Phase 5: Formal Agency-Wide QI

According to NACCHO's Roadmap to a Culture of Quality Improvement in Phase 5:
  • Leaders are knowledgeable about QI and support staff around QI initiatives.
  • Most employees embrace QI and some staff with necessary skills to complete QI projects exists in all areas of the agency.
  • Decisions are data driven and performance data is used to identify QI projects.
  • Formal methods for peer sharing and learning about QI exist and best practices are applied.
  • Customer satisfaction measures are standard throughout the agency.
Additional Roadmap characteristics and strategies of Phase 5