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In 1989, the Colorado Legislature granted the Commission for Disabled Telephone Users the authority to establish a statewide telecommunication relay service (TRS). In 1992, the Legislature transferred the relay program to the Colorado Public Utilities Commission (PUC) and eliminated the Commission for Disabled Telephone Users.
The Colorado Relay program is funded by a monthly surcharge that is charged to all residential and business access lines.
Relay Colorado is available to users 24-hours a day, 365 days a year. There are no restrictions on the number or length or type of calls.
The PUC is responsible for the administration of the program. The administrator is Holly Bise.
The current state contract for providing Relay Colorado services was awarded to Sprint Relay after a competitive bidding process.
Federal law mandates that all relay conversations are kept confidential and that no records be kept.
There is no extra charge to use Relay Colorado. Long distance relay calls may be billed to a user's preferred long distance provider or if a specific company is not identified, the call will be billed to the user though Relay Colorado's provider, Sprint Relay.
Simply dial 711 for easy access in Colorado or any other state.
* Voice carry-over or VCO calls allow a deaf or hard-of-hearing person to use their voice to speak directly to a hearing person