Medical home: Information for patients and families

A patient- and family-centered medical home is an approach to providing comprehensive health services and support. In a patient- and family-centered medical home the care team works in partnership with the patient’s family to ensure that both medical and non-medical needs are met.
The care team can help the family/patient access, coordinate and understand services that are important for the overall health of the child and family, including:
  • Specialty care.
  • Educational services.
  • Out-of-home care.
  • Family support.
  • Other public and private community services.
Choosing a medical home
In choosing a medical home that’s right for you or your family, consider:
  • Is the office conveniently located and are its hours appropriate to meet your needs?
  • Is the staff friendly and helpful?
  • Are translation services available if you need this service?
  • Is the office good about returning calls?
  • Do you prefer a provider whose communication style is friendly and warm, or more formal?
  • Do you prefer a provider focused on disease treatment, or wellness and prevention?
  • Does the provider have a conservative or aggressive approach to treatment?
  • What do colleagues and patients say about the provider?
  • Does the provider invite you to be involved in your care? Does the provider view your patient-doctor relationship as a true partnership?
How to partner with your health care provider
The family-centered partnership is the cornerstone of medical home; it’s the trusting, collaborative, working partnership between providers and families, respecting diversity and recognizing that families are the constant in a child’s life. Learn more from the National Center for Medical Home Implementation.

Find a provider that’s part of a medical home
  • If you’re a Medicaid member covered by the Accountable Care Collaborative, contact your Regional Care Collaborative Organization to get connected with a medical home. 
  • If you’re a Medicaid member and aren’t part of the Accountable Care Collaborative, contact Health Colorado to become part of the RCCO.