Office of Enforcement

Kevin Huff, Director
Office of Investigations

Investigative Process

Some complaints are investigated internally by board or program staff. However, depending on the scope of an investigation, the complaint may be referred to the Office of Investigations and the complaint is assigned to an investigator. The Office of Investigations receives hundreds of cases per year. Investigators make their best effort to complete an investigation within 180 days. There are circumstances, however, such as the complexity of the issues, number of witnesses, witness cooperation and the investigator's caseload which may affect the length of an investigation.

Investigators

When a complaint is assigned to an investigator, the investigator acts as an impartial, neutral fact finder and does not "represent" the complainant, the board or program, or the licensee, certificate holder or registrant.  The investigator may contact both the licensee and the complainant for more information. The majority of this work can be done by telephone. The investigator may also subpoena or otherwise obtain copies of pertinent documents, and where appropriate, may retain an expert consultant to review the case.

The investigator prepares a written report for the board or program to review. If the board or program determines there is probable cause to believe there has been a violation of law, a hearing may be held or the licensee may agree to a settlement. The case may also be referred to the Office of Expedited Settlement or the Office of the Attorney General.

Release of Information

The office can not release information to the public during the investigation. The investigation is CONFIDENTIAL. The office can answer general questions about the investigative process. Each case is assigned a case number. Please have the case number available when contacting the Office.

Investigations Frequently Asked Questions

John "Jack" Steele, Director
Office of Expedited Settlement

Expedited Settlement Mission

The mission of the Office of Expedited Settlement (ESP) is to expedite the resolution of disciplinary cases for the health, allied health, and business and technical programs of the Division of Professions and Occupations (Division). Resolution of disciplinary actions through stipulation without litigation is meant to expedite the resolution of disciplinary actions, while at the same time minimizing the associated legal costs of settling these actions.

Expedited Settlement Process

This process begins with a complaint being reviewed by a Board or Program. If it is determined that disciplinary action is necessary, the Board or the Director determines the sanction to be offered to the Respondent. ESP then contacts the Respondent to discuss the offered sanction with the opportunity to sign a stipulation. If the Respondent accepts the terms of the stipulation, the Respondent signs the document, returns it to ESP, and the matter is then closed in ESP and processed through the Board or Program staff. If no agreement can be reached, or the Respondent fails to respond, the matter is closed in ESP and referred to the Office of the Attorney General for a hearing.

ESP does not practice law; rather it merely assists the Board or Director in the delivery of settlement proposals and the resolution of disciplinary actions.

Expedited Settlement Consumer Information

Confidentiality: The ESP process is strictly confidential until stipulations are signed and final agency orders are issued by the Board or the Director.  Complainants and/or the general public will not be able to receive information about pending cases until final disposition. Consumers seeking specific information about pending or final cases must direct all such inquiries to the Board or Program staff.

Attorney Issues: Many Respondents are able to resolve their complaints without the use of an attorney; however, it is the choice of the Respondent to hire counsel. ESP does not practice law and is not permitted to give legal advice under any circumstances. If the Respondent does retain counsel, ESP should be notified immediately and all correspondence will be directed to both the Respondent and counsel. ESP staff will not interfere with the attorney-client relationship; but, it is Division policy to notify the Respondent of all correspondence. If ESP has knowledge of counsel, it will do its best to correspond with counsel as well.


Contact Information
Office of Investigations
1560 Broadway, Suite 1350
Denver, CO 80202
Phone: 303-894-7599 | Fax: 303-894-5940