DCS Customer Testimonials

2017
Capitol Complex Facilities Management

"I just got finished with the waste audit.  Sheila, Marty and Jessica ROCKED as usual!!  They are so helpful, I can't thank you all enough. 
Marty, I had to leave one bag of recycle contamination (trash) in one of the gray carts.  Thank you all again!!" 
 
Amanda Timmons

 

 

2015

Integrated Document Solutions (IDS)

"I like your newsletters and news flashes — very informative and interesting!"

Krista Meulengracht
Driver's License Business Analyst

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"Sharon was very helpful and was able to give me the information that I needed. She always responds in a timely fashion and makes sure all my questions/requests are taken care of. She is a great person to work with; please let her know that she does a great job!"

Charla Phagan
Colorado Auto Theft Prevention Authority

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"I want to thank Mike and his staff for all their hard work with providing past invoices for our reconciliation. The responses have been very quick and we are almost done with the project."

Beth/Elisabeth Dickinson, CPA
Controller
 | Office of the State Auditor

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"I just want to express my gratitude for all the help Karen and Sharon have been to Beth and I by providing necessary documents for our year‐end reconciliations. I know how busy they must be right now but they were very responsive to my requests!"

Lesa Fisher
Financial Technician
 | Office of the State Auditor



State Fleet Management

"I want to let you know about the excellent service that I received from Sean Murphy before, during, and after my first State Fleet rental.  Sean walked me through every step of the process, from registration to returning the car and he was pleasant, thorough, and professional throughout.  He really went the extra mile and saved me time and frustration.  It was truly a pleasure to work with him and I congratulate you on having such a dedicated person representing you.  Thanks so much!"

Linda Edwards
Budget Analyst
 | Financial Services Division | Colorado Judicial Department
 



Capitol Complex Facilities Management

"I want to bring to your attention that Devin Moynahan has proven to be a key essential addition to the Pierce location. Not only does the exterior in the back loading dock looked picked up, he is visible in the building fixing problems that have been long overdue. Please thank Devin for us. He sees the problems and fixes them."

Carol Gustafson Olds
Driver Testing and Education Manager
Department of Revenue

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In reference to the AC Removal Schedule: The heat will kick on if the outside air temp drops below 50 degrees then the steam radiators kick in. Team will remove window AC units from OSPB offices tomorrow.

"Thank you Rick and team...very well and quickly done."

Henry Sobanet
Office of State Planning & Budgeting
Governor’s Office
 | State Capitol

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"Not sure who Laura Knopping's supervisor is, but just wanted to say what a pleasure she is to deal with. Every time I have had to call her, whether it is something routine or something that got missed, she is just so pleasant, apologetic when necessary and just flat out nice. They say you can tell if someone is smiling when you're talking to them and I really do feel like she is when I call over there."

Lori Legler
Customer Service Manager
Department of Human Services
 | Office of Administrative Solutions

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"We all became acquainted with Devin Moynahan in that we work at the 1881 Pierce Street location in Lakewood. Jason was kind enough to bring Devin around to introduce him before Jason was apparently re-assigned to a different facility.

We speak for a good many of us here at our facility when we say that Devin, is an individual who consistently goes above and beyond in his efforts to maintain our aging facility, and always is a professional, approachable and friendly manner. From what we all have observed, Devin has a result-oriented attitude and is focused on achieving his tasks timely, efficiently and with a winning attitude. He is always willing to help anyone, anytime, anywhere at the drop of a hat. I guess the point we are attempting to make is that great employees possess certain characteristics that make them "great." Devin is one of those "great" employees.

We all know that fitting in to the State culture can at times be challenging. That being said it is apparent to all of us that Devin meets and exceeds those challenges on a daily basis. In closing, we are happy, actually delighted to have him here, and wanted to take this opportunity to acknowledge that."

Department of Revenue | Driver Testing and Education

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"I need to let you know that Jason Clark did an outstanding job here at 1881 Pierce St. He will be greatly missed.  He not only did an outstanding job, but was very prompt, knowledgeable and respectful.  He did over and beyond what was asked of him.  He is a model employee."

