IDS Customer Support
To best serve agencies, IDS believes it is important to partner with each client in order to develop an in-depth understanding of the agency’s requirements. By doing so, IDS will be able to design and produce documents that get each message across effectively while minimizing costs associated with producing and distributing documents.
IDS’ Customer Service Team ensures that everyone receives superior service and product quality. Whether a state, federal, county, or city entity, IDS will provide estimates and advice on submitting projects for production. IDS communicates schedules, and works proactively to deliver high quality services on time.
Hours of Operation
IDS Northern Region/Denver - 7:00 a.m. - 5:30 p.m. | Monday - Friday
IDS Southern Region/Pueblo - 8:00 a.m. - 5:00 p.m. | Monday - Friday
Request Estimates: please contact the Customer Service Team at 303-866-4100 option 1, or via email at firstname.lastname@example.org.
To Submit a Request for Design, Print, or Mail Job: please provide a completed Request Form. Requests do not need to be routed through purchasing — simply submit directly to IDS along with each project.
Contact the IDS Customer Service Team prior to preparing any project for more information on file prepping, timelines, distribution, etc. In addition, IDS is equipped to receive files directly via email or FTP.
To Request Scanning or Data Entry: please contact our Pueblo Office at 719-948-0053 or email Cindy.Goure@state.co.us.
Customer Support Reps
Customer Support Representatives (CSR) are assigned to specific departments and can answer questions, receive orders, track job status, assist in planning upcoming projects, or discuss how IDS can improve its services.
If you have any questions, please contact the Customer Service Team at 303-866-4100 option 1, or via email at email@example.com.