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If you do not find an answer to your question in this listing, please contact us at 303-894-7575 or DORA_BankingWebsite@state.co.us.
A: No. We only regulate Colorado state-chartered banks. If your bank is a national bank, it is regulated by the Office of the Comptroller of the Currency, a federal agency. If you bank at a branch of a bank chartered by another state, it is regulated by that state's financial agency.
A: If your bank has "NA", "N.A.", "National", or "National Association" in its name, it is a national bank and we do not regulate it. To find a list of Colorado state-chartered banks, please go to What We Regulate, select "Commercial Bank" under the INSTITUTION TYPE heading, and you will be provided with a list of the banks we regulate. If you need assistance, please contact us.
A: Even though banks and credit unions may provide similar services, they are not the same thing. A very basic definition is that banks are businesses owned by stockholders and credit unions are non-profits owned by the depositors.
A: If you have a problem with a credit union, you must contact the Division of Financial Services for assistance. They can be reached at 303-894-2336.
A: The Federal Deposit Insurance Corporation (FDIC) maintains a database of all banks it insures. This information can be viewed at http://research.fdic.gov/bankfind/; or you may call the FDIC at 1-877-ASK-FDIC (275-3342).
A: In Colorado, banks have the right to establish their own policy concerning the order in which they process checks. Some banks may pay the larger items first so that the most important items such as mortgage and car payments are not returned. Please contact your bank for information on their policy.
A: In Colorado, there is no limit on the amount a bank can charge for returned checks or overdrafts. Banks are required to provide a fee schedule to customers when new accounts are opened, which specifies the fee amounts that may be charged.
A: In order to address your complaint, the Division of Banking forwards a copy of your written complaint to the bank, along with our letter requesting the bank’s information regarding the complaint. Receiving your complaint in writing prevents miscommunication and allows all parties to work with the same information.
A: The Division of Banking has no jurisdiction over national banks. If you have a complaint against a national bank, you need to contact their regulatory agency, the Office of the Comptroller of the Currency (OCC). The OCC can be reached at http://www.helpwithmybank.gov/ or by phone at 800-613-6743.
A: No. All money transmission information is maintained by the money transmitter company and we do not have access to it. You must contact the money transmitter company for assistance.
A: We can address complaints from Colorado residents ONLY. Please complete and submit a Complaint Form and once we receive it, we will address your complaint. If you are not a Colorado resident, we have no jurisdiction over the company and you must contact the office in your home state that regulates money transmitters.