Sprint taking over as relay provider in Colorado on July 1

  • Joshua B. Epel, Chairman
  • Pamela J. Patton, Commissioner
  • Glenn A. Vaad, Commissioner

DENVER - (June 24, 2015) - — Sprint will become the new Relay Colorado Telecommunication Relay Services provider starting July 1 replacing AT&T, which is exiting the relay industry. Sprint has a long standing history in the relay industry as the nation's largest TRS provider and served the Colorado community for more than 20 years prior to 2012.
The Colorado Telecommunication Relay Services was established by legislation in 1989. The program enables those who are deaf, deaf-blind, hard of hearing, and speech disabled to communicate with a hearing caller through a specialized text telephone and third-party operator.
Relay Colorado is accessed by dialing 711 and is available 24 hours a day, 365 days a year. All calls are completely confidential. While the use of traditional relay services has seen a decline of use due to advanced technologies, the use of captioned telephones for those who are hard of hearing continues to increase.
Both traditional relay and captioned telephone relay are administered by the Colorado Public Utilities Commission (PUC) and funded by a monthly surcharge on telephone access lines. The Commission annually reviews the Relay Colorado fund balance, revenue, and expenditure projections and determines the appropriate surcharge for the following year.
In addition to providing relay services, Sprint and the PUC will actively engage in outreach and education all throughout Colorado with the goal of spreading awareness about Relay Colorado and the deaf, deaf-blind, hard of hearing, and speech disabled communities.
Individuals and communities that wish to learn more about Relay Colorado can contact Holly Bise, State Relay Administrator, at holly.bise@state.co.us or at 303-894-2024.
About PUC
The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state.
About DORA
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. Visit www.dora.colorado.gov for more information or call 303-894-7855 / toll free 1-800-886-7675

Media Contact:
Terry Bote
Colorado Public Utilities Commission
p: 303-894-2827