Phase 3: Informal or Ad Hoc QI

According to NACCHO's Roadmap to a Culture of Quality Improvement, in Phase 3:
  • Executive leaders value QI but expectations are not consistently communicated to staff.
  • Basic QI trainings/resources are available and QI champions exist but opportunities for QI are limited.
  • A limited number of staff are performing QI and there is a QI council but a QI plan may not be adopted.
  • Data is collected and monitored but not routinely applied in decision making processes.
  • A small number of processes are being improved through discrete QI projects but may take excessive time to complete.
Additional Roadmap characteristics and strategies of Phase 3