Medical home: Information for patients and families

 
Using the Medical Home approach, patient-and family-centered care leads to better health outcomes and improved patient and family experience of care, better clinician and staff satisfaction, and wiser allocation of resources. Learn more about the Core Concepts of Patient- and Family-Centered Care here.
 
Patient-and family-centered care involves working with patients and families, rather than just doing to or for them to meet medical and non-medical needs: it is recognized that partnering with patients and families improves both quality and safety in direct care settings, but also when developing initiatives around quality, safety, professional development and policy development.
 
Why medical home works
Medical Home is accomplished when families feel included and valued, and when care and treatment options are mutually discussed and collaboratively decided. This is done with dignity and respect by sharing information and full participation and collaboration of the health care team. Click here to learn more about the medical home approach. 
 
Choosing a medical home
In choosing a medical home that’s right for you or your family, consider:
  • Is the office conveniently located and do its hours fit your schedule?
  • Is the staff friendly and helpful?
  • Are translation services available if you need this service?
  • Is the office good about returning calls?
  • Do you prefer a provider who is friendly and warm, or more formal?
  • Do you prefer a provider focused on disease treatment, or wellness and prevention?
  • Does the provider have a conservative or aggressive approach to treatment?
  • What do colleagues and patients say about the provider?
  • Does the provider invite you to be involved in your care? 
  • Does the provider view your patient-doctor relationship as a true partnership?
How to partner with your health care provider
The family-centered partnership is the cornerstone of medical home; it’s the trusting, collaborative, working partnership between providers and families, respecting diversity and recognizing that families are the constant in a child’s life. Learn more from the National Center for Medical Home Implementation.

Find a provider that’s part of a medical home
  • If you’re a Medicaid member covered by the Accountable Care Collaborative, contact your Regional Care Collaborative Organization to get connected with a medical home. 
  • If you’re a Medicaid member and aren’t part of the Accountable Care Collaborative, contact Health First Colorado to become part of the RCCO.