ACP Compliance

Information for Government Agencies

State and Local Agencies

The ACP laws require state and local government agencies to accept an ACP participant’s substitute address when presented with a current ACP authorization card (§24-30-2108, C.R.S.). Please contact the ACP with questions about ACP requirements and agency compliance.

Colorado Courts

The ACP laws contain provisions related to participants’ rights and responsibilities when interacting with courts. The Court Provisions Fact Sheet contains some common ACP provisions. The ACP laws, in their entirety, begin at §24-30-2101, C.R.S.

Service of Process

Enrolling in the program designates the ACP as a participant’s legal agent for service of process. The ACP will accept service on behalf of a certified participant and forward the served documents via First Class mail. The Service of Process Fact Sheet provides additional information regarding service of process and ACP participants.

Due to COVID-19, the ACP is operating with limited in-person staff.  Service of process will be accepted from 9 AM to 3 PM, Monday through Friday.

Law Enforcement

The ACP Law Enforcement Guide provides information, forms, and guidance for law enforcement interactions with ACP participants.

Officer Training Video

The ACP Officer Training video explains how the ACP operates in Colorado, and how the ACP laws impact law enforcement officers.


The ACP School Guide provides information, forms, and guidance for school interactions with ACP participants.

County Clerks and Assessors

ACP participants are entitled to the same property record protections as law enforcement officials (§18-9-313, C.R.S.).

Information for Private Businesses

The ACP laws do not require private businesses to accept a substitute address. However, because an ACP-issued substitute address is a participant’s legal address for home, work and school, participants are not prohibited from using their substitute address, even when interacting with private businesses. Private businesses are encouraged to prevent the disclosure of any unique identifying information that may jeopardize a participant’s safety. The ACP welcomes the partnership of private businesses in finding ways to protect participant data.

General Best Practices

The following are examples of how a private business can protect ACP participant data:

  • Honor a participant’s request to provide the substitute address in place of their actual address whenever possible.
  • Use an alias name on accounts that include the participant’s actual address.
  • If applicable, discuss your business’ privacy policy with the participant and consider making accommodations where appropriate.
  • Avoid sharing participant information on the Internet, including but not limited to, addresses, contact information, social media links, and photos.
  • Opt participants out of data-sharing agreements with partners or third parties.
  • Allow a participant to provide a password for their account, and use it to verify their identity.

Automobile Dealerships

Dealers should not collect sales tax from participants or roll new vehicle taxes into a loan. Instead, dealers must forward the paperwork to the participant’s actual county. ACP participants must then pay the new vehicle taxes separately at their county office of Titles and Registrations. The Colorado Automobile Dealers Association has promulgated Vehicle Sales and Titling Guidelines for handling ACP participant vehicle sales transactions.

Landlords / Property Managers

Under Colorado law, victims of domestic violence or abuse, unlawful sexual behavior, or stalking may break a residential rental lease agreement without incurring fines or penalties through the processes set forth in §38-12-401, et seq., and §38-12-503, C.R.S.


General ACP Contact Information
1001 E. 62nd Ave., Denver, CO 80216
Phone: 303-866-2208  |  Fax: 303-866-3946  |

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