Information Center


The Strategic Communications team provides public information, crisis communication and social media support to the Colorado DHSEM.  A public information officer is available 24/7 for media requests.  The public information can be contacted by email or by calling 720-432-2433.

Information Topics

Strategic Communications Team

Micki Trost 

picture of Micki Trost

Micki Trost is the Colorado Division of Homeland Security and Emergency Management (DHSEM) Strategic Communications Director/ Public Information Officer (PIO).  She is based in the Centennial DHSEM Office.  She joined the State of Colorado in November 2011 as the division's PIO.  Trost also acts as the State PIO for the Chemical Stockpile Emergency Preparedness Program (CSEPP).

Trost has worked numerous Colorado incidents in the State EOC and onsite and local incident command posts.  The incident support to: wildfires [High Park Fire, Waldo Canyon Fire, Black Forest Fire and West Fork Complex fires], Aurora Theater Shooting, and Jessica Ridgeway Murder in addition to being the lead PIO (ESF-15) in the State EOC during their 2012 activations.  She also lead the Colorado Virtual Operations Support Team during the 2015 Planned Parenthood Shooting in Colorado Springs.

Prior to joining DHSEM, Trost was a Public Information Officer and Life Safety Educator for nine years at West Metro Fire Protection District in Jefferson County, Colorado.  In this role, Trost responded to large scale all-hazards incidents and provided media/community relations, victim assistance and incident documentation through photography and videography.  In addition, Trost coordinated life safety programs focused on fire safety and injury prevention.

As a public information officer, Trost responded to hundreds of local residential fires and large scale incidents including the Deer Creek Middle School Shooting, county level wildland fires and other all-hazards scenes. She is a member of the Jefferson County IMT PIO team.

Trost has been an active member of the Emergency Services Public Information Officers of Colorado (ESPIOC) for the past ten years and is a past board member.  She was awarded the ESPIOC 2014 Public Information Officer of the Year.  In 2010, Trost was awarded the Shriner’s Hero Award for assistance to fire victims.

Trost is a 2017 graduate of the Naval Postgraduate School with a M.A. in Security Studies focused on homeland security.  She graduated with honors from Regis University and earned a B.A. in Communications.  

Micki Trost Biography

Jennifer Hillmann

photo of communications specialist Jennifer HillmannJennifer Hillmann is the Communications Specialist for the Colorado DHSEM.  She manages the Colorado Virtual Operations Support Team and coordinates the READYColorado social media platforms.  She joined DHSEM in October 2016.  She is an active member of the Emergency Services Public Information Officers of Colorado (ESPIOC).

Hillmann started her career in emergency services and public information at Larimer County Sheriff’s Office in 2008.  She worked as a public information officer (PIO) for numerous fires in 2012, including the devastating High Park Fire.  She received the Larimer County Sheriff’s Commendation award for work on High Park Fire.  This event was what sparked her passion for emergency services and the communications field.  In 2013 Hillmann worked as PIO in the Joint Information Center for Larimer County during the September Floods and was awarded the Distinguished Service Award and medal for duties performed during that natural disaster.  During her time in Larimer County she also served as the communications liaison for Santa Cops of Larimer County for three years (2009-2012), and coordinated several fundraisers and community events to help raise awareness and funding for the non-profit organization.   

Hillmann graduated with honors from Colorado State University in 2014 with M.A. in Organizational Leadership/Communications and Human Resources Management.  She also earned B.A. from Colorado State University in Social Sciences.