Colorado Wildfires 2018

Information from the Division of Insurance to help Colorado insurance consumers impacted by the 2018 wildfires. 

Health Insurance Companies' Actions to Help Members Impacted by Colorado Wildfires
Anthem

  • Relaxed pharmacy guidelines for members in Eagle, Garfield and Pitkin counties impacted by the ongoing wildfires. This means that members in those counties can request up to 30-day emergency prescription refills of maintenance medication.
  • These revised guidelines will be in effect from July 6, 2018, through and including August 6, 2018 (unless extended) for affected members.
  • This procedure applies to members with Anthem group health plan benefits, individual and family plans. It DOES NOT apply to Federal Employee Health Benefit Plan members and Medicare Advantage and Medicare Part D plans, as those business segments have their own unique guidelines and criteria.
  • Anthem will post this information on their online member portal, and on the Anthem Twitter and Facebook pages.

Rocky Mountain Health Plans (RMHP)
RMHP’s Customer Service and Care Management teams can help impacted members in the following areas:

  • Accessing care needs
  • Care coordination, specifically to ensure the continuity of care
  • Obtaining prescriptions, including pharmacy overrides for early Rx refills on all drug types
  • Coordinating premium payment arrangements, if necessary
  • Connecting to emotional support lines and community resources
  • Members can also call Optum’s free emotional-support help line at 866-342-6892. Optum’s free emotional-support help line will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.
    • Specially trained Optum mental health specialists are available to help people manage their stress and anxiety so they can continue to address their everyday needs.
    • Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

United HealthCare / Optum 
Support includes assisting health plan participants who may need to make alternate arrangements to access care and early prescription refills, as well as offering a free emotional-support line to help people who might be affected.

  • Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their medical ID cards.
  • For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. People enrolled in Medicaid, employer-sponsored and individual health plans (except Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
  • Free Help Line: Optum, a leading health and behavioral health services company, is offering a free emotional-support help line.
  • The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.
  • Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 


Contact Information
Division of Insurance, Colorado Department of Regulatory Agencies
1560 Broadway, Suite 850
Denver, CO 80202