The Division of Real Estate Complaint Process

The Colorado Division of Real Estate licenses and regulates

  • Appraisers and Appraisal Management Companies;
  • Community Association Managers and Management Companies.
  • Mortgage Loan Originators and Mortgage Companies;
  • Real Estate Brokers and Real Estate Brokerages; and
  • Subdivision Developers.

The Division is charged with ensuring that real estate professionals meet the minimum requirements to become licensed and once they are licensed, enforcing the professional standards of the license law. Consumers may file a complaint with the Division if they feel that an individual is performing real estate duties without a license, or if a licensed individual is not complying with the requirements of the practice act.  

Common Complaints Investigated and Dismissed

The Complaint Process 

Frequently Asked Questions

Real Estate Contract Usage and Enforcement

  • Interpretation and enforcement of contracts and forms are civil matters that need to be addressed through appropriate civil means in the court system.
  • The Division is not able to enforce or interpret the language and usage of the Commission or Board approved contracts and forms.  
  • An attorney should be consulted related to matters of contract law or questions about how to best resolve any civil matters.

Homeowner Association (HOA) Complaints

  • Filing an HOA complaint The HOA Information and Resource Center and the Division does not have any investigative or enforcement capabilities to address HOA complaints. 

How to File a Complaint 

  • Complaints must be submitted in writing.  The Division does strongly encourage the use of the online complaint process. Written complaints may be mailed to the Colorado Division of Real Estate, 1560 Broadway Suite 925, Denver, Colorado 80202.
  • Please include the name and contact information of the person or company that you wish to file your complaint against.
  • Although you can reference a brokerage or company in the body of your complaint, the Division investigates and disciplines individual licensees.
  • If the complaint is not on a licensed individual, you may still submit a complaint if the individual was involved in unlicensed practice.
  • The Division does accept anonymous complaints.  If you wish to submit an anonymous complaint, please be as thorough as possible with the information pertaining to the licensee and the alleged misconduct.  
  • Please include copies of any supporting documentation that you feel is relevant to your complaint. ​​

File a Complaint Here


Resources: 

 


Contact Information
Colorado Department of Regulatory Agencies
Division of Real Estate
1560 Broadway, Suite 925
Denver, CO 80202
Phone: 303-894-2166 | Fax: 303-894-2683
dora_realestate_website@state.co.us