Consumer Alert: Three tips for claims after storms

The Division of Insurance can help with insurance claims and questions.

DENVER (June 25, 2015) –  Yet another severe storm wreaked havoc across Colorado, leaving many with damage to their homes and property. It has been a hectic spring, and the summer looks to bring even more severe weather. The Colorado Division of Insurance (DOI), part of the Department of Regulatory Agencies (DORA), encourages consumers to “Take 5 to Get Wise” when dealing with their insurance claims. DOI offers these three tips for consumers in getting the claims process started.
Three tips for to help with your insurance and claims
1. Start the claim process - Call your insurance company or agent and begin the claim process as soon as possible. Contact DOI if you need the contact information for your company or agent.
2. Document / mitigate the damage - If the damage to your home is extensive, start taking photos of the property and documenting what was lost to help with the claims process. If the damage is repairable, mitigate any further damage by placing tarps on roofs or boarding up windows.
3. Contact DOI –While claims need to be filed with the insurance companies, DOI can assist consumers with questions about insurance and the claims process. Call the Division at 303-894-7490 or 1-800-930-3745 (outside of the Denver metro area).  

Buying Flood Insurance
With heavy rains and other severe weather more likely in the warmer months, now is the time to consider flood insurance. Many homeowners do not realize that their basic homeowners insurance does not include protection from flood damage. Flood insurance must be purchased as a separate policy. The Federal Emergency Management Agency (FEMA) administers the National Flood Insurance Program (NFIP), a federally subsidized program available to any property owner – homeowners, renters, condominium owners and associations - whether or not the property is in floodplain. National Flood Insurance is sold through a private insurance agent selling it to a community that has joined NFIP.

Contact your insurance agent about buying flood insurance 
If you do not have an agent or your agent does not sell flood insurance, contact the NFIP at 1-888-379-9531 or go to www.floodsmart.govto get the name of an agent in your area. Typically, there is a 30-day waiting period, after applying and paying the first premium, for the insurance to become effective. For more information, visit the Colorado Division of Insurance flood insurance webpage or the FEMA / NFIP website

Home Inventories
Before any disaster strikes, consumers should recognize the value in creating a home inventory. An inventory helps consumers in determining what’s been lost and in working with their insurance company. DOI has developed a Home Inventory Checklist. In addition, the National Association of Insurance Commissioners (NAIC) has created a smartphone app to help homeowners and renters develop a Home Inventory Checklist. Find information on the app at, under the “Consumer Resources” tab. 

About DOI
The Colorado Division of Insurance (DOI), part of the Department of Regulatory Agencies, regulates the insurance industry in Colorado and assists consumers and other stakeholders with insurance issues. Visit for more information
About DORA
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. Visit for more information or call 303-894-7855 / toll free 1-800-886-7675

Media Contact:
Vincent Plymell
Division of Insurance
p: 303-894-2261 | c: 303-910-9614