Esther Julia Sedillos
Department of Revenue
 | MV Administration
 



Address Confidentiality Program (ACP)

"The co-operation in Arapahoe County between everyone I have dealt with and employees to employees has amazed me. This level of service is something I have come to NOT expect from government bureaucracy, and lightening quick I might add. Jackie and the ACP program staff are also no exception. Everyone from top to bottom has been exceptionally great and I appreciate all of the assistance here and thank all of you for your help. As a victim of stalking, the government tends to blame the victim when you seek help and it has been a very difficult road to maintain privacy; I never thought I would be able to own property. I jumped in afraid that this would expose me immediately upon signing the closing documents, but everyone who has assisted in keeping these records offline goes a long way. I know that the address can still be found through other means, but this offers a level of protection that I am comfortable with."

 

 

2014

Capitol Complex Facilities Management

"Last week we met with the Capitol Complex team to get an update on the 1575 elevator project. The project is well underway with final design to be complete in March. Once the final design is finished there is a 16 week lead time to ensure that all the materials are manufactured and delivered. 

From outside landscape upgrades, fresh paint and new carpet we have had a good partnership with Capitol Complex as we work to improve the conditions for the employees and visitors of 1575."

Susan Beckman
Department of Human Services | Office of Administrative Solutions 

 



Integrated Document Solutions (IDS)

"The DOWC Special Funds Unit would like to commend and show our appreciation for the effort Gary Moore demonstrated on February 11 and 12, 2014. Gary was contacted the morning of the 11th and asked that a special run be made to pick up a warrant from 633 17th Street and taken to the Marion Street post office to pay for PO Box 300009 and pick up the mail to be returned back to this office. The post office had inconveniently discontinued the mail stating the box fee had not been paid. Gary was here within the hour of the request to retrieve the warrant. He then had to stand in line at the post office for at least 45 minutes only to be told by the clerk, that the rate had increased and they would not accept the check. Gary took the extra step to call me and to ask what to do. He then got back into the line again to obtain a phone number so I could contact the Marion Street post office. Gary then returned the warrant to me at 633 17th Street. I then contacted the post office and it was agreed there was a misunderstanding and the mail could be picked up the next day upon receipt of the same warrant that was previously rejected."

"Gary was again emailed and asked to perform another special run and provided the same service on the 12th, only to have the same frustrating experience again. When I spoke to him he was loading boxes and speaking to me while trying to stay on time with his normal mail run he performs every day. On the 13th, Gary was again contacted -- it was the third day in a row I am sure his thoughts were “Oh no, here we go again.” Yet again he showed the same professionalism and desire to please. He coordinated a special run to the same post office to pick up certified mail.  This mail was also brought directly back to Special Funds."

"Gary is a very pleasant person and did all of this with a smile and “happy to be of service” attitude, this accurately represents the true value of customer service. We as state employees could all take a lesson from Gary."

Brenda Carrillo
SIF Penalty Coordinator
Revenue Assessment Officer
DOWC Special Funds Unit


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"About 6 months ago, I got it in my mind there could be a more efficient way to manage and track forms ordering in our business units. I asked the business units for copies of orders or tracking of any kind and found out there was no tracking of any kind in place."

"I started studying this in earnest about a month ago and really struggled with how to identify ordering history. I was finally referred to Karen Akins. Karen is a miracle worker. I presented her a monumental task of supplying back up for quick copy forms for two of my business units; they order a lot of forms in support of driver licensing and driver services processes. Karen's timely, accurate, and complete response is enabling me to provide a recommended ordering schedule to both units. The schedule will avoid duplication of orders and extensive warehousing needs, permit the ordering of smaller amounts on a more regular basis, and avoid the chaos of having a supply almost exhausted. Additionally, it will get us much closer to a LEAN model and keep our expenditures and usage aligned with the correct fiscal year. Karen's work will avoid numerous adjustments to the plan, while we align our ordering habits with our usage. This is a much needed change for us and we are better able to achieve our goals as a result of this work."

"My sincere thanks to Karen for her irreplaceable assistance."

Laural Thompson
Department of Revenue
OBFS | Division of Motor Vehicles

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"I just wanted to take a moment to let you know how amazing one of your staff members is. Rick Ciminelli has repeatedly gone above and beyond to help us with some very unique projects that we've encountered as we've rebranded our agency. He's been very patient, explaining the particulars of mediums that we're not very familiar with and breaking down for us the pros and cons of our options. He's always very responsive to our questions and keeps us updated throughout the entirety of each project. And he presents to us very professional, beautiful products when all is said and done."

