CaseConnect

Welcome to CaseConnect

The Colorado Civil Rights Division (CCRD or the Division) has implemented a new civil rights case filing and management system (CaseConnect) to allow for electronic submission of intake questionnaires, responses to requests for information and evidence, and rebuttals, as well as case management and case status tracking. Please see Frequently Asked Questions further below.

Some features of CaseConnect include:

1. Online claim filing. The days of handwriting a 20-page paper intake packet are over. Now, complainants can input their complaints into the online form, as well as attach documents. Complainants view the draft charge of discrimination through the online portal. Respondents receive the charge of discrimination and request for information by email and submit the response and position statement through an online portal. 

2. Online status for parties. Respondents and Complainants can log into their case to see the current status, edit contact information, and communicate with the Division.

3. Jurisdictional screening. Several questions, depending on the type of case, are designed to alert the complainants up front that the Division does not have jurisdiction. For example, claims by employees against federal employers are non-jurisdictional at CCRD.

4. Templates and forms. The standard documents used in the workflow are ready to complete and send to parties, such as the charge of discrimination and the request for information.

File a complaint intake form or respond to a complaint

Check the status of an existing case, file evidence, and communicate with CCRD 

Customer User Guide for CaseConnect


CaseConnect: Frequently Asked Questions

About CaseConnect

What is CaseConnect? 
CaseConnect is the Colorado Civil Rights Division’s electronic case management system which allows for online submission of intake and case information and evidence.  The system will also enable parties to check the status of discrimination claims and communicate with the Division.

I don’t have access to a computer.  Can I still use CaseConnect?
CaseConnect is only accessible through a computer with an internet connection.  The Department of Regulatory Agencies, in which the Division is housed, has a Welcome Center located at 1560 Broadway, Ste. 110, Denver, CO 80202.  The Welcome Center has computer terminals which can be used by the public to access CaseConnect.  You may also utilize computers at your local library or community center.  If necessary, you may submit documents to the Division via email, in person, or via US Mail.

How to Use CaseConnect

How do I access CaseConnect?
The link to access CaseConnect is located above, on the Colorado Civil Rights Division’s website home page.

If you wish to see if the Colorado Civil Rights Division has jurisdiction over your complaint, you may begin by completing an intake questionnaire related to the area in which you believe you are experiencing discrimination (employment, state personnel board claims, housing, and public accommodations). If the Division lacks jurisdiction, you will be notified after answering a few questions--but please note that the Division may determine at a later point that it lacks jurisdiction under statute or rule.

If you are a responding party to a case and have received an access code, you may enter CaseConnect to submit a response to request for information, access details of the case, correspond with the Division, and submit evidence/documents.

Are there written instructions for using CaseConnect?
Yes, the Customer User Guide is linked above and here.

How do I know that my Intake Questionnaire or other documents have been accepted?
After registering, you will receive a confirmation email. Upon submission of the Intake Form, Division staff will contact you if they have questions or require additional information. If the Division has jurisdiction over your claim, you will receive an email instructing you to log into the portal and accept the Charge of Discrimination.

I submitted an Intake Form and/or other documents via CaseConnect.  Should I also mail them to the Division?
No.  The Division does not require paper documents and/or original signatures.  You will be informed if this becomes necessary.

How will I receive documentation and/or notices from CCRD?
All notices and service letters including requests for information, rebuttal requests and letters of determination will be emailed to parties.  If a party does not have an email address and/or indicated that they do not have access to a computer, they will be mailed these notices.  However, please be aware that mailing notices may result in a delay in case action notification.

Filing or Responding to a Complaint

How do I access CaseConnect to file a complaint or respond to a complaint?
The link to access CaseConnect starts with a button located on CCRD's website home page. See the links above to file a complaint, respond to a complaint, and access each party's home pages. 

If you wish to see if CCRD has jurisdiction over your complaint, you may begin by completing an intake questionnaire related to the area you believe you are facing discrimination (employment, housing and public accommodations). If CaseConnect indicates the Division does not have jurisdiction, but you believe there is jurisdiction, please immediately contact CCRD at 303.894.2997.

If you are a responding party to a complaint and have been given an access code, you may enter it to access details of the case, correspond with the Division, and submit evidence/documents.

Will the Charging Party be able to review documents that my company submits?
Yes.

How do I know that my intake questionnaire or other documents have been accepted?
After completing an intake questionnaire or submitting evidence/documents, you will receive a confirmation email.  Division staff will contact you if they have questions or require additional information.

I submitted an intake questionnaire and/or other documents via CaseConnect.  Should I also mail them to the Division?
No.  The Division does not require paper intake documents and/or original signatures.  You will be informed if this becomes necessary as your case moves forward.

