Medical Marijuana Registry provider customer support

Assistance for providers
Important information about system updates and downtimes, holiday hours, and Board of Health changes 

Unlock account
Use the reset password feature to unlock your account.

Forgot username 
Enter your email to recover your provider username

Reset your password
Enter your provider username to reset your password
Find answers to common questions 
For fastest assistance email
Secure email portal 
Use the secure email portal if you are sending confidential information by email.
  • Normal hours: Monday-Friday, 9:00 a.m. to 4:00 p.m. 
  • We are able to assist one customer per phone call. We appreciate your understanding as we work to help as many customers as possible.  
Social media
We are committed to maintaining the confidentiality and privacy of your participation 
on the registry and therefore will not use social media to respond to individual requests related to medical marijuana applications or registrations. Please email or call 303-692-2184 if you have specific questions.