Manufactured Housing Consumer Complaints

Consumers experiencing difficulty getting problems resolved regarding their manufactured housing may contact us for assistance at 303-864-7836.

Steps for submitting a complaint

1. Submit a written request

All complaints must be submitted in writing to the DOH Building Codes & Standards Section.

Mail submissions to:

Email complaint submissions are also accepted. Email complaint submissions may be sent to Beverly Bayley, beverly.bayley@state.co.us

2. Submission Information

All complaint submissions shall include:

• Name
• Mailing Address
• Home Location (if different than mailing address)
• Telephone Number
• HUD Label Number
• Serial Number
• Date of Purchase
• Date of Manufacture
• Name of Manufacturer
• Detailed List of All Problems with the Home
• Copies of All Correspondence with the Manufacture and/or Dealer

Complaints are reviewed for building code and non-building code items, determination of whether an on-site inspection will be conducted and an HTS inspection report.

Contact

BCS Section Consumer Complaint Office, 303-864-7836.

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