Dialing and Using 7-1-1
Making Calls Using Relay Colorado
When using a standard telephone and calling someone who uses a text-telephone (TTY), the relay operator types the caller's words to the person who uses the TTY and then voices the TTY user's typed words back to the caller. Follow the instructions below:
- Dial 7-1-1.
- When a relay operator answers, provide the telephone number of the person to be called.
- When the person answers, speak directly to the person you are calling, not to the operator. Example: "Hi Mary. How are you doing?"
- Say "Go Ahead" when ready for the other person to respond.
- When finished with the conversation, end the call by saying "Go Ahead or SK (stop keying)" and then allow the TTY user an opportunity to continue or end the call.
If using a TTY and calling a person who uses a standard telephone, the relay operator voices the caller's typed words to the person using the standard telephone and types the standard phone users' words to you:
- Dial 7-1-1.
- When a relay operator answers, type the telephone number of the person you want to call. Example: 303-894-2000.
- When the person answers, continue as with a regular TTY call. Direct your conversation to the person you are calling, not to the CA.
- Type "GA" (Go Ahead) when you are ready for the other person to respond.
- When you are finished with your conversation, end the call by typing "GA or SK (stop keying)" giving the person you are calling an opportunity to continue or end the call.
Receiving Calls Through Relay Colorado
- When using a standard telephone and receiving a call from a TTY user, the operator will say, "Hello. A person is calling you through Relay Colorado." The operator will provide their identification number and ask whether you have ever received a relay call. If the answer is no, the operator will explain how Relay Colorado works. If the answer is yes, the call will continue with the operator voicing what the TTY user types, and then typing what the standard telephone user says.
- When answering the phone using a TTY, a message will appear with the operator's identification number. The operator will type the standard telephone user's greeting. The call will continue with the relay operator voicing what the TTY user types, and typing what the standard telephone user says.