Medical home: information for patients and families

In choosing a medical home that’s right for you or your family, consider:
  • Is the office conveniently located and do its hours fit your schedule?
  • Is the staff friendly and helpful?
  • Are translation services available if you need this service?
  • Is the office good about returning calls?
  • Do you prefer a provider who is friendly and warm or more formal?
  • Do you prefer a provider focused on disease treatment, or wellness and prevention?
  • Does the provider have a conservative or aggressive approach to treatment?
  • What do colleagues and patients say about the provider?
  • Does the provider invite you to be involved in your care? 
  • Does the provider view your patient-doctor relationship as a true partnership?

Finding a provider that’s part of a medical home

  • If you’re a Medicaid member covered by the Accountable Care Collaborative, contact your Regional Accountable Entity (RAE) to get connected with a medical home. Your regional organization is listed on your enrollment letter from Health First Colorado Enrollment. You can also find out your regional organization by calling Health First Colorado Enrollment at 303-839-2120, 1-888-367-6557 (outside of Denver), Monday-Friday, 8:00 a.m. to 5:00 p.m.; State Relay: 711 for callers with hearing or speech disabilities.
  • If you’re a Medicaid member and are NOT part of the Accountable Care Collaborative, contact Health First Colorado to become part of your Regional Accountable Entity.
  • Not a Medicaid member? Review the considerations under choosing a medical home and discuss your wishes and concerns with your primary care provider.
Why medical home works

Using the medical home approach, patient-and family-centered care leads to better health outcomes, improved patient and family experience of care, better clinician and staff satisfaction, and wiser allocation of resources. Learn more about the Core Concepts of Patient- and Family-Centered Care.


Patient-and family-centered care involves working with patients and families, rather than just doing to or for them to meet medical and non-medical needs: Partnering with patients and families improves both quality and safety in direct care settings as well as when developing initiatives around quality, safety, professional development, and policy development.


Medical home is accomplished when families feel included and valued, and when care and treatment options are mutually discussed and collaboratively decided. This is done with dignity and respect by sharing information and full participation and collaboration of the health care team. Learn more about the medical home approach.