"As much as, if not more than, anyone else I've encountered at the state, Rick is changing the image of a state employee from the time-sheet-punching, paper-pushing embarrassment of old into a bright and engaging professional, wholly dedicated both to quality and to customer service. I'm sure you know how much of an asset he is, not just to your team, but to the state as a whole, but I thought it would be nice to hear it from someone else."

"I've had similarly great experiences working with Johnna Torres and Gilbert Gomez, as well."

Sue Black
Office Manager
Department of Natural Resources | State Land Board



2013

Integrated Document Solutions (IDS)

"I want to commend you and one of your employees, Melissa Wilkerson. Melissa has handled several of our print jobs for Statewide Training and Development and is very efficient, effective, and yes even elegant. She has delivered excellent above expectations for her service, made adjustments and corrections easily, and provide suggestions and consultations on document design, lay out. She is pleasant and professional. When I have a project to complete, I can always count on her to get the job done and to return any and all emails and phone calls promptly."

"So I want to say thank you to Melissa and thank you to IDS for the excellent service.  Your service makes a difference."

Kurt A. Beerline, Ph.D.
Organizational Development Consultant
Division of Human Resources
Statewide Training & Development Center 

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"Once again I have to write to congratulate IDS on a job well done!  It was as Director Bicha preached: Effective, Efficient and ELEGANT! Briefly, our agency was prepping for our 16th annual dinner and awards night to be held on July 24. Last January, I contacted Gilbert about an idea I had and he practiced what I was asking on a color photo that we used in our 2012 program. We worked back and forth on the drafts, each time Gilbert got closer to what I wanted, but it wasn't quite right. And he agreed with me. Within 24 hours, Gilbert came up with the look I was searching for. The job, small though it was, was printed, folded, cut, inserted and delivered before the end of the State Fiscal Year! And the ultimate accolade?  When I presented the finished product to my associates at our staff meeting yesterday, I was greeted with:  "This is the best program we have ever had!" Not much more I can add to that. Gilbert and his print staff should be commended for the effort they put forth to make this program top notch. I'm am very fortunate to be able to work with a gentleman who can listen to me over and over, and never complain when I say it isn't quite what I want. Eventually, we arrive on the same page, and I haven't been disappointed yet."

"Thank you to all of you and your staff for the great results we get." 

Lionel W. Llewellyn
Administrative Assistant III
Colorado Developmental Disabilities Council

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"A thousand apologies for my long delay in writing to you to absolutely rave about how beautiful and expertly-produced the 2013 CDBG Guidebook came out, due to your dedication to your craft. You are truly Wonder Woman in your creativity, pursuit of excellence and supreme perfectionism in the printing projects for which you are the lead. You did it once again in the fabulous 2013 CDBG Guidebook. All of us who are the beneficiaries of this true tour de force work are sooooooooooo very, very, very impressed with what you have produced for us. It is definitely a masterpiece, for which we are most grateful. It was again a great pleasure for me to work with you on the project. I know it was a major publication, with painstaking detail, great length and numerous copies. You handled it with the ease of a great conductor, even down to the packaging of the 30 bound copies and the 70 perfectly collated loose copies. What a fabulous job you and your co-workers did on this huge project. Many, many thanks for an excellent job that will serve us well for years to come. We are truly in your debt."

Justin A. Hamel
Federal Grants Program Manager
Department of Local Affairs
Division of Local Government

 


 


State Fleet Management

"I often use a state car for travels and wanted to report back how pleased I am with the service. In particular, I wanted to point out how fantastic it is to work with Sean Murphy. He is just always helpful and figures out even the most peculiar of problems. I always feel like nothing can go wrong because Sean is there to help out. Sometimes we get a little frantic and only provide feedback when it's negative or we're not so happy. I wanted to make sure that I recognized Sean for the support he provides me. My work is enhanced because Sean takes such good care of me."

Joe Wismann-Horther
Integration Program Supervisor
Colorado Refugee Services Program
Colorado Department of Human Services

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Robert,

"I want to thank you for being so helpful this past Thursday as I attempted to use the state motor pool system for the first time. I hadn’t planned on needing a state car and really didn’t have much time to learn how to make arrangements so I was feeling pretty stressed when I began the process.  You not only enabled me to figure out the system, but your cheerful attitude made a difference in my day. Thanks for doing your job so well!"

