stakeholders Single Entry Point, SEP, Request for Proposal, RFP None