How will I receive documentation and/or notices from the division?
All notices and service letters including requests for information, rebuttal requests and letters of determination will be emailed to parties from Division staff email addresses.  If a party does not have an email address and/or indicated that they do not have access to a computer, they will be mailed these notices to the address provided.  However, please be aware that mailing notices may result in a delay in case action notification.

Where can I view the status of my claim and update my contact information?
Whether the Complainant or Respondent, you log into Case Connect Community Portal with your username and password.

How do I sign and file a charge of discrimination?
After you submit your intake information, Division staff will review the information, contact you and draft a charge of discrimination. You will receive an email instructing you that your charge is ready for acceptance. Log into your homepage, check the box indicating acceptance and click Submit. See the User Guide for additional instructions on filing a charge of discrimination.


For Respondents

How can I access the system / sign-up for access?

At this time, the primary contact for a Respondent should contact the CCRD to provide an email address for future complaints. If CCRD has an email address for a designated contact to receive charges for the respondent, an electronic charge will be sent to that email address on file with CCRD. If CCRD does not have an email address for the respondent, a paper notice will be mailed to the address of record for the respondent. The notice of the charge instructs the respondent to log into the secure portal with the specific charge number and a password. These items are required to access the system.

Can we use the system to respond to or view more than one charge at a time?
Not currently, although this feature is in the process of being developed and will be released soon. Currently, each charge is assigned unique login information and must be accessed and viewed separately.

Will the Complainant be able to review documents that my company submits? Can the Respondent view information submitted by the Complainant? 
Generally, yes. Under Commission Rule 10.5(F), any of the parties or their counsel may examine any evidence contained in the investigative file of the charge, excluding documents or information made confidential by law. Evidence does not include Commission or Division work product or documents protected by attorney-client privilege. 

How secure is this system?
Each charge is assigned a unique access code in the notice that the Respondent receives. It is imperative that your organization keeps this information secure. CCRD will provide the organization the capability to request a new, unique password.  However, each password will only allow access to a specific charge.  Information that you submit through the system is secure.

Are there specific times that the system is available?
The system is available 24/7. The only exceptions will be for system maintenance.

Can we request an extension to submit documentation via CaseConnect?
Yes. Both parties may use the Communication button or email the investigator to request an extension.

What if my company does not receive the notice of charge due to bad address or a SPAM filter by our system server?
The Investigator will follow up with a Respondent if it has not submitted a response. A representative from CCRD will re-serve the charge of discrimination in the event the Respondent did not receive it.  

Is there a limit on the type of file or file size that can be uploaded electronically?
There currently is no limit on the type of file (e.g., doc, pdf, xls). Each upload is limited to 20 megabytes, but multiple uploads are permitted.

What if I want to submit additional information or exhibits after the response to the charge is submitted?
Additional information can be submitted at any time and uploaded to the system. Please bear in mind that the investigation may be at or near closure; therefore, additional information may not be considered.

The charge was sent to the wrong individual. How do we update this information with CCRD?
Respondents can update their organization contact information via the Respondent Homepage to ensure the contact details are current and accurate.

How would my company file a notice of appearance or notify CCRD of legal representation?
You can quickly and easily update legal representation information right in the system. From the Respondent HomePage, click on Edit Respondent’s Information. There is no longer a need to send a hardcopy letter of representation.

Will my company receive a hard copy of the charge of discrimination in addition to the digital version?
No, but you can view, download, save, or print the notice and charge from the system, for filing and future reference.

How will I receive notice that the investigation is closed?
By email notification and a separate email with the closing documents attached.

Other

How do I provide feedback to CCRD about CaseConnect?
We welcome your feedback about CaseConnect and request that you email CCRD with your suggestions: dora_ccrd_support@state.co.us.

Whom do we contact for more information?
Contact CCRD via email: dora_ccrd_support@state.co.us.

What should I do if I experience technical difficulties while using CaseConnect?
Please contact the Division at dora_ccrd_support@state.co.us if you need assistance using CaseConnect. If the inability to submit an intake questionnaire via CaseConnect may jeopardize the Division’s jurisdiction over your claim (for example, you have little time remaining before the filing deadline), you may submit an intake questionnaire in person, via US mail, or by email. In this case, please visit the website to obtain an intake packet or call the Division at 303-894-2997 to request that an intake questionnaire  be  sent to you. 

When did CaseConnect go live?
November 23, 2016


Contact Information

Colorado Civil Rights Division
1560 Broadway, Suite 825
Denver, CO 80202
Phone: 303-894-2997 | Hotline Español: 720-432-4294 | Fax: 303-894-7830 | Email: dora_ccrd@state.co.us