Melissa Colsman, PhD
Executive Director, Teaching and Learning Unit
Colorado Department of Education

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"Thank you, Renee. You are so awesome!  You are always able to supply me with the information I need, and you do it so quickly. I appreciate your fantastic customer service skills and everything you've taught me about commuting and fleet billing. The three and 1/2 years I've worked with you have been a pure pleasure."

Mary K. Ball, Accountant III
Colorado Department of Revenue
Accounting and Financial Services

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"I am a new user of the state fleet or at least the centralized fleet. As I tried to find your lot and the kiosk and circled the block several times and found the alley blocked by semis, I became somewhat frustrated. When I finally figured out where I was going and how to get there, I used the kiosk only to have it tell me that the car keys were not there. By that time I was late, cold and frustrated. And then came Sean!  Despite it being a holiday, he answered the phone, solved my key problem, patiently answered my ignorant questions and generally was so kind and helpful that I was able to both get the vehicle I needed and get over the frustration. Later in the day (still on the holiday) when I called again to report a problem with the car (burnt out right front blinker), he didn't answer right away but did call back within a few minutes."

"Thank you, Sean, for making a potentially terrible experience into a great one. I really appreciate all you did."

Grace Sandeno
Trauma Program Manager
Health Facilities and Emergency Medical Services Division
Colorado Department of Public Health and Environment

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"Wow, thanks Dave.  I feel like it's "A Miracle on 34th Street" for APCD.  It's certainly a "Wonderful Life" when you get a new used vehicle that actually works. "God Bless us - Everyone!" 

Pat McGraw 

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"Ron: I don't know if everyone I am listing here works for you, but please accept my great thanks to you, Theresa Harris and Renee Covard. With both the cards issue and the title transfers of the vehicles from us to CDPS, you all really came through for us and made this emergency situation and the transfer of the vehicles so much easier than I could have thought possible. It is our pleasure to work with such great folks!"

JoAnn Groff 
Property Tax Administrator
Colorado Department of Local Affairs 
DIVISION OF PROPERTY TAXATION

 



Address Confidentiality Program (ACP)

"I am relieved to know I have this extra safety & I hope that it will protect my daughter & I if my ex tries to search. Thank you."

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"The Colorado Anti-Violence project (COAVP) in Denver advised me to become an ACP participant. The ongoing support which I receive from the Colorado Anti-Violence Project team and the safe and confidential service of ACP really do provide me with greater safety. I was able to perform my civic duty of voting thanks to ACP."

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"There are NO words for the invaluable services & kindness of Colo-ACP Merry X-mas & God Bless!"

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"I am very happy with the program. Even with my stalker now in prison, I feel much more comfortable that it would be difficult for him to have someone else locate me. I feel extremely safe, thanks for the great work :)"

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"This program helps give me a 'lil peace of mind that it will be harder for him to find us! Thank you"

 

2012

State Fleet Management

"Ron: Thank you so much for your inquiry. David Russell took good care of me while you were gone, I didn't even notice your absence! As a matter of fact that vehicle is back in our possession as of 7:00 ish this morning! I do need to ask, David, that you transfer the gas charge card back to us and any other charges that are applicable. Thank you so much for your assistance in this matter. Once again DPA has been a great partner!"

JoAnn Groff
Property Tax Administrator
Colorado Department of Local Affairs
DIVISION OF PROPERTY TAXATION

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"I just wanted to send a quick kudos and thank you for Sean Murphy! In September, I was downtown with one of our fleet vehicles that died. Sean came over to the parking garage and jumped the vehicle to get it started and directed me to the nearest fleet service area. When it died again, in the middle of Lincoln while I was trying to get to the service station, Sean once again came to my rescue. Rather than sending me on my way he had me pull the car into the parking lot behind 1525 Sherman and leave it with him. He took care of getting the battery replaced, some regular maintenance needs taken care of, and called me the following day when it was ready. Not only did Sean exhibit great customer service he went that extra mile."

Jenifer Gurr 
Chief Administrative Officer 
Colorado Department of Agriculture 

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