Phase 1: No knowledge of QI

According to NACCHO's Roadmap to a Culture of Quality Improvement, in Phase 1:
  • Leaders and staff lack understanding of QI and do not see the value it adds to the public health practice.
  • No QI trainings or resources are available to staff, and no staff are responsible for overseeing QI efforts/initiatives.
  • Resources have not been allocated for QI and current agency plans do not address QI.
  • Leaders are satisfied with the status quo and may be resistant to change.
  • Processes may be unnecessarily complex or undefined.
  • Leaders do not practice data driven decision making when developing the agency's strategies.
Additional Roadmap Characteristics and strategies of Phase 1