Phase 6: QI culture

According to NACCHO's Roadmap to a Culture of Quality Improvement in Phase 6:
  • Staff have the appropriate knowledge, skills, and abilities to perform QI roles and QI is incorporated into job descriptions.
  • Executive leaders and middle managers fully embrace QI and hold staff accountable for incorporating QI into their work.
  • Customer needs are center in decision making and daily operations.
  • Performance data drives decision making and improvement efforts, and QI plans and goals are consistently met.
  • A strong governance structure for QI exists and agency processes are standardized, efficient, and yield high quality products/services.
Additional Roadmap characteristics and strategies of Phase 6