Systems change: Community clinic resources

Back to what is systems change

Plan: Step 4 
This process has four elements:
  1. Plan:
       a. Step 1.
       b. Step 2.
       c. Step 3.
       d. Step 4.
  2. Do:
       a. Step 1.
       b. Step 2.
  3. Study.
  4. Act.
Often a clinic’s most precious, and most limited, resource will be time. However, with a local public health agency playing an essential organizational/technical assistance role, it’s possible to mobilize clinic staff for change. To carry out a successful project with a clinic, here are a few people with whom it will be important to develop relationships:

Clinic champion

  • Advocates for devoting clinic resources to this project and works closely with key decision-makers in the clinic.
  • Main point of contact for the project coordinator.

Medical director/practice manager

  • Key decision-maker regarding policies, processes and practices, who gives the approval to update these as necessary.
  • Allocates resources to maintain the office policy and leads implementation.

Clinical and office staff

  • Must have buy-in to support the project’s efforts, participate in trainings, offer feedback and adopt the new policy/practices by integrating them into daily routines.

Once a clinic has agreed to take on the project, a scope of work can be drafted.