Systems change: Creating a scope of work

Once a clinic has agreed to take on the project, a scope of work can be drafted. This document doesn’t need to be complex, but should be written out and signed by both the local public health agency and the clinic. Having a written document demonstrates a shared commitment to the project and ensures that both parties are aware of their roles and deliverables. The scope of work should include:
  • Goals of the project.
  • Roles and responsibilities.
  • Expectations.
  • Timeline with deadlines for “deliverables” (e.g., office policy and work flow document).
  • Lines of communication.
    • Designate one person at the clinic to be the point of contact — ideally someone who will “champion” the project.
    • Establish a best way to communicate (email, phone, frequency, etc.).