DHSEM Realignment and Branding Update
Dear DHSEM Stakeholders,
I am pleased to announce our Division’s structural realignment as well as our new Vision, Mission, Core Values and Guiding Principles. As many of you know, the DHSEM is a relatively new Division within the Colorado Department of Public Safety. The DHSEM was created by consolidating three separate state agencies in 2012. During the formation of the Division, Colorado experienced a series of catastrophic events. We tried to find ways to support your needs in both response to and recovery while we were still building the Division.
Last year we began reviewing our organizational management. We analyzed feedback you provided in our customer survey, many personal conversations, and our stakeholder engagement meetings. Your feedback helped us determine how we can better support you.
We heard from those communities impacted by the 2013 and 2015 floods how we could create a more streamlined and efficient approach to our administration of public assistance and other recovery grants. While our staff worked hard to support you, our organizational structure created numerous points of contact on the same project resulting in inconsistent messaging and decision-making, and inefficiencies. This realignment is an effort to create a more cohesive and consistent organization that supports your needs.
Similar business functions were spread across various offices and units creating ambiguity for our customers and a lack of clarity for our staff. This realignment of the DHSEM business functions around our mission areas streamlines customer service delivery and creates a more integrated Division. We believe consolidating customer service delivery functions creates a more efficient and dynamic organization to better support you, our stakeholders and customers.
The main priorities of this realignment are:
1) consolidating grant functions in one office to create consistency and efficiencies for better customer service;
2) aligning business functions with service delivery;
3) creating more robust planning, training and exercise areas to allow for more local support;
4) focusing on internal staff development to improve customer service and staff expertise;
5) consolidating outreach and education efforts to our local, state and private stakeholders, and;
6) creating more clear roles and responsibilities for each of the sections and units within the Division.
This realignment is scheduled to take effect on March 19, 2018. In the next several weeks we will be reaching out to you directly for organizational changes that impact you and, if appropriate, to discuss the transition to a new point of contact to ensure a seamless process. I look forward to working with you as we focus on how we can better serve your needs. If you have any questions or comments, please let me know.
Kevin Klein, DHSEM Division Director
The DHSEM website will begin updates before March 19 with the pages sharing organization charts and then move into a restructure of the site content to match our realignment. Please check back for new information.