Medical Marijuana Registry caregiver customer support

Assistance for caregivers transporting or cultivating medical marijuana on behalf of patients. 
Important information about the fee increase, system updates and downtimes, forms, and Board of Health changes
Unlock account
Use the reset password feature to unlock your account.
Forgot username 
Enter your email to recover your caregiver username

Reset your password
Enter your username to reset your caregiver password

Find answers to common questions  
Renew your caregiver registration
  • Log into your account and click “save and renew registration.” 
  • You will need to renew your registration each year. 
Accept a caregiver agreement
Caregivers are notified of pending caregiver agreements after a patient enters their caregiver's registration ID and plant and ounce count on their application. 
Steps to accept a caregiver agreement:
  1. Log into your caregiver account 
  2. Select your name
  3. Click on the “Caregiver Agreement” tab
  4. Select the pending agreement 
  5. Choose "yes" 
  6. Click "save
Tips for caregivers 
  • Encourage patients to apply online.
  • Talk with patients and share your caregiver registration ID.
  • Ask patients for their patient registration ID number.
  • Check your email for notifications and respond to caregiver agreements within 24 hours.
  • If a patient applies by mail, give them a copy of your valid Colorado ID to submit with their application.
Cards will be issued without a caregiver if caregiver information is missing or if there is a delay in caregivers accepting the agreement.
Use the subject line "Caregiver TS" for all other questions and requests
Secure email portal 
Use the secure email portal if you are sending confidential information by email.

  • Normal hours: 9:00 a.m. to  4:00 p.m. Monday-Friday
  • We are able to assist one customer per phone call. We appreciate your understanding as we work to help as many customers as possible.  
Social media
We are committed to maintaining the confidentiality and privacy of your participation on the registry and therefore will not use social media to respond to individual requests related to medical marijuana applications or registrations. Please email or call 303-692-2184 if you have specific questions.