Phase 4: Formal QI Implemented in Specific Areas

According to NACCHO's Roadmap to a Culture of Quality Improvement, in Phase 4:
  • Agency QI plan has been created an dis being implemented.
  • Leaders encourage staff to engage in QI and formal QI project teams are frequently formed.
  • Leaders actively see out additional QI resources and communicate about QI to staff to create buy-in.
  • Staff in certain areas have knowledge, skills, and abilities to complete formal QI projects.
  • Data driven decision making is more common and internal customers are engaged in improvement processes.
Additional Roadmap characteristics and strategies of Phase 4