Medical Marijuana Registry patient customer support

 
Adjusted customer support hours on Dec. 18
  • Phone and email customer support will be unavailable while our staff attends in-service training.
  • General application processing will continue to be available. 
  • Normal phone hours and email customer support services will resume on Wednesday, Dec. 19.
We thank you for your understanding. 
 
What's new
Important information about system updates, downtimes, and holiday closures.
 
Unlock account
Use the reset password feature to unlock your account.
 
Forgot username 
Enter your email to recover your username
 

Reset your password
Enter your username to reset your password
 

FAQs
Find answers to common questions  
 
Correct information on your application
You can now edit your patient registration information until you submit your physician certification. 
  • Click the field you want to update
  • Click "save." 
 
Secure email portal 
Use the secure email portal if you are sending confidential information by email.
 
Please include the following information in your email so we can verify your account and best assist you
  • Reason for your request
  • First and Last name
  • First 5 digits of SSN
  • Date of Birth
  • Username (if known)
  • Mailing address 
Phone
303-692-2184  
  • Normal hours: 9:00 a.m. to 4:00 p.m. Monday-Friday
  • We are able to assist one customer per phone call. We appreciate your understanding as we work to help as many customers as possible. 
 
Social media
We are committed to maintaining the confidentiality and privacy of your participation on the registry and therefore will not use social media to respond to individual requests related to medical marijuana applications or registrations. Please email medical.marijuana@state.co.us or call 303-692-2184 if you have specific questions.